Emerson Grange Care Home

Moving into a care home is an anxious time for both the individual and family members. Our minds were quickly put at ease by the outstanding care and support that has been continuously demonstrated. In my view, the care team on the Windsor floor where mum has lived since September 2019 are professional, dedicated and always prepared to help and listen to any concerns. Dementia can be a very challenging and misunderstood illness, with mood swings, confusion and memory issues to cope with every single day. Knowing mum is cared for and her needs understood brings a huge amount of reassurance and comfort to our family. We know she retains her dignity and feels part of Windsor floor, taking part in activities or just watching her telly with a cuppa. Her safety and security in these difficult times has been of paramount importance to us. The complete team have done an amazing job keeping loved ones in touch and informed. We are grateful that Mum feels at home and happy at Emerson's.

One of the things that attracted us to Emersons was that the directors of the parent company (Cinnamon) were all experienced healthcare professionals from the NHS and would know the best ways to care for people living with particular physical and mental health needs. My Mum has been a resident on the dementia floor for 18 months. The care home is like a 5-star hotel, with wonderful facilities. The bedrooms are beautifully decorated, each with an ensuite wet room, rise and fall bed, TV and other fittings. The lounge areas are lovely with access to a secure balcony. The food is excellent and well presented. But of course, the main thing for us is the exceptional care that Mum receives. All the staff are professional, respectful, kind and caring. They have made huge efforts to encourage Mum to socialise and engage in the many activities that are run every day. We have seen a marked positive change in Mum's wellbeing and demeanour. It was absolutely the right decision for Mum to move here.

On the rare occasion when a function does not meet expectations, the residents are encouraged to discuss the problem with them so that corrective steps may be taken. The management should receive a big thank you for responding quickly and effectively to prevent staff and residents succumbing to Covid-19.

The home is extremely well run and is comfortable. I am a bit disabled and so have to rely on the carers and nurses heavily most of the time. This is a good relationship. I am finding it difficult to write but the main point is I feel my needs are covered. However, I occasionally feel stressed due to absence in care.

We have been living in Emerson Grange Care Home for the past 16 months and we are very happy with our life. The staff are very good - they are kind and always helpful. We are looking forward to the end of lockdown so we can have our trips again.

During "name that tune" most people over 75 do not appreciate modern music so most could not name that tune. Better to have their era i.e 40s, 50s even 30s. On original form said either boxes for medicines or doseurs, did not say only original boxes accepted. As my husband was admitted as an emergency we did not have original boxes which created a problem as GPs closed Sat and Sun. Otherwise have nothing but praise for the staff. My husband is so much better.

From my first day at Emerson Grange Care Home, I have been welcomed and found staff and fellow residents all very kind and helpful.

I came here to recover from a fall. My stay was to be 2 weeks and because of the high level of care and attention, I have now stayed on and been here for 6 weeks. The food has been very good and I have enjoyed the company of others. It's so nice to see people every day and have a chat. The activities have been fun too.

Happy atmosphere with activities and trips available.

Transferred directly from a hospital stay, for 3 weeks respite care. Very comfortable and treated very well, like a member of a large family. Short stay welcomed, accommodation permitting, when family commitments require husband to be away for several nights.

My partner came to Emerson Park, very scared, angry, not sociable, since his arrival he has settled amazingly. He is comfortable, extremely well looked after, and he is as happy as he possibly can be. I myself, feel the pressure has left me, knowing he is in a nursing home that genuinely cares about the residents. So glad he is here!

I cannot fault the place.

Feel rested and made lots of friends.

I have marked the food as 'satisfactory' as, whilst the standard is okay - the combinations are a bit strange at times.

The food is sometimes misdescribed.

Emmerson Grange amazing rest bit for my father amazing staff always there passion in their roles and amazing individual care.

My father moved into Emerson Grange in November 2018 and sadly passed away towards the end of January 2019. I cannot speak highly enough of the home, the staff, the care my father received, or the quality of his treatment. It only recently opened in 2018 and I have nothing but praise for the home. This care home should go to the top of anyone's list of possible venues to consider. Extremely impressed and happy to write this review.

Excellent in all areas.

Since my father has been in Emerson Grange the care he has received is first class. The staff have made us feel like family and nothing is too much trouble for them. The fees are high but so is the standard of accommodation, food and staff performance. A few more staff would be better but apparently, they are coming on board soon.

Nothing is too much trouble. Mum has only been here a few months. She and us are very happy.