Emerson Grange Care Home

Rowhill Road, Swanley BR8 7FP
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9.9 151 Reviews
  • Emerson Grange Care Home, Swanley
Located in Hextable, Kent, Emerson Grange is a stunning care home offering exceptional nursing, residential, dementia, respite and convalescent care within elegant surroundings. As part of the exclusive Cinnamon Care Collection, an award-winning Top 20 Care Home Group since 2018, the home is committed to delivering outstanding quality and making a positive difference to the lives of residents and their families.

Emerson Grange combines beautifully designed interiors with compassionate, person-centred care. Every aspect of support is tailored to the individual, with dignity, respect and independence at the heart of daily life. An experienced and approachable management team leads a highly trained care team, ensuring the highest professional standards are consistently maintained.

A vibrant programme of activities encourages residents to remain active, engaged and socially connected, while continuing to make their own choices. Superb facilities include a cinema, hair and beauty salon, stylish lounges and elegant dining areas. Spacious en-suite bedrooms are thoughtfully designed for comfort, and care suites enable couples to remain together.

Dining is a highlight of life at Emerson Grange, with talented chefs preparing delicious, nutritious meals using quality ingredients. Residents can enjoy sociable restaurant-style dining or the option of in-room service, tailored to individual preferences.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and wellbeing, including Sensio RoomMate to help reduce falls and PainChek, an intelligent digital pain assessment tool. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.
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Care Provided by Emerson Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2500
  • RESPITE Self-Funded Nursing Dementia Care: from £2500

Fees are subject to an assessment and availability. Please call Emerson Grange for live availability.

These prices are only a guideline, please contact Emerson Grange Care Home to find out the exact price for your requirements.

Contact Emerson Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Emerson Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Damilola Baiyewu (Head of Care)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Parking

  • Ample onsite parking available

Emerson Grange Care Home Reviews (151)

9.9

Emerson Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 76 reviews in the last 2 years.
Over all time Emerson Grange Care Home has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Emerson Grange Care Home
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Total of 151, showing 121-140
Review from K P (Respite Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Transferred directly from a hospital stay, for 3 weeks respite care. Very comfortable and treated very well, like a member of a large family. Short stay welcomed, accommodation permitting, when family commitments require husband to be away for several nights.
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Review from Debra N (Partner of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner came to Emerson Park, very scared, angry, not sociable, since his arrival he has settled amazingly. He is comfortable, extremely well looked after, and he is as happy as he possibly can be. I myself, feel the pressure has left me, knowing he is in a nursing home that genuinely cares about
the residents. So glad he is here!
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Review from A P (Friend of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the place.
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Review from I N (Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel rested and made lots of friends.
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Review from Niki K (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, we are very pleased as originally, I was dreading mum moving to a care home but this is more like a hotel.
Staff very friendly and it's a nice relaxed atmosphere.
I have marked the food as 'satisfactory' as, whilst the standard is okay - the combinations are a bit strange at times.
Reply from Paul Hart, General Manager at Emerson Grange Care HomeThank you for your feedback. We recently appointed a head chef from a Michelin Star background and the focus is very much on dining at Emerson Park being a memorable experience in terms of variety, versatility and quality. We are in the process of setting up a dining committee, so we capture comments and choices to ensure that our menus reflect preferences and the views of our residents. Our Support Services Manager has spoken to you and I was encouraged that you commented on improvement since posting the review.
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Review from Charlotte D (Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the time it is good except when being told what to wear - I know what I want to wear.
The food is sometimes misdescribed.
Reply from Paul Hart, General Manager at Emerson Grange Care HomeThank-you for your feedback. We respect the dignity and personal choice of our residents and all our team members value independence and support our residents to express their preferences. Our Care Services Manager has spoken to you and you reassured her that it was an isolated occurrence shortly after coming to Emerson Park where a member of the team laid out an outfit with the best intentions of being helpful.
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Review from Richard T (Son of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Emmerson Grange amazing rest bit for my father amazing staff always there passion in their roles and amazing individual care.
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Review from Fred G (Son of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Emerson Grange in November 2018 and sadly passed away towards the end of January 2019. I cannot speak highly enough of the home, the staff, the care my father received, or the quality of his treatment. It only recently opened in 2018 and I have nothing but praise for the home. This
care home should go to the top of anyone's list of possible venues to consider. Extremely impressed and happy to write this review.
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Review from Irene B (Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all areas.
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Review from S E (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been in Emerson Grange the care he has received is first class. The staff have made us feel like family and nothing is too much trouble for them. The fees are high but so is the standard of accommodation, food and staff performance. A few more staff would be better but apparently,
they are coming on board soon.
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Review from Jason H (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and professional.
The food is very good.
Nothing is too much trouble. Mum has only been here a few months. She and us are very happy.
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Review from J V (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very well looked after with frequent cleaning and changes of towel and bedding. The care staff and all front of house staff are very friendly and helpful. The food is excellent although choice is sometimes limited. Care is generally good but sometimes there are delays which can cause distress.
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Review from A B (Husband of Resident) assisted by family/friend published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent location and environment with staff who are caring and considerate.


The activities are particularly excellent with lots on offer for everyone's taste.

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Review from Michael W (Power of Attorney of Resident) published on 20 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to confirm that the teams at Emerson Grange work exceedingly well in all areas. I have personal knowledge of two other dementia care homes and have to say that Emerson Grange is so much superior in all areas. It is very good value and some would say is similar to staying at a five-star
hotel. The food is excellent, and friends and relatives are welcome to join residents at lunch and at any other time.


I have seen that not only my elderly cousin but also other residents much enjoy the day to day internal activities as well as the regular external trips to garden centres and other places of interest. It is also pleasing to see that the home keeps in touch with local schools and other organisations.


Much more important are the staff who all give that extra bit to encourage and enable the residents to feel at home and enjoy their new environment. The care and attention is second to none.

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Review from Shirley (Daughter-in-law of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother In Law moved into Emerson Grange at the end of January. My husband and I can not thank all the staff enough in making her feel welcome. We have already noticed a difference in her mobility allowing her to join in with activities which are of plenty. The residents there have made her transition
to her new home very easy as they have included her in everything even from day one. Her quality of life was diminishing at her other home, but being at Emerson this has changed considerably.
There is never a dull moment, always something to do, but plenty of areas if you want a little quiet time. The facilities are fantastic from a salon, cinema room and gym to a lovely little bar/cafe where residents and visitors are able to get a drink and snacks. The decor throughout Emerson is of a very high quality and everything has been very well designed. The 3-course menu choice is always well received by the residents and family members are welcome too.
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Review from Suzi W (Cousin of Resident) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our cousin has been a resident at Emerson Grange for the past four months or so and in this time she has thoroughly enjoyed herself and settled in very well.
The staff have made her and our family welcome. They are very chatty and friendly, something that is important.
The food served at Emerson
is outstanding. They really treat the residents like royalty.
The interior of Emerson is also outstanding. They really have paid attention to detail to ensure resident’s private space is relaxing and the shared areas are very welcoming.
The activities that Emerson provide are brilliant and there is always a trip out arranged for the local area or activities within the home. One of our cousin's favourites was the chocolate making session! A wonderful care home.
It undoubtedly has a friendly atmosphere and it is clear that all of the residents are well cared for.
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Review from Gareth H (Son of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both the care and support staff have been great at settling dad into the house. His dementia means he keeps forgetting he lost his wife last year but all the care and attention he's getting from all the staff help him cope with this loss.
We're very happy that he is in a safe and caring environment.
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Review from Anna G (Friend of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Friendly staff.
Nice food.
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Review from S B (Granddaughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean and the staff are very friendly.
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Review from S E (Wife of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are amazing, very caring and professional. The support staff are also very helpful. As a new care home, they listen to the relatives and have put some suggestions into place already. Hope they keep it up.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Emerson Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 76 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Emerson Grange Care Home is calculated as follows: ( (785 Excellents x 5) + (106 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 900 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emerson Grange Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Damilola

Damilola Baiyewu

Job Title: Head of Care & Registered Manager Joined: 2024

What I Do:


In May 2022, I made the significant decision to join Cinnamon as the Care Service Manager, a choice that has since proven to be the most rewarding in my career. Within the company, I was fortunate to be promoted to Head of Care/Registered Manager.


As Head of Care/Registered Manager, I am responsible for overseeing the complete care process for our residents, starting from the preadmission phase. My primary goal is to ensure that each resident’s care journey begins with a strong foundation, allowing us to deliver personalized, compassionate, and high-quality care.


My role at Emerson Grange presents an exciting and inspiring challenge. I am committed to bringing my expertise, experience, and dedication to enhancing the well-being of our residents while upholding the highest standards of care. My focus is on ensuring that each resident enjoys a dignified and fulfilling quality of life. I am enthusiastic about contributing to the continued success of Emerson Grange as a leader in UK care services.


My Experience:


My healthcare career began in 2007 when I started working as a healthcare assistant within the National Health Service (NHS). This role provided me with invaluable hands-on experience and laid the foundation for my future in healthcare.


With a commitment to furthering my education and expertise, I completed a Bachelor of Science in Nursing at Greenwich University, gaining essential knowledge and skills for delivering high-quality patient care. To expand my understanding of public health, I also earned a Post Graduate Certificate in Public Health from the University of Sunderland. This advanced qualification has enriched my perspective on healthcare management and service delivery.


Throughout my time with Cinnamon, I have gained extensive experience as a Care Service Manager, where I have embraced the company’s vision and values. This continuity has enabled me to transition smoothly into my current role as Head of Care/Registered Manager, where I am committed to fostering high standards of care for all residents.


About Me:


I am fortunate to be married and a proud parent of three wonderful children who continually inspire and motivate me in both my personal and professional life. Beyond my work and family, I enjoy pursuing creative hobbies such as design, where I take pleasure in the process of bringing ideas to life. I also have a passion for party planning, finding joy in organizing memorable events that bring happiness to others.

Aadil

Aadil Baig

Job Title: Support Services Manager Joined: 2017

What I do:
Having had the pleasure of seeing this development from bricks and mortar to what it is today, and having often been the first point of contact at Emerson over the years, I am able to showcase our development and give an insight into the fantastic lifestyle we offer.


I am responsible for all aspects of the non-care operations in the development and am here to facilitate our lifestyle offering to our residents, apartment owners and their families and friends.


My experience:
I joined Cinnamon with over a decade of experience in both corporate and independent residential estate agencies, managing various departments over the years, from frontline Sales & Lettings to Property Management.


About me:
I am a proud husband and a father to two beautiful daughters, and I enjoy spending as much time as possible with my family both at home and abroad, sharing our love of travel. I am an avid sports fan and in my spare time can often be found on the cricket field, on the golf course or watching American Football.

Aileen

Aileen Nimmo

Job Title: Resident Service Advisor Joined: 2021

What I do:
As a Resident Services Advisor, I support families who are considering a change in their current living situation, sometimes as a choice and sometimes due to necessity. My role is both rewarding and fulfilling and brings me great satisfaction as no two days are ever the same, just as no two people are ever the same.


My aim is to support families to make the decision that is right for them and their loved ones. I appreciate that moving, whether downsizing to one of our apartments or into our care home, is a highly emotional experience, and I support and guide our residents and their families through the process, both offering advice and ensuring a smooth and timely move.


My experience:
I have been working in the care industry for over 20 years. My initial role as an activity coordinator provided me with the wonderful opportunity to get to know residents and learn about them as individuals. I have worked both regionally and at the home level in a variety of roles. As a member of the Emerson Park team, I endeavour to continue with my commitment to supporting residents, their families and my colleagues in ensuring that our home is a great place to live and work.


About me
I am lucky to have a large family around me, and when I am spending time away from work, I love to enjoy the company of those I love. I enjoy gardening, walking, and reading. I am a secret twitcher and can get overly excited when I see a rare bird.

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