Emerson Grange Care Home

Highly recommend!

I was impressed from the moment I first walked through the door and haad no hesitation in putting my father into care here. My first impressions have proved correct as my father has received marvellous care. Any problems are quickly sorted by the management and communication is excellent. Also, no complaints from my father, who is particularly impressed with the food. Yes, I am happy with my father being here.

The reception and management have always been helpful with any problems I have had.

Recently visited my nan in Emerson Grange. It's a really beautiful home from the outside, and just as lovely on the inside. The staff were all very friendly and welcoming, and the care she receives has been great. The place is very clean and obviously looked after, and my nan is very happy there.

Modern and clean surroundings with great staff.

The care and attention to my mother's needs are first class, which has really put my mind at rest. The staff here feel like an extended new family. Thank you.

Mum and Dad were very well looked after, and their care needs and social needs were met. Respite care was straightforward to organise, and all the staff were friendly, compassionate and professional. Thank you!

Thank you to everyone.

My sister was always treated with great kindness. She always gave the impression of being happy, and was kept clean and tidy, as was her room.

Care was brilliant.

She is an entertainment organise and care assistant; she is always cheerful and very happy.

My brother-in-law thinks he's in a very posh hotel, likes all the attention given to him, and he is very happy. This week we were offered coffee and cakes; I wish we were offered coffee every time we visit. The Emerson Grange staff set a very high standard in every way. Well done.

The care I have received since moving in September has been very welcoming.

I like the staff and the food.

Mum has resided at Emerson Grange since December 20. She was at another care home previously and very unhappy and depressed. Since moving, the whole family has noticed a remarkable improvement in her wellbeing. Despite not being able to visit, with regular phone and Skype calls we can all see how happy she is. She says the staff are wonderful, treating her like their own family. The facilities available are superb and with activities, everyday mum is being kept busy and stimulated both physically and mentally. She comments on the choice and quality of the food with her only complaint being about the weight she is gaining! In all our dealings with the staff at Emerson, we have found them to be professional, caring and very passionate about the role they play in looking after our loved ones. There are cheaper options available but quality costs and if you want the very best for your relative we would not recommend Emerson Grange highly enough.

We consider the staff very dedicated, approachable, and caring. All individual staff seems to be happy in their work which must be difficult in the current times. We are always grateful that they come in and look after our mother. We are sorry that we are unable to visit the home, but the skype facility has been a great help to keep in touch. The staff are very helpful and keep us inform of any changes to her health and wellbeing. It is a shame that activities have had to be curtailed during the current pandemic but when they return we expect they will return to a good standard of varied experiences. We would highly recommend Emerson Grange albeit but we feel their charges are expensive when self-funding.

Moving into a care home is an anxious time for both the individual and family members. Our minds were quickly put at ease by the outstanding care and support that has been continuously demonstrated. In my view, the care team on the Windsor floor where mum has lived since September 2019 are professional, dedicated and always prepared to help and listen to any concerns. Dementia can be a very challenging and misunderstood illness, with mood swings, confusion and memory issues to cope with every single day. Knowing mum is cared for and her needs understood brings a huge amount of reassurance and comfort to our family. We know she retains her dignity and feels part of Windsor floor, taking part in activities or just watching her telly with a cuppa. Her safety and security in these difficult times has been of paramount importance to us. The complete team have done an amazing job keeping loved ones in touch and informed. We are grateful that Mum feels at home and happy at Emerson's.

One of the things that attracted us to Emersons was that the directors of the parent company (Cinnamon) were all experienced healthcare professionals from the NHS and would know the best ways to care for people living with particular physical and mental health needs. My Mum has been a resident on the dementia floor for 18 months. The care home is like a 5-star hotel, with wonderful facilities. The bedrooms are beautifully decorated, each with an ensuite wet room, rise and fall bed, TV and other fittings. The lounge areas are lovely with access to a secure balcony. The food is excellent and well presented. But of course, the main thing for us is the exceptional care that Mum receives. All the staff are professional, respectful, kind and caring. They have made huge efforts to encourage Mum to socialise and engage in the many activities that are run every day. We have seen a marked positive change in Mum's wellbeing and demeanour. It was absolutely the right decision for Mum to move here.

On the rare occasion when a function does not meet expectations, the residents are encouraged to discuss the problem with them so that corrective steps may be taken. The management should receive a big thank you for responding quickly and effectively to prevent staff and residents succumbing to Covid-19.

The home is extremely well run and is comfortable. I am a bit disabled and so have to rely on the carers and nurses heavily most of the time. This is a good relationship. I am finding it difficult to write but the main point is I feel my needs are covered. However, I occasionally feel stressed due to absence in care.