Emerson Grange Care Home

Rowhill Road, Swanley BR8 7FP
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9.9 151 Reviews
  • Emerson Grange Care Home, Swanley
Located in Hextable, Kent, Emerson Grange is a stunning care home offering exceptional nursing, residential, dementia, respite and convalescent care within elegant surroundings. As part of the exclusive Cinnamon Care Collection, an award-winning Top 20 Care Home Group since 2018, the home is committed to delivering outstanding quality and making a positive difference to the lives of residents and their families.

Emerson Grange combines beautifully designed interiors with compassionate, person-centred care. Every aspect of support is tailored to the individual, with dignity, respect and independence at the heart of daily life. An experienced and approachable management team leads a highly trained care team, ensuring the highest professional standards are consistently maintained.

A vibrant programme of activities encourages residents to remain active, engaged and socially connected, while continuing to make their own choices. Superb facilities include a cinema, hair and beauty salon, stylish lounges and elegant dining areas. Spacious en-suite bedrooms are thoughtfully designed for comfort, and care suites enable couples to remain together.

Dining is a highlight of life at Emerson Grange, with talented chefs preparing delicious, nutritious meals using quality ingredients. Residents can enjoy sociable restaurant-style dining or the option of in-room service, tailored to individual preferences.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and wellbeing, including Sensio RoomMate to help reduce falls and PainChek, an intelligent digital pain assessment tool. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.
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Care Provided by Emerson Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2500
  • RESPITE Self-Funded Nursing Dementia Care: from £2500

Fees are subject to an assessment and availability. Please call Emerson Grange for live availability.

These prices are only a guideline, please contact Emerson Grange Care Home to find out the exact price for your requirements.

Contact Emerson Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Emerson Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Damilola Baiyewu (Head of Care)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Parking

  • Ample onsite parking available

Emerson Grange Care Home Reviews (151)

9.9

Emerson Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 76 reviews in the last 2 years.
Over all time Emerson Grange Care Home has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Emerson Grange Care Home
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Total of 151, showing 101-120
Review from P M (Son of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention to my mother's needs are first class, which has really put my mind at rest. The staff here feel like an extended new family. Thank you.
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Review from N M (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad were very well looked after, and their care needs and social needs were met. Respite care was straightforward to organise, and all the staff were friendly, compassionate and professional. Thank you!
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Review from S S (Daughter of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum in for respite after an operation.
Very caring staff.
Nothing too much trouble.
Good food.
Sensitive when washing/showering.
Attentive staff - always cheery.
Housekeeping/laundry - excellent service.
Maintenance/admin/hosts/kitchen
Thank you to everyone.
Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care HomeThank you for taking the time to share your feedback, we are pleased to read your Mums stay went well.
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Review from P W (Brother of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was always treated with great kindness. She always gave the impression of being happy, and was kept clean and tidy, as was her room.
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Review from Ruth R (Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Too much food.
Care was brilliant.
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Review from Pamela R (Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is an entertainment organise and care assistant; she is always cheerful and very happy.
Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care HomeWe are delighted to read you enjoy the entertainment and activities at the home. Long may it continue.
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Review from Keith S (Brother-in-law of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law thinks he's in a very posh hotel, likes all the attention given to him, and he is very happy. This week we were offered coffee and cakes; I wish we were offered coffee every time we visit. The Emerson Grange staff set a very high standard in every way. Well done.
Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care HomeThank you for taking the time to write such kind words about Emerson Grange. We really enjoy what we do and love to hear that families feel we make a difference.
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Review from D G (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received since moving in September has been very welcoming.
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Review from D R (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff and the food.
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Review from Danny B (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has resided at Emerson Grange since December 20. She was at another care home previously and very unhappy and depressed. Since moving, the whole family has noticed a remarkable improvement in her wellbeing. Despite not being able to visit, with regular phone and Skype calls we can all see how happy
she is. She says the staff are wonderful, treating her like their own family. The facilities available are superb and with activities, everyday mum is being kept busy and stimulated both physically and mentally. She comments on the choice and quality of the food with her only complaint being about the weight she is gaining! In all our dealings with the staff at Emerson, we have found them to be professional, caring and very passionate about the role they play in looking after our loved ones. There are cheaper options available but quality costs and if you want the very best for your relative we would not recommend Emerson Grange highly enough.
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Review from John C (Son of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We consider the staff very dedicated, approachable, and caring. All individual staff seems to be happy in their work which must be difficult in the current times. We are always grateful that they come in and look after our mother. We are sorry that we are unable to visit the home, but the skype facility
has been a great help to keep in touch. The staff are very helpful and keep us inform of any changes to her health and wellbeing. It is a shame that activities have had to be curtailed during the current pandemic but when they return we expect they will return to a good standard of varied experiences. We would highly recommend Emerson Grange albeit but we feel their charges are expensive when self-funding.
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Review from S P (Daughter-in-law of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving into a care home is an anxious time for both the individual and family members. Our minds were quickly put at ease by the outstanding care and support that has been continuously demonstrated. In my view, the care team on the Windsor floor where mum has lived since September 2019 are professional,
dedicated and always prepared to help and listen to any concerns. Dementia can be a very challenging and misunderstood illness, with mood swings, confusion and memory issues to cope with every single day. Knowing mum is cared for and her needs understood brings a huge amount of reassurance and comfort to our family. We know she retains her dignity and feels part of Windsor floor, taking part in activities or just watching her telly with a cuppa. Her safety and security in these difficult times has been of paramount importance to us. The complete team have done an amazing job keeping loved ones in touch and informed. We are grateful that Mum feels at home and happy at Emerson's.
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Review from A W (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the things that attracted us to Emersons was that the directors of the parent company (Cinnamon) were all experienced healthcare professionals from the NHS and would know the best ways to care for people living with particular physical and mental health needs. My Mum has been a resident on the
dementia floor for 18 months. The care home is like a 5-star hotel, with wonderful facilities. The bedrooms are beautifully decorated, each with an ensuite wet room, rise and fall bed, TV and other fittings. The lounge areas are lovely with access to a secure balcony. The food is excellent and well presented. But of course, the main thing for us is the exceptional care that Mum receives. All the staff are professional, respectful, kind and caring. They have made huge efforts to encourage Mum to socialise and engage in the many activities that are run every day. We have seen a marked positive change in Mum's wellbeing and demeanour. It was absolutely the right decision for Mum to move here.
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Review from G S (Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I moved into Emerson Lodge in late Autumn 2019. The majority of the staff are good and care a lot about providing a service which is friendly and effective.
On the rare occasion when a function does not meet expectations, the residents are encouraged to discuss the problem with them so that corrective
steps may be taken. The management should receive a big thank you for responding quickly and effectively to prevent staff and residents succumbing to Covid-19.
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Review from E W (Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely well run and is comfortable. I am a bit disabled and so have to rely on the carers and nurses heavily most of the time. This is a good relationship. I am finding it difficult to write but the main point is I feel my needs are covered. However, I occasionally feel stressed due to
absence in care.
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Review from P R (Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been living in Emerson Grange Care Home for the past 16 months and we are very happy with our life. The staff are very good - they are kind and always helpful. We are looking forward to the end of lockdown so we can have our trips again.
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Review from M P (Wife of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During "name that tune" most people over 75 do not appreciate modern music so most could not name that tune. Better to have their era i.e 40s, 50s even 30s. On original form said either boxes for medicines or doseurs, did not say only original boxes accepted. As my husband was admitted as an emergency
we did not have original boxes which created a problem as GPs closed Sat and Sun. Otherwise have nothing but praise for the staff. My husband is so much better.
Reply from Paul Hart, General Manager at Emerson Grange Care HomeThank you for your feedback. Our activity programme is constantly evolving and we conduct regular surveys and review meetings with our residents and relatives to ensure that it is current and engaging; your observation is very useful and I have discussed this with our Activity Manager.
We can only accept medications in their original packaging for safety and regulatory reasons. Loose medication cannot be accepted and I apologise that this policy was not made clear during the pre-admission process. I have also discussed this learning with the Care Services Manager and Home Advisors to ensure that in future this requirement is made absolutely clear.
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Review from Faith M (Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first day at Emerson Grange Care Home, I have been welcomed and found staff and fellow residents all very kind and helpful.
Reply from Paul Hart, General Manager at Emerson Grange Care HomeThank you for your feedback, we really do appreciate you taking the time to share your experiences with us.
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Review from E J (Respite Resident) assisted by family/friend published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here to recover from a fall. My stay was to be 2 weeks and because of the high level of care and attention, I have now stayed on and been here for 6 weeks. The food has been very good and I have enjoyed the company of others. It's so nice to see people every day and have a chat. The activities
have been fun too.
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Review from J K (Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Has taken quite a time to find out how the system operates and still learning but enjoying my stay as best I can with my physical problems (and medical).
Staff very friendly also other residents. Some problem with medicine treatments going back many years would like to discuss. Transport could be a
problem as no family support which is a problem.
Happy atmosphere with activities and trips available.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Emerson Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 76 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Emerson Grange Care Home is calculated as follows: ( (785 Excellents x 5) + (106 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 900 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emerson Grange Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Damilola

Damilola Baiyewu

Job Title: Head of Care & Registered Manager Joined: 2024

What I Do:


In May 2022, I made the significant decision to join Cinnamon as the Care Service Manager, a choice that has since proven to be the most rewarding in my career. Within the company, I was fortunate to be promoted to Head of Care/Registered Manager.


As Head of Care/Registered Manager, I am responsible for overseeing the complete care process for our residents, starting from the preadmission phase. My primary goal is to ensure that each resident’s care journey begins with a strong foundation, allowing us to deliver personalized, compassionate, and high-quality care.


My role at Emerson Grange presents an exciting and inspiring challenge. I am committed to bringing my expertise, experience, and dedication to enhancing the well-being of our residents while upholding the highest standards of care. My focus is on ensuring that each resident enjoys a dignified and fulfilling quality of life. I am enthusiastic about contributing to the continued success of Emerson Grange as a leader in UK care services.


My Experience:


My healthcare career began in 2007 when I started working as a healthcare assistant within the National Health Service (NHS). This role provided me with invaluable hands-on experience and laid the foundation for my future in healthcare.


With a commitment to furthering my education and expertise, I completed a Bachelor of Science in Nursing at Greenwich University, gaining essential knowledge and skills for delivering high-quality patient care. To expand my understanding of public health, I also earned a Post Graduate Certificate in Public Health from the University of Sunderland. This advanced qualification has enriched my perspective on healthcare management and service delivery.


Throughout my time with Cinnamon, I have gained extensive experience as a Care Service Manager, where I have embraced the company’s vision and values. This continuity has enabled me to transition smoothly into my current role as Head of Care/Registered Manager, where I am committed to fostering high standards of care for all residents.


About Me:


I am fortunate to be married and a proud parent of three wonderful children who continually inspire and motivate me in both my personal and professional life. Beyond my work and family, I enjoy pursuing creative hobbies such as design, where I take pleasure in the process of bringing ideas to life. I also have a passion for party planning, finding joy in organizing memorable events that bring happiness to others.

Aadil

Aadil Baig

Job Title: Support Services Manager Joined: 2017

What I do:
Having had the pleasure of seeing this development from bricks and mortar to what it is today, and having often been the first point of contact at Emerson over the years, I am able to showcase our development and give an insight into the fantastic lifestyle we offer.


I am responsible for all aspects of the non-care operations in the development and am here to facilitate our lifestyle offering to our residents, apartment owners and their families and friends.


My experience:
I joined Cinnamon with over a decade of experience in both corporate and independent residential estate agencies, managing various departments over the years, from frontline Sales & Lettings to Property Management.


About me:
I am a proud husband and a father to two beautiful daughters, and I enjoy spending as much time as possible with my family both at home and abroad, sharing our love of travel. I am an avid sports fan and in my spare time can often be found on the cricket field, on the golf course or watching American Football.

Aileen

Aileen Nimmo

Job Title: Resident Service Advisor Joined: 2021

What I do:
As a Resident Services Advisor, I support families who are considering a change in their current living situation, sometimes as a choice and sometimes due to necessity. My role is both rewarding and fulfilling and brings me great satisfaction as no two days are ever the same, just as no two people are ever the same.


My aim is to support families to make the decision that is right for them and their loved ones. I appreciate that moving, whether downsizing to one of our apartments or into our care home, is a highly emotional experience, and I support and guide our residents and their families through the process, both offering advice and ensuring a smooth and timely move.


My experience:
I have been working in the care industry for over 20 years. My initial role as an activity coordinator provided me with the wonderful opportunity to get to know residents and learn about them as individuals. I have worked both regionally and at the home level in a variety of roles. As a member of the Emerson Park team, I endeavour to continue with my commitment to supporting residents, their families and my colleagues in ensuring that our home is a great place to live and work.


About me
I am lucky to have a large family around me, and when I am spending time away from work, I love to enjoy the company of those I love. I enjoy gardening, walking, and reading. I am a secret twitcher and can get overly excited when I see a rare bird.

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