Emerson Grange Care Home

Rowhill Road, Swanley BR8 7FP
Review Us
9.8 127 Reviews
  • Emerson Grange Care Home, Swanley
A luxurious care home in Rowhill Road, Hextable, Kent.

Emerson Grange is part of the exclusive Cinnamon Care Collection. Unwavering in their commitment to quality, they are determined to make a positive impression on the lives of residents and their family members.

A care home that will provide the most luxurious surroundings and the very best nursing, residential and dementia care.

Putting you first

This beautifully appointed care home has established an unrivalled legacy of care and support. Offering nursing, residential, respite, convalescent and dementia care, staff are committed to an approach that puts individual needs, respect and dignity first. That is the difference for you and your family.

Their friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, they are the difference in the lives of every individual within their care.

Everyday activities are designed around you. They believe that their residents should stay active and independent, whilst continuing to make decisions for themselves.

Tailor-made facilities

From the comfortable cinema to the relaxed beauty salon, all their facilities have been designed with your changing needs in mind. The beautiful ensuite bedrooms are designed for your comfort and care suites are designed to enable couples to stay together - a perfect way to downsize. You will find care in every detail of the interior design – from the space planning to the beautiful décor and premium fixtures and furnishings.

Food for thought

Their team of chefs use the best locally sourced ingredients to create delicious and nutritious meals. Whether you enjoy social mealtimes in the restaurant, or a tray service to your room, they cater to your precise tastes.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £2300
  • Self-Funded Nursing Dementia Care: from £2400
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2100
  • RESPITE Self-Funded Nursing Care: from £2500
  • RESPITE Self-Funded Nursing Dementia Care: from £2500

Fees are subject to an assessment and availability. Please call Emerson Grange for live availability.

These prices are only a guideline, please contact Emerson Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Damilola Baiyewu (Head of Care)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Parking

  • Ample onsite parking available

9.8

Emerson Grange Care Home has a Review Score of 9.8 (9.791) out of 10, based on 63 reviews in the last 2 years.
Over all time Emerson Grange Care Home has 127 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Emerson Grange Care Home
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Total of 127, showing 61-80
Review from E N (Son-in-law of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law lives at the home, and it has made such a difference to her. She was living on her own, had a few falls, was diagnosed with dementia and became anxious. It was a constant worry for our family, but now, when we visit, she is relaxed, eating better and doing more activity. The staff are
very patient and caring, and we are very happy with the decision we made.
Reply from Sue Simmonds, General Manager at Emerson Grange Care Home

Thank you very much for your great review. Your mother-in-law is a very loved and valued member of our community here at Emerson Grange.

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Review from M B (Respite Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care was very good and the staff were excellent they never rushed anybody. Visitors were made very welcome and names were always remembered. I have nothing but praise. The home was always very clean and tidy. Everyone was always treated with respect. I have nothing but praise for all of them with
a difficult job at times.
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Review from Audrey M (Respite Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for rest and mostly it's been restful. I live on my own and it was lovely to have washing and washing up done! Everybody is so helpful here and can't do enough to help us.
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Review from Russell A (Son-in-law of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law lived at Hextable for 5 years she passed away in August and after 5 years not even a card or flowers were sent to my wife, and no representation at the funeral. Shows you what the care means, we care about your money each month, it's a joke after 5 years of living there they don't give
a hoot, just show you.
Reply from Sue Simmonds, General Manager at Emerson Grange Care Home

We are deeply saddened to receive your review. Your mother-in-law was a much-loved resident in our home and both staff and other residents have felt her loss. It is not our policy to approach families requesting information on funeral arrangements out of respect for families during this difficult time. Typically, families have forwarded us information and invited us to attend.
I understand that a condolence card was sent to you and in normal circumstances, once made aware of the funeral arrangements, we would have sent flowers and where possible some of the Emerson team would have attended.
I can only apologise for the miscommunication at this sad time.

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Review from L T (Friend of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't even know where to start; the care my friend has received from the staff has been so compassionate. Staff are attentive and do their best to meet everyone's needs. My friend was here for a few weeks and there was a change in their mood and she was even eating better. I like the fact that I could
express any concerns and they got dealt with on the spot. Good management team and support from both home deputy manager and unit manager. Thank you.
Reply from Vincent Hook, General Manager at Emerson Grange Care Home

Thank you for your kind words about the care provided by our team members. I'm delighted that your friend benefited from the time spent with us.

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Review from Linda S (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision to find a care home for my mother in law we were filled with guilt and apprehension but I can honestly say once she settled she has thrived the staff are wonderful the environment is excellent and most of all she is happy and we are relieved she is safe. Couldn't recommend
Emerson highly enough
Reply from Vincent Hook, General Manager at Emerson Grange Care Home

Thank you so much for your kind words. I am delighted to hear that your mother in law has settled well into the home and I hope she will be happy here for years to come.

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Review from Ian M (Son of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so happy to have found somewhere where my mum is content and happy, with such lovely staff, it's always hard to leave family in the care of others, but I have no anxiety leaving mum here. Thank you so much.
Reply from Vincent Hook, General Manager at Emerson Grange Care Home

Thank you for your kind words. I am delighted that you are happy with the care we are providing to your mum.

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Review from James N (Son of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very good home with a good quality standard of care service. They should work on some staff attitude about gossip and the unit manager of their first floor is unprofessional and too diplomatic. I talked to some staff currently leaving and they complained about the attitude of this manager.
Reply from Vincent Hook, General Manager at Emerson Grange Care Home

Dear James,
Thank you for your comments about the good quality of the service we provide. I am disappointed to read the remarks you have made about the manager. I fully accept you have the right to provide feedback on your experience of the people who work here. However, in this case, I would have to say that the manager in question is of the highest calibre. Her dedication and commitment to the residents at this home are excellent. She is one of the main reasons that our standards are so high and I am grateful that she works as part of my team. I fully respect your views and your right to express them, but I have asked the manager to reflect on the praise and thanks she has received from so many of our residents and family members over the past few years.

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Review from J H (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoy every minute.
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Review from Thomas I (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Emerson Grange is very welcoming, and having assessed a number of homes, my opinion is that it is superior to all other local homes. It is spacious, and the bedrooms are adequately self-contained. The dining facilities are very good, and the food is well prepared and of a high standard. Care workers
vary. Some carers are extremely kind and friendly due to their culture. All areas are scrupulously clean. Management is available and helpful. Every effort is made to keep this as a high-class care home.
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Review from Johanna K (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed at Emerson Grange for four weeks of respite care. During his time there, we saw him thrive. He has dementia and was cared for by specialist staff in a safe and friendly environment. There were lots of activities offered to engage and stimulate Dad. He especially enjoyed the singing! A
minibus was available to take residents out on trips locally, and I thought this was a lovely idea.
The staff were all amazing and treated Dad with kindness and respect. He was encouraged to be as independent as possible, and his privacy and dignity were considered at all times.
The variety of food offered at mealtimes was brilliant, with lots of healthy, tasty options. Our family were made welcome whenever we visited, and the staff were always happy to answer any queries we had.
It is a difficult decision to make when you place a parent into respite care, but after an initial visit to look around, and seeing the positive changes in Dad, I was reassured that we had made a great choice.
Highly recommend!
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Review from A F (Son of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed from the moment I first walked through the door and haad no hesitation in putting my father into care here. My first impressions have proved correct as my father has received marvellous care. Any problems are quickly sorted by the management and communication is excellent. Also, no complaints
from my father, who is particularly impressed with the food. Yes, I am happy with my father being here.
Reply from Vincent Hook, General Manager at Emerson Grange Care Home

Thank you for your kind words, Alan. I'm delighted that you are happy with the care that Victor is receiving.

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Review from A A (Daughter of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with Mum's care, especially from the deputy care services manager, she always keeps me updated on Mum.
The reception and management have always been helpful with any problems I have had.
Reply from Vincent Hook, General Manager at Emerson Grange Care Home

Thank you for taking the time to send in a review about your mother's care. It is much appreciated, and I am very pleased that you are satisfied with the care that our team is providing.

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Review from Becky G (Granddaughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently visited my nan in Emerson Grange. It's a really beautiful home from the outside, and just as lovely on the inside. The staff were all very friendly and welcoming, and the care she receives has been great. The place is very clean and obviously looked after, and my nan is very happy there.
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Review from Aileen N (Daughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother really enjoys the activities and loves the homemade soup. The staff are caring and her room is set up with some of her own personal items which makes it very homely. We are glad we chose this home.
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Review from Robert R (Son of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Modern and clean surroundings with great staff.
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Review from P M (Son of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention to my mother's needs are first class, which has really put my mind at rest. The staff here feel like an extended new family. Thank you.
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Review from N M (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad were very well looked after, and their care needs and social needs were met. Respite care was straightforward to organise, and all the staff were friendly, compassionate and professional. Thank you!
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Review from S S (Daughter of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum in for respite after an operation.
Very caring staff.
Nothing too much trouble.
Good food.
Sensitive when washing/showering.
Attentive staff - always cheery.
Housekeeping/laundry - excellent service.
Maintenance/admin/hosts/kitchen
Thank you to everyone.
Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care Home

Thank you for taking the time to share your feedback, we are pleased to read your Mums stay went well.

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Review from P W (Brother of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was always treated with great kindness. She always gave the impression of being happy, and was kept clean and tidy, as was her room.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Emerson Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Emerson Grange Care Home is calculated as follows: ( (607 Excellents x 5) + (129 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 750 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emerson Grange Care Home is based on 63 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 63 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (7)

Damilola

Damilola Baiyewu

Job Title: Head of Care & Registered Manager Joined: 2024

What I Do:


In May 2022, I made the significant decision to join Cinnamon as the Care Service Manager, a choice that has since proven to be the most rewarding in my career. Within the company, I was fortunate to be promoted to Head of Care/Registered Manager.


As Head of Care/Registered Manager, I am responsible for overseeing the complete care process for our residents, starting from the preadmission phase. My primary goal is to ensure that each resident’s care journey begins with a strong foundation, allowing us to deliver personalized, compassionate, and high-quality care.


My role at Emerson Grange presents an exciting and inspiring challenge. I am committed to bringing my expertise, experience, and dedication to enhancing the well-being of our residents while upholding the highest standards of care. My focus is on ensuring that each resident enjoys a dignified and fulfilling quality of life. I am enthusiastic about contributing to the continued success of Emerson Grange as a leader in UK care services.


My Experience:


My healthcare career began in 2007 when I started working as a healthcare assistant within the National Health Service (NHS). This role provided me with invaluable hands-on experience and laid the foundation for my future in healthcare.


With a commitment to furthering my education and expertise, I completed a Bachelor of Science in Nursing at Greenwich University, gaining essential knowledge and skills for delivering high-quality patient care. To expand my understanding of public health, I also earned a Post Graduate Certificate in Public Health from the University of Sunderland. This advanced qualification has enriched my perspective on healthcare management and service delivery.


Throughout my time with Cinnamon, I have gained extensive experience as a Care Service Manager, where I have embraced the company’s vision and values. This continuity has enabled me to transition smoothly into my current role as Head of Care/Registered Manager, where I am committed to fostering high standards of care for all residents.


About Me:


I am fortunate to be married and a proud parent of three wonderful children who continually inspire and motivate me in both my personal and professional life. Beyond my work and family, I enjoy pursuing creative hobbies such as design, where I take pleasure in the process of bringing ideas to life. I also have a passion for party planning, finding joy in organizing memorable events that bring happiness to others.

Aadil

Aadil Baig

Job Title: Support Services Manager Joined: 2017

What I do:
Having had the pleasure of seeing this development from bricks and mortar to what it is today, and having often been the first point of contact at Emerson over the years, I am able to showcase our development and give an insight into the fantastic lifestyle we offer.


I am responsible for all aspects of the non-care operations in the development and am here to facilitate our lifestyle offering to our residents, apartment owners and their families and friends.


My experience:
I joined Cinnamon with over a decade of experience in both corporate and independent residential estate agencies, managing various departments over the years, from frontline Sales & Lettings to Property Management.


About me:
I am a proud husband and a father to two beautiful daughters, and I enjoy spending as much time as possible with my family both at home and abroad, sharing our love of travel. I am an avid sports fan and in my spare time can often be found on the cricket field, on the golf course or watching American Football.

Aileen

Aileen Nimmo

Job Title: Resident Service Advisor Joined: 2021

What I do:
As a Resident Services Advisor, I support families who are considering a change in their current living situation, sometimes as a choice and sometimes due to necessity. My role is both rewarding and fulfilling and brings me great satisfaction as no two days are ever the same, just as no two people are ever the same.


My aim is to support families to make the decision that is right for them and their loved ones. I appreciate that moving, whether downsizing to one of our apartments or into our care home, is a highly emotional experience, and I support and guide our residents and their families through the process, both offering advice and ensuring a smooth and timely move.


My experience:
I have been working in the care industry for over 20 years. My initial role as an activity coordinator provided me with the wonderful opportunity to get to know residents and learn about them as individuals. I have worked both regionally and at the home level in a variety of roles. As a member of the Emerson Park team, I endeavour to continue with my commitment to supporting residents, their families and my colleagues in ensuring that our home is a great place to live and work.


About me
I am lucky to have a large family around me, and when I am spending time away from work, I love to enjoy the company of those I love. I enjoy gardening, walking, and reading. I am a secret twitcher and can get overly excited when I see a rare bird.

Tina

Tina Jeffery

Job Title: Resident Services Advisor Joined: 2025

What I do:


As a Resident Services Advisor, I am the first point of contact for prospective residents and their families. My role is both rewarding and meaningful, as I have the privilege of supporting families through their journey into care. It’s an honour to introduce them to our luxurious home and the exceptional lifestyle we offer, helping them feel confident, comfortable, and welcomed every step of the way."


My Experience:


I began my career in the travel industry, where I was fortunate enough to explore different parts of the world. This experience sparked my love for diverse cultures and connecting with people from all walks of life.
After leaving the travel industry, I transitioned into HR, where I was responsible for recruiting staff across multiple care homes, including nurses and care staff. It was during this time that I developed a deep understanding and appreciation for the importance of providing high-quality care to residents.


This naturally led me to a role where I worked closely with families, supporting them through the emotional and practical journey of moving a loved one into care. I later progressed to become a Regional Manager for a luxury care provider. Over the past fifteen years, I’ve had the privilege of working in the care sector offering support, advice, and compassion to families during some of their most important decisions.


I chose to join Cinnamon as a Resident Services Advisor because I wanted to focus on making a difference within one home. It was an easy decision, given Cinnamon’s outstanding reputation in the care profession.


About Me:


I have a passion for travelling with a love for cruising; there’s nothing better than exploring multiple countries in one trip. I’ve always had a connection with animals, especially dogs and horses, and used to compete in horse shows when I was younger. I’m also a huge music lover and never miss a good concert, especially my favourite group, Bon Jovi. I’m a qualified Reiki healer and enjoy bringing calm and balance to others when I can.

Oksana

Oksana Rutkauskiene

Job Title: Housekeeping Supervisor Joined: 2018

My Experience:
I have had 14 years of experience in the Housekeeping industry and worked in luxury 5* serviced apartments, where I gain excellent customer service skills, ability to work independently and as part of a team. I am passionate to providing outstanding care and cleaning service for all residents to make the home an amazing place to be.


About me:
I was born in Lithuania and can speak two additional languages: Lithuanian and Russian. I like spending time with my family, camping, or just exploring nice and new places. Also, cycling, going to the theatre, and I enjoy travelling the world.

Vivienne

Vivienne Brosnan

Job Title: Home Administrator Joined: 2023

What I do


As Administrator, my role is to ensure the smooth running of the administrative functions in the home to support the General Manager. In this, I am ably supported by two full-time Reception Administrators and a part-time Recruitment Administrator.


My Experience


The Administration tasks cover payroll and all HR matters from initial recruitment to leaving employment, including providing minutes for a variety of meetings; sales ledger for residents and apartment owners, purchase ledger transactions, bank reconciliations and petty cash. There are many ad hoc tasks as well as dealing with queries relating to sales and purchase invoices. No two days are the same and I enjoy the variety and challenge of getting things done when plans go awry!


I have worked as an Administrator in a care home for more than 15 years and always enjoy the sense of being part of a team with my colleagues, doing our best for the residents and their families.


About Me


Outside work, I enjoy walking, with or without my dog, cycling, gardening, reading and visiting my daughter who lives in Bath.

Jamie

Jamie Bushnell

Job Title: Maintenance Manager Joined: 2019

What I Do:


My role at Emerson is to keep the building and grounds maintained to the highest standard. I make sure that all the equipment in the home is working correctly, as well as making sure it’s serviced and certificated. I also make sure that Emerson is a safe environment for the residents, visitors and staff.


My Experience:


I am a qualified electrician having completed an intensive 2-year apprenticeship. During my time working for my Dads business, I carried out a wide variety of jobs including fitting bathrooms, tiling, central heating repairs and roofing. I then joined a student accommodation company, carrying out maintenance on a 400-bed building for students of the Royal College of Music.


About Me:


Originally from Reading, I moved to the area in 2015 before getting married to my wife. Most of my free time outside of work is spent with my running club, training, coaching the club’s youngsters or running around a muddy field doing cross country! I’ve also taken up road cycling over the past year with the aim of one day completing a triathlon.

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