Emerson Grange Care Home

Rowhill Road, Swanley BR8 7FP
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9.9 151 Reviews
  • Emerson Grange Care Home, Swanley
Located in Hextable, Kent, Emerson Grange is a stunning care home offering exceptional nursing, residential, dementia, respite and convalescent care within elegant surroundings. As part of the exclusive Cinnamon Care Collection, an award-winning Top 20 Care Home Group since 2018, the home is committed to delivering outstanding quality and making a positive difference to the lives of residents and their families.

Emerson Grange combines beautifully designed interiors with compassionate, person-centred care. Every aspect of support is tailored to the individual, with dignity, respect and independence at the heart of daily life. An experienced and approachable management team leads a highly trained care team, ensuring the highest professional standards are consistently maintained.

A vibrant programme of activities encourages residents to remain active, engaged and socially connected, while continuing to make their own choices. Superb facilities include a cinema, hair and beauty salon, stylish lounges and elegant dining areas. Spacious en-suite bedrooms are thoughtfully designed for comfort, and care suites enable couples to remain together.

Dining is a highlight of life at Emerson Grange, with talented chefs preparing delicious, nutritious meals using quality ingredients. Residents can enjoy sociable restaurant-style dining or the option of in-room service, tailored to individual preferences.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and wellbeing, including Sensio RoomMate to help reduce falls and PainChek, an intelligent digital pain assessment tool. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.
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Care Provided by Emerson Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £2250
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2500
  • RESPITE Self-Funded Nursing Dementia Care: from £2500

Fees are subject to an assessment and availability. Please call Emerson Grange for live availability.

These prices are only a guideline, please contact Emerson Grange Care Home to find out the exact price for your requirements.

Contact Emerson Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Emerson Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Damilola Baiyewu (Head of Care)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Parking

  • Ample onsite parking available

Emerson Grange Care Home Reviews (151)

9.9

Emerson Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 76 reviews in the last 2 years.
Over all time Emerson Grange Care Home has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Emerson Grange Care Home
  • 46
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  • 17
  • 8
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  • 5
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Total of 151, showing 81-100
Review from Julie L (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At Christmas we had an excellent entertainer, great fun and the food and drink provided was very good.
Reply from Sue Simmonds, General Manager at Emerson Grange Care HomeThank you for your lovely review. I am really glad that you and your mother enjoyed our Christmas festivities.
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Review from Graham N (Nephew of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has lived at Emerson Grange for over five years and is extremely settled. The care provided is first-class and well worth the cost. My aunt's dementia has deteriorated but the activities provided keep her engaged. It is pleasing to see how cheerful she is when involved with the group activities.
Recent changes implemented by the management are already enhancing the overall care. Thank you all!
Reply from Sue Simmonds, General Manager at Emerson Grange Care HomeThank you so much for your review. We all have noticed your Aunt's happy engagement in the activity programme. I am very glad to hear that you have noticed the positive impact of the recent changes.
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Review from Louise A (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given and all issues identified have been dealt with. The professionalism of the staff and their happy demeanour is really nice to see. I am really impressed with the care and the happy staff. The cleanliness is outstanding. I can only say that all staff are fantastic.
Reply from Sue Simmonds, General Manager at Emerson Grange Care HomeThank you for your lovely review and your kind words about our great staff.
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Review from Allis B (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and care provided by Emerson Care Home is absolutely exceptional and I would highly recommend the care home. The carers go above and beyond to make the atmosphere and environment truly uplifting, and I know my father has been really happy to be there. I cannot thank everyone enough.
Reply from Sue Simmonds, General Manager at Emerson Grange Care HomeThank you for your lovely feedback regarding our services. It has been a pleasure looking after your father at Emerson Grange.
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Review from Valerie P (Respite Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to Emerson Grange for respite after I had Covid. I was not happy at first but the lovely care assistant and some other residents treated me with kindness and understanding. I was much better by the time I left. It was a positive experience.
Reply from Sue Simmonds, General Manager at Emerson Grange Care HomeThank you for your review. I am so glad that you had a positive experience at Emerson Grange and that you felt much better for having stayed with us.
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Review from E N (Son-in-law of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law lives at the home, and it has made such a difference to her. She was living on her own, had a few falls, was diagnosed with dementia and became anxious. It was a constant worry for our family, but now, when we visit, she is relaxed, eating better and doing more activity. The staff are
very patient and caring, and we are very happy with the decision we made.
Reply from Sue Simmonds, General Manager at Emerson Grange Care HomeThank you very much for your great review. Your mother-in-law is a very loved and valued member of our community here at Emerson Grange.
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Review from M B (Respite Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care was very good and the staff were excellent they never rushed anybody. Visitors were made very welcome and names were always remembered. I have nothing but praise. The home was always very clean and tidy. Everyone was always treated with respect. I have nothing but praise for all of them with
a difficult job at times.
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Review from Audrey M (Respite Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for rest and mostly it's been restful. I live on my own and it was lovely to have washing and washing up done! Everybody is so helpful here and can't do enough to help us.
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Review from Russell A (Son-in-law of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law lived at Hextable for 5 years she passed away in August and after 5 years not even a card or flowers were sent to my wife, and no representation at the funeral. Shows you what the care means, we care about your money each month, it's a joke after 5 years of living there they don't give
a hoot, just show you.
Reply from Sue Simmonds, General Manager at Emerson Grange Care HomeWe are deeply saddened to receive your review. Your mother-in-law was a much-loved resident in our home and both staff and other residents have felt her loss. It is not our policy to approach families requesting information on funeral arrangements out of respect for families during this difficult time. Typically, families have forwarded us information and invited us to attend.
I understand that a condolence card was sent to you and in normal circumstances, once made aware of the funeral arrangements, we would have sent flowers and where possible some of the Emerson team would have attended.
I can only apologise for the miscommunication at this sad time.
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Review from L T (Friend of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't even know where to start; the care my friend has received from the staff has been so compassionate. Staff are attentive and do their best to meet everyone's needs. My friend was here for a few weeks and there was a change in their mood and she was even eating better. I like the fact that I could
express any concerns and they got dealt with on the spot. Good management team and support from both home deputy manager and unit manager. Thank you.
Reply from Vincent Hook, General Manager at Emerson Grange Care HomeThank you for your kind words about the care provided by our team members. I'm delighted that your friend benefited from the time spent with us.
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Review from Linda S (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision to find a care home for my mother in law we were filled with guilt and apprehension but I can honestly say once she settled she has thrived the staff are wonderful the environment is excellent and most of all she is happy and we are relieved she is safe. Couldn't recommend
Emerson highly enough
Reply from Vincent Hook, General Manager at Emerson Grange Care HomeThank you so much for your kind words. I am delighted to hear that your mother in law has settled well into the home and I hope she will be happy here for years to come.
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Review from Ian M (Son of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so happy to have found somewhere where my mum is content and happy, with such lovely staff, it's always hard to leave family in the care of others, but I have no anxiety leaving mum here. Thank you so much.
Reply from Vincent Hook, General Manager at Emerson Grange Care HomeThank you for your kind words. I am delighted that you are happy with the care we are providing to your mum.
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Review from James N (Son of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very good home with a good quality standard of care service. They should work on some staff attitude about gossip and the unit manager of their first floor is unprofessional and too diplomatic. I talked to some staff currently leaving and they complained about the attitude of this manager.
Reply from Vincent Hook, General Manager at Emerson Grange Care HomeDear James,
Thank you for your comments about the good quality of the service we provide. I am disappointed to read the remarks you have made about the manager. I fully accept you have the right to provide feedback on your experience of the people who work here. However, in this case, I would have to say that the manager in question is of the highest calibre. Her dedication and commitment to the residents at this home are excellent. She is one of the main reasons that our standards are so high and I am grateful that she works as part of my team. I fully respect your views and your right to express them, but I have asked the manager to reflect on the praise and thanks she has received from so many of our residents and family members over the past few years.
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Review from J H (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoy every minute.
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Review from Thomas I (Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Emerson Grange is very welcoming, and having assessed a number of homes, my opinion is that it is superior to all other local homes. It is spacious, and the bedrooms are adequately self-contained. The dining facilities are very good, and the food is well prepared and of a high standard. Care workers
vary. Some carers are extremely kind and friendly due to their culture. All areas are scrupulously clean. Management is available and helpful. Every effort is made to keep this as a high-class care home.
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Review from Johanna K (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed at Emerson Grange for four weeks of respite care. During his time there, we saw him thrive. He has dementia and was cared for by specialist staff in a safe and friendly environment. There were lots of activities offered to engage and stimulate Dad. He especially enjoyed the singing! A
minibus was available to take residents out on trips locally, and I thought this was a lovely idea.
The staff were all amazing and treated Dad with kindness and respect. He was encouraged to be as independent as possible, and his privacy and dignity were considered at all times.
The variety of food offered at mealtimes was brilliant, with lots of healthy, tasty options. Our family were made welcome whenever we visited, and the staff were always happy to answer any queries we had.
It is a difficult decision to make when you place a parent into respite care, but after an initial visit to look around, and seeing the positive changes in Dad, I was reassured that we had made a great choice.
Highly recommend!
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Review from A F (Son of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed from the moment I first walked through the door and haad no hesitation in putting my father into care here. My first impressions have proved correct as my father has received marvellous care. Any problems are quickly sorted by the management and communication is excellent. Also, no complaints
from my father, who is particularly impressed with the food. Yes, I am happy with my father being here.
Reply from Vincent Hook, General Manager at Emerson Grange Care HomeThank you for your kind words, Alan. I'm delighted that you are happy with the care that Victor is receiving.
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Review from A A (Daughter of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with Mum's care, especially from the deputy care services manager, she always keeps me updated on Mum.
The reception and management have always been helpful with any problems I have had.
Reply from Vincent Hook, General Manager at Emerson Grange Care HomeThank you for taking the time to send in a review about your mother's care. It is much appreciated, and I am very pleased that you are satisfied with the care that our team is providing.
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Review from Becky G (Granddaughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently visited my nan in Emerson Grange. It's a really beautiful home from the outside, and just as lovely on the inside. The staff were all very friendly and welcoming, and the care she receives has been great. The place is very clean and obviously looked after, and my nan is very happy there.
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Review from Robert R (Son of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Modern and clean surroundings with great staff.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Emerson Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 76 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Emerson Grange Care Home is calculated as follows: ( (785 Excellents x 5) + (106 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 900 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emerson Grange Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Damilola

Damilola Baiyewu

Job Title: Head of Care & Registered Manager Joined: 2024

What I Do:


In May 2022, I made the significant decision to join Cinnamon as the Care Service Manager, a choice that has since proven to be the most rewarding in my career. Within the company, I was fortunate to be promoted to Head of Care/Registered Manager.


As Head of Care/Registered Manager, I am responsible for overseeing the complete care process for our residents, starting from the preadmission phase. My primary goal is to ensure that each resident’s care journey begins with a strong foundation, allowing us to deliver personalized, compassionate, and high-quality care.


My role at Emerson Grange presents an exciting and inspiring challenge. I am committed to bringing my expertise, experience, and dedication to enhancing the well-being of our residents while upholding the highest standards of care. My focus is on ensuring that each resident enjoys a dignified and fulfilling quality of life. I am enthusiastic about contributing to the continued success of Emerson Grange as a leader in UK care services.


My Experience:


My healthcare career began in 2007 when I started working as a healthcare assistant within the National Health Service (NHS). This role provided me with invaluable hands-on experience and laid the foundation for my future in healthcare.


With a commitment to furthering my education and expertise, I completed a Bachelor of Science in Nursing at Greenwich University, gaining essential knowledge and skills for delivering high-quality patient care. To expand my understanding of public health, I also earned a Post Graduate Certificate in Public Health from the University of Sunderland. This advanced qualification has enriched my perspective on healthcare management and service delivery.


Throughout my time with Cinnamon, I have gained extensive experience as a Care Service Manager, where I have embraced the company’s vision and values. This continuity has enabled me to transition smoothly into my current role as Head of Care/Registered Manager, where I am committed to fostering high standards of care for all residents.


About Me:


I am fortunate to be married and a proud parent of three wonderful children who continually inspire and motivate me in both my personal and professional life. Beyond my work and family, I enjoy pursuing creative hobbies such as design, where I take pleasure in the process of bringing ideas to life. I also have a passion for party planning, finding joy in organizing memorable events that bring happiness to others.

Aadil

Aadil Baig

Job Title: Support Services Manager Joined: 2017

What I do:
Having had the pleasure of seeing this development from bricks and mortar to what it is today, and having often been the first point of contact at Emerson over the years, I am able to showcase our development and give an insight into the fantastic lifestyle we offer.


I am responsible for all aspects of the non-care operations in the development and am here to facilitate our lifestyle offering to our residents, apartment owners and their families and friends.


My experience:
I joined Cinnamon with over a decade of experience in both corporate and independent residential estate agencies, managing various departments over the years, from frontline Sales & Lettings to Property Management.


About me:
I am a proud husband and a father to two beautiful daughters, and I enjoy spending as much time as possible with my family both at home and abroad, sharing our love of travel. I am an avid sports fan and in my spare time can often be found on the cricket field, on the golf course or watching American Football.

Aileen

Aileen Nimmo

Job Title: Resident Service Advisor Joined: 2021

What I do:
As a Resident Services Advisor, I support families who are considering a change in their current living situation, sometimes as a choice and sometimes due to necessity. My role is both rewarding and fulfilling and brings me great satisfaction as no two days are ever the same, just as no two people are ever the same.


My aim is to support families to make the decision that is right for them and their loved ones. I appreciate that moving, whether downsizing to one of our apartments or into our care home, is a highly emotional experience, and I support and guide our residents and their families through the process, both offering advice and ensuring a smooth and timely move.


My experience:
I have been working in the care industry for over 20 years. My initial role as an activity coordinator provided me with the wonderful opportunity to get to know residents and learn about them as individuals. I have worked both regionally and at the home level in a variety of roles. As a member of the Emerson Park team, I endeavour to continue with my commitment to supporting residents, their families and my colleagues in ensuring that our home is a great place to live and work.


About me
I am lucky to have a large family around me, and when I am spending time away from work, I love to enjoy the company of those I love. I enjoy gardening, walking, and reading. I am a secret twitcher and can get overly excited when I see a rare bird.

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