Grace Care Centre

Dad will be going in for respite again in June, and we have no problems with our decision.

My mum's health and well-being have been transformed by Grace Care Centre. Living in a place where she receives amazing care and good food, took her from a bad place to a new stage in her life where she can regularly be with family again. I would sum up Grace Care Centre as welcoming, kind, safe and caring.

My husband spent a week's respite here. We chose the home because it was clean, light and spacious and had a welcoming and calm atmosphere. My husband was well cared for, he was always content when I saw him. The staff were cheerful and caring and kept in touch. The food was freshly cooked and nourishing and dietary requirements were catered for.

Very pleased with my week's respite care. All of the staff were competent and nothing was any trouble. The catering deserves a special mention. The food was like a five-star hotel.

Despite all the challenges of Covid the staff managed to make Mum's move to Grace Care Centre go smoothly. Her initial respite stay of 3 weeks was extended to 5 weeks, as her permanent home had Covid and while initially reluctant to move to a care home, Mum ended by being very sad to leave. The kindness of the staff and attention to detail was exemplary.

I visited the Grace Care Centre to visit an elderly friend. The staff were helpful, friendly and welcoming. They showed real regard for my elderly friend and he, in turn, knew all their names. He is always full of praise for the care and kindness he receives.

Staff seem very considerate towards residents and are always polite to visitors. Management personnel are always ready to engage in conversation, while the receptionist is patient, helpful and always smiling, in spite of being kept incredibly busy! Residents look clean, happy and well cared for. If only staff had enough time to foster individual residents' particular interests prior to onset dementia (e.g. my friend spent her life playing the piano, singing and performing, so music helps her tremendously and lifts her mood), that would make the care excellent!

The staff are exceedingly pleasant and helpful.

My husband is in for three weeks of respite and we were very pleased with the care he received. He enjoyed the food and the activities (although limited due to Covid). He had to isolate in his room for one week on admission (Covid) but was extended to ten days as he was positive for Covid and I think that was a struggle for him. Looking forward to some daycare!

Grace Care Centre and all the staff there have gone 'above and beyond' to make mum's transition from home go well. She is exceptionally well taken care of with compassion and attention to detail at an exemplary level. Mum has significant needs and this is an exceptional facility.

My parents moved to Grace Care Centre in 2019, initially on respite. As the year progressed their needs changed and they decided to become permanent residents. My parents have been very happy at Grace supported by warm and caring staff who attended their needs as and when necessary. They always enjoyed communal activities pre-pandemic these included visiting musicians, dancers, wheelchair rugby activities, animals and more. The many in-house activities saw my mother becoming the champion quoit thrower. In later times they encouraged my father to make a balsa wood spitfire. As a family we could say so much more about Grace Care Centre but it would need more than 200 words. We feel part of the Grace family, we trust them to look after and nurture our loved ones and we thank them for all they do.

Home very well organised, very professional, caring and compassionate staff. Always cheerful and helpful.

During lockdown the staff have been amazing with organising visits efficiently and in a caring and friendly manner. Carers have done their best but I feel more are needed.

I obviously do not have knowledge of all facilities and care. My experiences of my visits to see my aunt have always been excellent. I would certainly recommend this care home.

Mum is always well cared for and happy. She talks about the carers as her friends. They are always kept busy with different activities, keeping their minds active.

My wife and I have been so very grateful to staff and managers for looking after my Dad, who is blind and very hard of hearing. He was made to feel very welcome and kept his dignity because he was treated with respect and a great deal of patience by the care staff. The facilities at Grace Care Centre are excellent and kept my Dad safe and happy during a very challenging time. Thanks again.

The care was first class. The staff were wonderful, offering love and superb care to my wife.

The care centre is beautifully appointed. The food excellent and the staff caring and compassionate.

Grace Care Center residents are friendly and have allowed my mother to integrate into the family, and she looks forward to attending for daycare and respite periods.

My mother was at Grace Care Centre (Thornbury) for over a year. During that time, the love and care she received was wonderful. Staff went above and beyond. We are so pleased that Mum enjoyed her time there and was so well looked after.