






A warm welcome to a ‘CQC Outstanding’ home (March 2026)
This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained team is on hand around the clock to support residents, so that they can continue to enjoy a fulfilling and independent lifestyle.
This 51-bed dementia and residential care centre is split over two floors and incorporates a number of...
Care Provided by Grace Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Everything you need, all included:
Luxury en-suite bedrooms
All personal care, tailored to individual needs
Discreet in-room acoustic monitoring for added reassurance
Bistro dining with freshly prepared meals by our executive chef
Private dining room for special occasions and family gatherings
All drinks included, including a selection of alcoholic options
Gym and curated wellbeing classes
On-site hairdresser and barber
Chiropody services
Regular outings, excursions and cultural experiences
Laundry and housekeeping services
Newspapers and magazines
The price(s) shown are provided by the care home. Contact Grace Care Centre for full pricing details and T&Cs.
Contact Grace Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Karla Tutton (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- A warm welcome to this ‘CQC Outstanding’ home. Grace Care Centre is located in the historic market town of Thornbury in South Gloucestershire. Nestled in picturesque woodland and fields whilst also being conveniently placed to access to the town centre. If visiting a resident, the care home is well-placed, so you could combine a visit the famous Thornbury Castle and follow up with a lunch or café visit in town. The home welcomes visits from relatives and friends. While specific “open-visiting” hours are not rigidly published, the ethos supports flexible visiting. Visitors may join residents for meals if desired — letting the home know in advance is courteous and please be aware of protected meal service times (when dining rooms are at their busiest) so as to maintain calm and dignity for residents. Driving Instructions from Main Roads • From the M5 (via J14 / Falfield / Alveston) • Exit the M5 at Junction 14 (for Falfield / Alveston) and follow the A38 toward Thornbury. • Continue on the A38 until you reach the turn for Thornbury. • Follow signs into Thornbury and then onto Whitebridge Gardens (BS35 2FR). • Enter the estate and follow signs to Grace Care Centre. • From the A470 / A4018 (Bristol direction) • If coming via Bristol, take the A4018 / A38 toward Thornbury. • As you approach Thornbury, follow signage for the Whitebridge Gardens area. • Turn into Whitebridge Gardens (BS35 2FR) and drive to the home. • From the A432 / Yate / Chipping Sodbury route • Travel on the A432 toward Thornbury. • Once near Thornbury, follow local signage toward Whitebridge Gardens. • On arriving at Whitebridge Gardens, follow drive into the home entrance. When using sat-nav, enter “BS35 2FR” (Grace Care Centre) follow the sign-posted route into Whitebridge Gardens, Thornbury .
Parking
- Visitors arriving by car should use the on-site parking/drop-off area at Grace Care Centre. If there is not an available spot or if in doubt come in the speak to the reception team. Limited parking availability exists outside the main carpark whilst other parking options are available close by. Please allow extra time for parking in the town if the nearby roads are busy; early arrival is beneficial if you plan to visit the town centre afterwards. On arrival, report to reception and the team will assist you to the resident’s lounge or the resident’s private room.
Grace Care Centre Reviews (57)
Grace Care Centre has a Review Score of 9.7 (9.738) out of 10, based on 16 reviews in the last 2 years.
Over all time Grace Care Centre has 57 reviews.
My mum's health and well-being have been transformed by Grace Care Centre. Living in a place where she receives amazing care and good food, took her from a bad place to a new stage in her life where she can regularly be with family again. I would sum up Grace Care Centre as welcoming, kind, safe and caring.
What lovely feedback, thank you. We really appreciate you taking the time to write us a review of your experience at Grace Care Centre, and I'm pleased to hear how well your mum has been getting on since she moved in. I will share your feedback with the home manager as I know the team loves to hear it.
My husband spent a week's respite here. We chose the home because it was clean, light and spacious and had a welcoming and calm atmosphere. My husband was well cared for, he was always content when I saw him. The staff were cheerful and caring and kept in touch. The food was freshly cooked and nourishing and dietary requirements were catered for.
It was an absolute pleasure to get to know both of you!
Very pleased with my week's respite care. All of the staff were competent and nothing was any trouble. The catering deserves a special mention. The food was like a five-star hotel.
Despite all the challenges of Covid the staff managed to make Mum's move to Grace Care Centre go smoothly. Her initial respite stay of 3 weeks was extended to 5 weeks, as her permanent home had Covid and while initially reluctant to move to a care home, Mum ended by being very sad to leave. The kindness of the staff and attention to detail was exemplary.
I visited the Grace Care Centre to visit an elderly friend. The staff were helpful, friendly and welcoming. They showed real regard for my elderly friend and he, in turn, knew all their names. He is always full of praise for the care and kindness he receives.
Staff seem very considerate towards residents and are always polite to visitors. Management personnel are always ready to engage in conversation, while the receptionist is patient, helpful and always smiling, in spite of being kept incredibly busy! Residents look clean, happy and well cared for. If only staff had enough time to foster individual residents' particular interests prior to onset dementia (e.g. my friend spent her life playing the piano, singing and performing, so music helps her tremendously and lifts her mood), that would make the care excellent!
The staff are exceedingly pleasant and helpful.
My husband is in for three weeks of respite and we were very pleased with the care he received. He enjoyed the food and the activities (although limited due to Covid). He had to isolate in his room for one week on admission (Covid) but was extended to ten days as he was positive for Covid and I think that was a struggle for him. Looking forward to some daycare!
Grace Care Centre and all the staff there have gone 'above and beyond' to make mum's transition from home go well. She is exceptionally well taken care of with compassion and attention to detail at an exemplary level. Mum has significant needs and this is an exceptional facility.
My parents moved to Grace Care Centre in 2019, initially on respite. As the year progressed their needs changed and they decided to become permanent residents. My parents have been very happy at Grace supported by warm and caring staff who attended their needs as and when necessary. They always enjoyed communal activities pre-pandemic these included visiting musicians, dancers, wheelchair rugby activities, animals and more. The many in-house activities saw my mother becoming the champion quoit thrower. In later times they encouraged my father to make a balsa wood spitfire. As a family we could say so much more about Grace Care Centre but it would need more than 200 words. We feel part of the Grace family, we trust them to look after and nurture our loved ones and we thank them for all they do.
Home very well organised, very professional, caring and compassionate staff. Always cheerful and helpful.
During lockdown the staff have been amazing with organising visits efficiently and in a caring and friendly manner. Carers have done their best but I feel more are needed.
I obviously do not have knowledge of all facilities and care. My experiences of my visits to see my aunt have always been excellent. I would certainly recommend this care home.
Mum is always well cared for and happy. She talks about the carers as her friends. They are always kept busy with different activities, keeping their minds active.
My wife and I have been so very grateful to staff and managers for looking after my Dad, who is blind and very hard of hearing. He was made to feel very welcome and kept his dignity because he was treated with respect and a great deal of patience by the care staff. The facilities at Grace Care Centre are excellent and kept my Dad safe and happy during a very challenging time. Thanks again.
The care was first class. The staff were wonderful, offering love and superb care to my wife.
The care centre is beautifully appointed. The food excellent and the staff caring and compassionate.
Grace Care Center residents are friendly and have allowed my mother to integrate into the family, and she looks forward to attending for daycare and respite periods.
My mother was at Grace Care Centre (Thornbury) for over a year. During that time, the love and care she received was wonderful. Staff went above and beyond. We are so pleased that Mum enjoyed her time there and was so well looked after.
From the manager visiting the hospital to ask Mum what help she would like from them, the whole approach has been to put the resident first and in control. The staff are caring, patient, friendly and smiling. As visitors, we are treated as part of a family, invited to events and activity days and welcome to visit at any time. Mum hated the thought of moving into care but has said to us, 'thank heavens for places like this'.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 November 2025Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 28 Jul 2026
The UK’s top 100 care homes for 2026 have just been announced by online care finder Lottie, and Grace Care Centre located in Thornbury, is proud to be included on...
There are no upcoming events for Grace Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Grace Care Centre.
Meet the Team (2)

Karla is the Home Manager at Grace Care Centre, having moved from managing OSJCT Rodley House in Lydney in 2019. Karla has been working in the care industry for over 20 years.
Karla works alongside her team to ensure high standards of care are maintained at the home. She works with local professionals including GPs and the local hospitals to ensure the needs of the residents are met.
Karla enjoys interacting with the residents and seeing them enjoy activities within the home.In her spare time, Karla loves walking her dog and going to concerts.

Jamie Jones has worked in care for the last 13 years. Jamie entered the care industry initially as a volunteer while studying at University, her love for working closely with the residents and building meaningful relationships meant that Jamie couldn’t imagine working in any other sector and went into care full time starting as a Carer, progressing to Senior Carer, Unit Leader and Deputy Manager.
“I love being in a role where you can truly help to navigate the service and support the team to deliver the highest quality of care.”
Jamie Brings with her a BSc in Psychology, Level 5 Health and Social Care, and Level 3 Safe Handling of Medicines. She is a strong believer in the Trust's values and supports the team to make sure they are embedded in all that they do, enabling the team to improve the lives of people living within the Trust.
Jamie finds every day is different. The home is full of life and characters with different stories to tell. She love’s hearing about their lives and using that knowledge to be able to help people continue to live with a sense of purpose and community spirit.
“It’s exciting to be part of a team that is so diverse and ready to learn. The future of Grace is going to be a joy to be part of.”
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