Grace Care Centre

Whitebridge Gardens, Thornbury, Bristol BS35 2FR
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9.7 49 Reviews
  • Grace Care Centre, Bristol
The new 51-bed dementia and residential care centre is split over two floors and incorporates a number of features to promote reminiscence as therapy.

This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained team is on hand around the clock to support residents, so that they can continue to enjoy a fulfilling and independent lifestyle.

The home is arranged in four households. Each has its own comfortable living environment, with a sitting room, kitchen and dining area.

The large single bedrooms all have en suite shower and toilet facilities, although assisted bathrooms are also provided in each household. All rooms have access to digital TV, Wi-Fi, and state of the art acoustic monitoring to help ensure residents have a restful night sleep.
Additional features of the home include the café, craft room, cinema and hair and beauty salon.

The dedicated activities coordinators are on hand to provide an engaging activity programme. They work with the residents to shape the schedules of activities by holding regular meetings and questionnaires with the residents.

Examples of current activities include:

•        Gardening
•        Arts and crafts
•        Cream teas on the lawn
•        Trips to the local gardening centre
•        Visits from a calm and friendly dog

The external area provides a safe and secure garden with access from each of the ground floor households as well as communal gardens accessible from the café area and living rooms.

The professional kitchen team pride themselves on offering a delicious and varied selection of home-cooked meals.

Catering for individual dietary requirements and preferences and using seasonal produce whenever possible, the team are careful to ensure the best nutritional value too, so residents can be sure of enjoying tasty, well-balanced dishes.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1435 – £1550
  • Self-Funded Residential Dementia Care: £1550 – £1655
  • RESPITE Self-Funded Residential Care: £1570 – £1710
  • RESPITE Self-Funded Residential Dementia Care: £1710 – £1840

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Grace Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karla Tutton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (51)

Grace Care Centre Reviews (49)

Total of 49, showing 41-49
9.7

Grace Care Centre has a Review Score of 9.7 (9.746) out of 10, based on 11 reviews in the last 2 years. Over all time Grace Care Centre has 49 reviews.

Overall Experience

  • 38
  • 11
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Date Published

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Review from Sandra H (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Grace Care since January 2019. It was with some concern that the decision was made but we need not have worried. Grace Care is quite simply that 'Gracefully Caring' All staff are cheerful and enthusiastic and there seems little that is too much trouble for them. The activities
programme provides stimulus and all residents are encouraged to take part - this also includes trips out. The home itself is bright and cheery and the rooms spacious and light. Mum has settled in well and there is little doubt that all these factors have helped. We would not hesitate in recommending this home to others.

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Review from Jane H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Grace Care since July 2018 and settled surprisingly quickly into her new environment. This is due not only to the genuine care and compassion shown by the staff but also the upbeat sense of fun that is evident everywhere.
Mum looks on the carers as true friends and told
me that she no longer fears developing dementia since she has seen the care and kindness shown to those residents.
Mum was also so grateful to the manager for visiting her in hospital and reassuring her that they were all looking forward to her return.
Grace care is a new purpose-built, beautifully furnished home that truly caters for all the resident's needs.

Reply from Phillip McAllister, Sales Executive at Grace Care Centre

Thank you Jane for your feedback; we have had a great year getting to know your mum and your family.

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Review from J B (Relative of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit took place a day before I was due to collect a relative from respite. The arrangements, having been made by another family member. It seemed that every detail had been considered in the design of this new home and together, with the friendly, willing and professional staff. I could not
have been happier to find my relative so well cared for in a safe and cheerful environment.

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Review from Susan F (Wife of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the user's carer and wife, I found the care home very friendly, homely and helpful. I have filled in the below boxes as my husband would have no idea about what had happened to him the past 11 days. I think that I may have given too many clothes and perhaps a clearer idea of what is needed may be
useful. I will certainly use the centre again. It would be interesting to have known what activities were attended.

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Review from Hilary B (Wife of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had an enjoyable time staying at Grace Care Centre. Although he has dementia he noted a few things that he would like to see happen. He needs structure and organisation to his life and would like to see a "dementia clock" in reception so that he can be reminded of the day, date and time,
and mealtimes to be on display. When an activity was to happen he says he didn't know where it was taking place. He mentioned the constant ringing of the phone at reception which often went unanswered.
Also, he said several of the residents were fearful a particular resident would barge at them in her wheelchair.
Everything else was wonderful, the staff very friendly and the food good, the bedroom superb.
Staff very attentive so he is looking forward to next time.
Thank you all.

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Review from Dee H (Daughter-in-law of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have worked in private care homes myself as a nurse in the past and I feel that Grace Care Centre offers a very high standard of care. It is however not full and I wonder if it were, whether the patients/clients would receive the same standard of care. My Mother in Law is happy there at present as
she is given a lot of attention and everyone is very pleasant but they are not busy yet.

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Review from C M (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following four months in hospital, my mother came to Grace Care Centre for two weeks before moving to another care home. She loved it straight away. The carers we came into contact with that first week gave me complete confidence that my mother was going to be safe and well looked after and within a
short time, it became difficult to think of moving her. I could not wish for better care or support from everyone who works at Grace, and after such a stressful and distressing time for us, this has given us both some peace of mind.


Thank you to everyone who has made my mother (and me) feel so welcome, well loved and cared for.

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Review from G F (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful and attentive and have enabled my mother to feel comfortable. Her condition has improved and she needs the stimuli that the staff (through activities) can offer. Hopefully, this will continue even as the care home gets busier. The fees are above average so I would expect the good
standard to be maintained.

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Review from Nigel W (Son of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Care Centre Thornbury is a well laid out and pleasant environment. We have found all the staff friendly, welcoming and caring.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Grace Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Grace Care Centre is calculated as follows: ( (97 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grace Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Karla

Karla Tutton

Job Title: Home Manager

Joined: 2019

Karla is the Home Manager at Grace Care Centre, having moved from managing OSJCT Rodley House in Lydney in 2019. Karla has been working in the care industry for over 20 years.


Karla works alongside her team to ensure high standards of care are maintained at the home. She works with local professionals including GPs and the local hospitals to ensure the needs of the residents are met.


Karla enjoys interacting with the residents and seeing them enjoy activities within the home.
In her spare time, Karla loves walking her dog and going to concerts.

Jamie

Jamie Jones

Job Title: Deputy Manager

Joined: 2019

Jamie Jones has worked in care for the last 13 years. Jamie entered the care industry initially as a volunteer while studying at University, her love for working closely with the residents and building meaningful relationships meant that Jamie couldn’t imagine working in any other sector and went into care full time starting as a Carer, progressing to Senior Carer, Unit Leader and Deputy Manager.


“I love being in a role where you can truly help to navigate the service and support the team to deliver the highest quality of care.”


Jamie Brings with her a BSc in Psychology, Level 5 Health and Social Care, and Level 3 Safe Handling of Medicines. She is a strong believer in the Trust's values and supports the team to make sure they are embedded in all that they do, enabling the team to improve the lives of people living within the Trust.


Jamie finds every day is different. The home is full of life and characters with different stories to tell. She love’s hearing about their lives and using that knowledge to be able to help people continue to live with a sense of purpose and community spirit.


“It’s exciting to be part of a team that is so diverse and ready to learn. The future of Grace is going to be a joy to be part of.”

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