






A warm welcome to a ‘CQC Outstanding’ home (March 2026)
This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained team is on hand around the clock to support residents, so that they can continue to enjoy a fulfilling and independent lifestyle.
This 51-bed dementia and residential care centre is split over two floors and incorporates a number of...
Care Provided by Grace Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Everything you need, all included:
Luxury en-suite bedrooms
All personal care, tailored to individual needs
Discreet in-room acoustic monitoring for added reassurance
Bistro dining with freshly prepared meals by our executive chef
Private dining room for special occasions and family gatherings
All drinks included, including a selection of alcoholic options
Gym and curated wellbeing classes
On-site hairdresser and barber
Chiropody services
Regular outings, excursions and cultural experiences
Laundry and housekeeping services
Newspapers and magazines
The price(s) shown are provided by the care home. Contact Grace Care Centre for full pricing details and T&Cs.
Contact Grace Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Karla Tutton (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- A warm welcome to this ‘CQC Outstanding’ home. Grace Care Centre is located in the historic market town of Thornbury in South Gloucestershire. Nestled in picturesque woodland and fields whilst also being conveniently placed to access to the town centre. If visiting a resident, the care home is well-placed, so you could combine a visit the famous Thornbury Castle and follow up with a lunch or café visit in town. The home welcomes visits from relatives and friends. While specific “open-visiting” hours are not rigidly published, the ethos supports flexible visiting. Visitors may join residents for meals if desired — letting the home know in advance is courteous and please be aware of protected meal service times (when dining rooms are at their busiest) so as to maintain calm and dignity for residents. Driving Instructions from Main Roads • From the M5 (via J14 / Falfield / Alveston) • Exit the M5 at Junction 14 (for Falfield / Alveston) and follow the A38 toward Thornbury. • Continue on the A38 until you reach the turn for Thornbury. • Follow signs into Thornbury and then onto Whitebridge Gardens (BS35 2FR). • Enter the estate and follow signs to Grace Care Centre. • From the A470 / A4018 (Bristol direction) • If coming via Bristol, take the A4018 / A38 toward Thornbury. • As you approach Thornbury, follow signage for the Whitebridge Gardens area. • Turn into Whitebridge Gardens (BS35 2FR) and drive to the home. • From the A432 / Yate / Chipping Sodbury route • Travel on the A432 toward Thornbury. • Once near Thornbury, follow local signage toward Whitebridge Gardens. • On arriving at Whitebridge Gardens, follow drive into the home entrance. When using sat-nav, enter “BS35 2FR” (Grace Care Centre) follow the sign-posted route into Whitebridge Gardens, Thornbury .
Parking
- Visitors arriving by car should use the on-site parking/drop-off area at Grace Care Centre. If there is not an available spot or if in doubt come in the speak to the reception team. Limited parking availability exists outside the main carpark whilst other parking options are available close by. Please allow extra time for parking in the town if the nearby roads are busy; early arrival is beneficial if you plan to visit the town centre afterwards. On arrival, report to reception and the team will assist you to the resident’s lounge or the resident’s private room.
Grace Care Centre Reviews (57)
Grace Care Centre has a Review Score of 9.7 (9.738) out of 10, based on 16 reviews in the last 2 years.
Over all time Grace Care Centre has 57 reviews.
Mum moved to Grace Care Centre (Thornbury) quickly from assisted living accommodation. She settled in exceptionally well to her new happy, clean surroundings - choosing her colour scheme for her spacious sunny fitted room overlooking the pretty gardens. Mum looks forward to our visits to share use of the coffee shop, cake! in lobby or dining sitting areas. Making use of cinema and joining in with many activities upstairs and coffee areas as well as gardens. Friendly, welcoming staff/nurses and management. Nothing too much and always around to help and provide support. A lovely team. Cannot wish any more for mum. Thank you!
Mum recently moved into Grace Care Centre and I cannot fault the level of care she receives. She is treated with dignity and respect and the staff are always friendly. There is always something going on and activities are well organised by dedicated activity co-ordinators. Mum has become less anxious as a result of being fully occupied. Her room is spacious and she has been able to bring in all her favourite pictures and ornaments. I feel my mum is in the best place she can be.
Grace Care Centre is a modern, clean and welcoming facility with caring and friendly staff. Whilst we are confident that our brother is being well cared for and is loved by the staff, we do recognise that at times the staff are challenged by staffing ratios and demands.
I don't think my dad would disagree if I said he was a challenging chap to deal with, probably why he has lived for 91 years despite strokes, Parkinson's and various other medical conditions. At Grace Care Centre he has found staff who try very hard to make him feel at home, who do their very best to deal with him with respect and oft-needed humour. The activities on offer are fabulous and the whole place is beautifully clean and bright. My dad is lucky to be there.
From first walking in, Grace Care Centre felt like a home from home. Everyone is cheerful and helpful and I don't think we could have found anywhere better for mum at this time.
I find all the staff friendly and caring towards the residents. The kitchen staff, cleaners, odd job man all know the residents and treat them like their own mothers. There is a very, very, creative activities team who like to include all residents as best they can. There are many outings and guest speakers/choirs. I am really pleased with the way my mum is looked after.
Upon entering the home today - I was greeted with a very welcoming smile from the receptionist. Once signed in and making my way through to the lift, amongst residents chatting, laughing, some doing activities, some reading papers, all content and happy - staff engaging and interacting with residents - the overall warmth and feeling, as always, fills me with joy - when I took out my great aunt for the afternoon, they ensured correct medication was in place and she was wrapped up well. 100% pure care and dedicated staff.
My husband's visit was good, except that when we turned up at the time agreed, the management team had not appeared to tell the team, hence we were not expected and there was a certain amount of chaos. They did recover but it was an unpleasant experience.
I do apologise for the initial experience you had upon your arrival, please rest assured that we have spoken with the team going forward and feel that this has been resolved.
It was great to have your Husband stay with us and we look forward to seeing you soon!
Mum has been a resident at Grace Care since January 2019. It was with some concern that the decision was made but we need not have worried. Grace Care is quite simply that 'Gracefully Caring' All staff are cheerful and enthusiastic and there seems little that is too much trouble for them. The activities programme provides stimulus and all residents are encouraged to take part - this also includes trips out. The home itself is bright and cheery and the rooms spacious and light. Mum has settled in well and there is little doubt that all these factors have helped. We would not hesitate in recommending this home to others.
Mum looks on the carers as true friends and told me that she no longer fears developing dementia since she has seen the care and kindness shown to those residents.
Mum was also so grateful to the manager for visiting her in hospital and reassuring her that they were all looking forward to her return.
Grace care is a new purpose-built, beautifully furnished home that truly caters for all the resident's needs.
Thank you Jane for your feedback; we have had a great year getting to know your mum and your family.
My first visit took place a day before I was due to collect a relative from respite. The arrangements, having been made by another family member. It seemed that every detail had been considered in the design of this new home and together, with the friendly, willing and professional staff. I could not have been happier to find my relative so well cared for in a safe and cheerful environment.
As the user's carer and wife, I found the care home very friendly, homely and helpful. I have filled in the below boxes as my husband would have no idea about what had happened to him the past 11 days. I think that I may have given too many clothes and perhaps a clearer idea of what is needed may be useful. I will certainly use the centre again. It would be interesting to have known what activities were attended.
Also, he said several of the residents were fearful a particular resident would barge at them in her wheelchair.
Everything else was wonderful, the staff very friendly and the food good, the bedroom superb.
Staff very attentive so he is looking forward to next time.
Thank you all.
I have worked in private care homes myself as a nurse in the past and I feel that Grace Care Centre offers a very high standard of care. It is however not full and I wonder if it were, whether the patients/clients would receive the same standard of care. My Mother in Law is happy there at present as she is given a lot of attention and everyone is very pleasant but they are not busy yet.
Following four months in hospital, my mother came to Grace Care Centre for two weeks before moving to another care home. She loved it straight away. The carers we came into contact with that first week gave me complete confidence that my mother was going to be safe and well looked after and within a short time, it became difficult to think of moving her. I could not wish for better care or support from everyone who works at Grace, and after such a stressful and distressing time for us, this has given us both some peace of mind.
Thank you to everyone who has made my mother (and me) feel so welcome, well loved and cared for.
The staff are helpful and attentive and have enabled my mother to feel comfortable. Her condition has improved and she needs the stimuli that the staff (through activities) can offer. Hopefully, this will continue even as the care home gets busier. The fees are above average so I would expect the good standard to be maintained.
Grace Care Centre Thornbury is a well laid out and pleasant environment. We have found all the staff friendly, welcoming and caring.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 November 2025Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 28 Jul 2026
The UK’s top 100 care homes for 2026 have just been announced by online care finder Lottie, and Grace Care Centre located in Thornbury, is proud to be included on...
There are no upcoming events for Grace Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Grace Care Centre.
Meet the Team (2)

Karla is the Home Manager at Grace Care Centre, having moved from managing OSJCT Rodley House in Lydney in 2019. Karla has been working in the care industry for over 20 years.
Karla works alongside her team to ensure high standards of care are maintained at the home. She works with local professionals including GPs and the local hospitals to ensure the needs of the residents are met.
Karla enjoys interacting with the residents and seeing them enjoy activities within the home.In her spare time, Karla loves walking her dog and going to concerts.

Jamie Jones has worked in care for the last 13 years. Jamie entered the care industry initially as a volunteer while studying at University, her love for working closely with the residents and building meaningful relationships meant that Jamie couldn’t imagine working in any other sector and went into care full time starting as a Carer, progressing to Senior Carer, Unit Leader and Deputy Manager.
“I love being in a role where you can truly help to navigate the service and support the team to deliver the highest quality of care.”
Jamie Brings with her a BSc in Psychology, Level 5 Health and Social Care, and Level 3 Safe Handling of Medicines. She is a strong believer in the Trust's values and supports the team to make sure they are embedded in all that they do, enabling the team to improve the lives of people living within the Trust.
Jamie finds every day is different. The home is full of life and characters with different stories to tell. She love’s hearing about their lives and using that knowledge to be able to help people continue to live with a sense of purpose and community spirit.
“It’s exciting to be part of a team that is so diverse and ready to learn. The future of Grace is going to be a joy to be part of.”
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