Grace Care Centre

The care centre is beautifully appointed. The food excellent and the staff caring and compassionate.

Grace Care Center residents are friendly and have allowed my mother to integrate into the family, and she looks forward to attending for daycare and respite periods.

My mother was at Grace Care Centre (Thornbury) for over a year. During that time, the love and care she received was wonderful. Staff went above and beyond. We are so pleased that Mum enjoyed her time there and was so well looked after.

From the manager visiting the hospital to ask Mum what help she would like from them, the whole approach has been to put the resident first and in control. The staff are caring, patient, friendly and smiling. As visitors, we are treated as part of a family, invited to events and activity days and welcome to visit at any time. Mum hated the thought of moving into care but has said to us, 'thank heavens for places like this'.

Mum moved to Grace Care Centre (Thornbury) quickly from assisted living accommodation. She settled in exceptionally well to her new happy, clean surroundings - choosing her colour scheme for her spacious sunny fitted room overlooking the pretty gardens. Mum looks forward to our visits to share use of the coffee shop, cake! in lobby or dining sitting areas. Making use of cinema and joining in with many activities upstairs and coffee areas as well as gardens. Friendly, welcoming staff/nurses and management. Nothing too much and always around to help and provide support. A lovely team. Cannot wish any more for mum. Thank you!

Mum recently moved into Grace Care Centre and I cannot fault the level of care she receives. She is treated with dignity and respect and the staff are always friendly. There is always something going on and activities are well organised by dedicated activity co-ordinators. Mum has become less anxious as a result of being fully occupied. Her room is spacious and she has been able to bring in all her favourite pictures and ornaments. I feel my mum is in the best place she can be.

Grace Care Centre is a modern, clean and welcoming facility with caring and friendly staff. Whilst we are confident that our brother is being well cared for and is loved by the staff, we do recognise that at times the staff are challenged by staffing ratios and demands.

I don't think my dad would disagree if I said he was a challenging chap to deal with, probably why he has lived for 91 years despite strokes, Parkinson's and various other medical conditions. At Grace Care Centre he has found staff who try very hard to make him feel at home, who do their very best to deal with him with respect and oft-needed humour. The activities on offer are fabulous and the whole place is beautifully clean and bright. My dad is lucky to be there.

From first walking in, Grace Care Centre felt like a home from home. Everyone is cheerful and helpful and I don't think we could have found anywhere better for mum at this time.

I find all the staff friendly and caring towards the residents. The kitchen staff, cleaners, odd job man all know the residents and treat them like their own mothers. There is a very, very, creative activities team who like to include all residents as best they can. There are many outings and guest speakers/choirs. I am really pleased with the way my mum is looked after.

Upon entering the home today - I was greeted with a very welcoming smile from the receptionist. Once signed in and making my way through to the lift, amongst residents chatting, laughing, some doing activities, some reading papers, all content and happy - staff engaging and interacting with residents - the overall warmth and feeling, as always, fills me with joy - when I took out my great aunt for the afternoon, they ensured correct medication was in place and she was wrapped up well. 100% pure care and dedicated staff.

My husband's visit was good, except that when we turned up at the time agreed, the management team had not appeared to tell the team, hence we were not expected and there was a certain amount of chaos. They did recover but it was an unpleasant experience.

Mum has been a resident at Grace Care since January 2019. It was with some concern that the decision was made but we need not have worried. Grace Care is quite simply that 'Gracefully Caring' All staff are cheerful and enthusiastic and there seems little that is too much trouble for them. The activities programme provides stimulus and all residents are encouraged to take part - this also includes trips out. The home itself is bright and cheery and the rooms spacious and light. Mum has settled in well and there is little doubt that all these factors have helped. We would not hesitate in recommending this home to others.

Grace care is a new purpose-built, beautifully furnished home that truly caters for all the resident's needs.

My first visit took place a day before I was due to collect a relative from respite. The arrangements, having been made by another family member. It seemed that every detail had been considered in the design of this new home and together, with the friendly, willing and professional staff. I could not have been happier to find my relative so well cared for in a safe and cheerful environment.

As the user's carer and wife, I found the care home very friendly, homely and helpful. I have filled in the below boxes as my husband would have no idea about what had happened to him the past 11 days. I think that I may have given too many clothes and perhaps a clearer idea of what is needed may be useful. I will certainly use the centre again. It would be interesting to have known what activities were attended.

Thank you all.

I have worked in private care homes myself as a nurse in the past and I feel that Grace Care Centre offers a very high standard of care. It is however not full and I wonder if it were, whether the patients/clients would receive the same standard of care. My Mother in Law is happy there at present as she is given a lot of attention and everyone is very pleasant but they are not busy yet.

Following four months in hospital, my mother came to Grace Care Centre for two weeks before moving to another care home. She loved it straight away. The carers we came into contact with that first week gave me complete confidence that my mother was going to be safe and well looked after and within a short time, it became difficult to think of moving her. I could not wish for better care or support from everyone who works at Grace, and after such a stressful and distressing time for us, this has given us both some peace of mind.

Thank you to everyone who has made my mother (and me) feel so welcome, well loved and cared for.

The staff are helpful and attentive and have enabled my mother to feel comfortable. Her condition has improved and she needs the stimuli that the staff (through activities) can offer. Hopefully, this will continue even as the care home gets busier. The fees are above average so I would expect the good standard to be maintained.