Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 112 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1772
  • Self-Funded Residential Dementia Care: from £1862
  • Self-Funded Nursing Care: from £2012
  • RESPITE Self-Funded Residential Care: from £1982
  • RESPITE Self-Funded Residential Dementia Care: from £2072
  • RESPITE Self-Funded Nursing Care: from £2222

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Clare Crow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Parking on-site

Snowdrop House Reviews (112)

Total of 112, showing 81-100
9.8

Snowdrop House has a Review Score of 9.8 (9.788) out of 10, based on 41 reviews in the last 2 years. Over all time Snowdrop House has 112 reviews.

Overall Experience

  • 95
  • 16
  • 0
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  • 1

Date Published

112
14
20
41
71

Review from R J (Respite Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House is a very happy home. There are lots of residents that need attention and the carer's job is quite busy. The staff are very kind and helpful as a resident that is not here as a permanent resident. I may have been here for 14 weeks once I am ready to care for myself. I will be leading
with great regret for the treatment I shall be leaving.

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Review from Jan L (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Snowdrop House for two years. It became his home. He made friends with other residents and really enjoyed the many activities provided by the activities team. Through their enthusiasm, dad played golf, bowls, scrabble, dominoes and went out on trips whenever possible.
Dad received
excellent care from everyone and was able to enjoy his life once more with the kindness, considerate approach and enthusiasm of the staff. He loved being out in the garden soaking up the sun, doing a bit of gardening and singing at the many themed events organised and run by the activities team. My brothers and I cannot thank you enough for the comfort, kindness and wonderful attention that Dad received.
Thank you.

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Review from Monika L (Daughter-in-law of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went to Snowdrop House for her second respite care in the last 12 months with the view to making her residency permanent. She had made friends with residents and staff and was extremely well cared for by the staff. During her stay from July to August, Mother became ill due to her advanced
years. She was 94 and sadly she returned to Snowdrop for end of life care. Everybody involved in this care was so professional and compassionate. My mother-in-law passed away with dignity in Snowdrop House - a place where she felt at home amongst friends and family.

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Review from C K (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run by a friendly and brilliant team who are doing their best to make this care home a friendly home for all its residents.

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Review from R V (Son-in-law of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a number of care homes over the years and seeing how badly a care home can affect a resident, I can state unconditionally that Snowdrop not only cares but goes over and above to be welcoming and to make sure all of its residents have all their needs looked after.

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Review from Valerie H (Relative of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring when a relative was poorly and sadly died earlier in the year. Now looking after his wife with compassion and understanding. Snowdrop is always a cheerful place to visit very clean and food very good. There is always something going on to entertain and encourage residents whenever
I visit.

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Review from J S (Friend of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute you walk in, you feel at home.
Staff are very welcoming, rooms lovely, in fact, everything is great.
I wish I was a few years older!

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Review from Toni-Lea W (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me, to visit my dad unexpectedly and see him so well cared for every time leaves me with so much peace and gratitude. I have truly nothing negative to say about the care my dad receives at Snowdrops.
The staff are always friendly, supportive and kind with residents and family. It is such a blessing
to us knowing my dad is safe, cared for and has his needs met 24/7. I highly recommend Snowdrop House.

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Review from Grant D (Friend of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time we have been here I have found the staff to be very polite, friendly, accommodating and professional. They have assisted in settling my friend in and I have found her to be in good spirits and full of laughter.
Thank you.

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Review from C A (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Snowdrop as a hospital emergency admission.
The transition was seamless and from the moment mum entered Snowdrop, she settled happily. Staff are very kind, knowledgeable and professional. She had got a lovely room, excellent food, can't fault anything so far.

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Review from S M (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted on emergency respite form discharge from hospital. Since arriving at Snowdrop, my friend had settled in well. Staff are caring, proficient in the care and understanding of my friend's dementia and health.
The home is very homely. Staff very approachable, eager and answer questions.
Food is excellent and very varied. Daily activities to suit all abilities.

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Review from Brian W (Husband of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent making sure that they move my wife regularly to avoid bed sores. They are friendly and affectionate while doing their work professionally.

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Review from C G (Daughter-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival to view Snowdrop House I received a warm welcome, everything explained clearly.
From discharge at the hospital to settling in at Snowdrop went very smoothly.
My mother in law is really enjoying her stay, the staff, food activities are very good.
Would highly recommend Snowdrop House to
anyone else.
Gives us peace of mind knowing she is getting the best care possible.

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Review from M B (Partner of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first entrance to Snowdrop House, the staff have been welcoming and efficient.
My wife has settled in remarkably quickly in a very nice room and the feeling of personal interests in her needs and wants.

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Review from Gill H (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we visited the home we knew this was the right place for our mother.


The room and facilities are excellent. Mum thoroughly enjoys the food! she thinks she's in a hotel.


All staff are approachable and friendly and deal with any concerns we may have promptly. The management team are

always on hand to speak too.

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Review from S W (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum loves living at Snowdrop House. The past few months have seen an increase in the overall standards of the home. This includes from management to gardening upkeep. The food is lovely and the chef caters for all tastes.

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Review from Ann M (Sister-in-law of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only concern is on a few occasions, when visiting my sister-in-law, I have found her in her room, in her night clothes, unwashed and with the remains of her midday meal still on the bedside trolley (fish being the worst offensive).


Would it not be possible to hire a minibus to take manageable

residents for an afternoon tour or to Van Hayes for tea and cake once in a while? Volunteers could assist.

Reply from Amy Wilson, AD at Snowdrop House

Thank you for your comments and excellent feedback regarding Snowdrop House’s overall standards and majority of services within the home. We are sorry to hear that there are some aspects of your sister-in-law’s care that have raised concerns and are pleased that you have brought these to our attention.
With regards to your sister-in-law being in her room in her night clothes, we understand that on these occasions, this has been out of choice, although we do take on board your observations regarding personal hygiene.


We do ensure that food plates are cleared as quickly as possible, but as food is offered throughout the night, it may have been that on this occasion, a plate was left in your sister-in-law’s room longer than usual. We will ensure that her room is checked to make sure that no meal plates are left longer than necessary.


At Snowdrop House, we are fortunate to have the use of a Care UK minibus, to take residents out into the community and are always happy to accommodate requests wherever possible. We will certainly take note of your suggestions regarding visits out and ensure that your sister-in-law is included in being offered the opportunity to take advantage of any trips that are arranged.


Once again, thank you very much for your feedback, which will be used to continually improve the experience for all the residents. If you would like to discuss any aspects of your sister-in-law’s care in more detail, the home manager will be very happy to arrange a meeting with you to talk this through.

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Review from Sandra B (Sister of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my sister appears to be very happy at the home, she has been there since 1st June, and her overall care is very good, I think some things can be improved. Missing clothing is my biggest gripe. Even after I attended the lost property day and identified some of her missing clothing (some were
labelled) when I visited her last Thursday evening, they had not been returned to her. Although she has several items of nightwear, very often there is nothing in her drawer to wear that night. I think the menus should also be geared up for the elderly, those that do not eat very much or like my sister only have the use of one arm so cutting up food sometimes can be difficult, although she does try and manage on her own. I do not think curried cauliflower soup is very palatable for most elderly residents. The home appears to be very short staffed, I appreciate it is a new home and there are bound to be some teething problems, so I hope you can get them sorted out for the residents' sake.

Reply from Amy Wilson, A D at Snowdrop House

Thank you for taking the time to provide feedback and for your positive comments around Snowdrop House’s overall standards, facilities and care. We are very sorry that you have had to raise concerns regarding some aspects of your sister’s care and thank you for taking the time to bring these to our attention.


Regarding laundry, we do aim to return all items of clothing to residents within 24 hours, although on this occasion it appears that this has not happened as quickly as it should have done. Please be assured that this has been fed back to our team, so that in future, your sister’s laundry, and any missing items, are returned as promptly as possible.


In order to provide high quality and suitable meals, we review our menus regularly and include residents in these reviews. In addition to working with residents and families to provide appropriate and nutritionally balanced meals, we also ensure that suitable crockery and cutlery is provided, adapted where necessary to best support the residents. We will always do our best to ensure that we provide the very best dining experience possible, however, we would be very happy to discuss your sister’s support at mealtimes to check whether this can be improved further.


With regard to staffing levels, we can confirm that these are reviewed weekly based on resident numbers and needs, to ensure that appropriate levels of staff are maintained within the home at all times. Staffing numbers have recently been increased twice as a result and will continue to be regularly monitored on a weekly basis.


Once again, thank you very much for taking the time to provide your comments, we value all feedback, positive or negative, and will always strive to take appropriate action to rectify any concerns. If you would like to discuss any aspects of your sister’s care in more detail, Snowdrop House’s home manager would be very happy to arrange an appointment with you at the home.

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Review from S B (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have found Snowdrop House to be the best possible place for our mother. The staff are caring without being patronising and the whole environment is clean, pleasant and in excellent order. For the first time in two years, we have been able to get on with our lives, without the fear that
the phone would ring at any time with news of some fresh disaster.
We know she is safe and very well looked after and would recommend it to anyone.

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Review from D B (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House has made my father's move down to Hertfordshire incredibly smooth. It is so refreshing to see all of the staff enjoying their roles and genuinely caring for all of the residents.


The level of care Dad has received since moving in has been exceptional.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Snowdrop House is calculated as follows: ( (418 Excellents x 5) + (42 Goods x 4) + (10 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 480 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (95)

Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Snowdrop House to verify any information. View our terms and conditions. Snowdrop House has an Enhanced Service - more info.