Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 112 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1772
  • Self-Funded Residential Dementia Care: from £1862
  • Self-Funded Nursing Care: from £2012
  • RESPITE Self-Funded Residential Care: from £1982
  • RESPITE Self-Funded Residential Dementia Care: from £2072
  • RESPITE Self-Funded Nursing Care: from £2222

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Clare Crow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Parking on-site

Snowdrop House Reviews (112)

Total of 112, showing 61-80
9.8

Snowdrop House has a Review Score of 9.8 (9.788) out of 10, based on 41 reviews in the last 2 years. Over all time Snowdrop House has 112 reviews.

Overall Experience

  • 95
  • 16
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Date Published

112
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71

Review from Helen B (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was suddenly diagnosed with a brain tumour and went from living independently to needing palliative care following hospital discharge.
Mum thought she had come to a hotel; she loved the room, and nothing was too much trouble for the care staff.
Mum, unfortunately, deteriorated quite quickly
just a few months, and eventually became bedbound, and at times very distressed and agitated due to her condition. The nurses and care staff could not have been more attentive, with time, patience and understanding.
Support was also there for us as a family; we could ring anytime and speak to the nurses, and they would contact us should they feel the need.
The last weekend of Mums life, I stayed the night, and Mum was treated with dignity and respect.
It’s such a hard decision to have to get care for your parents, but the nurses and the care team are a credit to the company. I honestly felt they had got to know and loved Mum. As a daughter, I could ask for nothing more.

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Review from Roger J (Friend of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly.
The staff are very caring and well managed.
The food is very good.

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Review from Isobel C (Friend of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great idea to have pet therapy.
Great management and staff!

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Review from Sue E (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t be more happy with the care our Mum receives at Snowdrop house.
She is well cared for by professional, polite, friendly staff in a happy home environment.
She is always happy when we visit and the staff have obviously helped her so that she is well dressed, clean and her hair is tidy.
We
know that she participates in many of the stimulating activities provided and loves the food prepared by the catering staff.
All the members of staff that we have ever come into contact with have always been happy to talk to us and keep us informed about our Mum.

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Review from Margaret B (Sister of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Snowdrop House for just over 1 year. She is very happy and feels safe as we do for her the Staff are brilliant and can’t do enough for all of the residents. Such a happy place. When we visited yesterday she was very keen to get back to her friends. Proof that she is content. Thank
you Snowdrop House.

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Review from Caron W (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful my mother spent her last few weeks in Snowdrop House. We spoke to her daily, and she only ever had good things to say; she said the staff were so lovely to her and she had everything she wanted.
At the end, we were able to spend some precious time with her, for which I will be forever
grateful.
The staff treated Mum with dignity and compassion.
Knowing all this has helped make a difficult time more bearable.

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Review from Anita S (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted after a very bad experience in another care home for respite care. She came to Snowdrop from hospital and was very well cared for until the end of her life. The staff were very informative, and nothing was too much trouble. On the day my mother passed away, I was contacted and
was with her for the last hours of her life, even though it was lockdown, and I am very grateful for this.

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Review from S P (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love being able to hey in the garden; patio with potted plants.
Regular housekeeping.
Enjoy knitting club with tea and chats.
Looking forward to church services resuming.

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Review from J N (Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am looking forward to getting out. Enjoy being respected and the food. I find I always feel very cared for. Love my position on the ground floor and can get on on my patio.

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Review from David E (Friend of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new visiting system so well organised and managed.
Reception and management team, friendly, welcoming, always waving and acknowledging us visitors.
The pod is always clean, and my family member seems happy, clean and tidy.
After my visit, if I need a question answered, the management team always
has time for me.

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Review from Julia A (Granddaughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was admitted into Snowdrop in September 2020 after he was unable to care for himself at home anymore. The staff at the home were so caring and kind to him. As we couldn't visit due to Covid, we were kept updated with videos and FaceTime contact with him. He absolutely loved the food, and
nothing was too much trouble for the staff. All of the activities kept him entertained. He was able to carry on dancing with the staff and loved teaching some of the younger members of staff some old fashioned dances.


Grandad's health started to deteriorate, and the manager made sure that someone was always by his side when we couldn't be there. Grandad passed away at 97-years-old and had a brilliant last few months of his life thanks to the manager and her team.

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Review from M T (Friend of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Snowdrop House daily for approximately 2 years. Very welcoming atmosphere from all members of staff. If needed management always available to help and advise. If any issues arose they were rapidly solved.

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Review from Georgina B (Niece of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was transferred to Snowdrop House directly from the hospital. She was cared for and very settled here, although her stay was brief. Staff were kind and attentive; we were very grateful. The stay was well managed through Covid times.

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Review from L T (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has blossomed and changed so much for the better. She is well cared for and is happier than she has been for a long time. It is easy to approach and talk to the staff. Any problems can be sorted via phone/e-mail or direct contact. As a family, we are grateful to the staff for all that they
do. The home had a very friendly feel. It suits our Mother and her needs perfectly.

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Review from Deborah (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Snowdrop House after a lengthy period in hospital. She has complex medical needs and dementia. We were very concerned as a family that she would settle and be happy. We had been delighted that Snowdrop had welcomed Mum but really the proof of the pudding was how well she settled
in. We were quickly reassured. The care/nursing team are incredible. Mum's needs are not straightforward and need careful managing. The team were eager to understand and make sure that they met these needs quickly. The activities team spoke to Mum and the family and made tremendous efforts to help Mum acclimatise to her new home. The food is of very high quality and Mum is offered delicious and varied meals every day. A special culinary highlight are the BBQs during the Summer. In summary, we have been delighted with the professional, empathetic, dignified and kind care that Mum has received. We would not hesitate to recommend Snowdrop House to other families.

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Review from Alison B (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well cared for at Snowdrop House. She has been treated with respect and her individual needs have been regularly reviewed. Her Care Plan has been updated in consultation with both my mother and myself. I have found all the staff I have spoken to be concerned and helpful. This is particularly
so of the senior nursing staff on her floor, the managers and receptionists. The activities on offer are normally stimulating and my mother loves them. The excellent activity team have tried to maintain a programme during this challenging time. A ‘resident's companion’ has recently been appointed who is providing much-needed companionship, taking my mother out into the garden and sitting and talking to her. This has helped my mother feel less lonely at a time when we are unable to visit and is a great comfort. Recently when my mother became seriously ill, the nursing staff were quick to call out the Doctor. Thank you everyone for your continued care during these difficult times.

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Review from Martin (Son of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have needed respite care for our mother over the past couple of years. The staff at Snowdrop House have been excellent in their welcome and in the provision of care. Mum has always enjoyed her stay there. We are very fortunate to have Snowdrop House in the area. We have confidence in the staff there.

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Review from S C (Grandson of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad was admitted to Snowdrop House in an emergency from the hospital falling a fall at his home. The management staff at Snowdrop went above and beyond to sort things out in a timely manner. Grandad has settled in well, making friends with other resident and staff. We receive regular updates from
staff and Grandad well-being and activities. It seems Grandad is the happiest he has been in years and is enjoying life in these unprecedented times.

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Review from Dee J (Daughter-in-law of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law spent five months in the care of Snowdrop House, I must commend all at Snowdrop House for the care and support he was given during his stay.
During lockdown it was a very trying time for all concerned but we can't fault the care he was given, the home remained COVID free which is a
credit to them in itself. My father in law had a couple of difficult times in there with his illnesses and they treated him with respect and care each time. If he should have to return to full-time care Snowdrop House would be first on the list, I would be very happy to recommend the care home to others.

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Review from M I (Son of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past months, everyone at Snowdrop House has done a great job looking after Mum. It's a comfort knowing she's safe and well. Communication from management is great, and there is always someone available when there are questions. Thank you to everyone at Snowdrop House.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Snowdrop House is calculated as follows: ( (418 Excellents x 5) + (42 Goods x 4) + (10 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 480 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (95)

Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Snowdrop House to verify any information. View our terms and conditions. Snowdrop House has an Enhanced Service - more info.