Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 112 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1772
  • Self-Funded Residential Dementia Care: from £1862
  • Self-Funded Nursing Care: from £2012
  • RESPITE Self-Funded Residential Care: from £1982
  • RESPITE Self-Funded Residential Dementia Care: from £2072
  • RESPITE Self-Funded Nursing Care: from £2222

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Clare Crow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Parking on-site

Snowdrop House Reviews (112)

Total of 112, showing 21-40
9.8

Snowdrop House has a Review Score of 9.8 (9.788) out of 10, based on 41 reviews in the last 2 years. Over all time Snowdrop House has 112 reviews.

Overall Experience

  • 95
  • 16
  • 0
  • 0
  • 1

Date Published

112
14
20
41
71

Review from C F (Wife of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, relaxed atmosphere. Cafe in the entrance area very helpful as self-service and a quiet place to bring my husband down to from the dementia floor above. Stop. Very attentive and reassuring. Garden is lovely with different areas to visit. Phone sometimes not answered as maybe staff low at times.

Reply from Samantha Debenham, Reviews Team at Snowdrop House

Thank you for your lovely kind words about our facilities and colleagues. We just want to reassure you that we always have the correct amount of staff on shifts and there is always someone on reception but sometimes they may not always be someone to answer the phone on the suites if all colleagues are delivering care and activities.

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Review from S T (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House was so lovely in my mum’s last two weeks. The care was so lovely and thoughtful to keep her comfortable. Thank you for your kindness and humility. It was really appreciated by all the family. I shall miss the staff and the hospitality.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such kind feedback about your experience at Snowdrop House. Your comments will be passed onto the care team who looked after your mum, and they'll be so happy to know you were pleased with the care they provided.

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Review from M T (Nephew of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited twice to see my aunt. I was so impressed with the facilities, care and dignity in the way she is being cared for. She is in her last days, I leave this weekend to return to Canada knowing she is in such wonderful hands. Thank you.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such kind feedback about your experience at Snowdrop House. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from D S (Cousin of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the staff very kind and helpful. Going out of their way to assist us in every way.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. At Snowdrop House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from K D (Partner of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was admitted to Snowdrop House in an emergency from the hospital on the 15th of February and stayed until the 12th of April 2024. She was treated very well by all the staff, I feel she was happy there. However, the cost was very high and I had to move her to another home.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you for sharing your feedback, we are pleased to hear you were happy with the care and lifestyle your partner received and that she settled well. At Snowdrop House we're committed to delivering the highest standards of care to residents living at our home whilst providing meaningful activity and bright, safe, and hygienic surroundings.

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Review from J S (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely awful. Institutional, residents all packed into the small lounge, near the office, often no music on, no TV, no activities. I'm so glad my mums not there any more. Dementia residents are put on the middle floor with no access to gardens. It's very overpriced and when the resident runs out
of money they have to leave. The food is very modern, not traditional.

Reply from Samantha Debenham, Reviews Team at Snowdrop House

We are very saddened to read your review, as all residents at Snowdrop House are very well cared for by our passionate team. Creating a meaningful and fulfilled lifestyle with tasty food for everyone in the home is what we pride ourselves on. Our teams regularly speak with residents to gather what activities they would like to do and what they would like to see on the menu. Due to the circumstances of the property sale, we were unable to keep your Mum at our home but were really glad to hear she has settled in at her new home.

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Review from A N (Daughter-in-law of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy in the home and although she is terminally ill, her health and well-being have improved since she has been staying at Snowdrop House. The staff are very good at talking to her and engaging with her and are very kind in taking her out to smoke as she is a life-long smoker.
The
staff are very kind to me and my partner and always make us feel very welcome and involved. I can't recommend this home highly enough.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us such a lovely review. At Snowdrop House we set a high standard for ourselves, so we are really pleased to hear that your experience with us has been a positive one.

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Review from Michael G (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience, probably best ever home visited.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that you were happy with the care provided for your mum.

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Review from J F (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House treated my father with kindness and respect during his time there. He recently passed after a short illness, and I cannot fault the care he received. He passed with dignity, and that was a great comfort to the family. The staff were supportive and helpful during this difficult time.

Reply from Reviews Team, Reviews Team at Snowdrop House

Thank you for taking the time to leave us feedback about your experience. We're so glad you found comfort in the care your dad received and your kind words will be passed to the care team who looked after him.

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Review from Elaine M (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my mother only stayed for a month, I would highly recommend Snowdrop House. All staff were kind, polite and always greeted you with a smile.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us feedback about your experience, Elaine. We loved having your mum stay at Snowdrop House and hope she will come and visit again in the future.

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Review from Diana K (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so glad we chose Snowdrop House. They all look after my husband very well. The food is exceptional, always very tasty. Activities are very good. Nursing staff have not got my husband's diabetes under control, the first time for many years. All in all, Snowdrop House was definitely the right care
home for my husband. Would definitely recommend it to anyone looking for 24-hour care for their loved ones.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience at Snowdrop House Diana. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Eric E (Son of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Snowdrop two years and now lives on the nursing floor after moving up from the care floor. I cannot rate this home high enough, the level of care she receives is excellent. All the staff are friendly and above all caring. I sleep at night knowing Mum is getting the best care.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us feedback about your experience at Snowdrop House Eric. We're so pleased that you're happy with the care provided by our nurses and care staff and we love having your mum as part of our Snowdrop family.

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Review from Gillian C (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the whole package of care.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Hi Gillian, thank you for your review of Snowdrop House, we are so pleased to hear that you're very happy with the care provided by the team.

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Review from B T (Cousin of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, everything seems to run satisfactorily after a few teething problems. There still seems to be an issue with the food not being hot enough. The staff are friendly and helpful and overall a very happy atmosphere.

Reply from Samantha Debenham, Reviews Team at Snowdrop House

Thank you for your kind words about the team and the atmosphere at Snowdrop House, we are delighted to hear this. Sorry to read your comment regarding the temperature of the food, residents dining experience is highly important to us, and we always aim to deliver high quality, tasty warm nutritious meals to residents. To ensure food stays warm we use a plate warmer and rotate the plates. Please be rest assured this is something the Home Manager is regularly checking as part of her dining audit. If you have any further concerns, the Home Manager's door is always open.

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Review from Paul T (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Snowdrop House very inviting, safe and friendly when I visit my father. The carers always ensure I am kept up to date with my dad's well being and anything that may have occurred since last visit. Staff always smiling and happy to assist whenever possible. I feel at ease knowing my dad's care
is 100% their priority.

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Review from C W (Husband of Resident) published on 10 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House is a caring community, particularly addressing the needs of residents. The staff are very friendly, courteous and considerate at all times. This care home is well managed and is maintained to a good standard. There are many activities arranged and encouraged for residents of all abilities,
even if participation is limited to watching in some instances.

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Review from Chris W (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in bed after a chest infection. All staff who popped in were kind, jovial and upbeat. They are all very caring and treated Mum as a family member.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Hi Chris, thank you so much for taking the time to leave us feedback about your experience. We're so pleased that Mum feels like a member of the Snowdrop family. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Shannon M (Friend of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snowdrop House is a lovely home. Our friend has been living here for the past few years and we cannot think of a better place for her. Thank you to all the staff at Snowdrop House.

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Review from Carole H (Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time at Snowdrop has made my everyday look at life new and every day a new day. If the next years are as happy as the last, it will do for me. From the gardener to our lovely home manager, do everything every day to make us happy.

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Review from D S (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very good experience. Lovely care home which was a perfect size, as in not too large and provided the opportunity to get to know staff and residents alike in a relaxed and friendly environment. Staff both professional and friendly and always sought to help with any queries/issues we had. We
felt quite sad to say 'goodbye'. Rooms and furnishings of a good standard. Food very good and plentiful. Entertainment coordinator wonderful. All in all, a very positive experience from a family perspective. Thank you!

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Snowdrop House is calculated as follows: ( (418 Excellents x 5) + (42 Goods x 4) + (10 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 480 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (95)

Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Snowdrop House to verify any information. View our terms and conditions. Snowdrop House has an Enhanced Service - more info.