Snowdrop House

Baldock Street, Ware SG12 9DT

Snowdrop House in Ware delivers a full range of care services from residential to nursing care for older people, as well as short-term respite care and specialist dementia care.

This brand new, purpose-built care home combines high quality, personalised care with the latest luxury facilities, from bedrooms with en-suite facilities to a cinema, café and hair salon.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from folding laundry to laying the table for lunch or helping in the gardens.

Meal times are a highlight of each day at Snowdrop House, with a range of tempting hot and cold dishes all prepared from fresh, seasonal ingredients. Individual dietary requirements are catered for, and there’s always a good selection of tasty snacks, cakes, fresh fruit and refreshments available.

Group: Care UK Nursing & Residential Care Services

Person in charge: Cheryl Forshaw (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Respite Care • Convalescent Care • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Snowdrop House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Snowdrop House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.769 for Snowdrop House is calculated as follows: ( (82 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 104 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.643 Points relating to the number of positive Reviews for Snowdrop House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14 Target = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Snowdrop House has a Review Score of 9.4 (9.412) from 9 Reviews


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Snowdrop House?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Snowdrop House

  • Friend of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Lovely atmosphere in the home. Looked after very well and treated with great care and kindness. Lots of activities which or friend takes part in. She is well cared for, is clean, tidy and her clothes are washed nicely and she is dressed well. She is secure and safe and she and us couldn't be happier with her care in such lovely surroundings.

How likely would you be to recommend Snowdrop House? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

A very nice place. Staff very good. Nice and clean. Food very high standard.

How likely would you be to recommend Snowdrop House? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent

How likely would you be to recommend Snowdrop House? Likely

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Average Rating:   4.6 out of 5

Have marked activities as satisfactory as snowdrops as only just opened and not many residents at the moment. Meals are excellent.

How likely would you be to recommend Snowdrop House? Extremely Likely

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Average Rating:   4.8 out of 5

I have been impressed with the staff at Snowdrop house.
They are all friendly and welcoming.
My mother has needed reassurance and support to settle in her new surrounding.
She has been treated with understanding and kindness.
I feel confident that she is being well cared for.

How likely would you be to recommend Snowdrop House? Extremely Likely

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Average Rating:   4.3 out of 5

A very clean, friendly service. The staff are professional.
The environment was like a five-star hotel.
Everyone is happy to inform you of detail regarding the home's future plans and patient/client staff ratio.
Current findings/impression was/is lovely.

How likely would you be to recommend Snowdrop House? Extremely Likely

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Average Rating:   5 out of 5

Very friendly.
Well looked after.
Very kind.
Very comfortable.
Rooms are comfortable.

How likely would you be to recommend Snowdrop House? Extremely Likely

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Average Rating:   5 out of 5

Too early to give a constructive review as the home has only just opened, but am very impressed so far.

How likely would you be to recommend Snowdrop House? Extremely Likely

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Average Rating:   5 out of 5

So far I have been extremely impressed with everything that has been provided for my grandmother.
The staff are all welcoming, friendly, bubbly and professional.
The building is decorated beautifully and is well equipped.
There aren't many residents yet and as such there aren't as many activities on as my nan would like, so I'm looking forward to seeing it grow.
The quality of food is outstanding.

How likely would you be to recommend Snowdrop House? Extremely Likely

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Average Rating:   4.8 out of 5

Submit a Review for Snowdrop House

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Bed Vacancies

Bed Vacancies

posted 11 Apr 2018

Please call us on 0192 089 7564 for current bed vacancies

Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

Cheryl

Cheryl Forshaw

Job Title: Home manager

Joined: 2017

Description:

Being able to commission a new home is something most home managers want to do. I’m really enjoying getting every aspect of the home set up and working well, including supporting the team. I want to make every day extraordinary for the team at Snowdrop House, and for the people we care for.

I’ve been a home manager for nearly 20 years and I’m very lucky to be able to say that I love my job, and joining Care UK has been a big career highlight for me because it’s a forward-thinking and growing care provider.

I have a young child, so when I’m not at work I’m ‘being mum’. I also like to get outdoors and I enjoy everything the outdoors has to offer: surfing, snowboarding or walking.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Snowdrop House