Snowdrop House

Baldock Street, Ware SG12 9DT
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9.8 112 Reviews
  • Snowdrop House, Ware
Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, personalised care with a luxurious lifestyle.

The home is bright and airy, with its own hair and beauty salon, café and cinema room. Each bedroom is individually styled with its own en-suite facilities. Many rooms also offer direct access to the beautiful gardens.

The dedicated team supports residents to continue enjoying a range of daily group and one-to-one activities, all tailored to their interests. If they wish, residents can also keep busy with light tasks around the home, from laying the table for lunch or helping in the gardens.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1772
  • Self-Funded Residential Dementia Care: from £1862
  • Self-Funded Nursing Care: from £2012
  • RESPITE Self-Funded Residential Care: from £1982
  • RESPITE Self-Funded Residential Dementia Care: from £2072
  • RESPITE Self-Funded Nursing Care: from £2222

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Snowdrop House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Clare Crow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Parking on-site

Snowdrop House Reviews (112)

Total of 112, showing 41-60
9.8

Snowdrop House has a Review Score of 9.8 (9.788) out of 10, based on 41 reviews in the last 2 years. Over all time Snowdrop House has 112 reviews.

Overall Experience

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Date Published

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Review from Scott R (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent ten months in Snowdrop House and I found the whole experience to be easy going in regards to visiting and the communication between the staff and myself. The care home is very modern and bright and always very clean and the staff I found were very friendly and kind and always helped
and looked after my father in the best way possible. I would like to have been able to mention certain individuals who were so very friendly and genuinely cared about the wellbeing of the residents. Overall I found the experience positive and would definitely recommend Snowdrop House. Thanks.

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Review from Chris K (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Snowdrop House for the last six months of her life. What struck us, most of all was how the staff treated her with dignity, a sense of humour and genuine kindness. Mum very quickly felt at home - due mainly to the fact that she liked the staff. While the facilities are great, Mum
particularly enjoyed the activities and had a go at things I never thought she would - a tribute to the energy and enthusiasm of the staff organising the activities. As relatives, we were always welcomed and felt included in her care. In her final days, the staff showed real sensitivity and tact at a very difficult time, for which we're very grateful.

Reply from Caprice Geisha, Reviews Team at Snowdrop House

Hi Chris, thank you very much for taking the time to leave us this lovely feedback about your experience. At Snowdrop House Care Home - Care UK, we set a high standard for ourselves, so it's lovely to hear that your mother settled in so well and enjoyed staying at the home and joined in on our activities. Whenever you are passing, pop in and say hello - we are always here for you and your family.

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Review from Sean O (Relative of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, warm and hospitable welcome to me - just a visitor!
Lovely coffee and cake facilities.
Friendly, helpful and kind staff.

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Review from Rosanna W (Daughter of Resident) published on 25 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff has been unfailingly kind and thoughtful to both my father and to us, his family. The medical staff have provided such relief and good, steady professional advice which helped prepare us for the next stage of Father's life. Thank you for the warmth and guidance, this home
is very special and we don't know how we would have managed without it.

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Review from Tara N (Mother of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely place. They cared for and looked after my mum when she was at end of life care. The staff were brilliant, very welcoming and very nice. Would highly recommend it. I could not have wished for a better place for my mum.

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Review from Carole H (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Snowdrop House are wonderful. During the time Mum stayed at Snowdrop, our mum was cared for with love and kindness. In such difficult times, we were always greeted with a smile when we visited, and we felt secure that Mum was happy and well-loved by the team. Communication was excellent,
and we were well-informed of any routines and events. We have such special memories of the Christmas Carol Concert in the garden - to share in the joy of both staff and residents was wonderful! We will always be grateful that Mum was able to spend this last phase of her life at Snowdrop, being cared for by such an amazing team. Thank you from the bottom of our hearts.

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Review from D H (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were endlessly patient with my mum - who could be very rude at times! They cared very well and coped with her growing confusion as if she was part of their family. Several of the staff became real trusted friends to Mum during her last days.

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Review from Lotte W (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last five years of her life at Snowdrop House care home. She was very well cared for, happy and at home. I would strongly recommend, especially Adams Suite (the nursing care floor).

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Review from Christine W (Partner of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has improved very much so since arriving at Snowdrop.
Enjoys everything about the place.
Found no faults so far.

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Review from Beverley M (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for nearly three months. She has settled amazingly well. I live close enough to visit a few times a week and bring her to my home once a week; she's happy to come out and happy to go back! Every time I go in, I am welcomed and made to feel able to join in if my mum is
at an activity - which is very rewarding. Cannot fault the home at all - the staff are all incredibly kind and supportive!

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Review from Belinda B (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only say from my personal experience that Snowdrop House have treated my father with great care and compassion. The staff have been professional at all times, and I feel very fortunate that my father is placed at Snowdrop House. My father is extremely happy there, and I would have no hesitation
in recommending to family and friends.

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Review from Susanne B (Sister-in-law of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you enter Snowdrops House, you are immediately greeted by a cheerful receptionist sitting in a bright, modern foyer. After signing in, we were helped to find our relative. Walking through the home, we felt as if we were in a four-star hotel. It didn't feel at all institutionalised and smelt of fresh
air and cleanliness. Our relative's room was beautiful, with modern furnishings and decor. It was spacious and bright with an excellent wet room ensuite., Her room looked out onto the pretty gardens and mature trees, where she could sit in the sunshine. On leaving Snowdrop Hosem we passed the dining room and were impressed with its look of a proper restaurant with white tablecloths on each table. The menu for the day was varied and tempting. Our relative, whom we visited today, looked very well cared for being clean in body and dressed with her hair looking pretty. She was happy, rested and enjoyed the peace of Snowdrop House after the noise of hospital. Consequently, her anxieties have vanished and she's enjoying her stay amongst such caring staff. Out grateful thanks to you all for a job well done.

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Review from James G (Son of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Snowdrop went out of their way to find out who my mum was and what she liked doing and gave her so many opportunities to enjoy her life again.
Disease had forced my mum to give up so much that she had enjoyed, at Snowdrop, she was able to rekindle many of her interests, and it was lovely
to see my mum thriving once again.
The staff at Snowdrop gave my mum a wonderful last year, for which I can never thank them enough.

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Review from S P (Next of Kin) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were very caring for the whole time of being there. Any events of importance were communicated, especially during the Covid-19 issues. The staff were all conscientious in keeping themselves and the residents safe. Their following strict guidelines was challenging but much appreciated.

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Review from Robin L (Brother of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and drink - I am told is very good/excellent.
Activities - n/a.
Safety and security - must comply with level of requirements.
Value for money - was not a consideration when choosing.

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Review from Terry I (Husband of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into respite care for two weeks from Friday 11th February 2022. Two days before, I was taken round the first floor. I was so impressed by the standard of the room, the atmosphere and how happy people were, the care and patience of the staff. The manager answered all my questions and considerations.
I am more than happy for my wife for long term care. A very grateful husband.

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Review from E P (Great-Niece of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care! Like a 5-star hotel! Lovely staff that go above and beyond. A welcoming smile makes residents feel at home. Organised, comfortable, safe environment. Best decision ever made for this family member. We cannot thank all the staff at Snowdrop House enough.

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Review from D B (Nephew of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is very well looked after by the amazing staff. They are always very cheerful, very kind and can't do enough to ensure my auntie enjoys her stay. We love the building - more hotel than home - always clean and bright. Very, very pleased with the whole package.

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Review from Jean E (Sister-in-law of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience of the three years, my relative was at Snowdrop, the staff have been caring and interactive. Any worries have been addressed and resolved. The residents are able to talk to the staff and are encouraged to join in with activities. All in all, a lovely environment.

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Review from Mark J (Friend of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend of 40-years has been at Snowdrop House for a while now. All through this time, the staff, who also have had to cope with the Covid lockdown, looked after her as if she was their nan. Whenever I phoned because she was unable to use her mobile, whoever answered the phone, straight away
offered to take the phone to her. Her family are always delighted with the way she is looked after. The staff are kind, thoughtful, and the care home management team always put the needs of the residents first. Bless you - you are all wonderful.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Snowdrop House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Snowdrop House is calculated as follows: ( (418 Excellents x 5) + (42 Goods x 4) + (10 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 480 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snowdrop House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (95)

Meet the Team (1)

Clare

Clare Crow

Job Title: Home Manager

Joined: 2014

I started working for Care UK in 2014 and I believe to be an effective home manager you need to have a positive attitude and be caring, respectful and approachable.


I have 20 years of experience in the care industry, qualifying in Cambridge and specialising in respiratory and end-of-life care. I have undertaken a wide variety of roles across the country, from care case manager for the East of England to working in the prison service, in hospitals, care homes and with people with challenging behaviour.


My favourite part of the working day is motivating my team to ensure the residents are our main focus of the day. Together we create memorable moments, laughter and joy with them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Snowdrop House to verify any information. View our terms and conditions. Snowdrop House has an Enhanced Service - more info.