Avonmere Care Home - Avery Healthcare

Most impressed by the whole service. Ambience most pleasing. Staff extremely helpful and very pleasant. Attractive garden pleasant to view or sit in. Activities satisfactory. I would definitely look forward to a return visit when my carer next goes on holiday. Menus satisfactory.

We have appreciated the care and attention mum has received. The staff are very kind, helpful, professional, and approachable. Excellent facilities with cinema and hairdressers. The garden is wonderful to sit outside when the weather is kind.

Excellent service!

Lovely to be able to see where he resides after such a long time with Covid. He always appears happy and loves the care he receives. Thank you.

We have found Avonmere very good, their care of my father has been excellent. He has settled very well and I feel that is down to the care and attention Avonmere have given him. The main thing is he is safe and he feels that within the building.

Mum very happy and well looked after by amazing staff.

Avonmere care home is truly excellent. The care, professional approach is displayed by all staff involved in my father's care. The building being 'purpose built' for care of the elderly is functional (wide corridors) with excellent facilities for the residents, dining room, library, garden room, games room (chess etc), cinema room and hairdressers. There is a lift to access the cinema and hairdressers and a wonderful 'activities programme'. The gardens are beautiful and all services provided within COVID guidelines.

I live alone in a studio flat with a very noisy neighbour in flat above mine and building contractors on site replacing roof on adjacent building and the noise and upheaval is not good for me being in poor health. I have atrial fibrillation and heart issues and needed to get away. Sometimes I need medical assistance, so a hotel was not suitable. So it was suggested for me to go for respite care, like we did for my late mother. I'm self-funded so enquired about possibilities locally and found Avonmere Care Home for my care. As the COVID-19 pandemic was, and still is, in full swing there are lots of safety issues and they are handled well. I have been very comfortable at Avonmere and the staff of carers have been excellent and very friendly and treated me with respect. However the food has been unsatisfactory by my standards. It must be difficult catering on a large scale but when soup is served with two small pieces of bread, that a child could eat, where do my ££££'s go?

The staff were wonderful, so kind and helpful and gave me so much support. They were so kind and caring to my mother.

We were greeted on arrival with great courtesy and were very impressed with everything we saw and heard, including the attention given to each resident we met, on the ground floor and in the dementia area on the first floor. My husband appeared to settle quite well but after a few days in the nighttime, he was very disorientated and apparently entered other peoples bedroom trying to strip their beds. This situation the staff could not cope with and there was no apparent security to prevent this. We were asked to take him home early. It seems that this establishment, although new, really do not understand dementia in its more advanced stage. We also lost a pair of blue pyjama trousers even though correctly name marked how could this possibly happen?

I have had nothing but excellent service from all staff at Avonmere. From the management, reception, carers, cleaners. All are friendly and professional.

The carers are so good with mum, I am a carer myself and know how hard the job is but I cannot fault the care they give my mum and how they always make me welcome. Nothing is ever too much trouble, great people. Thank you all.

My stay of 13 days was pleasant. Everyone was kind, welcoming and considerate. Meals were well planned and enjoyable. It was disappointing however not to be registered with a surgery whilst there. I had need of medical attention which was not forthcoming. This should be addressed for short-term residents.

This is lovely to hear and know it is a worry taken from us. We are pleased we made an excellent choice and ultimately Mum is loved, well cared for, comfortable and very happy doing far more than she has been able to do in years.

My mother was quite worried and apprehensive before entering Avonmere but all staff welcomed her and explained how she would be looked after and supported, making her feel reassured.

She enjoyed her stay and the interaction with staff and residents. She feels stronger and happier. All 3 daughters are happy with Avonmere.

Without consultation or a family meeting, we received a phone call to advise that my cousin was very agitated and getting aggressive. She is 96 years of age and weighs 6 stone - very tiny. Paramedics were called and she was taken to hospital. She was calm the following day and the consultant phoned Avonmere Care Home who refused to have her back. We didn't get 24 hours written notice and now she is homeless.

Mum has made to feel very welcome and is well looked after. (This is a tremendous relief after previous events).

I am made to feel very welcome too. Very friendly and helpful staff and a lovely environment. Thank you

Coffee and cakes are lovely too as is all this too.

My dad has been very well cared for here and seems very happy and very settled. The staff are lovely.

But it was not long before we realised we had chosen well. I must say I was a little shocked at the turnover of staff but this does seem to be settling down. Overall, I am delighted with the staff who always presentable and helpful. I would like to thank them all for their help and assistance.

Thank you from the bottom of my heart.