Buchanan Court

My mother celebrated her 100th birthday this weekend at this care home. She has been a resident there for three and a half years so this birthday was very special. All the staff at the care home made sure it was a real celebration! From the start, they decorated the foyer with lovely balloons and Mum was dressed in the outfit I had got her - plus a tiara and sparkly sash. We were entertained by a lovely singer who was the daughter of one of the relatives of a resident there too. Our family made up a party of eight adults and two very young children and were seated around Mum, with other residents close by. There was much music, laughter, food, drinks and cake for everyone. Mum did manage to wave and clap to the music and loved her party food - also holding her great-grandchildren - no mean feat when they aren't exactly small! I cannot thank the staff enough - well done all of you for making the day special - and Mum got her special card from the King and Queen too.

After a week in hospital, following a fall, my mother was transferred to Buchanan Court to recover. The care was excellent and the team were kind, considerate and looked after her so well. Even though the staff were sometimes under pressure, the care remained good and treated my mother with consideration and respect. The physio/rehab was very supportive and helped her recover well. They also were very helpful when visiting her, happy to help out and answer any questions. My mother is now back home, with the support she needs and having greatly improved during her stay.

I was nervous, at first, when my father moved into Buchanan Court but the manager and her team immediately made me confident that we had made the right choice. The facilities are superb and the staff are amazing, the manager is a first-class home manager and I must also praise a member of staff on the nursing team who looked after my father, she was brilliant!

I would recommend Buchanan Court to anyone looking for a loving, caring home.

The food today is nice, the chicken soup was tasty, today the cod fish was good.

My mother-in-law was very well looked after. She was a very strong character and the staff dealt with her very well. I was able to speak to staff whenever needed. She passed away with dignity.

My mum spent a period of respite care at Buchanan Court. All the staff welcomed her and did all they could to support her and make her stay pleasant. Her room was clean, spacious and well-equipped. Communication with the team was responsive and informative. The care was excellent.

They seamlessly organised her discharge from the hospital, medication and new GP whilst keeping family members informed.

My husband seems to have settled in well and appears to be happy. The carers work hard and are very helpful and his room is kept very clean and tidy. I would like to see him more involved in activities. Music and singing, which he loves, is very important for Alzheimer's sufferers. It is quite difficult when there are only a couple of girls, involved with activities, across all the floors.

Elton Suite is well run, and one member of staff is really efficient, good-humoured and is always happy to communicate with me regarding his progress and general demeanour. I am happy and relaxed about his care.

My mother has been a resident of Elton Unit since 2019 where her care has been of an extremely high standard. The carers and team leaders are friendly, hardworking and always willing to solve any query that I may have. The recent allocation of key workers for each resident is also an added bonus. My mother's room is clean, warm and welcoming, just as Buchanan Court is in general. Residents have the opportunity to take part in various activities, however, there is a need for more at weekends. The quality of the meals does not reflect the high cost of residing at Buchanan Court, however, a new chef is in the process of being employed. Over the past few years, there have been changes in management which has affected the running of the home and brought about a lack of communication. There has been improvement by the present management, however, it would be wise to attend the relative's video meetings held by the care home manager to give and hear the views of other relatives and to be kept informed of future plans and changes as these are not always communicated to those that do not attend.

The care that my mother currently receives is excellent. The staff are attentive and go beyond the call of duty in ensuring that residents are treated well and are safe and comfortable. With the high turnover of management staff, I feel that relatives are not always being kept in touch with what's happening in the home and we have to keep chasing and asking obvious questions. The fees are very expensive and for that amount would expect an overall excellent service, but getting there.

My mother has been at Buchanan Court for a year and loves it. It is located in a place where she can watch the world go by through her window. It also has a lovely living area with lots of light. The staff are friendly and the food is great. Sometimes the food is too rich for the residents' age and condition. The resident nurse is always available to talk. They really take time to talk to you. I'm happy Mom found this place.

Although the staff have changed a lot recently they now seem to be very settled and the new management are doing a good job. I would highly recommend Buchanan Court, as it is a lovely home.

I come and visit. I always find things nice, friendly and clean with no smell. I would love to be able to come when I am old.

Thanks and God Bless.

Unfortunately, I had a stroke/heart problem, just before Christmas 2021. I was taken to hospital and stayed there for one month. I was admitted to Buchanan Court and stayed for three months. I was very well looked after by all the staff. The assistant manager was very helpful to me.

My mother was in Respite care for nearly a year and a half, and she stayed there nearly all through the covid restrictions. I can't thank the staff and residents enough for making my mum feel welcome and cared for. The rooms are very homely and the activities that the staff provide for the residents are really thought through and they gave the residents a sense of community and positivity. My mum was very well looked after and I was able to keep in contact with the carers throughout the restrictions which put my mind at rest. I can highly recommend Buchanan Court Care Home.

I would not recommend for respite care.

Would I recommend Buchanan Court? Wholeheartedly...