Wandsworth Common Care Home - Avery Collection

My aunt and I spoke to the new senior commissioning. Manager today who I found extremely helpful and understanding and ingoing to sort out a problem with my aunt's hearing aids (she doesn't have any). I would give him 10 out of 10.

I always found during my husband's residency here that the staff have always been welcoming and helpful to me and my husband likes his time here and they are very helpful too. All in all it's an excellent place and I look forward to when I am more incapacitated to live here myself.

My mother settled in very quickly largely due to the wonderful staff. They are welcoming and relaxed which made it an easy transition. The home is very comfortable with fantastic amenities, including a cinema, cafe and sitting rooms off the main area that residents can use with their visitors if they want privacy. The rooms/flats are spacious and light, the food is excellent and the activities are "spot on". Art classes, history of art lectures, poetry readings and an eclectic array of musicians who come to play in the afternoons. The staff go above and beyond to ensure the residents feel included and that there is always something interesting to take part in should they choose. It's Christmas and the home looks beautifully festive. We could not be more grateful to have found somewhere where our mother is truly happy.

My mother came to Wandsworth Common Care Home for just under two weeks, while I travelled for work. She has no greater care needs than any other 92-year-old with a slow memory and a bag of pills! The care home is more like a hotel with beautifully appointed rooms and common areas, a cinema and a hairdresser. The staff were amazing, kind, thoughtful and always on hand. The food was good, even for a picky eater, and the family were welcome to have meals with her too when they came to visit. Mum is from Yorkshire, so the compliments don't flow easily, but even she said she enjoyed it and would come back! My threats to put her in a care home, every time she dead heads my prize flowers will hold little sway now! Thank you to everyone for looking after her and giving me peace of mind.

My father stayed for a two week respite in the dementia ward at Wandsworth Common Care Home. Arrangements and communication with management in organising the stay was seamless. Every time I visited my father seemed well cared for in a peaceful relaxed atmosphere on the 4th floor. All the carers are lovely, interacting with kindness with the residents and they all knew of my father’s specific needs. It was a relief to know he was well cared for.

My mother has been a resident at this care home for just over two years now and I have to say we could not be happier. The care is second to none, the activities are just up her street and we always love the food every time we come to join her for a meal. The fact they have a driver to take her to appointments really helps us out as a family, she could not be happier. Thank you all for everything you do.

What impresses me so much about this care home is that they actually care. This seems to be driven from the top by the leader of the team. Despite the fact that the home is immaculate, luxurious, attractive, well equipped and furnished - all that is not as important in my opinion as the attitude and values of all the team members I have met. They truly value the individual in their care. They want them to be as independent and happy as they possibly can be and they are passionate about making the care home experience the best they can for sometimes very vulnerable residents. I especially valued their kindness and sensitivity in helping me, at very short notice, move my very elderly aunt into the home and they were so kind to her and to us. I’m so impressed and very grateful. Thank you to the manager and team.

So pleased we moved my aunt to Wandsworth Common Care Home-Avery Collection with wonderful staff and facilities so has settled in nicely and has a new lease on life.

What a wonderful facility. The team are very supportive, the location is excellent and most importantly, my friend is settled and happy.

Secondly, the home promises lots of extras all included in the price e.g. outings, a cinema, good food, but that's not the reality. The majority of residents say they are unhappy with the quality of the food, there is now only a part-time driver, so no one has been out for months. The movie subscription got suspended. They take a direct debit every month but, despite asking persistently, residents are not given itemised bills. There is no refund to the residents for not delivering on all the things they promise; everything the owners fail to deliver on simply helps their profit margin grow.

I thoroughly appreciated my stay at Avery's Very friendly staff., excellent atmosphere and well looked after throughout. With the exception of a few carers (mostly Temporary), all were most helpful and nothing was too much trouble

My grandfather moved in recently and is being very well looked after - wonderful services would certainly recommend it. The staff are friendly and the day-to-day operation looks well structured and is clearly well suited to all backgrounds and requirements.

Your staff in all departments made a difficult few weeks easier not only for dad but for us all. We are hugely grateful.

My auntie has been at Wandsworth for over a year and we couldn’t be happier with the dementia staff, the overall running of the care and the facility at the care home. From the house keepers, to the reception, to the chief, all staff members have been fantastic. Without the home my auntie may not have been with us now and we can’t thank them enough. I highly recommend them.

The quality of the home is excellent, beautifully decorated and appointed. It is always spotless and the housekeeping and maintenance team work very hard to maintain it. I feel very safe in the knowledge that my mother is being well looked after.

A huge thank you. I don’t know what we would have done without you. The health of a close elderly friend I had been looking after suddenly deteriorated and we urgently needed to find full-time residential care. After a few care homes failed to even get back to me, we were lucky enough to find the Client Liaison Manager at Wandsworth. She was just fantastic, very sympathetic, understood the urgency of our situation, and along with the Residential Care Manager went above and beyond to make everything happen and ensure a very swift and smooth transition to the home for my friend. The staff were wonderful – kind, caring and sensitive – which made my friend feel safe and brought her peace of mind at such a challenging time. Although no longer with us, I know she would want me to pass on her many, many thanks to all at Wandsworth Common Care Home who made her last few months so much nicer, surrounded by familiar and caring faces. Thank you for the kind support of the team in looking after me too!

The home is a lovely place with a great little garden and lots to do. My aunt is very happy with her bedroom and lounge and is gradually bringing her own things to make it more like home. She has taken a while to settle in but the staff have been very good with her, jollying her along when she has felt low. On the one occasion when she had a fall in the middle of the night, they were very quick to take action and make sure she was seen by a doctor.

My mother came to Signature at Wandsworth for respite care following a stay in the hospital after a fall. She was very weak, unmotivated and not eating well. The superb staff at Signature renewed her zest for life, strengthened her up and got her to eat a healthy amount again. It wasn't an easy task, but they managed it with great dedication and good humour.

It wasn't easy coming up with the funds. However, once my family worked out the cost of 24-hour care and compared it to all the facilities at Signature at Wandsworth Common, it convinced us we had made the right decision.

As always, excellent atmosphere and great attention shown to all.