Lauder Lodge

This evaluation is based on 1-2 hour daily visits and discussions with staff that are relevant to my husbands care and well being. All grades of staff are friendly, helpful and attentive. Because of my husbands frailty and advanced dementia it is difficult to give a true evaluation to all options. Any problems that have arisen have been dealt with to my satisfaction.

I am impressed with the relatively low level of staff turn over over the past three years in an industry where staff retention is challenging. This consistency is to the benefit of residents who build up a relationship.

Please remember that my review covers my first five weeks at Launder Lodge and also my first five weeks in a care home. My experience is entirely positive. All staff whether carers, nursing, admin or cleaning etc, work wonderfully together with the aim of making life as good as possible for the residents and patients. They actively seek out opportunities to help and work as a well-drilled yet informed team. I have felt welcome and an integral part of Lauder Lodge since first arriving here. Thanks to all of you who have supported me in the early days.

My dad has been a resident at Lauder Lodge for a couple of months now and has settled in incredibly well, largely due to the consistently kind, thoughtful and very person-centred care provided by all the staff. He is loving trying out a range of activities and thoroughly enjoying the catering. The staff manage to be incredibly professional whilst also creating a welcoming, friendly and home-like atmosphere. We couldn't be happier with our experience so far!

I've been visiting Lauder Lodge with my therapy dog, Bonnie for the past year or so. We have visited other care homes before but this is by far the best.

When I visit I am able to observe staff interacting with residents and they are always so kind, supportive and professional, whether they are admin, nursing, care, activity organisers or domestic staff.

Physically the Home is bright, well maintained and very comfortable with a range of activities provided for everyone, geared to their capabilities.

There's always a warm welcome from staff and residents when Bonnie and I visit. If I need to go into a home when the time comes I'd be very happy for it to be Lauder Lodge.

The staff are very caring and look after Mum well.

- very creative activities timetable!

My husband became a resident in Lauder Lodge in Feb 2025 and although it's early days, so far so good. The food is lovely - varied and tasty and the staff are kind, caring and compassionate. I am kept well informed about my husbands care. There's a good and varied activities prog. The cafe is fab. I looked at many care homes and L.L is streets ahead. I have already recommended L.L to a friend and she is hoping her father will become a resident soon.

Reluctantly we moved my mother into Lauder Lodge care home in January 2025. We had identified Lauder Lodge very quickly as our preferred option and have no regrets. My mother has Alzheimer's and her care has so far been second to none. She smiles, loves the staff and is very much engaged in her new home. Mum does different activities every day and is encouraged to participate. The staff feel like family and they genuinely care about my mum. When there have been minor issues the staff have immediately dealt with these. Knowing my mum is being cared for so well is a great comfort.

The only comment that my Aunt has is that the menu could be more varied. Recently the dinner menu was either curry or spicy bean burger but no plain option, for anyone who isn't good with spicy food.

I have been extremely happy with the staff and conditions and how my mother is being looked after.

I came to Lauder Lodge in the middle of January this year 2025. During the two months, I have found all the staff, including the carers and domestics staff always ready to help and so willing. The standards here are very high. The laundry is washed promptly and well ironed. The rooms are well maintained and the menu offer a great variety. There is a real atmosphere of friendliness and loveliness. Those who visit me are also struck by the friendliness of the carers they meet at Lauder Lodge.

Her mobility has deteriorated since moving there, she spends a lot of time sitting in a chair despite the staff encouraging her to move. Hopefully, when the weather gets better, she will be able to enjoy the garden and terrace and feel more at home. I feel that the food in the home, while delicious, could be more balanced with more salads, fruit and greens. She has put on weight, and her diabetes, which was in remission and was managed through diet for 20 years, has now become an issue, and she requires medication. I'm sure the kitchen would accommodate any requests from her, but she doesn't ask. A lower sugar menu and healthier snacks would be good to see

Another issue is the food, it's often quite high fat and I'd like to see more healthy options e.g. fruit, veg, salad. My mum's type 2 diabetes has returned since she's been in the home as she's eating far more sugar.

Thank you for the sense of welcome extended each day in Lauder Lodge.

I recently visited Lauder Lodge with my friend to see her lovely Dad. As soon as I stepped into the building, I could feel the warmth and love. We were immediately greeted, my friend by name, at reception. Every member of staff we saw on the way met us with a smile and friendly greeting - many stopping to ask my friend how she was. The building was cosy and clean and the ethos was enabling and positive. I was very impressed by the cafe, a lovely place to spend time with family. Lauder Lodge, and their wonderful, hard-working staff, are a credit to the company. I have told my family to book my room now!

Lauder Lodge is a lovely, well-maintained building. Dad's room has all he needs. Most importantly, he feels safe in their care and we all appreciate that immensely.

Visiting my friend, staff are very friendly and helpful. Keen to assist where they can.

I had a lovely warm welcome on my visit to Lauder Lodge. Staff are very friendly and attentive. My aunt really enjoys living in Lauder Lodge and it's so reassuring to see her settled and happy. I'm looking forward to visiting again after the new year.

Lauder Lodge has well-kept outside gardens which are accessible to all residents and visitors. My mother is being well looked after.