
A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



A wonderfull respite stay for my mom with great facilities and friendly staff.I A(Respite Resident/Service User)



Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.
Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as...
Care Provided by Mercia Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mercia Grange for full pricing details and T&Cs.
Contact Mercia Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Michael McNelis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Mercia Grange Reviews (123)
Mercia Grange has a Review Score of 9.8 (9.808) out of 10, based on 19 reviews in the last 2 years.
Over all time Mercia Grange has 123 reviews.
We are definitely thinking of Mercia Grange for Mum when the time comes. Thank you again xx
We were deeply saddened to hear of your father's passing and would like to extend our deepest condolences, It means a great deal to know that you felt Mercia Grange would have been the perfect place for your dad. Thinking of you and your family during this time.
2 months on, it's an absolute pleasure to visit Dad at Mercia Grange. Having made a miraculous recovery, he's content, very well fed, loved and cared for and in his words "you're number one in here". He's finally getting the TLC he's been in need of for a very long time, every single day. Needless to say, he's decided to make this his permanent home.
Thank you so much for your kind words. We are honestly touched by your review. Its been a privilege to support you and your family through such a stressful transition. Seeing your Dad thrive, enjoy his meals, and declare himself 'number one' is exactly why we do what we do. We are so happy he’s decided to make Mercia Grange his permanent home! Many thanks The Mercia Grange Team Care UK.
Minor logistical issues re clothing and shower did not spoil for mom what felt like a holiday.
Thank you for taking the time to leave us feedback. It is much appreciated. We are really pleased that Mum had a wonderful holiday with us. At Mercia Grange Care Home - Care UK, we hold ourselves to a high standard and therefore are grateful for all feedback so we can continually look to improve and ensure the delivery of high-quality care. Many thanks, The Mercia Grange Team Care UK
My mother was a resident at Mercia Grange from June of 2018 until she passed away December 2025. She lived on all three floors during that time as she grew more frail. Carers from all floors developed a realtionship with her and grew to inderstand her needs even when she was not able to express them well. Staff from the kitchen, cleaning, laundry , adminitration also took time to get to know her. She was gently encouraged to partcipate in a variety of actvivities. As I lived out of the country it was important for me to have good communication with staff and generally this was the case, especially the last years on Sixsmith. Mum passed away recently and I was able to be there. I would like to commend the staff who took care of her in those last days and were exceptionally kind to me. I was touched by the number of staff members from all departments who stopped by to visit her as they knew she was failing. Many had known her a long time and it was clear that they cared for her.
Thank you so much for your lovely words. It was an absolute privilege to care for your mother over the years. We're so pleased to hear that our team's commitment and compassion made a lasting impression. Creating a welcoming, engaging, and supportive environment is what we strive for every day, and...
Dad's first contact with Mercia Grange followed a two week plus stay in hospital. He was mentally and physically vulnerable when he arrived. Having been given time to adjust and settle at his own pace, the kindness from staff and the care he received soon resulted in amazing improvements. Dad is thoroughly enjoying the company; the wonderful food and the general atmosphere/ambience of the home. Activities are available when he wishes to participate. Dad is appreciating a chat and a laugh again, and tells us regularly how contented he is. What more can family ask for? It's lovely to witness.
It means a great deal to hear how you feel about the atmosphere in the home and the dedication of our teams, who are passionate about providing expert,...
Walking into the care home, I was immediately struck by the cleanliness, not only inside the home but also on approaching the entrance way.
You are always greeted with a warm smile and the professionalism of all the staff is self-evident.
Thank you so much for your wonderful feedback! We are so pleased to hear your positive comments. Our team, especially the dedicated Housekeeping team, are very passionate about the cleanliness & love seeing comments like yours. Your kind words are much appreciated and will be shared with the team. We look forward to welcoming you back soon!
I was very impressed with the overall care that my husband received. There was a glitch on the first 2 days of arrival when he was not given the wifi code and his clothes were not unpacked and labelled. The management responded immediately with an overall plan for new residents. All staff were caring and charming and did their utmost to keep my husband cheerful - an onerous task. I ate in the restaurant and was impressed by the quality of the food.
Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your overall experience with us has been a positive one. Many thanks from all the team at Mercia Grange.
I cannot express enough how kind and supportive the staff were on this day and have been since my husband moved into residence in December 2024,
Thank you very much for taking the time to let us know about your experience of Mercia Grange. It is good to hear your positive feedback about the staff. We are pleased that we were able to support your birthday celebrations! We set a high standard for ourselves, so we are very pleased to hear that your experience was such a positive one. Many thanks The Mercia Grange Team Care UK
Felt dad was in a safe place .
Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all the team at Mercia Grange.
I would like to say a huge 'thank you' to one staff member in particular, who made mum's stay possible at very short notice. Her help and kindness went above and beyond our expectations and I sincerely appreciate the time she has taken to ensure that as a family we felt supported during a difficult period.
Thank you very much for the wonderful review you have left for us and for rating us so highly! We are delighted that you were happy with the home and all that we provide to care for your mum. It is fantastic that your mum settled in so well in a short space of time, made friends and had plenty to...
The quality of care and the kindness of the entire team at Mercia Grange is absolutely amazing, it feels homely and welcoming and safe. We have had the privilege of experiencing a year's residency at Mercia so far and I cannot thank the entire team enough for the incredible hospitality and support they provide for our loved ones. Thank you so much for sharing your home with us and letting it feel like our home too, each time we visit. You really are lifesavers.
Thank you for your lovely comments and feedback. It's wonderful to hear that you feel reassured about the care and support we provide. Thank you for being a big supporter of Mercia Grange and your recommendations are much appreciated! Many thanks, The Mercia Grange team Care UK
We then had a coffee and delicious cake in the coffee lounge.
After lunch there was a special treat with the Bluebird Belle singers at a 100th Birthday party which Mom joined in and I left her happy and singing along to the 1940's songs.
There is always something to join in with at Mercia Grange it's like an inclusive family and encourages everyone to get involved.
I left with a smile and warm feeling that Mum was happy and cared for.
Thank you for your lovely review about the care and support we provide for your mum at Mercia Grange. We were pleased to receive such positive feedback. Its wonderful to see how Mum enjoys all the wonderful activities we provide here! Mum, resident's & family members thoroughly enjoyed the 100th...
My Mum spent the last three years of her life at Mercia and it became her home. We couldn't have wished for better care for her, all the staff on Jerrard Suite were so kind, caring and good humoured no matter what, and gave Mum the dignity and security she needed. There were many amusing and happy times when we visited her and special occasions such as Mother's Day and Christmas where the staff went out of their way to ensure we had a memorable and happy time. They ensured she was involved in the many interesting activities taking place each day and Mum particularly loved her trips to the garden centre. We will miss Mercia and the staff, who became like a family to us and to Mum.
Thank you very much for taking the time to leave us such positive feedback about your experience of Mercia Grange. We are very pleased to hear your praise for the team and all that we provided to support you and your mum during her stay. We will share your wonderful comments with the team. As part...
My 99-year-old father moved into Mercia Grange 3 months ago and we've been very pleased. The care is very professional and personal, and we know that he is safe and being well looked after. The home is light and airy, very clean and tidy and feels more like a hotel than a care home - a feeling helped by the lovely meals and the amazing coffee and cakes provided in the coffee lounge. There are lots of activities available with plenty of variety and Dad chooses to go to something almost every morning and afternoon. He is very happy and content, and everyone who sees him, or sees a photo of him, says how well he looks. We really feel that we couldn't have chosen a better place for Dad to be looked after, and what makes it even more special is the team of staff. Everyone, without exception, is so happy, helpful and attentive to Dad and his needs, and their smiling faces brighten his day, and ours, whenever we visit. Thank you to everyone.
Thank you very much for taking the time to leave us feedback about your experience of Mercia Grange. We are delighted that you and your family are feeling assured by the care and support we are providing for your Dad and that he has settled so well with us in a short space of time. We will pass on...
We needed as a family to try and get my parents in the same room. As one has dementia, it causes heartache and difficulties. The home bent over backwards to make the arrangement for this to happen.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are always happy to help! Thank you, The Mercia Grange team Care UK.
After a very long time in hospital, I arrived at Mercia Grange and immediately felt very well cared for. I cannot fault the staff (that includes all staff). Nothing was too much trouble. The food was brilliant and the surroundings are beautiful, I couldn't ask for a better place to recuperate.
Thank you very much for your wonderful feedback about your experience of Mercia Grange. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We miss you and hope to & your family pop in for coffee & cake in our Saddlers Cafe & Bar soon! Many thanks, The Mercia Grange team Care UK.
My mum came to Mercia Grange after a horrendous prolonged period in hospital. From the minute I spoke to a particular staff member I knew we were at the right place.
As soon as my mum moved in we noticed a huge difference in her, I am convinced Mercia Grange and the incredible staff there are the reason she went from being bedridden to walking in just a month.
The care was outstanding and we as a family felt truly safe in the knowledge she was being incredibly well looked after.
The whole team welcomed us all with open arms and we would never be able to thank them enough.
It really is an amazing place.
Thank you very much for taking the time to leave us such positive feedback about your experience of Mercia Grange. We are very pleased to hear your praise for the team and all that we provided to support you and your mum during her stay. We will share your wonderful comments with the team. As part...
We met some truly lovely staff and nothing was too much trouble. Always a smile too, makes such a difference. We will be forever grateful for that.
The room that she had was lovely and the building is light, airy and welcoming. The activities are numerous for those able to partake and all of the staff are so friendly and welcoming. The food was delicious and well-presented. There is a lovely area where residents and visitors can enjoy company and drinks, a really nice idea.
I would definitely recommend this lovely establishment. Our thanks to all.
The family of the resident.
Thank you very much for taking the time to leave us such lovely feedback following your Mum's stay with us. We were delighted that you had a good experience from the first meeting and admission welcome, through to the care and support that your Mum received during her stay. We will share your...
There is a great team spirit at Mercia Grange, the staff are highly committed and professional, and they very genuinely do everything that they can to help. The activity programme is impressive, in particular the inter-generational opportunities such as bringing in a Parent and Toddler Group, school children to sing and the sports with a very popular chap who is superb at getting everyone to join in.
Thank you very much for taking the time to leave us such lovely feedback. We were delighted that you had a good experience from the first meeting and admission welcome, through to the activities, care and support. At Mercia Grange, we set a high standard for ourselves, so we are very pleased to...
The most valuable part of this home is that all the staff know Nan by her name and know what she likes. She is not just a number in this home, she truly has become a part of the community.
Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mercia Grange.
Accreditations
There are no accreditations posted yet for Mercia Grange.
Meet the Team (1)

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.
Mercia Grange is a stunning care home with a great team.
I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.
As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.
My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.
Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.
Frequently Asked Questions about Mercia Grange
What types of Care is Mercia Grange registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mercia Grange have?
There are 67 Single Rooms.
What are the Facilities & Services at Mercia Grange?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mercia Grange to the centre of Sutton Coldfield?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mercia Grange to verify any information. View our terms and conditions. Mercia Grange has an Enhanced Service -more info.