Oakdale Care Home

The staff are very caring and helpful, and I would recommend the care home to friends.

Arrived for my usual visit on our ruby wedding to find we were taken to a private lounge which was beautifully decorated with anniversary banners and balloons. They were also crayons, posters to colour and bubbles for our young grandchildren to keep them amused. The staff then came in with an incredible cake, made by the home chef, which was delicious. Photos were taken and given to us along with a card. A big thank you to those at Oakdale for making this a special celebration.

My father returned from hospital very depressed and felt uncared for and he also felt he had not been treated with kindness and respect. However, since being the care home this has all changed and we have our dad back! Nothing is too much trouble for the staff and that extends to family members too. There is entertainment and he is able to socialise which has made such a difference following his previous isolation in hospital. The food is amazing with a huge choice, the rooms are light and airy and the home is clean and brightly decorated. I highly recommend Oakdale. A big thank you to everyone involved.

My mum went in for 4 weeks respite. It was nothing like we thought it would be. I collected her early and she was very happy to come home. From what she has told me, she spent most of the time in her room and there were other issues which weren't resolved even though I did try. It wasn't the right place for her.

All staff are pleasant and helpful at all times to my Dad and visiting family. Nothing is too much trouble and the staff appreciate that this situation is new to our family and are happy to answer the questions asked. At 98 and 1/2, my dad is very limited but the staff keep him clear, well-fed and water is available. The bid sides are wonderful keeping dad safe and clean looking with the white sheets, I asked Dad how he feels he said "safe" Thank you Oakdale Care Home.

My husband was in this care home for approximately one year. He is very deaf and has severe muscular degeneration is unable to walk or stand and is doubly incontinent. When visiting him I frequently found he did not have his hearing aids in, he was always in bed, had very dirty (and untrimmed) fingernails. I have often called for nurses when he needed changing and waited more than 10 minutes for a response. He spent most of the day alone, his water out of reach. I could write reams of complaints which were not addressed.

Urgent respite care was needed for my father-in-law and our first point of contact with one team member - the family can only describe his help and support from the outset as exceptional. Within 24-hours a place was arranged for my father-in-law at Oakdale where he spent 2 weeks being cared for by the superb staff. He had a beautiful suite with all amenities, great food and 24-hour care. For the family it has meant peace of mind in the knowledge he was receiving the best of care at a vulnerable stage in his recovery. Thank you to everyone at Oakdale and the Encore team.

I am very happy here. Everything is brilliant. You can't complain about anything. The staff are very good and caring.

A very well appointed care home, with great facilities, delicious food and kind, compassionate and friendly care.

My brother and I are delighted with the support and care he is receiving. I asked what he would like to say about Oakdale and he said: 'It's great! Lovely food, staff are brilliant, very helpful. Very comfy bed and the home is well laid out with a nice garden'.

It's very reassuring to know that Dad is being well looked after and we've appreciated all the efforts of the team to keep us updated on Dad's health and wellbeing at a time when we've not been able to go and see him.

My experience of the home very good. Staff very helpful and very clean.

Keep up the good work - you are an excellent team, each and everyone of you.

We look forward to visiting my father-in-law and are hoping that he decides to stay, after his period of respite.

Lovely clean home. Lovely staff, very patient and caring. Amazing food. I feel at home visiting. Staff are my friends. So glad dad chose this home for himself he is looking so well cared for.

So far our experience of the Oakdale Care Home has been excellent, the quality of care and standards of the facility provides us with the confidence that my father's time at the home will be a happy and healthy one. Long may this standard of care continue.

My mother-in-law stayed for 3 weeks over the Christmas period. She lives in her own home and has home visits x4 paid for by her local authority. We wanted her to come and stay with us but this was not possible. Your home was recommended by a friend and from first setting foot in the door when we came to view, we knew this would be perfect for Mum. Staff are welcoming, friendly and warm. Rooms were modern and spacious. Food was fantastic. We are now planning on moving mum down here permanently. 7-star service. Thank you.

I am here for 2 weeks respite after an infection. I have been looked after very well. Staff helpful and friendly.

Since arriving, my father has settled in very quickly. All the staff are polite, friendly and he receives excellent care. He really loves his meals which are of a really high standard. The home is beautiful and I always receive a warm welcome from the staff. They are happy to answer any questions I have. Knowing he's well cared for 24/7 is really comforting and more importantly knowing he's happy. It's lovely visiting him and spending time having a cuppa in the bistro area, lounge or his room. I'd highly recommend the Oakdale home.