Oakdale Care Home

Oakdale Care Home is a modern, purpose-built care home with a lovely garden. The staff are all kind and caring, clearly with a strong management team. I feel it has been the perfect place for my mother's respite care.

Very good.

Food is very good. Entertainment is great and I enjoy all the different things we do. Nice to interact with other residents. Staff are very helpful and friendly.

The home is clean and has a cosy/friendly feel. Staff are all very helpful and approachable when you need to discuss things with them. If anything changes, regarding Mum's care, they always phone to inform myself and my sister. There are several quiet spaces to meet with Mum, including garden, balcony and quiet lounge areas. Highly recommend.

Visited Oakdale for their family fun day. The home was lovely and welcoming. The staff were brilliant and ensured everyone was having a great time. The staff interacted well with all the guests and were great with the children doing hair braiding and face painting. Very impressed with Oakdale care home and their staff.

Oakdale is an extremely nice care home, it is modern, cosy, spacious and clean. There are three floors, all of which have their own lounges, cosy nooks and restaurants. It has good garden/outside space. The management and staff are brilliant. They are all so supportive, not only to residents but to their families as well, which is as important and really appreciated. The activities team work hard and provides a good and varied programme. Very reassuring that Mum is being cared for by such a nice, professional team and that he is safe. We highly recommend Oakdale!

Throughout my friend's stay with you of 11 months, she was treated with dignity and respect. All staff have been good; however, the member of staff on duty throughout the last week of care was exceptional. He went above and beyond; his kindness will be remembered always.

The staff are amazing, so friendly and kind. They always make a fuss of our dad and make us very welcome. The home is modern yet cosy and kept clean.

I am pleased my friend is here.

My mum is very happy at this home, and the staff are incredible and go above and beyond each day. My mum has mental health problems, and they deal with Mum in a very dignified way and understand mental health excellently. The care home has very clean and nicely decorated rooms, and the chef cooks food specifically for Mum.

Great home - staff are brilliant and caring. Activity groups keep the residents busy and active. Super new manager and deputy manager. Reception staff really helpful. The food is great and always looks appetising.

A beautiful, modern, well-equipped home. Bright, spacious bedroom. Good sized lounges on each floor and smaller, more private lounge areas too. Most of the carers/nurses, etc are lovely, willing and cheerful. Good activities program. I think the home would benefit from recurring volunteers who can sit with residents who may be lonely. Very happy with 24-hour visiting.

Soiled sheets are changed efficiently and expertly.

This home should be avoided at all costs. The heartache my family have experienced is immeasurable and is a result of atrocious management and neglect. I don’t think they know what personal care is and they can’t appropriately deal with dementia patients, the staff are not properly trained and are lazy. We are also one of 12 families whose loved ones have had jewellery go missing. Both of my grandparents resided at Oakdale, my grandma died there in August 2022, and thankfully, we were able to move my grandfather before his passing last week, to a wonderful home so he could die with dignity. I am overjoyed his final days were not spent here. The ever-changing management at this home should be appalled, they need an extreme shake-up, as my belief is that this home should be shut down immediately.

After two years we couldn't face seeing the neglect my dad experienced continue, despite numerous calls, emails and meetings with management who acknowledged failings and promised the earth, but nothing changed. The management only work 9-5 Monday to Friday, despite there being 5 managers. We have raised our grievances with safeguarding, as have others, as we don't want any others to go through the upset we have. Mums jewellery disappeared from her person - which was reported to the police by a new member of staff and another 11 families experienced this upsetting event too. A crime number has now been issued. We have no wedding ring or her mum's wedding ring to pass down through the family and remember her by. Its been a very upsetting time for us all.

I can't thank the staff at Oakdale enough for how they looked after Mum. They went above and beyond with her care. Nothing was too much trouble, and Mum was very confused, so lots of extra work. I am really grateful.

Can't fault anything.

I would also like to thank the group for the rapid response team. The team could not have been more efficient or kind. It was wonderful to find someone who understood exactly what I was going through, and the speed and response were more than I expected or even encountered anywhere else.

It was a slightly chaotic start to mum's moving in, however since the manager joined things are very much improved, and we are happy that mum is there. All the staff seem kind and caring and engage the residents. Mum particularly enjoys the animal visits organised.

On every visit, I have found the staff extremely helpful and friendly. I have always been impressed by the level of care they have always shown to my cousin. The home is always clean and tidy. They seem to be always striving to make the residents as comfortable as possible.