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Oakdale Care Home

Kingsmill Road, Poole, Dorset BH17 8RQ
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Oakdale Care Home, Poole
Oakdale Care Home, Poole
Oakdale Care Home, Poole

This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way....  

Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.

We can then give an accurate average weekly fee.

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lesley Brock(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with ensuite Wet Room (84)

Oakdale Care Home Reviews (96)

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9.9

Oakdale Care Home has a Review Score of 9.9 (9.868) out of 10, based on 35 reviews in the last 2 years. Over all time Oakdale Care Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from M H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

The home is clean and has a cosy/friendly feel. Staff are all very helpful and approachable when you need to discuss things with them. If anything changes, regarding Mum's care, they always phone to inform myself and my sister. There are several quiet spaces to meet with Mum, including garden, balcony and quiet lounge areas. Highly recommend.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your review. Feedback from family and friends is so important to us to ensure we continue to make improvements and provide the best care and service to residents. I'm pleased that you always feel involved with your mother's progress and care plan. Additionally, my door is always open should you ever have any questions. Thanks again.

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Review from leanne B (Next of Kin) published on 18 August 2023 Submitted via Website
Overall Experience

Visited Oakdale for their family fun day. The home was lovely and welcoming. The staff were brilliant and ensured everyone was having a great time. The staff interacted well with all the guests and were great with the children doing hair braiding and face painting. Very impressed with Oakdale care home and their staff.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your lovely review. We're so glad you enjoyed our Family Fun Day - it was a wonderful day for residents, families and staff alike. We really appreciate your feedback. Many thanks!

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Review from B W (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card
Overall Experience

Oakdale is an extremely nice care home, it is modern, cosy, spacious and clean. There are three floors, all of which have their own lounges, cosy nooks and restaurants. It has good garden/outside space. The management and staff are brilliant. They are all so supportive, not only to residents but to their families as well, which is as important and really appreciated. The activities team work hard and provides a good and varied programme. Very reassuring that Mum is being cared for by such a nice, professional team and that he is safe. We highly recommend Oakdale!

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for leaving us such a positive review. It's great to hear that the care and facilities meet your expectations - and particularly, that you and your family have also felt supported by the team. It means a lot to us when relatives feel reassured that their loved one is in the safest hands. Thank you again for your kind review.

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Review from Hayley M (Next of Kin) published on 25 May 2023 Submitted via Postal Card
Overall Experience

Throughout my friend's stay with you of 11 months, she was treated with dignity and respect. All staff have been good; however, the member of staff on duty throughout the last week of care was exceptional. He went above and beyond; his kindness will be remembered always.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Firstly, please accept our sincere condolences for your loss. We are heartened that you could feel reassured that your friend was in safe hands and comfortable throughout her stay. Our team will be so happy to read your comments and know that they made a real difference. Thank you for taking the time to leave this review.

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Review from Sarah C (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

The staff are amazing, so friendly and kind. They always make a fuss of our dad and make us very welcome. The home is modern yet cosy and kept clean.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your positive review of our home. We are very pleased to hear that you enjoy visiting your father and feel welcomed by the team. It is especially heartening to know that you have peace of mind, knowing that he is being well looked after. Thank you again for taking the time to leave us a review.

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Review from J D (Resident / Service User) published on 3 May 2023 Submitted via Postal Card
Overall Experience
The staff are amazing and so nice to residents.

I am pleased my friend is here.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

We are so pleased to hear that you enjoy visiting your friend at our home and that you feel happy in the knowledge that she is being well looked after by our team. Many thanks for taking the time to leave a review.

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Review from S J (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card
Overall Experience

My mum is very happy at this home, and the staff are incredible and go above and beyond each day. My mum has mental health problems, and they deal with Mum in a very dignified way and understand mental health excellently. The care home has very clean and nicely decorated rooms, and the chef cooks food specifically for Mum.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to write a review. It's lovely to hear that you feel confident and reassured that we are taking good care of your mother and that you enjoy spending time at the home with her when you come and visit. Thanks again - we really appreciate your feedback.

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Review from M M (Daughter-in-law of Resident) published on 27 April 2023 Submitted via Postal Card
Overall Experience

Great home - staff are brilliant and caring. Activity groups keep the residents busy and active. Super new manager and deputy manager. Reception staff really helpful. The food is great and always looks appetising.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to provide your valuable feedback. We are pleased to hear that you feel comfortable and reassured that your loved one is being well looked after by our team - and that your relative is enjoying the activities and social aspects. Many thanks for your review.

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Review from Clare J (Wife of Resident) published on 14 April 2023 Submitted via Postal Card
Overall Experience

A beautiful, modern, well-equipped home. Bright, spacious bedroom. Good sized lounges on each floor and smaller, more private lounge areas too. Most of the carers/nurses, etc are lovely, willing and cheerful. Good activities program. I think the home would benefit from recurring volunteers who can sit with residents who may be lonely. Very happy with 24-hour visiting.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to leave a review; your feedback is really valued. Our team will be so pleased to hear that you enjoy your visits to Oakdale and that you feel comfortable and reassured that your loved one is being well looked after. Many thanks.

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Review from B O (Resident / Service User) published on 21 March 2023 Submitted via Postal Card
Overall Experience
Caring, empathetic staff.
Duties are carried out with care no matter what is required.

Soiled sheets are changed efficiently and expertly.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you ever so much for taking the time to leave us a positive review. We are really pleased to hear that you are content with the services that we provide and that you feel comfortable and well looked after by the team. Many thanks for your valuable feedback.

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Review from M E (Granddaughter of Resident) published on 6 March 2023 Submitted via Website
Overall Experience

This home should be avoided at all costs. The heartache my family have experienced is immeasurable and is a result of atrocious management and neglect. I don’t think they know what personal care is and they can’t appropriately deal with dementia patients, the staff are not properly trained and are lazy. We are also one of 12 families whose loved ones have had jewellery go missing. Both of my grandparents resided at Oakdale, my grandma died there in August 2022, and thankfully, we were able to move my grandfather before his passing last week, to a wonderful home so he could die with dignity. I am overjoyed his final days were not spent here. The ever-changing management at this home should be appalled, they need an extreme shake-up, as my belief is that this home should be shut down immediately.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

I am saddened to read of the upset both you and your family have felt. Following my response to your relative’s review, I am sorry that the care your grandfather received did not meet your expectations. My team and I are focused on delivering the very best care for our residents. We take staff...  

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Review from A E (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

After two years we couldn't face seeing the neglect my dad experienced continue, despite numerous calls, emails and meetings with management who acknowledged failings and promised the earth, but nothing changed. The management only work 9-5 Monday to Friday, despite there being 5 managers. We have raised our grievances with safeguarding, as have others, as we don't want any others to go through the upset we have. Mums jewellery disappeared from her person - which was reported to the police by a new member of staff and another 11 families experienced this upsetting event too. A crime number has now been issued. We have no wedding ring or her mum's wedding ring to pass down through the family and remember her by. Its been a very upsetting time for us all.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

I am very sorry to read of your disappointment. As Oakdale’s new manager, I would like to apologise that the care your father received did not meet your expectations. My team and I are focused on delivering the very best care for our residents. My door is always open, and relatives and residents...  

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Review from Denise R (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card
Overall Experience

I can't thank the staff at Oakdale enough for how they looked after Mum. They went above and beyond with her care. Nothing was too much trouble, and Mum was very confused, so lots of extra work. I am really grateful.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to leave a review. Knowing that you felt comforted that your mother was being taken care of is really heart-warming to hear. Thank you for your kind words.

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Review from Paul R (Son of Resident) published on 27 January 2023 Submitted via Postal Card
Overall Experience
The staff are amazing.
They look after my mum, which for me is great, and she is extremely happy.

Can't fault anything.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your feedback. The team and I are really pleased to hear that your mother is happy and you feel reassured that she is being well looked after.

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Review from Tara D (Daughter of Resident) published on 17 January 2023 Submitted via Website
Overall Experience
My mother was a resident of Oakdale. The kindness, care, respect and dignity given to my mother during her stay there were superb. I could not have wished for anything better other than to have moved her in earlier. Their knowledge of handling someone with dementia and end-of-life could not have been faulted. They also extended their care to the family, which was very much appreciated.

I would also like to thank the group for the rapid response team. The team could not have been more efficient or kind. It was wonderful to find someone who understood exactly what I was going through, and the speed and response were more than I expected or even encountered anywhere else.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Firstly, please accept our deepest sympathies for your family's loss. We are very appreciative that you have taken the time to write a review. We really value feedback, and it is wonderful to hear about your positive experience at Oakdale. We are so happy that we could make your mother's stay a...  

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Review from David M (Son of Resident) published on 9 December 2022 Submitted via Postal Card
Overall Experience

It was a slightly chaotic start to mum's moving in, however since the manager joined things are very much improved, and we are happy that mum is there. All the staff seem kind and caring and engage the residents. Mum particularly enjoys the animal visits organised.

Reply from Heidi Williams, Peripatetic Home Manager at Oakdale Care Home

Thank you for your review, and for taking the time to talk to me last week about your mother's move into Oakdale. I welcomed the chance to explain how we have improved our communication over recent months, and that those learnings have formed part of the new manager's induction and briefing. It's...  

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Review from Judith F (Cousin of Resident) published on 8 December 2022 Submitted via Postal Card
Overall Experience

On every visit, I have found the staff extremely helpful and friendly. I have always been impressed by the level of care they have always shown to my cousin. The home is always clean and tidy. They seem to be always striving to make the residents as comfortable as possible.

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Review from David I (Husband of Resident) published on 17 November 2022 Submitted via Postal Card
Overall Experience

The staff are very caring and helpful, and I would recommend the care home to friends.

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Review from Sue T (Wife of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

Arrived for my usual visit on our ruby wedding to find we were taken to a private lounge which was beautifully decorated with anniversary banners and balloons. They were also crayons, posters to colour and bubbles for our young grandchildren to keep them amused. The staff then came in with an incredible cake, made by the home chef, which was delicious. Photos were taken and given to us along with a card. A big thank you to those at Oakdale for making this a special celebration.

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Review from Linda T (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card
Overall Experience

My father returned from hospital very depressed and felt uncared for and he also felt he had not been treated with kindness and respect. However, since being the care home this has all changed and we have our dad back! Nothing is too much trouble for the staff and that extends to family members too. There is entertainment and he is able to socialise which has made such a difference following his previous isolation in hospital. The food is amazing with a huge choice, the rooms are light and airy and the home is clean and brightly decorated. I highly recommend Oakdale. A big thank you to everyone involved.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 23 July 2026

Please contact the Home for additional details.

News (0) & Events (0)

News

There are no news items for Oakdale Care Home.

Upcoming Events

There are no upcoming events for Oakdale Care Home.

Awards / Recognitions (2)

  • 30 Jan 2026Recipient: Oakdale Care Home
  • 30 Jun 2022Recipient: Oakdale Care Home

Accreditations

There are no accreditations posted yet for Oakdale Care Home.

Meet the Team (1)

Lesley Brock
Lesley BrockJob Title:Home ManagerJoined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”

Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.

She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.

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