Oakdale Care Home

Thank you very much for taking the time to write a review. It's lovely to hear that you feel confident and reassured that we are taking good care of your mother and that you enjoy spending time at the home with her when you come and visit. Thanks again - we really appreciate your feedback.

Thank you very much for taking the time to leave a review; your feedback is really valued. Our team will be so pleased to hear that you enjoy your visits to Oakdale and that you feel comfortable and reassured that your loved one is being well looked after. Many thanks.

I am saddened to read of the upset both you and your family have felt. Following my response to your relative’s review, I am sorry that the care your grandfather received did not meet your expectations. My team and I are focused on delivering the very best care for our residents. We take staff recruitment and training very seriously to ensure we only recruit compassionate and hardworking individuals. We are a new management team and are enthused by feedback, as we continually review and improve our service to both residents and relatives.

I am very sorry to read of your disappointment. As Oakdale’s new manager, I would like to apologise that the care your father received did not meet your expectations. My team and I are focused on delivering the very best care for our residents. My door is always open, and relatives and residents can make an appointment to speak to me at any time that is convenient for them. We aim to continually review and improve our service to both residents and relatives – as such, your feedback is an important part of this process.

Firstly, please accept our deepest sympathies for your family's loss. We are very appreciative that you have taken the time to write a review. We really value feedback, and it is wonderful to hear about your positive experience at Oakdale. We are so happy that we could make your mother's stay a comfortable one and that you and your family felt comforted that she was being well looked after. The team will be heartened to know that the care she received and the process of moving in provided much reassurance for your family.

Thank you for bringing your concerns to our attention. I am sorry to see you and your mother were unhappy with Oakdale during her respite stay with us, and we sincerely apologise that her stay did not meet your expectations. It’s disappointing that we did not have the chance to discuss the issues with you whilst your mother was with us. Unfortunately, during her stay, increased Covid prevention measures were in place and so your mother was unable to experience everything our home has to offer. However, I am pleased to see you were satisfied with the rooms and the cleanliness of our home – both are things that our team pride themselves on. We genuinely appreciate all feedback from our customers as it helps us to raise standards across all of our homes.

Firstly, thank you for bringing your concerns to my attention, I found our telephone conversation very useful. We take all feedback very seriously, and we apologise sincerely that our service standards and levels of care have not met your expectation.
As we discussed during our call, I am investigating all of the points that you raised with our management team, and will ensure that the required improvements are made. Our aim is to continually improve, and deliver high quality and person-centred care. As such, feedback from customers helps us to raise the standards across all of our homes.

Thank you for taking the time to write a review, Les. We really value feedback and it is wonderful to hear of your positive experience at Oakdale. We are very pleased that your father-in-law enjoyed his respite stay with us and the team will be heartened to know that the care he received and the process of moving in provided much reassurance for your family.