Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
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9.8 96 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lesley Brock (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Oakdale Care Home Reviews (96)

9.8

Oakdale Care Home has a Review Score of 9.8 (9.780) out of 10, based on 38 reviews in the last 2 years.
Over all time Oakdale Care Home has 96 reviews.

Overall Experience
  • 75
  • 15
  • 1
  • 1
  • 4
Date Published
  • 96
  • 11
  • 16
  • 38
  • 58
Reviewer Connection to Oakdale Care Home
  • 24
  • 12
  • 12
  • 8
  • 7
  • 5
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 96, showing 21-40
Review from G L (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakdale is a caring community that really goes above and beyond. They have taken the time to get to know my father and all his little quirks and treat him with great care and attention. The Care Home is frequently thematically decorated. Yesterday, everywhere was filled with red for Valentine's Day.
It looked lovely. There is a warm welcome every time I visit, and there's always time for a chat or any questions. Activities, food, housekeeping and admin all add to the excellent care that my father is receiving from the nursing staff and carers. Well done, everyone!
Reply from Lesley Brock, General Manager at Oakdale Care HomeWe're delighted to hear that your father is happy and well-cared for. Our team works hard to create a positive and engaging atmosphere, and we're thrilled that it's making a difference. Thank you for taking the time to share your experience.
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Review from Sue J (Relative of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So loved seeing mini Shetland pony dressed up.
All entertainments.
Carers are especially kind hearted and jolly.
Great surroundings.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for your kind words. We are delighted that you enjoyed seeing the mini Shetland pony dressed up and that you found the entertainment, careers, and surroundings to your liking.
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Review from Rob K (Son of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming staff.
Mum really enjoys the entertainment and activities.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for your kind words about our staff. We are truly grateful that you have noticed their friendliness and welcoming nature. We are also delighted that your mother is enjoying the entertainment and activities. It's our goal to provide a stimulating and enjoyable environment for all our residents.
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Review from Cliff J (Friend of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Set up run very well.
We enjoyed a meal with the resident.
Always good to visit.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for your kind words. We are pleased that you enjoyed your visit and the meal with the resident. We strive to make the visiting experience as smooth as possible.
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Review from Sharon K (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with all the events that are scheduled. My mother-in-law loves all the entertainment and animals.
The carers are very friendly and go out of their way to help.
We enjoy the hot drinks machine when we visit.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for your kind words about the events we host. We are glad to hear that your mother-in-law enjoyed the entertainment and animals, and that the carers were friendly and helpful. We also appreciate that you enjoyed the hot drinks machine. We strive to provide a welcoming and enjoyable experience for all of our visitors, and we are always happy to hear feedback.
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Review from D M (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in care since July 2024. There have been some problems with laundry going missing and some instances where the food could be better. However, the care Mum has received has been amazing. Her health and mobility has improved and she enjoys the company of others and the staff. All the staff
are so welcoming to relatives and Mum always comments on how friendly and helpful they are. Mum is very happy.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you so much for your feedback about your mum's stay. We are thrilled to hear that your mum is happy here and that her health and mobility have improved since joining us. We understand your concerns regarding laundry. We have increased the size of our housekeeping team to address these issues, and we are pleased to see a significant improvement in this area. Regarding food, we always offer alternative menus to cater to individual dietary needs and preferences. We have also recently addressed the menus to ensure they are both nutritious and appealing.
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Review from A C (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent and home very friendly and welcoming. Excellent event for Remembrance Day.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you so much for your kind words! We're thrilled to hear that you're happy with the home. You're very welcome, and we're glad you enjoyed the special event. It's always a pleasure to hear positive feedback about Remembrance Day events.
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Review from T C (Daughter-in-law of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just had a fantastic afternoon celebrating Armistice Day. Excellent presentation, staff were amazing, the buffet was brilliant.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you so much for such lovely feedback! We're thrilled to hear that you like the home and find the team welcoming and caring.
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Review from T C (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and home are really caring and attentive.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.
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Review from B L (Relative of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff put on an excellent Remembrance service for both residents and visitors.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.
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Review from R S (Friend of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely experience every time we visit our friend. We enjoy it as much as our friend. The staff and facilities are absolutely superb!
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Review from Janet P (Resident) assisted by family/friend published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the place. Very nice atmosphere.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you so much for your kind words! We're absolutely thrilled to hear that you and your family have had such a positive experience. Your review means a lot to us, and we're committed to providing exceptional experiences for everyone who visits.
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Review from Robert R (Friend of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ten out of ten on every count. This is a wonderful rest home, very friendly staff, very clean and fresh. My friend is staying here, we often join in the activities and have enjoyed lunch with her.
Her health has got so much better and her walking has greatly improved.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you so much for your kind words! We're thrilled to hear that you've had a positive experience here. Creating a welcoming and enjoyable atmosphere is our top priority, and it's wonderful to know that our efforts are appreciated.
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Review from Jo H (Friend of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was excellent. We loved the singer and the dancing. A particular member of staff and all the staff did an amazing job, My friend loved it. Thank you.
Reply from Lesley Brock, Manager at Oakdale Care HomeWe're so happy you enjoyed your visit with us! Your feedback means the world. We hope to welcome you back again soon.
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Review from Brenda F (Cousin of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attended a very enjoyable summer fete. The staff must have worked very hard to make the afternoon fun for the residents and guests. The garden in which it was held was very well kept and with luck, the sun was shining.
Reply from Lesley Brock, Manager at Oakdale Care Home"I'm so glad you had a great time at the summer fete! It's fantastic to hear the staff went above and beyond. A beautiful garden and sunshine are the perfect combination for a memorable day."
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Review from A C (Cousin of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I recently visited Oakdale for the first time to see a cousin who had recently been transferred from hospital.
Although ill, he was able to convey how happy he was with the care being provided and felt very fortunate to be ending his days in such beautiful surroundings. We were so impressed
with the quality of environment, inside and out. Staff were very welcoming, personable and caring.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for your kind words. We are delighted to hear that your cousin is happy and well cared for at Oakdale. Your positive feedback about our staff and environment is greatly appreciated. It is our aim to provide the highest standard of care in a warm and welcoming atmosphere.
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Review from Martin B (Husband of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I do not know how this establishment is allowed to care for people with dementia. My experience shows they haven't got a clue as many of the staff are not trained to care for people with dementia. They have a fun day to raise funds but in any care home where the management has any sense, it would not
be appropriate as residents with dementia would become distressed with the proceedings. Avoid at all costs.
Reply from Lesley Brock, Manager at Oakdale Care HomeThank you for taking the time to share your concerns about Oakdale Care Home. We would like to clarify that there have been no records of you having any involvement with the home over the past year. We take all feedback seriously and are committed to providing the highest quality of care to our residents. Our staff undergo regular training, including dementia care, to ensure they are equipped to meet the needs of our residents. We understand that fundraising events can be challenging for residents with dementia, and we carefully consider the suitability of such events.
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Review from J H (Daughter-in-law of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oakdale Care Home took in my mother-in-law at short notice due to a traumatic experience in another home. The staff were extremely welcoming and went out of their way to make this respite experience a great one. The luxury accommodation and gardens are superb. The permanent residents seem at home
and enjoy the activities, food and care. It is a difficult time for vulnerable adults to be in a different environment to their one home with strangers but Oakdale has really tried to make this transition work. The nurse is also available 24 hours which is added reassurance as my mother-in-law was recovering from an acute illness and needed reablement to be independent again at home.
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Review from S G (Daughter-in-law of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. My father-in-law is very well looked after, always clean and tidy with fresh clothes daily.
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Review from P G (Son of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very comfortable, calming and well-run. The staff are extremely good at their job, well trained and extremely friendly.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Oakdale Care Home is calculated as follows: ( (371 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 440 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 Jun 2026

Please contact the Home for additional details.

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Awards / Recognitions (2)

Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakdale Care Home to verify any information. View our terms and conditions. Oakdale Care Home has an Enhanced Service - more info.