Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
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9.8 90 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lesley Brock (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Oakdale Care Home Reviews (90)

9.8

Oakdale Care Home has a Review Score of 9.8 (9.814) out of 10, based on 53 reviews in the last 2 years.
Over all time Oakdale Care Home has 90 reviews.

Overall Experience
  • 73
  • 11
  • 1
  • 1
  • 4
Date Published
  • 90
  • 12
  • 26
  • 53
  • 37
Reviewer Connection to Oakdale Care Home
  • 19
  • 19
  • 10
  • 7
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 21-40
Review from T C (Daughter-in-law of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just had a fantastic afternoon celebrating Armistice Day. Excellent presentation, staff were amazing, the buffet was brilliant.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you so much for such lovely feedback! We're thrilled to hear that you like the home and find the team welcoming and caring.

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Review from T C (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and home are really caring and attentive.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.

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Review from B L (Relative of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff put on an excellent Remembrance service for both residents and visitors.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.

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Review from R S (Friend of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely experience every time we visit our friend. We enjoy it as much as our friend. The staff and facilities are absolutely superb!
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Review from Janet P (Resident) assisted by family/friend published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the place. Very nice atmosphere.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you so much for your kind words! We're absolutely thrilled to hear that you and your family have had such a positive experience. Your review means a lot to us, and we're committed to providing exceptional experiences for everyone who visits.

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Review from Robert R (Friend of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ten out of ten on every count. This is a wonderful rest home, very friendly staff, very clean and fresh. My friend is staying here, we often join in the activities and have enjoyed lunch with her.
Her health has got so much better and her walking has greatly improved.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience here. Creating a welcoming and enjoyable atmosphere is our top priority, and it's wonderful to know that our efforts are appreciated.

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Review from Jo H (Friend of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was excellent. We loved the singer and the dancing. A particular member of staff and all the staff did an amazing job, My friend loved it. Thank you.
Reply from Lesley Brock, Manager at Oakdale Care Home

We're so happy you enjoyed your visit with us! Your feedback means the world. We hope to welcome you back again soon.

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Review from Brenda F (Cousin of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attended a very enjoyable summer fete. The staff must have worked very hard to make the afternoon fun for the residents and guests. The garden in which it was held was very well kept and with luck, the sun was shining.
Reply from Lesley Brock, Manager at Oakdale Care Home

"I'm so glad you had a great time at the summer fete! It's fantastic to hear the staff went above and beyond. A beautiful garden and sunshine are the perfect combination for a memorable day."

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Review from A C (Cousin of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I recently visited Oakdale for the first time to see a cousin who had recently been transferred from hospital.
Although ill, he was able to convey how happy he was with the care being provided and felt very fortunate to be ending his days in such beautiful surroundings. We were so impressed
with the quality of environment, inside and out. Staff were very welcoming, personable and caring.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for your kind words. We are delighted to hear that your cousin is happy and well cared for at Oakdale. Your positive feedback about our staff and environment is greatly appreciated. It is our aim to provide the highest standard of care in a warm and welcoming atmosphere.

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Review from Martin B (Husband of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I do not know how this establishment is allowed to care for people with dementia. My experience shows they haven't got a clue as many of the staff are not trained to care for people with dementia. They have a fun day to raise funds but in any care home where the management has any sense, it would not
be appropriate as residents with dementia would become distressed with the proceedings. Avoid at all costs.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for taking the time to share your concerns about Oakdale Care Home. We would like to clarify that there have been no records of you having any involvement with the home over the past year. We take all feedback seriously and are committed to providing the highest quality of care to our residents. Our staff undergo regular training, including dementia care, to ensure they are equipped to meet the needs of our residents. We understand that fundraising events can be challenging for residents with dementia, and we carefully consider the suitability of such events.

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Review from J H (Daughter-in-law of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oakdale Care Home took in my mother-in-law at short notice due to a traumatic experience in another home. The staff were extremely welcoming and went out of their way to make this respite experience a great one. The luxury accommodation and gardens are superb. The permanent residents seem at home
and enjoy the activities, food and care. It is a difficult time for vulnerable adults to be in a different environment to their one home with strangers but Oakdale has really tried to make this transition work. The nurse is also available 24 hours which is added reassurance as my mother-in-law was recovering from an acute illness and needed reablement to be independent again at home.
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Review from S G (Daughter-in-law of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. My father-in-law is very well looked after, always clean and tidy with fresh clothes daily.
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Review from P G (Son of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very comfortable, calming and well-run. The staff are extremely good at their job, well trained and extremely friendly.
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Review from Joanne T (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From all the reports I received Mum had a lovely time enjoying the company and activities. She loved her room and the home and enjoyed the view and gardens. The staff were very friendly and attentive and happy to give updates. We would definitely come again.
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Review from A H (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum arrived in a very sad and confused state. She has been in Oakdale for eight weeks now. The care she receives is first class. She is treated with dignity and genuine kindness. Her room is always fresh and clean, and her clothing is always freshly laundered. Her emotional state has lifted, showing
us lots of smiles and a sense of being settled, giving all of her family total peace of mind.
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Review from Paula P (Wife of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the home and staff enough. Everyone was friendly, helpful and cheerful. My husband was cared for with love and kindness. He thought of it as home. I am so grateful he spent his last days within this happy environment.
Reply from Lesley Brock, Home Manager at Oakdale Care Home

Firstly, please let me extend our condolences for your loss. It's so heartwarming to read that your husband was happy and comfortable here - he is truly missed by the team. Thank you again for taking the time to leave us a review at such a sad time. Best wishes from us all at Oakdale.

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Review from C S (Friend of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited on a day going on a cruise abroad, home looked lovely and was welcomed so warmly from the manager to care team. Such a warm friendly home, so welcoming, my friend looked so well and happy.
Reply from Lesley Brock, Home Manager at Oakdale Care Home

It's wonderful to hear that you enjoyed our 'around the world cruise' activity. I'm so pleased you experienced our warm and welcoming ambience in the home too. The happiness and well-being of our residents mean everything to us, and we are dedicated to ensuring they feel at home and comfortable. Many thanks for taking the time to leave us your valuable feedback.

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Review from M D (Wife of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who has Alzheimer's spent two weeks respite at the Oakdale Care Home. As soon as he saw his room he said how lucky he was to have such a lovely good-sized bedroom and a large wet room. He was also very pleased with his large wall-mounted television and he was fascinated with his touch bedside
light. He was very pleased to see such a large and light residents' lounge. I was told that my husband enjoyed his food and ate very well. He had the continuity of his personal care and I much appreciate all the care and attention that was given to him during his stay to make it a happy experience. In the afternoons there were activities which he enjoyed participating in. Whenever I visited him he was happy.
Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to leave us this valuable feedback. We're so pleased your husband enjoyed his stay with us and felt comfortable and happy here. Residents' wellbeing is our absolute priority but we hope it also gave you peace of mind that he was in safe hands. Providing reassurance for loved ones is also incredibly important to us. Thank you again for your kind review.

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Review from Sue E (Wife of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with home.
Husband well looked after and cared for.
Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your valuable feedback. We're so pleased that you are able to feel reassured that your husband is in the safest of hands. Many thanks again.

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Review from R V (Respite Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at the home on Veterans Day, and the energy and joy were contagious and wonderful. Having been at this event that day made me feel like we were going back in time.
Reply from Lesley Brock, Home Manager at Oakdale Care Home

It's lovely to hear that you thoroughly enjoyed the Veteran's Day event that we held to present Veteran badges to our residents who served in the forces. It certainly was a fantastic day of commemoration. Many thanks for taking the time to leave us feedback.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Oakdale Care Home is calculated as follows: ( (544 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 623 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakdale Care Home to verify any information. View our terms and conditions. Oakdale Care Home has an Enhanced Service - more info.