Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
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9.8 96 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lesley Brock (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Oakdale Care Home Reviews (96)

9.8

Oakdale Care Home has a Review Score of 9.8 (9.780) out of 10, based on 38 reviews in the last 2 years.
Over all time Oakdale Care Home has 96 reviews.

Overall Experience
  • 75
  • 15
  • 1
  • 1
  • 4
Date Published
  • 96
  • 11
  • 16
  • 38
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Reviewer Connection to Oakdale Care Home
  • 24
  • 12
  • 12
  • 8
  • 7
  • 5
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 96, showing 41-60
Review from Joanne T (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From all the reports I received Mum had a lovely time enjoying the company and activities. She loved her room and the home and enjoyed the view and gardens. The staff were very friendly and attentive and happy to give updates. We would definitely come again.
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Review from A H (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum arrived in a very sad and confused state. She has been in Oakdale for eight weeks now. The care she receives is first class. She is treated with dignity and genuine kindness. Her room is always fresh and clean, and her clothing is always freshly laundered. Her emotional state has lifted, showing
us lots of smiles and a sense of being settled, giving all of her family total peace of mind.
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Review from Paula P (Wife of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the home and staff enough. Everyone was friendly, helpful and cheerful. My husband was cared for with love and kindness. He thought of it as home. I am so grateful he spent his last days within this happy environment.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeFirstly, please let me extend our condolences for your loss. It's so heartwarming to read that your husband was happy and comfortable here - he is truly missed by the team. Thank you again for taking the time to leave us a review at such a sad time. Best wishes from us all at Oakdale.
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Review from M D (Wife of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who has Alzheimer's spent two weeks respite at the Oakdale Care Home. As soon as he saw his room he said how lucky he was to have such a lovely good-sized bedroom and a large wet room. He was also very pleased with his large wall-mounted television and he was fascinated with his touch bedside
light. He was very pleased to see such a large and light residents' lounge. I was told that my husband enjoyed his food and ate very well. He had the continuity of his personal care and I much appreciate all the care and attention that was given to him during his stay to make it a happy experience. In the afternoons there were activities which he enjoyed participating in. Whenever I visited him he was happy.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you very much for taking the time to leave us this valuable feedback. We're so pleased your husband enjoyed his stay with us and felt comfortable and happy here. Residents' wellbeing is our absolute priority but we hope it also gave you peace of mind that he was in safe hands. Providing reassurance for loved ones is also incredibly important to us. Thank you again for your kind review.
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Review from Sue E (Wife of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with home.
Husband well looked after and cared for.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you very much for your valuable feedback. We're so pleased that you are able to feel reassured that your husband is in the safest of hands. Many thanks again.
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Review from R V (Respite Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at the home on Veterans Day, and the energy and joy were contagious and wonderful. Having been at this event that day made me feel like we were going back in time.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeIt's lovely to hear that you thoroughly enjoyed the Veteran's Day event that we held to present Veteran badges to our residents who served in the forces. It certainly was a fantastic day of commemoration. Many thanks for taking the time to leave us feedback.
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Review from Roy L (Brother-in-law of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister-in-law appears settled and happy with her new home since moving in six months ago. It's always a pleasure to visit in such a relaxed environment.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeWe appreciate your valuable feedback, thank you. It's great to hear that you feel at home when you visit Oakdale and that you feel your loved one is happy and settled. Many thanks.
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Review from Julie L (Sister of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasure to regularly visit my sister in this lovely care home. Friendly and caring staff in a relaxed and homely environment. The genuine affection and interaction staff have with residents is a pleasure to witness and adds reassurance to the family's decision to place my sister here. "A home-from-home".
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you for your lovely review. It is so heartening when our team hears that relatives enjoy coming to visit their loved ones and how they have seen first-hand that our residents are our priority. We are dedicated to making sure they feel comfortable and happy. Many thanks again for your valuable feedback.
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Review from S H (Friend of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming to visit. Staff friendly.
Home is always decorated to a high standard e.g. Halloween, Remembrance Day, Christmas.
The Remembrance Day was exceptional. The staff put in such an effort. The buffet was one of the best I have had!
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you for your lovely review. We always like to make a big effort to help create a vibrant atmosphere, which residents can enjoy. Our home's little community has certainly celebrated lots of fantastic events this year! Thanks again, we appreciate your feedback.
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Review from P H (Friend of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Oakdale Care Home is just five visits in the last 12 months since my long term friend became a resident at. He suffers from mobility issues and I can only comment on what I've observed but the home has really good premises, feels welcoming with friendly and caring staff who look after
my friend well. The whole atmosphere suggests the home is well-managed. Special praise for the ambience and decorations at the Remembrance Day medals presentation and also for the current Christmas sparkle that is clear for all to enjoy. Overall it is a pleasure to visit Oakdale.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you very much for taking the time to leave us a review. We are so pleased that you feel reassured that your friend is being well looked after by our team. It's also wonderful to hear that you feel welcomed and at ease in our homely environment when you visit. Thank you again for your valuable feedback.
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Review from Paul C (Son of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent premises, well-run with kind and attentive staff.
We feel our mother is in safe hands and well cared for.
Excellent all-round care.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you for your valuable feedback. It is often a very difficult decision to place your loved one in the care of others. So we are really pleased that you're able to feel reassured that your mother is being well looked after by our care team. Thank you again for your lovely review.
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Review from Gloria J (Friend of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last few years, we have visited two very good friends. Unfortunately, one passed away a month ago but was very well looked after till the end. They died peacefully at Oakdale. Our other friend loves it here. We visit regularly, and our friend is always clean. Happy and says how lucky she is
to be here.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeWe really appreciate you taking the time to leave us a review. It's wonderful to hear that your friend feels content and comfortable here - and that you enjoy coming to visit her. The happiness and well-being of our residents mean everything to us. Thank you again for your feedback.
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Review from Lyn A (Friend of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring. Anybody would be happy to leave their friends in care here.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you for taking the time to leave your feedback. It means a great deal to us to hear from residents, family and friends - and it is especially heartening when they feel reassured that their loved one is being well looked after by our team. Thank you again.
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Review from M B (Respite Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident for two weeks of respite care, which overall was a good experience. The one thing I felt let it down was the food. The lack of fresh vegetables and basic quality was not good.
The bistro was very welcoming to any visitors.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you for your valuable feedback. We are very sorry that the dining experience did not meet your expectations. To ensure that improvements are made, we have put in place food feedback forms and have set up a food committee, which meets every month to review the comments with the Head Chef and myself. We also have our menus displayed on every floor, including the bistro menu, which ensures different choices of meals are always on offer. Once again, thank you for taking the time to leave a review. We take all feedback very seriously and are committed to improving our service to residents.
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Review from Linda K (Friend of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my good friend since she has been in the care home nearly every week. When my friend came in she wasn't looking too good but the improvement in how well she looks is amazing. The staff are really lovely and kind. All the activities and entertainers they provide are so good for them.
Well done to all concerned!
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you for your feedback. It's wonderful to hear that you can see an improvement in your friend's overall well-being since she came to live at Oakdale. It's really important to us that residents feel at home and are able to continue to take part in the things that they enjoy. Thanks again for taking the time to leave us a review.
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Review from Rosemary S (Niece of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks very much for helping to make my auntie's 95th birthday so special. From decorating the room to serving us a great dinner and so much more. Eeverybody was so good.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeWe're so pleased that your auntie and family enjoyed a special celebration at the home for her 95th birthday. Thank you very much for taking the time to leave us feedback. The team will be very happy to hear you all had a lovely day!
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Review from Susan B (Niece of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been recently impressed by the care and attention the staff have shown to my aunt. They went to great lengths to make her 95th birthday special and she had a really lovely day as a result. I've also seen how caring they are with her in daily interactions.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you for taking the time to leave a review. The feedback from residents and relatives is so valuable and helps us to continue to make improvements. The team will be especially pleased to hear that your aunt and your family enjoyed a special day together for her birthday. Many thanks.
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Review from Jacqueline S (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oakdale Care Home is a modern, purpose-built care home with a lovely garden. The staff are all kind and caring, clearly with a strong management team. I feel it has been the perfect place for my mother's respite care.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThanks for your valuable feedback. We're so pleased that the care and facilities have met your expectations and that your mother has enjoyed her respite stay. Many thanks again for leaving us a review.
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Review from Bernard S (Husband of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeWe really appreciate you leaving us a five-star review. Many thanks for your positive feedback.
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Review from Norma K (Resident) assisted by family/friend published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food is very good. Entertainment is great and I enjoy all the different things we do. Nice to interact with other residents. Staff are very helpful and friendly.
Reply from Lesley Brock, Home Manager at Oakdale Care HomeThank you very much for your review. It's fantastic when we receive feedback directly from our residents so that we can continue to improve and adapt to deliver the best service to those in our care. It's especially lovely to hear that you are enjoying all the social opportunities and companionship within our little Oakdale community.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Oakdale Care Home is calculated as follows: ( (371 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 440 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 Jun 2026

Please contact the Home for additional details.

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Awards / Recognitions (2)

Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakdale Care Home to verify any information. View our terms and conditions. Oakdale Care Home has an Enhanced Service - more info.