Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
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9.8 84 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Oakdale Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakdale Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Lesley Brock (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Oakdale Care Home Reviews (84)

9.8

Oakdale Care Home has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time Oakdale Care Home has 84 reviews.

Overall Experience
  • 67
  • 11
  • 1
  • 1
  • 4
Date Published
  • 84
  • 6
  • 18
  • 42
  • 42
Reviewer Connection to Oakdale Care Home
  • 19
  • 12
  • 10
  • 7
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 84, showing 41-60
Review from Lyn A (Friend of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring. Anybody would be happy to leave their friends in care here.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for taking the time to leave your feedback. It means a great deal to us to hear from residents, family and friends - and it is especially heartening when they feel reassured that their loved…read more
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Review from M B (Respite Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident for two weeks of respite care, which overall was a good experience. The one thing I felt let it down was the food. The lack of fresh vegetables and basic quality was not good.
The bistro was very welcoming to any visitors.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for your valuable feedback. We are very sorry that the dining experience did not meet your expectations. To ensure that improvements are made, we have put in place food feedback forms and…read more
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Review from Linda K (Friend of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my good friend since she has been in the care home nearly every week. When my friend came in she wasn't looking too good but the improvement in how well she looks is amazing. The staff are really lovely and kind. All the activities and entertainers they provide are so good for them.
Well done to all concerned!
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for your feedback. It's wonderful to hear that you can see an improvement in your friend's overall well-being since she came to live at Oakdale. It's really important to us that residents…read more
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Review from Rosemary S (Niece of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks very much for helping to make my auntie's 95th birthday so special. From decorating the room to serving us a great dinner and so much more. Eeverybody was so good.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
We're so pleased that your auntie and family enjoyed a special celebration at the home for her 95th birthday. Thank you very much for taking the time to leave us feedback. The team will be very happy…read more
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Review from Susan B (Niece of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been recently impressed by the care and attention the staff have shown to my aunt. They went to great lengths to make her 95th birthday special and she had a really lovely day as a result. I've also seen how caring they are with her in daily interactions.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for taking the time to leave a review. The feedback from residents and relatives is so valuable and helps us to continue to make improvements. The team will be especially pleased to hear…read more
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Review from Jacqueline S (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oakdale Care Home is a modern, purpose-built care home with a lovely garden. The staff are all kind and caring, clearly with a strong management team. I feel it has been the perfect place for my mother's respite care.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thanks for your valuable feedback. We're so pleased that the care and facilities have met your expectations and that your mother has enjoyed her respite stay. Many thanks again for leaving us a…read more
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Review from Bernard S (Husband of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
We really appreciate you leaving us a five-star review. Many thanks for your positive feedback.
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Review from Norma K (Resident) assisted by family/friend published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food is very good. Entertainment is great and I enjoy all the different things we do. Nice to interact with other residents. Staff are very helpful and friendly.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for your review. It's fantastic when we receive feedback directly from our residents so that we can continue to improve and adapt to deliver the best service to those in our care.…read more
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Review from M H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and has a cosy/friendly feel. Staff are all very helpful and approachable when you need to discuss things with them. If anything changes, regarding Mum's care, they always phone to inform myself and my sister. There are several quiet spaces to meet with Mum, including garden, balcony
and quiet lounge areas. Highly recommend.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for your review. Feedback from family and friends is so important to us to ensure we continue to make improvements and provide the best care and service to residents. I'm pleased…read more
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Review from leanne B (Next of Kin) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited Oakdale for their family fun day. The home was lovely and welcoming. The staff were brilliant and ensured everyone was having a great time. The staff interacted well with all the guests and were great with the children doing hair braiding and face painting. Very impressed with Oakdale care
home and their staff.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for your lovely review. We're so glad you enjoyed our Family Fun Day - it was a wonderful day for residents, families and staff alike. We really appreciate your feedback. Many…read more
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Review from B W (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakdale is an extremely nice care home, it is modern, cosy, spacious and clean. There are three floors, all of which have their own lounges, cosy nooks and restaurants. It has good garden/outside space. The management and staff are brilliant. They are all so supportive, not only to residents but to
their families as well, which is as important and really appreciated. The activities team work hard and provides a good and varied programme. Very reassuring that Mum is being cared for by such a nice, professional team and that he is safe. We highly recommend Oakdale!
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for leaving us such a positive review. It's great to hear that the care and facilities meet your expectations - and particularly, that you and your family have also felt supported…read more
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Review from Hayley M (Next of Kin) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my friend's stay with you of 11 months, she was treated with dignity and respect. All staff have been good; however, the member of staff on duty throughout the last week of care was exceptional. He went above and beyond; his kindness will be remembered always.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Firstly, please accept our sincere condolences for your loss. We are heartened that you could feel reassured that your friend was in safe hands and comfortable throughout her stay. Our team will be so…read more
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Review from Sarah C (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, so friendly and kind. They always make a fuss of our dad and make us very welcome. The home is modern yet cosy and kept clean.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for your positive review of our home. We are very pleased to hear that you enjoy visiting your father and feel welcomed by the team. It is especially heartening to know that you…read more
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Review from J D (Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing and so nice to residents.
I am pleased my friend is here.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
We are so pleased to hear that you enjoy visiting your friend at our home and that you feel happy in the knowledge that she is being well looked after by our team. Many thanks for taking the time to…read more
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Review from S J (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at this home, and the staff are incredible and go above and beyond each day. My mum has mental health problems, and they deal with Mum in a very dignified way and understand mental health excellently. The care home has very clean and nicely decorated rooms, and the chef cooks food
specifically for Mum.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for taking the time to write a review. It's lovely to hear that you feel confident and reassured that we are taking good care of your mother and that you enjoy spending time at the…read more
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Review from M M (Daughter-in-law of Resident) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home - staff are brilliant and caring. Activity groups keep the residents busy and active. Super new manager and deputy manager. Reception staff really helpful. The food is great and always looks appetising.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for taking the time to provide your valuable feedback. We are pleased to hear that you feel comfortable and reassured that your loved one is being well looked after by our team -…read more
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Review from Clare J (Wife of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful, modern, well-equipped home. Bright, spacious bedroom. Good sized lounges on each floor and smaller, more private lounge areas too. Most of the carers/nurses, etc are lovely, willing and cheerful. Good activities program. I think the home would benefit from recurring volunteers who can sit
with residents who may be lonely. Very happy with 24-hour visiting.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for taking the time to leave a review; your feedback is really valued. Our team will be so pleased to hear that you enjoy your visits to Oakdale and that you feel comfortable and…read more
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Review from B O (Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, empathetic staff.
Duties are carried out with care no matter what is required.
Soiled sheets are changed efficiently and expertly.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you ever so much for taking the time to leave us a positive review. We are really pleased to hear that you are content with the services that we provide and that you feel comfortable and well…read more
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Review from M E (Granddaughter of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This home should be avoided at all costs. The heartache my family have experienced is immeasurable and is a result of atrocious management and neglect. I don’t think they know what personal care is and they can’t appropriately deal with dementia patients, the staff are not properly trained and are lazy.
We are also one of 12 families whose loved ones have had jewellery go missing. Both of my grandparents resided at Oakdale, my grandma died there in August 2022, and thankfully, we were able to move my grandfather before his passing last week, to a wonderful home so he could die with dignity. I am overjoyed his final days were not spent here. The ever-changing management at this home should be appalled, they need an extreme shake-up, as my belief is that this home should be shut down immediately.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
I am saddened to read of the upset both you and your family have felt. Following my response to your relative’s review, I am sorry that the care your grandfather received did not meet your…read more
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Review from A E (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
After two years we couldn't face seeing the neglect my dad experienced continue, despite numerous calls, emails and meetings with management who acknowledged failings and promised the earth, but nothing changed. The management only work 9-5 Monday to Friday, despite there being 5 managers. We have raised
our grievances with safeguarding, as have others, as we don't want any others to go through the upset we have. Mums jewellery disappeared from her person - which was reported to the police by a new member of staff and another 11 families experienced this upsetting event too. A crime number has now been issued. We have no wedding ring or her mum's wedding ring to pass down through the family and remember her by. Its been a very upsetting time for us all.
Reply from Lesley Brock, Home Manager at Oakdale Care Home
I am very sorry to read of your disappointment. As Oakdale’s new manager, I would like to apologise that the care your father received did not meet your expectations. My team and I are focused on…read more
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Oakdale Care Home is calculated as follows: ( (420 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 492 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 Oct 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakdale Care Home to verify any information. View our terms and conditions. Oakdale Care Home has an Enhanced Service - more info.