Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
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9.8 90 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lesley Brock (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
9.8

Oakdale Care Home has a Review Score of 9.8 (9.814) out of 10, based on 53 reviews in the last 2 years.
Over all time Oakdale Care Home has 90 reviews.

Overall Experience
  • 73
  • 11
  • 1
  • 1
  • 4
Date Published
  • 90
  • 12
  • 26
  • 53
  • 37
Reviewer Connection to Oakdale Care Home
  • 19
  • 19
  • 10
  • 7
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 1-20
Review from L B (Friend of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, welcoming home! Staff are happy, feel of the home is warm. My friend said he was very happy.
Reply from Lesley Brock, General Manager at Oakdale Care Home

Thank you so much for taking the time to share this wonderful feedback. We are delighted to hear that you found our home to be warm and welcoming. Our team works hard to create a positive and happy environment, so it is particularly rewarding to know that this was your experience. The greatest compliment of all is knowing that your friend is very happy with us.

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Review from B B (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy, lovely home. My friend is very happy. Very welcoming.
Reply from Lesley Brock, General Manager at Oakdale Care Home

Thank you for your wonderful feedback. We are delighted to hear that your friend is happy here and that you had a happy visit and found our home to be lovely and welcoming. We appreciate your feedback and look forward to welcoming you back in the future.

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Review from Carol W (Friend of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression, excellent. My friend is very happy with everything, which is reassuring. Friendly staff. Beautiful gardens.
Reply from Lesley Brock, General Manager at Oakdale Care Home

That's wonderful to hear! We're so pleased that you had an excellent first impression and that your friend is happy with everything here at Oakdale. Our team works hard to create a welcoming atmosphere and maintain our beautiful gardens, so it's very rewarding to know that paid off.

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Review from Charlotte S (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely visit, very welcoming from the team at the reception area. Home smells clean, and nice. Everyone smiling. Residents look happy.
Reply from Lesley Brock, General Manager at Oakdale Care Home

What wonderful feedback to receive! We're so glad you had such a positive experience during your visit. It sounds like you really got a sense of the warm and welcoming atmosphere we strive for, and it's fantastic to hear that our team, the cleanliness of our home, and the happiness of our residents all shone through.

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Review from R W (Husband of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife has been in Oakdale she has come on a great deal. Thanks to the care and kindness of all the staff in there.
She is very happy and learning to stand again. We have asked for NHS help but no one has been forth coming.
Reply from Lesley Brock, General Manager at Oakdale Care Home

That's wonderful to hear! It sounds like the care your wife is receiving at Oakdale is making a significant difference, and it's lovely to know she's happy and making progress with her mobility.

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Review from P D (Niece of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was with you for her final years and you treated her with care and respect. When clearing her room 2 staff members came to see that I was okay and shared with me their memories of my aunt.
It has a touching experience, especially as she had been bed-ridden for 18 months so their memories meant
they had known her when she was more lively. Thank you.
Reply from Lesley Brock, General Manager at Oakdale Care Home

Thank you so much for sharing such a heartfelt and moving compliment. We are truly touched to hear that your aunt was treated with such care and respect during her final years with us.It means a great deal to know that our staff were able to offer you comfort and share their personal memories of your aunt, especially recalling her when she was more lively. Those moments of connection and shared warmth are exactly what we strive for, and it's wonderful to hear that their genuine care made a difficult time a little easier for you.

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Review from E L (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and caring.
Reply from Lesley Brock, General Manager at Oakdale Care Home

It's wonderful to hear that you find our staff so helpful and caring! We really appreciate you taking the time to share your positive feedback.

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Review from A A (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and he cared for very well.
Reply from Lesley Brock, General Manager at Oakdale Care Home

Thanks so much for your kind words! We're thrilled to hear that our staff are friendly and that your loved one is well cared for.

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Review from M O (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a great afternoon with mum on the second floor they had a woman singer in mum was singing and dancing which we have not seen in a long time. A member of staff was excellent with the residents she is a star.
Reply from Lesley Brock, General Manager at Oakdale Care Home

That sounds absolutely wonderful! It's fantastic to hear that your mum had such a joyful afternoon, singing and dancing. Those moments are truly precious, and it's clear the singer created a lovely atmosphere.It's also great to know that a member of staff stood out for being "excellent with the residents." It makes all the difference when there are dedicated and caring individuals like that. They truly are stars!

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Review from S P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff provide a caring and safe environment.
Quality if life is great due to all the activities that mum loves. She loves the afternoons in the garden especially when the singers are in.
Reply from Lesley Brock, General Manager at Oakdale Care Home

What a truly lovely comment to receive! It sounds like your mum is thriving, and we're so glad to hear that our staff are providing such a caring and safe environment for her.It's wonderful to know that the activities are making such a positive difference to her quality of life, and we're especially happy that she enjoys her afternoons in the garden, particularly when the singers are there.

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Review from S T (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is really well looked after by all the team. All the staff take time to get to know them and treat them all very well and with respect. The home is always very clean and tidy, but always feels very homely too. I feel at ease knowing that he is being well looked after.
Reply from Lesley Brock, General Manager at Oakdale Care Home

That's such lovely feedback to hear! Thank you so much for taking the time to share your positive experience. It means a great deal to the entire team to know that your dad is well looked after and that you feel at ease. We truly value your appreciation of our staff's dedication to providing respectful and personalized care in a clean and homely environment.

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Review from L D (Friend of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friednly staff, great facilities, always clean and tidy, lots of activities for the residents to join in with. Nice, cheerful vibe and all the residents seem well cared for.
Reply from Lesley Brock, General Manager at Oakdale Care Home

It sounds like you had a really positive experience! Thank you so much for your wonderful feedback. It's great to hear that you found our staff friendly, the facilities excellent, and everything clean and tidy. We're also delighted that you noticed the variety of activities and the cheerful atmosphere, and that you felt the residents are well cared for. We really appreciate you taking the time to share your thoughts!

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Review from Christine H (Friend of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home. Staff very accomodating + friendly. Friend very well cared for.
Reply from Lesley Brock, General Manager at Oakdale Care Home

We really appreciate your kind words. Knowing your friend is happy and comfortable is our highest priority, and we're glad you found the staff so accommodating.

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Review from G L (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakdale is a caring community that really goes above and beyond. They have taken the time to get to know my father and all his little quirks and treat him with great care and attention. The Care Home is frequently thematically decorated. Yesterday, everywhere was filled with red for Valentine's Day.
It looked lovely. There is a warm welcome every time I visit, and there's always time for a chat or any questions. Activities, food, housekeeping and admin all add to the excellent care that my father is receiving from the nursing staff and carers. Well done, everyone!
Reply from Lesley Brock, General Manager at Oakdale Care Home

We're delighted to hear that your father is happy and well-cared for. Our team works hard to create a positive and engaging atmosphere, and we're thrilled that it's making a difference. Thank you for taking the time to share your experience.

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Review from Sue J (Relative of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So loved seeing mini Shetland pony dressed up.
All entertainments.
Carers are especially kind hearted and jolly.
Great surroundings.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for your kind words. We are delighted that you enjoyed seeing the mini Shetland pony dressed up and that you found the entertainment, careers, and surroundings to your liking.

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Review from Rob K (Son of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming staff.
Mum really enjoys the entertainment and activities.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for your kind words about our staff. We are truly grateful that you have noticed their friendliness and welcoming nature. We are also delighted that your mother is enjoying the entertainment and activities. It's our goal to provide a stimulating and enjoyable environment for all our residents.

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Review from Cliff J (Friend of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Set up run very well.
We enjoyed a meal with the resident.
Always good to visit.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for your kind words. We are pleased that you enjoyed your visit and the meal with the resident. We strive to make the visiting experience as smooth as possible.

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Review from Sharon K (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with all the events that are scheduled. My mother-in-law loves all the entertainment and animals.
The carers are very friendly and go out of their way to help.
We enjoy the hot drinks machine when we visit.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you for your kind words about the events we host. We are glad to hear that your mother-in-law enjoyed the entertainment and animals, and that the carers were friendly and helpful. We also appreciate that you enjoyed the hot drinks machine. We strive to provide a welcoming and enjoyable experience for all of our visitors, and we are always happy to hear feedback.

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Review from D M (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in care since July 2024. There have been some problems with laundry going missing and some instances where the food could be better. However, the care Mum has received has been amazing. Her health and mobility has improved and she enjoys the company of others and the staff. All the staff
are so welcoming to relatives and Mum always comments on how friendly and helpful they are. Mum is very happy.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you so much for your feedback about your mum's stay. We are thrilled to hear that your mum is happy here and that her health and mobility have improved since joining us. We understand your concerns regarding laundry. We have increased the size of our housekeeping team to address these issues, and we are pleased to see a significant improvement in this area. Regarding food, we always offer alternative menus to cater to individual dietary needs and preferences. We have also recently addressed the menus to ensure they are both nutritious and appealing.

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Review from A C (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent and home very friendly and welcoming. Excellent event for Remembrance Day.
Reply from Lesley Brock, Manager at Oakdale Care Home

Thank you so much for your kind words! We're thrilled to hear that you're happy with the home. You're very welcome, and we're glad you enjoyed the special event. It's always a pleasure to hear positive feedback about Remembrance Day events.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Oakdale Care Home is calculated as follows: ( (544 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 623 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

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Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.

Frequently Asked Questions about Oakdale Care Home

What types of Care is Oakdale Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakdale Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Oakdale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakdale Care Home to the centre of Poole?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakdale Care Home to verify any information. View our terms and conditions. Oakdale Care Home has an Enhanced Service - more info.