What types of Care is Oakdale Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Oakdale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakdale Care Home to the centre of Poole?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Oakdale Care Home, Kingsmill Road, Poole, Dorset BH17 8RQ

Review from Shirley B (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report

Overall Experience

I feel so fortunate to have chosen this home for my dear mother. The care given during her final 2 years was outstanding also the support given to me during that difficult time.....outstanding.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so deeply for your kind words. It was a privilege for all of us here to care for your mother over the last two years and to get to know her so well.
We understand how challenging this period can be for families, and it means a great deal to hear that you felt supported during such a difficult time. Our team is dedicated to providing not just clinical care, but a true sense of home and comfort, and your feedback is the greatest reward we could receive.
We are thinking of you and your family.

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Review from Andrea P (Daughter of Resident) published on 4 June 2026 Submitted via Website • Report

Overall Experience

Although my Mum has only been a resident at Oakdale for a few weeks, we are astounded by the improvements in her wellbeing. She is so happy here and this gives us such peace of mind. Everything about this home is first class and we have found ALL staff so very caring to both Mum and ourselves as a family.

This really makes all the difference. What I have seen is that residents are treated as individuals and also treated with dignity and respect. Oakdale is like a 5* hotel. THANKYOU for making Mum shine again!!!

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so very much for taking the time to share such beautiful feedback regarding your mother's stay with us at Oakdale. Reading your kind words has brought an immense amount of joy to our entire team.
Moving a loved one into care can be a time of great transition, so hearing that your mum is so happy and that you have peace of mind means the world to us. Our core mission is to ensure every resident is treated as an individual, with the utmost dignity and respect, so it is incredibly rewarding to know this shines through in our daily care.
I will be absolutely delighted to pass your wonderful comments along to ALL the staff here. Knowing they have made such a positive difference and helped your mum "shine again" is the highest praise they could possibly receive.
Thank you again for your kind words and for being such a wonderful part of our Oakdale family.

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Review from Alison E (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report

Overall Experience

My Mum was here for four months. The room was excellent, large, bright, good furniture and a great tv. The food was excellent, Mum loved meeting the chef. Activities looked really fun, Mum couldn't attend the main ones but she loved meeting an owl. The nurses and the staff on the nursing floor made

a big difference to Mum. A good chat, a laugh or an extra kindness all made a difference. And we as family got to know them too and they and the office team helped us during our vists. I will always thank the gentleman who was Father Christmas. So many staff who had a smile and helping hand. I wish it was easier to get staff as Mum would say how hard they worked especially when some were off ill, so things had to take longer. Mum chose to go here as she already knew the home and how friendly it was. They were very supportive. Thank you all.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so much for taking the time to share such a thoughtful and detailed review of your mother's stay with us. It was truly a pleasure to care for her over these past four months, and your kind words mean the world to our entire team.
We are so pleased to hear that she enjoyed the comforts of her room and, of course, the food! We will be sure to pass your compliments along to our Chef-he always appreciates it when residents take an interest in the kitchen.
It is also wonderful to know that the "smaller" moments-a chat, a laugh, or the visit from the owl-left such a lasting impression. We strive to create a warm, vibrant environment, and it is heartening to hear that our nursing and office teams were able to support your family as well. We will also make sure our "Father Christmas" receives your special thanks; he'll be delighted to know he brought a smile to your mother's face.

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Review from Tracey P (Daughter-in-law of Resident) published on 14 May 2026 Submitted via Website • Report

Overall Experience

My Father In-law sadly passed away 29th April 2026 peacefully. I would like to express gratitude not just from me personally but on behalf of my Father in-laws family and wife Maureen. He was looked after with such care and content by all staff, it gave us comfort knowing how well he was being treated

at Oakdale. I would also like to take this opportunity to mention how amazing Leena was with him and myself. Always friendly and helpful and gave that personal touch as if she were a friend of the family which essentially she became whilst Neville was there. I would also like to thank Leslie the Manager who always kept me informed and nothing was ever too much to ask- we couldn't have asked for more.
I would strongly recommend Oakdale Care Home to anyone needing somewhere for a loved one and are concerned about making the right choice.

Reply from Lesley Brock, General Manager at Oakdale Care HomeOn behalf of the entire team at Oakdale, please accept our deepest and most sincere condolences. We are profoundly moved by your kind words during such a difficult time for your family and for Maureen.
It was a genuine privilege to care for Neville. He became a part of our daily lives here, and knowing that we were able to provide him with comfort and contentment in his final days means the world to us. Our goal is always to provide a home, not just a facility, and hearing that you had felt that "personal touch" is the highest praise we could receive.
Thank you for the "Special Recognition" Your mention of Leena has been shared with her, and she was incredibly touched. She truly valued the bond she formed with Neville and your family. For her, being treated like a "friend of the family" is exactly why she does this work.
I am equally grateful for your feedback in how you felt I treated you all as the manager of Oakdale care home. It is a privilege to do the job we do. Thank you.

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Review from Martin P (Son of Resident) published on 13 May 2026 Submitted via Website • Report

Overall Experience

My Father Neville spent his last couple of months at Oakdale ,the care and attention he recieved was excellent,from Lesley the manager right down to the cleaning staff,nothing was to much trouble ,my parents owned several nursing homes in devon and for both of them to say the Oakdale was the best one

they have been in is quite something, I would recomend this Nursing Home to any one who needs there elderly loved ones to be nursed in any way.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so deeply for your incredibly kind words and for taking the time to share your feedback with us.
It was a sincere honour for the entire team at Oakdale to care for Neville. He was a truly gentle man, and in every sense of the word, a gentleman. His presence is missed by all of us here.
Coming from a family who owned nursing homes yourselves, your praise carries a very special weight. Knowing that both of your parents regarded Oakdale as the best home they have experienced is the highest compliment we could hope to receive. Thank you.

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Review from David K (Son of Resident) published on 11 May 2026 Submitted via Website • Report

Overall Experience

My father was in Oakdale Care Home, for over 6 years. My wife and myself, cannot speak highly enough of the quality of care that he received from the core staff, throughout his time there.
Nothing was ever too much trouble for them and they always made sure that Dad's needs were met, with a happy disposition

and a bright smile. Dad used to really enjoy the laughs, banter and teasing that he received and DEFINITELY gave back in return.
The Home offers a wide variety of activities, which are carefully planned and thought out by the Activities Team. They decorate the Home beautifully at Christmas time and throughout the year, for 'themed days'.
The food offered at the Home, is delicious and nutritious. Dad used to particularly enjoy his 'cheese plate'.
The Housekeeping Team work hard with the laundry and keep the home looking bright, clean and welcoming.
As Dad started to decline, it was always such a comfort to us to know, and to see, how much he was truly loved and cared for by everyone

Reply from Lesley Brock, General Manager at Oakdale Care HomeOn behalf of the entire team at Oakdale Care Home, I would like to sincerely thank you for sharing such a heartfelt review of your father's time with us.
It was truly a privilege to care for him over the last six years. He was a wonderful part of our community, and our staff fondly remember the "banter" and laughter he shared with us. Knowing that he gave as good as he got certainly kept us all on our toes and brought a lot of joy to the home.

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Review from L R (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report

Overall Experience

I was so delighted that mum was able to come to the Oakdale Care Home for her final days. It was an honour & privilege to be with mum during her last weeks with us. A very special time indeed. The staff, the manager, reception, nurses, carers & even the cleaner only added to the beauty of the experience.

They were highly respectful, full of compassion, and took a holistic approach to the care provided.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so much for your deeply kind and thoughtful email. On behalf of the entire team at Oakdale Care Home, please accept our heartfelt condolences for the loss of your dear mother.
It was truly our honor and privilege to care for her during her final weeks. We understand how precious that time is for a family, and we are so glad to hear that you found it to be a special and peaceful experience.
We were all touched to know that their efforts contributed to the "beauty of the experience" for you and your family. We strive to provide holistic, compassionate care to every resident, and knowing we met that standard for your mother means the world to us.
Thank you for allowing us to be part of her journey. Our thoughts remain with you and your family during this time.

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Review from D E (Husband of Resident) published on 29 April 2026 Submitted via Postal Card • Report

Overall Experience

My wife was only in the home for a short time and I found the day staff were helpful and caring. The nurses and management were very sympathetic, professional and understanding.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you for taking the time to share such kind words with us. On behalf of the team at Oakdale, I would like to extend our sincerest well-wishes to you and your family.
While your wife was only with us for a short time, we consider it a privilege to have been entrusted with her care. I am delighted to hear that our day staff provided the helpfulness and warmth you deserved, and that our nursing and management teams were able to offer the professionalism and understanding we strive for.

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Review from Sally T (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report

Overall Experience

Manager friendly & welcoming & supportive. Reception staff friendly & welcoming. Nurses professional, caring. Care assistants very caring of patients & family visiting. Overall experience - There's some fantastic people who work there they see the whole person and do their jobs with sensitivity and

care. Even the cleaners, just the little things that makes it a bit easier to visit, like the cleaner who saw me coming would open the doors for me and smile. Thank you so very much to you all for looking after my mother in her last days.

Reply from Lesley Brock, General Manager at Oakdale Care HomeOn behalf of the entire team, I would like to offer our deepest condolences to you and your family. Please know that our thoughts are with you during this difficult time.

We are incredibly touched that you took a moment to share such thoughtful feedback. It is heartening to hear that you felt supported by our management and reception teams, and that our nurses and care assistants provided the professional, sensitive care your mother deserved.

We truly believe that "the little things," like a warm smile or a held door, are essential to providing a compassionate environment, and it means a lot to know those gestures made your visits a little easier.

Thank you for your kind recognition of our team's dedication to seeing "the whole person." It was an honor for us to care for your mother and to support your family.

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Review from June B (Sister-in-law of Resident) published on 6 April 2026 Submitted via Postal Card • Report

Overall Experience

The palliative care received by our relative was absolutely superb. We were reassured by the size and brightness of his room and the sheer dedication of the staff. The team that cared for him during his short stay here as bright, professional and cheerful as his surroundings. Many thanks.

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Review from Laurence K (Brother-in-law of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and support, the care home provides, especially as staff numbers have been cut, which makes it hard work for them to look after the residents. All the staff are very helpful and very kind to my brother-in-law. I am very impressed with the meals they provide and how lovely

and clean the home is kept. The entertainment that is on every day is first class. Also the management run the home amazingly well. Well done to all of you.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so much for your kind words and for taking the time to share your experience with us. We are absolutely thrilled to hear that you are pleased with the care your brother-in-law is receiving, and I will be sure to pass on your compliments to our catering, housekeeping, and entertainment teams. They will be delighted to know their hard work is making such a positive impact.
Regarding your observation about our team, I would like to provide a little clarity to put your mind at ease. Our staffing levels have not been reduced. As a care provider, our staffing model is designed to be flexible based on the dependency levels of our residents. This means we "step up" or "step down" our staffing numbers in direct alignment with the specific care needs and acuity of the people living with us at any given time. This ensures that our team is always positioned exactly where they are needed most to maintain the high standards of care you've observed.

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Review from Valerie H (Sister of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

My brother came into the home end of June this year after 5 months in hospital with a stroke. He has severe learning difficulties and the staff have been wonderful to him. He loves his new home and loves to go to the activities every day. We all as his family go to see him three times a week, he's always

happy and is making lots of friends and his life is full. He's also making the residents smile!

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so much for taking the time to share this truly wonderful feedback. Hearing about your brother's positive experience, especially after such a challenging period following his stroke and five months in the hospital, means a great deal to every member of our team.
We are incredibly proud of our staff's commitment to supporting him and ensuring that his needs are always met with understanding and care.
It's absolutely heartening to know that he is not only happy in his new home and enjoying the daily activities, but that he is also making friends and making the other residents smile. That joy and connection is exactly what we strive to foster here.
We appreciate you and your family for your frequent visits, which clearly contribute so much to his vibrant, full life. We will continue to ensure his happiness and well-being remain our highest priority.

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Review from R W (Husband of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Since my wife has been in Oakdale she has come on a great deal. Thanks to the care and kindness of all the staff in there.
She is very happy and learning to stand again. We have asked for NHS help but no one has been forth coming.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThat's wonderful to hear! It sounds like the care your wife is receiving at Oakdale is making a significant difference, and it's lovely to know she's happy and making progress with her mobility.

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Review from P D (Niece of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

My aunt was with you for her final years and you treated her with care and respect. When clearing her room 2 staff members came to see that I was okay and shared with me their memories of my aunt.
It has a touching experience, especially as she had been bed-ridden for 18 months so their memories meant

they had known her when she was more lively. Thank you.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThank you so much for sharing such a heartfelt and moving compliment. We are truly touched to hear that your aunt was treated with such care and respect during her final years with us.It means a great deal to know that our staff were able to offer you comfort and share their personal memories of your aunt, especially recalling her when she was more lively. Those moments of connection and shared warmth are exactly what we strive for, and it's wonderful to hear that their genuine care made a difficult time a little easier for you.

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Review from E L (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

I find the staff very helpful and caring.

Reply from Lesley Brock, General Manager at Oakdale Care HomeIt's wonderful to hear that you find our staff so helpful and caring! We really appreciate you taking the time to share your positive feedback.

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Review from A A (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and he cared for very well.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThanks so much for your kind words! We're thrilled to hear that our staff are friendly and that your loved one is well cared for.

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Review from M O (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

I had a great afternoon with mum on the second floor they had a woman singer in mum was singing and dancing which we have not seen in a long time. A member of staff was excellent with the residents she is a star.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThat sounds absolutely wonderful! It's fantastic to hear that your mum had such a joyful afternoon, singing and dancing. Those moments are truly precious, and it's clear the singer created a lovely atmosphere.It's also great to know that a member of staff stood out for being "excellent with the residents." It makes all the difference when there are dedicated and caring individuals like that. They truly are stars!

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Review from S P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

Excellent staff provide a caring and safe environment.
Quality if life is great due to all the activities that mum loves. She loves the afternoons in the garden especially when the singers are in.

Reply from Lesley Brock, General Manager at Oakdale Care HomeWhat a truly lovely comment to receive! It sounds like your mum is thriving, and we're so glad to hear that our staff are providing such a caring and safe environment for her.It's wonderful to know that the activities are making such a positive difference to her quality of life, and we're especially happy that she enjoys her afternoons in the garden, particularly when the singers are there.

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Review from S T (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Dad is really well looked after by all the team. All the staff take time to get to know them and treat them all very well and with respect. The home is always very clean and tidy, but always feels very homely too. I feel at ease knowing that he is being well looked after.

Reply from Lesley Brock, General Manager at Oakdale Care HomeThat's such lovely feedback to hear! Thank you so much for taking the time to share your positive experience. It means a great deal to the entire team to know that your dad is well looked after and that you feel at ease. We truly value your appreciation of our staff's dedication to providing respectful and personalized care in a clean and homely environment.

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Review from L D (Friend of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

Friendly staff, great facilities, always clean and tidy, lots of activities for the residents to join in with. Nice, cheerful vibe and all the residents seem well cared for.

Reply from Lesley Brock, General Manager at Oakdale Care HomeIt sounds like you had a really positive experience! Thank you so much for your wonderful feedback. It's great to hear that you found our staff friendly, the facilities excellent, and everything clean and tidy. We're also delighted that you noticed the variety of activities and the cheerful atmosphere, and that you felt the residents are well cared for. We really appreciate you taking the time to share your thoughts!