Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
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9.8 84 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Lesley Brock (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Oakdale Care Home Reviews (84)

9.8

Oakdale Care Home has a Review Score of 9.8 (9.780) out of 10, based on 42 reviews in the last 2 years.
Over all time Oakdale Care Home has 84 reviews.

Overall Experience
  • 67
  • 11
  • 1
  • 1
  • 4
Date Published
  • 84
  • 6
  • 18
  • 42
  • 42
Reviewer Connection to Oakdale Care Home
  • 19
  • 12
  • 10
  • 7
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 84, showing 1-20
Review from R W (Husband of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife has been in Oakdale she has come on a great deal. Thanks to the care and kindness of all the staff in there.
She is very happy and learning to stand again. We have asked for NHS help but no one has been forth coming.
Reply from Lesley Brock, General Manager at Oakdale Care Home
That's wonderful to hear! It sounds like the care your wife is receiving at Oakdale is making a significant difference, and it's lovely to know she's happy and making progress with her mobility.
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Review from P D (Niece of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was with you for her final years and you treated her with care and respect. When clearing her room 2 staff members came to see that I was okay and shared with me their memories of my aunt.
It has a touching experience, especially as she had been bed-ridden for 18 months so their memories meant
they had known her when she was more lively. Thank you.
Reply from Lesley Brock, General Manager at Oakdale Care Home
Thank you so much for sharing such a heartfelt and moving compliment. We are truly touched to hear that your aunt was treated with such care and respect during her final years with us.It means a great…read more
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Review from E L (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and caring.
Reply from Lesley Brock, General Manager at Oakdale Care Home
It's wonderful to hear that you find our staff so helpful and caring! We really appreciate you taking the time to share your positive feedback.
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Review from A A (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and he cared for very well.
Reply from Lesley Brock, General Manager at Oakdale Care Home
Thanks so much for your kind words! We're thrilled to hear that our staff are friendly and that your loved one is well cared for.
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Review from M O (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a great afternoon with mum on the second floor they had a woman singer in mum was singing and dancing which we have not seen in a long time. A member of staff was excellent with the residents she is a star.
Reply from Lesley Brock, General Manager at Oakdale Care Home
That sounds absolutely wonderful! It's fantastic to hear that your mum had such a joyful afternoon, singing and dancing. Those moments are truly precious, and it's clear the singer created a lovely…read more
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Review from S P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff provide a caring and safe environment.
Quality if life is great due to all the activities that mum loves. She loves the afternoons in the garden especially when the singers are in.
Reply from Lesley Brock, General Manager at Oakdale Care Home
What a truly lovely comment to receive! It sounds like your mum is thriving, and we're so glad to hear that our staff are providing such a caring and safe environment for her.It's wonderful to know…read more
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Review from S T (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is really well looked after by all the team. All the staff take time to get to know them and treat them all very well and with respect. The home is always very clean and tidy, but always feels very homely too. I feel at ease knowing that he is being well looked after.
Reply from Lesley Brock, General Manager at Oakdale Care Home
That's such lovely feedback to hear! Thank you so much for taking the time to share your positive experience. It means a great deal to the entire team to know that your dad is well looked after and…read more
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Review from L D (Friend of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, great facilities, always clean and tidy, lots of activities for the residents to join in with. Nice, cheerful vibe and all the residents seem well cared for.
Reply from Lesley Brock, General Manager at Oakdale Care Home
It sounds like you had a really positive experience! Thank you so much for your wonderful feedback. It's great to hear that you found our staff friendly, the facilities excellent, and everything clean…read more
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Review from G L (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakdale is a caring community that really goes above and beyond. They have taken the time to get to know my father and all his little quirks and treat him with great care and attention. The Care Home is frequently thematically decorated. Yesterday, everywhere was filled with red for Valentine's Day.
It looked lovely. There is a warm welcome every time I visit, and there's always time for a chat or any questions. Activities, food, housekeeping and admin all add to the excellent care that my father is receiving from the nursing staff and carers. Well done, everyone!
Reply from Lesley Brock, General Manager at Oakdale Care Home
We're delighted to hear that your father is happy and well-cared for. Our team works hard to create a positive and engaging atmosphere, and we're thrilled that it's making a difference. Thank you for…read more
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Review from Sue J (Relative of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So loved seeing mini Shetland pony dressed up.
All entertainments.
Carers are especially kind hearted and jolly.
Great surroundings.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We are delighted that you enjoyed seeing the mini Shetland pony dressed up and that you found the entertainment, careers, and surroundings to your liking.
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Review from Rob K (Son of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming staff.
Mum really enjoys the entertainment and activities.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words about our staff. We are truly grateful that you have noticed their friendliness and welcoming nature. We are also delighted that your mother is enjoying the entertainment…read more
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Review from Cliff J (Friend of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Set up run very well.
We enjoyed a meal with the resident.
Always good to visit.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We are pleased that you enjoyed your visit and the meal with the resident. We strive to make the visiting experience as smooth as possible.
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Review from Sharon K (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with all the events that are scheduled. My mother-in-law loves all the entertainment and animals.
The carers are very friendly and go out of their way to help.
We enjoy the hot drinks machine when we visit.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words about the events we host. We are glad to hear that your mother-in-law enjoyed the entertainment and animals, and that the carers were friendly and helpful. We also…read more
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Review from D M (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in care since July 2024. There have been some problems with laundry going missing and some instances where the food could be better. However, the care Mum has received has been amazing. Her health and mobility has improved and she enjoys the company of others and the staff. All the staff
are so welcoming to relatives and Mum always comments on how friendly and helpful they are. Mum is very happy.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for your feedback about your mum's stay. We are thrilled to hear that your mum is happy here and that her health and mobility have improved since joining us. We understand your…read more
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Review from A C (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent and home very friendly and welcoming. Excellent event for Remembrance Day.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for your kind words! We're thrilled to hear that you're happy with the home. You're very welcome, and we're glad you enjoyed the special event. It's always a pleasure to hear…read more
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Review from T C (Daughter-in-law of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just had a fantastic afternoon celebrating Armistice Day. Excellent presentation, staff were amazing, the buffet was brilliant.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for such lovely feedback! We're thrilled to hear that you like the home and find the team welcoming and caring.
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Review from T C (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and home are really caring and attentive.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.
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Review from B L (Relative of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff put on an excellent Remembrance service for both residents and visitors.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.
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Review from R S (Friend of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely experience every time we visit our friend. We enjoy it as much as our friend. The staff and facilities are absolutely superb!
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Review from Janet P (Resident) assisted by family/friend published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the place. Very nice atmosphere.
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for your kind words! We're absolutely thrilled to hear that you and your family have had such a positive experience. Your review means a lot to us, and we're committed to providing…read more
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Oakdale Care Home is calculated as follows: ( (420 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 492 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 Oct 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.

Frequently Asked Questions about Oakdale Care Home

What types of Care is Oakdale Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakdale Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Oakdale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakdale Care Home to the centre of Poole?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakdale Care Home to verify any information. View our terms and conditions. Oakdale Care Home has an Enhanced Service - more info.