
My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)

They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)

Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)

My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)

They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)

Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)

At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.
They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.
At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
Care Provided by The Burlington
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact The Burlington to confirm what's included and get a personalised quote:
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact The Burlington for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Boutique Care Homes
- Private Owned
Person in charge
- Margielyn Gonzaga (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- The Burlington is delighted to welcome families, visitors and members of the wider community to the home.
Parking
- Parking available for residents & families on site.
The Burlington Reviews (126)
The Burlington has a Review Score of 10 (9.968) out of 10, based on 29 reviews in the last 2 years.
Over all time The Burlington has 126 reviews.
Much more friendly and caring than previous care home experiences. Shame that bathrooms do not have towel rails (heated) or shaver sockets. I had two meals with my mother. Food bland and overcooked, lack of choice.
Much more friendly and caring than previous care home experiences. Shame that bathrooms do not have towel rails (heated) or shaver sockets. I had two meals with my mother. Food bland and overcooked, lack of choice.
We are always pleased and grateful to receive feedback on our services and whilst we are disappointed that on this occasion the food was not to our regular visitor’s liking, we take this on board and ensure that on her third respite stay we will prepare and cook all of her favourite meals. In the...
We are always pleased and grateful to receive feedback on our services and whilst we are disappointed that on this occasion the food was not to our regular visitor’s liking, we take this on board and ensure that on her third respite stay we will prepare and cook all of her favourite meals. In the meantime, we continue to encourage our residents and families to regularly eat together and to attend our food forums with our Head Chef to ensure our menus reflect the choices of our residents. We are also grateful for the suggestions for improving the facilities in the en-suite bathroom which we have taken on board.
Very pleased with this home. Lovely environment.
Very pleased with this home. Lovely environment.
Although distressed to leave her own home, Grandma (98 year's old) is being very well cared for. We are made very welcome as a family and it is a huge relief to see Grandma treated with such kindness and respect.
Although distressed to leave her own home, Grandma (98 year's old) is being very well cared for. We are made very welcome as a family and it is a huge relief to see Grandma treated with such kindness and respect.
Excellent.
Excellent.
All staff are so welcoming and it feels like a big family. It is a pleasure coming for a visit and to enjoy the facilities, tea and cakes! My Mum is very happy. The activities are stimulating and well thought through. Food is excellent.
All staff are so welcoming and it feels like a big family. It is a pleasure coming for a visit and to enjoy the facilities, tea and cakes! My Mum is very happy. The activities are stimulating and well thought through. Food is excellent.
I visited my friend of long standing for the last 2 years. He was housebound and living with his daughter who was very devoted. However, since moving here he feels much happier and has a pleasant sense of community. He feels he has a social life now however he has not forgotten the devotion of his...
I visited my friend of long standing for the last 2 years. He was housebound and living with his daughter who was very devoted. However, since moving here he feels much happier and has a pleasant sense of community. He feels he has a social life now however he has not forgotten the devotion of his daughters.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (1)
- 18 Sep 2026
Boutique Care Homes has been named a finalist in the Care Home Group of the Year (Small) category at the National Care Awards 2026. It is the fourth year running...
- 18 Sep 2026
Boutique Care Homes attended the Kent Care Awards 2026 as a finalist in the Technology Innovation category, recognising The Care Labs, the group’s free knowledge platform for families navigating care....
- 11 Sep 2026
The Burlington by Boutique Care Homes, situated in Shepperton, Surrey, has been named a finalist in the Care Home of the Year category at the Surrey Care Awards 2026. This...
- 21 Nov 2026Organiser: The Burlington
Awards / Recognitions (38)
- 30 Jan 2026Recipient: The Burlington
- 30 Jan 2026Recipient: Boutique Care Homes
- 01 Nov 2025Recipient: The Burlington
Accreditations
There are no accreditations posted yet for The Burlington.
Meet the Team (2)

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally...
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington...
Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service -what an Enhanced Service includes.
