
The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)


The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)


At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...
Care Provided by The Burlington
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact The Burlington for full pricing details and T&Cs.
Contact The Burlington to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Boutique Care Homes
- Private Owned
Person in charge
- Margielyn Gonzaga(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- The Burlington is delighted to welcome families, visitors and members of the wider community to the home.
Parking
- Parking available for residents & families on site.
The Burlington Reviews (123)
The Burlington has a Review Score of 10 (9.973) out of 10, based on 31 reviews in the last 2 years.
Over all time The Burlington has 123 reviews.
I visit my friend 3 times a week and have done since 11.07.19. This home is like a 5-star hotel and the staff are very caring and polite to her and me. I have had to ask the management for help on a couple of things and these have been done. Also, the coffee and cakes are better than a coffee shop. Many thanks to the management and staff for all their care and kindness.
Dear Denise, thank you so much for making time to submit your wonderful review which is most appreciated by Team Burlington, as well as Senior Management and The Directors of Boutique Care Homes. We look forward to seeing you again soon at The Burlington.
The Burlington is an outstanding home. Staff, food and general care for my mum is faultless. Since being at The Burlington, my mum's general health and mobility has improved greatly. Just a wonderful place for loved ones to stay.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
He chose a room which was an excellent choice. He said he enjoyed the food and it was obvious he was very well cared for. My daughter arrived to see him unannounced and found him taking part in some exercises in one of the lounges.
Everyone was very kind to him and greeted him whenever they passed.
I would highly recommend this care home. Caring is the heart of what they do and the surroundings are equivalent to a five-star hotel. I would recommend this care home to my friends.
My husband was there from 8th July until Sunday 21st July 2019.
Thank you so much for taking the time to give us such a glowing review. It’s important to us to know we are making a difference and doing all the right things.
I visited my cousin today and was very impressed by both the beautiful furnishings and garden as well as my cousin's room. He has a lovely, light and airy room with a sunny patio. The staff are friendly and caring. We spent a very happy, relaxing afternoon in the piano bar, having tea and cake.
Amazing home, very welcoming, very clean. All staff I have met were extremely nice and caring. The food has been amazing. Thank you for caring for my nan.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
The Burlington is always clean and tidy. I feel very happy to visit here.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
My mother required 2 weeks respite in June 2019. We visited many local are homes in the area and finally selected The Burlington, as it was outstanding. We were not disappointed in any way with our choice. My mother who is 95 years old, returned home from her stay very happy, having made new friends with residents and staff alike. She thoroughly enjoyed her stay. Mum is returning to The Burlington in September for 2 more weeks respite. She tells me she is looking forward to returning and meeting up with her new found friends.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
Attended the coffee morning today with mum's friend. The welcome we got when we arrived was amazing, all staff were lovely, we had a guided tour of the building. Just amazed how lovely it was. Being carer myself, I know how important this is for residents as well as families. Can’t fault the staff at all, very impressed, keep up good work.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
Spent the day at the care home for the first time today for my husband's grandmother's birthday and was blown away by the overall experience. It didn't feel like a care home at all. His Grandma seemed so well looked after and as visitors, you are made to feel very welcome. The cleanliness was faultless and the staff seemed to enjoy being there. They were pleased to talk to all of the visiting family members whilst being very attentive to my husband's grandmother's needs.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
Wonderful carers, feel very happy and contented, feel very relaxed and welcome. Food is outstanding, fresh and delicious. Completely genuine staff and the quality and standard of which I have never encountered. Totally incredible experience, feel very very lucky.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
Lovely, friendly, professional staff. Beautiful environment.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
The atmosphere is so relaxed and the staff immediately make you feel welcome.
It has been the perfect place to convalesce my mother after such a trauma.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high quality care and environment which make a positive difference to all of our residents, their families and friends.
He is more sociable and seems happy. Thank you.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high quality care and environment which make a positive difference to all of our residents, their families and friends.
All the carers and staff are fantastic and very caring. They have made me feel very welcome.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
I couldn't wish for anything better.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
So glad we found this care home for Mum, she absolutely loves it here. Looking after Mum has become so much easier.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
They look after me very well and I like living here very much.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
Much more friendly and caring than previous care home experiences. Shame that bathrooms do not have towel rails (heated) or shaver sockets. I had two meals with my mother. Food bland and overcooked, lack of choice.
We are always pleased and grateful to receive feedback on our services and whilst we are disappointed that on this occasion the food was not to our regular visitor’s liking, we take this on board and ensure that on her third respite stay we will prepare and cook all of her favourite meals. In the...
Very pleased with this home. Lovely environment.
Although distressed to leave her own home, Grandma (98 year's old) is being very well cared for. We are made very welcome as a family and it is a huge relief to see Grandma treated with such kindness and respect.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (3)
- 15 Jul 2026
Boutique Care Homes has been recognised with three awards at the Lottie Awards 2026, one of the care sector’s most rigorous independently assessed accolades. The group has been named one...
- 29 Jun 2026
Residents at The Burlington, Boutique Care Homes' care home in Shepperton, were treated to a lively morning of walking football this month as part of Care Home Open Week, when...
- 15 Jun 2026
Margielyn Gonzaga, Home Manager of The Burlington Care Home in Shepperton, has raised £1,200 for Crossroads Care Surrey after completing a full day of Bushtucker-style challenges at this year's I'm...
- 07 Aug 2026Organiser: The Burlington
- 18 Aug 2026Organiser: The Burlington
- 22 Aug 2026Organiser: The Burlington
Awards / Recognitions (38)
- 30 Jan 2026Recipient: The Burlington
- 30 Jan 2026Recipient: Boutique Care Homes
- 01 Nov 2025Recipient: The Burlington
Accreditations
There are no accreditations posted yet for The Burlington.
Meet the Team (2)

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.
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