The Burlington

68 Manygate Lane, Shepperton TW17 9EE
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9.9 110 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
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Care Provided by The Burlington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2000

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact The Burlington to find out the exact price for your requirements.

Contact The Burlington to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Burlington to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Margielyn Gonzaga (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • Parking available for residents & families on site.

The Burlington Reviews (110)

9.9

The Burlington has a Review Score of 9.9 (9.949) out of 10, based on 19 reviews in the last 2 years.
Over all time The Burlington has 110 reviews.

Overall Experience
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  • 6
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Date Published
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Reviewer Connection to The Burlington
  • 39
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  • 9
  • 7
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Total of 110, showing 41-60
Review from B F (Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at the care home in September 2021, having just lost my husband, and found the atmosphere very friendly. The rooms were spacious and well-equipped. The bathrooms were delightful and it was great to see each one had an individual shower. The food is, on the whole, very appetising and the meals
are always something to look forward to. I feel a little bit more time should be given to the question of activities to create further amalgamation of residents.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you ever so much for taking the time to leave us this feedback. I can't have imagined how difficult a time it was when you first joined us but I am so pleased to hear you are finding the home to be very friendly. Rest assured I will take on board your feedback regarding our activities and will come to speak to you about how we can improve these. I consider it a true privilege that you have chosen The Burlington as your home.
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Review from Betty P (Respite Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved my stay at The Burlington Care Home. Everyone was so helpful with everything you required, health care and medical attention, even down to a cup of tea or coffee. I can't thank them enough. I'm home now and find my stay has made me stronger and more confident. Thanks for a lovely holiday.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you so much for taking the time to leave this lovely review. We are so pleased you enjoyed your stay with us and are so excited at the prospect of you spending another holiday with us. If you need anything at all before then, please do not hesitate to pick up the phone or pop in for a visit, you are always welcome.
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Review from Sophie P (Daughter of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was really well looked after by the staff and fellow residents at The Burlington and I wouldn't hesitate to recommend it.
Newly built, it's very well laid out with a real feeling of space. It's homely with lovely touches such as homemade cake and biscuits, flowers and comfortable communal spaces.
My
mum never complained about anything - the food was great, the extra curricular activity really good and there was a strong sense of care and compassion.
The staff team also seemed to be very stable and were always a delight to deal with.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you so much for taking the time to leave us this wonderful review. It was a privilege and a pleasure to look after your Mum who we all very much miss. She was a beautiful person and I miss our chats dearly. Every time I passed her in the home it made me smile. Thank you for entrusting us with her care.
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Review from H B (Daughter of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we were viewing care homes, The Burlington stood out for its bright and welcoming ambience and smiling staff. Our mum has lived there now for a year, and our lived experience remains very positive. Mum was reluctant to leave her home and has dementia. The staff were so caring and helped both us
and Mum through the settling-in period. Six months on, we cannot believe how well and happy she is. Generally, high standard of care, activities and food, doing their best through Covid. The staff are what differentiates this care home from the others we saw.
Reply from Priya Bhayani, Marketing Director at The BurlingtonThank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your Mum receives. We truly appreciate your feedback and will share it with the team.
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Review from Jill C (Daughter of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was really happy and relaxed in The Burlington.
All the staff are so caring and thoughtful.
She had a restful experience.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Jill, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your Mum received. We truly appreciate your feedback and will share it with the team.
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Review from Cathy T (Friend of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy visiting The Burlington. My friend is very well looked after, and I'm always made welcoming by kind and caring staff.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Cathy, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend receives and that you feel welcomed by the team. We truly appreciate your feedback.
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Review from C G (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burlington is a fantastic care home. The care teams are absolutely outstanding. Ground floor Hampton care team - I want to thank you all from the bottom of my heart for all your constant loving care for my mum. Her time with you was wonderful, and thank you to everyone who was there in her final
moments - you guys are amazing.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Carmila, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Mum received at The Burlington. We truly appreciate your feedback. Mum will be sorely missed and we always remember her with fond memories. Best wishes, Team Burlington.
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Review from June W (Niece of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my aunt was a thoroughly enjoyable experience. She was happy and adjusted and I could tell she felt in control of her care. The greeting on arrival from the staff was welcoming and there was evidence of a truly caring attitude towards my aunt. Staff were aware of who she was as a person, not
just an elderly lady. She was well cared for and happy. Her family and herself are fully involved in her needs and care.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear June, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Aunt receives at The Burlington and will share your feedback with the team. We truly appreciate your feedback.
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Review from Val T (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad recently celebrated his 100th birthday at The Burlington. Staff were excited to be involved and arranged an afternoon of activities for everyone, which highlighted a great deal of thought and effort. The day exceeded our expectations and reinforced our gratitude for every member of staff at
The Burlington and the peace we get from knowing that our dad's wellbeing and quality of life are in the hands of a caring and dedicated group of individuals. A heartfelt thank you to everyone from us all.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Val, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We are really glad that your family enjoyed Dad's special birthday celebrations and hope that we created some special memories for you all. We are really glad that you are pleased with the care and service your Dad receives at The Burlington. We truly appreciate your feedback.
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Review from Ernest B (Husband of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is always happy and content. She enjoys the excellent food and is very settled at The Burlington.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Ernest, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your wife receives at The Burlington. We truly appreciate your feedback.
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Review from Sean H (Son of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very pleasant, friendly, warm and caring.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Sean, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your loved one receives at The Burlington. We truly appreciate your feedback.
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Review from Sarah R (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to The Burlington after an operation for respite care. At first, she was very anxious, but the staff went out of their way to help her settle and make her feel at home. The home is very clean and attractive, the staff are all friendly, and the food is amazing! Mum has been very happy here.
Our only concern was there wasn't always someone to help her wash and dress due to staff shortages at the time. Thank you all for your kindness and patience - we will definitely recommend!
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Sarah, Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that on the whole you had a positive experience of The Burlington. We look forward to welcoming Mum back to the home. We truly appreciate your feedback.
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Review from C R (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at The Burlington for over two years now and is still very happy indeed and constantly tells me she feels safe and well looked after. I am also very pleased with the way staff treat Mum - she enjoys their company and their care. She also enjoys the friendly 'banter'. It is a weight off
my mind knowing she is happy and I am kept informed by staff about how she is. I have always found the 'back room staff' and admin staff very helpful too.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear C R, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.
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Review from Marion E (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in the nostalgia section for nearly two years and throughout that time, he's received excellent care. He's treated very much as part of a family but at the same time has individual, personalised care.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Marion, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your husband receives at The Burlington. We truly appreciate your feedback.
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Review from W A (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say I am very happy here and treated very well by all the staff.
Reply from Priya Bhayani, Marketing Director at The BurlingtonThank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service you receive at The Burlington. We truly appreciate your feedback.
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Review from Daniel M (Nephew of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would be lost without you all. Thank you so much for everything. My aunt's care is fantastic, thanks to all the gang. Your kindness, patience, humour and care are exceptional. Thank you.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Daniel, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Aunt receives at The Burlington. We truly appreciate your feedback.
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Review from Angela W (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very compassionate staff, very informative, and are constantly keeping me up to date with my dad's improvements or any sickness. My dad loves the food.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonDear Angela, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service father receives at The Burlington. We truly appreciate your feedback.
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Review from Carole R (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really likes it. More company, nice food and lovely people.
Reply from Palvi Kotecha, Marketing and Recruitment Coordinator at The BurlingtonHi Carole, Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.
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Review from K P (Husband of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think my wife is being looked after very nicely and she seems very happy with the care she is getting.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your wife receives at The Burlington. We truly appreciate your feedback.
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Review from Graham H (Son of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the standard of the building and the quality of the decor and amenities. The staff are so friendly and efficient and my mother has improved so much since being at The Burlington. Many thanks to all concerned.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.
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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for The Burlington is calculated as follows: ( (221 Excellents x 5) + (6 Goods x 4) ) ÷ 227 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for The Burlington is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty

Kirsty Ford

Job Title: Admissions Manager Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service - more info.