
The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)


The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)


At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...
Care Provided by The Burlington
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact The Burlington for full pricing details and T&Cs.
Contact The Burlington to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Boutique Care Homes
- Private Owned
Person in charge
- Margielyn Gonzaga(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- The Burlington is delighted to welcome families, visitors and members of the wider community to the home.
Parking
- Parking available for residents & families on site.
The Burlington Reviews (123)
The Burlington has a Review Score of 10 (9.973) out of 10, based on 31 reviews in the last 2 years.
Over all time The Burlington has 123 reviews.
Mum is very happy now. Took time to settle but staff where excellent during this time.
I'm delighted to hear that your mum is now happy and settled at The Burlington. It's wonderful to know that the team provided excellent support during her settling-in period. If you have any more feedback or experiences to share, feel free to let us know. Your insights are valuable in helping us provide the best care possible.
The staff's care and reassurance gives her security and comfort.
There is always a friendly welcome and staff are on hand with a kind work or a chat to enhance that family atmosphere.
The activities further enhance this feeling of community.
Thank you for this lovely review which we very much appreciate. I will pass these kind words on to the team, I am sure they will be delighted. I am thrilled that your mum is very happy with us and that our family atmosphere comes through. We pride ourselves in providing a home that is true to our ethos of being, a warm and loving family where everyone feels at home.
The care and attention to my mother is excellent. The staff are amazing, they go the extra mile. Thank you for all you do.
We are delighted to receive this lovely review, thank you so much. We always strive to ensure the very best experience and care for residents and their loved ones. The team will be over the moon when they read this.
Very welcome, warm and helpful front reception. The room and all areas are immaculate and very clean. Genuine, confident and friendly staff. The feeling of care and consideration is omnipresent. Thank you.
Thank you so much for this great review and I will certainly pass the feedback on to the team who will be delighted. We work so hard to ensure our home is operating to the highest standards and I am very pleased you have recognised this. Our team are incredibly passionate and dedicated to providing...
Mum has been a resident since July 2021. I can't fault the care and Mum has thrived here. All the staff are friendly, kind and always cheerful. If I have had any concerns or queries they have been addressed immediately. I highly recommend The Burlington.
This review means so much! Thank you for taking the time to write these lovely words. We consider it a great honour to have been entrusted with your mum's care and it has been a pleasure to see her thriving. I will be sure to share this with the team.
The home organised a family birthday party for us to have with Mum in their family room. The room was laid out beautifully, the food and service were excellent and we were able to have such a happy time together with Mum. This is the first time since Covid we have been able to do this, so it was a very special family occasion. Many thanks to The Burlington for helping this to happen!
Thank you for leaving us this lovely review. It was a pleasure to host you all for your mum's birthday. I will pass this feedback on to the rest of the team who I'm sure will be delighted. Thank you again.
I can't speak more highly about the staff caring for my mum. She has dementia and they arranged for our family, including young children, to meet in a private room to celebrate her birthday. Sandwiches, tea, wine and soft drinks were provided and we were able to have some very special time with her. Special thanks to two staff members, you are amazing.
Thank you for leaving us this lovely review. We are so pleased to hear you are happy with our service and we will always pride ourselves on supporting families to create happy memories together. We consider it an honour to care for your Mum and I will pass this feedback on to the team.
Our entire family are overjoyed with The Burlington. It is always a pleasure visiting, the staff are all above and beyond. They always greet you with a broad smile and listen to any concerns we may have over my mother. Nothing is ever too much trouble and they are all incredibly professional. It is spotlessly clean and the food is imaginative and of an incredibly high standard.
Our ethos at Boutique Care Homes is to be a warm and loving family where everyone feels at home, so I am very pleased to hear that this has been your experience at The Burlington. We will pass this feedback on to the team who will no doubt be delighted.
My mother is very happy here. She looks healthy and is more talkative since coming to stay here. This is very reassuring as we live in America for the time being. We appreciate our weekly video calls and above all, we appreciate the wonderful care that is given to my mum.
We are very grateful to have received this feedback and are humbled that you entrusted us with your mother's care. We pride ourselves on being able to support residents to blossom in their own unique ways. Thank you again.
I heard from several friends that The Burlington was the best and I can confirm it is. The staff are wonderful and caring. No complaints about the menu, which is varied and looks delicious. Living in Australia, I have the confidence of knowing that Mum is in good hands. Also, I can keep in contact by email or telephone.
Thank you for this lovely review and we are delighted to hear you are happy with your experience. I will certainly pass on this feedback to our hospitality team who will be very happy to receive this feedback. Thank you for trusting us with your mother's care.
As usual, the staff are very caring of my mother. The home always has a great atmosphere with both the staff and the residents happy to be there.
Happiness is central to what makes The Burlington such a special place and we are very thankful to hear you feel the home has a great atmosphere. Thank you again for taking the time to write this review and for entrusting us with your mother's care.
It's lovely to come and see my friend and the staff are so good to me and very friendly on the visit. It's a great place to be, so much going on.
Thank you for taking the time to leave us this beautiful review. It is always a pleasure to have you visit your friend and be able to see how happy this makes her.
I'm extremely happy with the care and attention shown to my mother. Nothing is ever a problem for the staff, who are always ready and willing to respond and help us with our questions. The entire team work tirelessly to ensure the residents are made to feel comfortable and as at home as possible.
Thank you so much for this lovely review. I am so pleased you are happy with The Burlington. I am so proud of the attentiveness and dedication of the team and I will surely pass this feedback along. It is a real honour to care for your mother and thank you again for trusting us with her care.
The staff are very loving to my mother. I'm very pleased with the care.
Thank you so much for your review. It is a pleasure to care for your mother. Thank you for trusting us to do so.
I arrived at the care home in September 2021, having just lost my husband, and found the atmosphere very friendly. The rooms were spacious and well-equipped. The bathrooms were delightful and it was great to see each one had an individual shower. The food is, on the whole, very appetising and the meals are always something to look forward to. I feel a little bit more time should be given to the question of activities to create further amalgamation of residents.
Thank you ever so much for taking the time to leave us this feedback. I can't have imagined how difficult a time it was when you first joined us but I am so pleased to hear you are finding the home to be very friendly. Rest assured I will take on board your feedback regarding our activities and...
I loved my stay at The Burlington Care Home. Everyone was so helpful with everything you required, health care and medical attention, even down to a cup of tea or coffee. I can't thank them enough. I'm home now and find my stay has made me stronger and more confident. Thanks for a lovely holiday.
Thank you so much for taking the time to leave this lovely review. We are so pleased you enjoyed your stay with us and are so excited at the prospect of you spending another holiday with us. If you need anything at all before then, please do not hesitate to pick up the phone or pop in for a visit, you are always welcome.
Newly built, it's very well laid out with a real feeling of space. It's homely with lovely touches such as homemade cake and biscuits, flowers and comfortable communal spaces.
My mum never complained about anything - the food was great, the extra curricular activity really good and there was a strong sense of care and compassion.
The staff team also seemed to be very stable and were always a delight to deal with.
Thank you so much for taking the time to leave us this wonderful review. It was a privilege and a pleasure to look after your Mum who we all very much miss. She was a beautiful person and I miss our chats dearly. Every time I passed her in the home it made me smile. Thank you for entrusting us with her care.
When we were viewing care homes, The Burlington stood out for its bright and welcoming ambience and smiling staff. Our mum has lived there now for a year, and our lived experience remains very positive. Mum was reluctant to leave her home and has dementia. The staff were so caring and helped both us and Mum through the settling-in period. Six months on, we cannot believe how well and happy she is. Generally, high standard of care, activities and food, doing their best through Covid. The staff are what differentiates this care home from the others we saw.
Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive...
All the staff are so caring and thoughtful.
She had a restful experience.
Dear Jill, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
I enjoy visiting The Burlington. My friend is very well looked after, and I'm always made welcoming by kind and caring staff.
Dear Cathy, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (3)
- 15 Jul 2026
Boutique Care Homes has been recognised with three awards at the Lottie Awards 2026, one of the care sector’s most rigorous independently assessed accolades. The group has been named one...
- 29 Jun 2026
Residents at The Burlington, Boutique Care Homes' care home in Shepperton, were treated to a lively morning of walking football this month as part of Care Home Open Week, when...
- 15 Jun 2026
Margielyn Gonzaga, Home Manager of The Burlington Care Home in Shepperton, has raised £1,200 for Crossroads Care Surrey after completing a full day of Bushtucker-style challenges at this year's I'm...
- 07 Aug 2026Organiser: The Burlington
- 18 Aug 2026Organiser: The Burlington
- 22 Aug 2026Organiser: The Burlington
Awards / Recognitions (38)
- 30 Jan 2026Recipient: The Burlington
- 30 Jan 2026Recipient: Boutique Care Homes
- 01 Nov 2025Recipient: The Burlington
Accreditations
There are no accreditations posted yet for The Burlington.
Meet the Team (2)

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service -more info.
