My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)
They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)
Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)
My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)
They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)
Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.
They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.
At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
Contact The Burlington to confirm what's included and get a personalised quote:
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact The Burlington for full pricing details and T&Cs.
The Burlington has a Review Score of 10 (9.968) out of 10, based on 29 reviews in the last 2 years.
Over all time The Burlington has 126 reviews.
The staff became part of your family and we became part of the Burlington family. All the staff are professional,...
Thank you from the bottom of my heart.
Thank you from the bottom of our hearts for your kind words. We're truly grateful for your trust and for allowing us to care for your grandmother. We're glad to hear that The Burlington became a loving and welcoming home for her and that our team became an extended family. Your appreciation means the world to us, and we're honoured to have been a part of her final years.
My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and...
My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and treatment from them has been great. My mother-in-law's last days were made so very much better (for both her and us as her family) than we could have asked for and we really felt part of a real family atmosphere. She loved her time with you all. Thank you.
We're deeply touched by your heartfelt words. It's truly rewarding to know that The Burlington provided exceptional care for your mother-in-law throughout her time with us. We're honoured to have been a part of her life, and we're grateful for the opportunity to have created a family atmosphere...
We're deeply touched by your heartfelt words. It's truly rewarding to know that The Burlington provided exceptional care for your mother-in-law throughout her time with us. We're honoured to have been a part of her life, and we're grateful for the opportunity to have created a family atmosphere that brought comfort to her and your family. Please accept our sincere condolences for your loss, and thank you for sharing your experience with us.
My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank...
My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank you very much.
We're thrilled to hear that your father has been enjoying his outings. Providing these opportunities for residents to explore the outside world and be part of the community is indeed important for their well-being. We take great pride in ensuring their care and happiness. Thank you for your kind words and for trusting us to look after your father. Your appreciation means a lot to our team.
Mum is very happy now. Took time to settle but staff where excellent during this time.
Mum is very happy now. Took time to settle but staff where excellent during this time.
I'm delighted to hear that your mum is now happy and settled at The Burlington. It's wonderful to know that the team provided excellent support during her settling-in period. If you have any more feedback or experiences to share, feel free to let us know. Your insights are valuable in helping us provide the best care possible.
The activities further enhance this...
The activities further enhance this feeling of community.
Thank you for this lovely review which we very much appreciate. I will pass these kind words on to the team, I am sure they will be delighted. I am thrilled that your mum is very happy with us and that our family atmosphere comes through. We pride ourselves in providing a home that is true to our ethos of being, a warm and loving family where everyone feels at home.
The care and attention to my mother is excellent. The staff are amazing, they go the extra mile. Thank you for all you do.
The care and attention to my mother is excellent. The staff are amazing, they go the extra mile. Thank you for all you do.
We are delighted to receive this lovely review, thank you so much. We always strive to ensure the very best experience and care for residents and their loved ones. The team will be over the moon when they read this.
Very welcome, warm and helpful front reception. The room and all areas are immaculate and very clean. Genuine, confident and friendly staff. The feeling of care and consideration is omnipresent. Thank you.
Very welcome, warm and helpful front reception. The room and all areas are immaculate and very clean. Genuine, confident and friendly staff. The feeling of care and consideration is omnipresent. Thank you.
Thank you so much for this great review and I will certainly pass the feedback on to the team who will be delighted. We work so hard to ensure our home is operating to the highest standards and I am very pleased you have recognised this. Our team are incredibly passionate and dedicated to providing...
Thank you so much for this great review and I will certainly pass the feedback on to the team who will be delighted. We work so hard to ensure our home is operating to the highest standards and I am very pleased you have recognised this. Our team are incredibly passionate and dedicated to providing the best care for residents and embodying our ethos to be a warm and loving family where everyone feels at home.
Mum has been a resident since July 2021. I can't fault the care and Mum has thrived here. All the staff are friendly, kind and always cheerful. If I have had any concerns or queries they have been addressed immediately. I highly recommend The Burlington.
Mum has been a resident since July 2021. I can't fault the care and Mum has thrived here. All the staff are friendly, kind and always cheerful. If I have had any concerns or queries they have been addressed immediately. I highly recommend The Burlington.
This review means so much! Thank you for taking the time to write these lovely words. We consider it a great honour to have been entrusted with your mum's care and it has been a pleasure to see her thriving. I will be sure to share this with the team.
The home organised a family birthday party for us to have with Mum in their family room. The room was laid out beautifully, the food and service were excellent and we were able to have such a happy time together with Mum. This is the first time since Covid we have been able to do this, so it was a...
The home organised a family birthday party for us to have with Mum in their family room. The room was laid out beautifully, the food and service were excellent and we were able to have such a happy time together with Mum. This is the first time since Covid we have been able to do this, so it was a very special family occasion. Many thanks to The Burlington for helping this to happen!
Thank you for leaving us this lovely review. It was a pleasure to host you all for your mum's birthday. I will pass this feedback on to the rest of the team who I'm sure will be delighted. Thank you again.
I can't speak more highly about the staff caring for my mum. She has dementia and they arranged for our family, including young children, to meet in a private room to celebrate her birthday. Sandwiches, tea, wine and soft drinks were provided and we were able to have some very special time with...
I can't speak more highly about the staff caring for my mum. She has dementia and they arranged for our family, including young children, to meet in a private room to celebrate her birthday. Sandwiches, tea, wine and soft drinks were provided and we were able to have some very special time with her. Special thanks to two staff members, you are amazing.
Thank you for leaving us this lovely review. We are so pleased to hear you are happy with our service and we will always pride ourselves on supporting families to create happy memories together. We consider it an honour to care for your Mum and I will pass this feedback on to the team.
Our entire family are overjoyed with The Burlington. It is always a pleasure visiting, the staff are all above and beyond. They always greet you with a broad smile and listen to any concerns we may have over my mother. Nothing is ever too much trouble and they are all incredibly professional. It is...
Our entire family are overjoyed with The Burlington. It is always a pleasure visiting, the staff are all above and beyond. They always greet you with a broad smile and listen to any concerns we may have over my mother. Nothing is ever too much trouble and they are all incredibly professional. It is spotlessly clean and the food is imaginative and of an incredibly high standard.
Our ethos at Boutique Care Homes is to be a warm and loving family where everyone feels at home, so I am very pleased to hear that this has been your experience at The Burlington. We will pass this feedback on to the team who will no doubt be delighted.
My mother is very happy here. She looks healthy and is more talkative since coming to stay here. This is very reassuring as we live in America for the time being. We appreciate our weekly video calls and above all, we appreciate the wonderful care that is given to my mum.
My mother is very happy here. She looks healthy and is more talkative since coming to stay here. This is very reassuring as we live in America for the time being. We appreciate our weekly video calls and above all, we appreciate the wonderful care that is given to my mum.
We are very grateful to have received this feedback and are humbled that you entrusted us with your mother's care. We pride ourselves on being able to support residents to blossom in their own unique ways. Thank you again.
I heard from several friends that The Burlington was the best and I can confirm it is. The staff are wonderful and caring. No complaints about the menu, which is varied and looks delicious. Living in Australia, I have the confidence of knowing that Mum is in good hands. Also, I can keep in contact...
I heard from several friends that The Burlington was the best and I can confirm it is. The staff are wonderful and caring. No complaints about the menu, which is varied and looks delicious. Living in Australia, I have the confidence of knowing that Mum is in good hands. Also, I can keep in contact by email or telephone.
Thank you for this lovely review and we are delighted to hear you are happy with your experience. I will certainly pass on this feedback to our hospitality team who will be very happy to receive this feedback. Thank you for trusting us with your mother's care.
As usual, the staff are very caring of my mother. The home always has a great atmosphere with both the staff and the residents happy to be there.
As usual, the staff are very caring of my mother. The home always has a great atmosphere with both the staff and the residents happy to be there.
Happiness is central to what makes The Burlington such a special place and we are very thankful to hear you feel the home has a great atmosphere. Thank you again for taking the time to write this review and for entrusting us with your mother's care.
It's lovely to come and see my friend and the staff are so good to me and very friendly on the visit. It's a great place to be, so much going on.
It's lovely to come and see my friend and the staff are so good to me and very friendly on the visit. It's a great place to be, so much going on.
Thank you for taking the time to leave us this beautiful review. It is always a pleasure to have you visit your friend and be able to see how happy this makes her.
I'm extremely happy with the care and attention shown to my mother. Nothing is ever a problem for the staff, who are always ready and willing to respond and help us with our questions. The entire team work tirelessly to ensure the residents are made to feel comfortable and as at home as possible.
I'm extremely happy with the care and attention shown to my mother. Nothing is ever a problem for the staff, who are always ready and willing to respond and help us with our questions. The entire team work tirelessly to ensure the residents are made to feel comfortable and as at home as possible.
Thank you so much for this lovely review. I am so pleased you are happy with The Burlington. I am so proud of the attentiveness and dedication of the team and I will surely pass this feedback along. It is a real honour to care for your mother and thank you again for trusting us with her care.
The staff are very loving to my mother. I'm very pleased with the care.
The staff are very loving to my mother. I'm very pleased with the care.
Thank you so much for your review. It is a pleasure to care for your mother. Thank you for trusting us to do so.
I arrived at the care home in September 2021, having just lost my husband, and found the atmosphere very friendly. The rooms were spacious and well-equipped. The bathrooms were delightful and it was great to see each one had an individual shower. The food is, on the whole, very appetising and the...
I arrived at the care home in September 2021, having just lost my husband, and found the atmosphere very friendly. The rooms were spacious and well-equipped. The bathrooms were delightful and it was great to see each one had an individual shower. The food is, on the whole, very appetising and the meals are always something to look forward to. I feel a little bit more time should be given to the question of activities to create further amalgamation of residents.
Thank you ever so much for taking the time to leave us this feedback. I can't have imagined how difficult a time it was when you first joined us but I am so pleased to hear you are finding the home to be very friendly. Rest assured I will take on board your feedback regarding our activities and...
Thank you ever so much for taking the time to leave us this feedback. I can't have imagined how difficult a time it was when you first joined us but I am so pleased to hear you are finding the home to be very friendly. Rest assured I will take on board your feedback regarding our activities and will come to speak to you about how we can improve these. I consider it a true privilege that you have chosen The Burlington as your home.
I loved my stay at The Burlington Care Home. Everyone was so helpful with everything you required, health care and medical attention, even down to a cup of tea or coffee. I can't thank them enough. I'm home now and find my stay has made me stronger and more confident. Thanks for a lovely holiday.
I loved my stay at The Burlington Care Home. Everyone was so helpful with everything you required, health care and medical attention, even down to a cup of tea or coffee. I can't thank them enough. I'm home now and find my stay has made me stronger and more confident. Thanks for a lovely holiday.
Thank you so much for taking the time to leave this lovely review. We are so pleased you enjoyed your stay with us and are so excited at the prospect of you spending another holiday with us. If you need anything at all before then, please do not hesitate to pick up the phone or pop in for a visit, you are always welcome.
Newly built, it's very well laid out with a real feeling of space. It's homely with lovely touches such as homemade cake and biscuits, flowers and comfortable communal...
The staff team also seemed to be very stable and were always a delight to deal with.
Thank you so much for taking the time to leave us this wonderful review. It was a privilege and a pleasure to look after your Mum who we all very much miss. She was a beautiful person and I miss our chats dearly. Every time I passed her in the home it made me smile. Thank you for entrusting us with her care.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Boutique Care Homes has been named a finalist in the Care Home Group of the Year (Small) category at the National Care Awards 2026. It is the fourth year running...
Boutique Care Homes attended the Kent Care Awards 2026 as a finalist in the Technology Innovation category, recognising The Care Labs, the group’s free knowledge platform for families navigating care....
The Burlington by Boutique Care Homes, situated in Shepperton, Surrey, has been named a finalist in the Care Home of the Year category at the Surrey Care Awards 2026. This...
There are no accreditations posted yet for The Burlington.
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally...
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.
Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington...
Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.
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