
The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)


The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)


At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...
Care Provided by The Burlington
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact The Burlington for full pricing details and T&Cs.
Contact The Burlington to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Boutique Care Homes
- Private Owned
Person in charge
- Margielyn Gonzaga(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Visiting
- The Burlington is delighted to welcome families, visitors and members of the wider community to the home.
Parking
- Parking available for residents & families on site.
The Burlington Reviews (123)
The Burlington has a Review Score of 10 (9.973) out of 10, based on 31 reviews in the last 2 years.
Over all time The Burlington has 123 reviews.
We are very pleased with the care and help provided in a very difficult situation.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Nan has settled in really well at The Burlington. We are so pleased and relieved with our choice. Mum is looking and feeling better too as she was so worried about nan moving into a care home.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
This will be my last review, as my mother passed away two weeks ago there. First, I would like to thank the team that looked after my mum. I have had trouble with the management in the past, and I totally disagree that Dementia cases have to be put out of the way on other floors, which seems to be the rule in the UK. These are my opinions only.
Thank you for your feedback. Our sincere condolences for your loss; we will all miss her and her sense of humour very much.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver...
I found that the staff to be very friendly and accommodating. They did a lot to involve the residents and to take part in activities. The home was always clean. It was always nice to walk in, and it didn’t matter whether it was management or caters, they always seemed cheerful and knew your name. I found palliative and end of life care for my mother to be exceptional; the staff were really caring right up to the end.
Thank you for your feedback. Our sincere condolences for your loss; we will all miss your mother and her sense of humour very much. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver...
During Coronavirus, the home has continued to give us regular updates and information, and have done everything they can to maintain meaningful contact with our loved one - in sickness and in health. Thank you!
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
My uncle went into The Burlington during lockdown one, at home alone, he was lonely and stuck in a shell as he didn't have anyone to talk to. We decided to make the decision to move him into a care home, which turns out was the best thing we did. He is now so happy, he has a group of friends that he has lunch with, but best of all, he is being looked after and eating properly again!
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
My husband is very well cared for and is very happy here during his four-week respite care.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
The attitude and professionalism of staff at The Burlington with whom I came into contact were always exemplary. All were very friendly and I was confident that my parents would be taken care of in a compassionate and empathic manner. Covid19 restrictions did inhibit the range of options available to my parents and us in terms of visiting and enjoying time with them. However, there is little The Burlington could do about that but they did their very best.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
My mother came to The Burlington during lockdown following a hospital stay. The transfer was very well managed and as soon as she arrived I was able to see her via video call. Since being there Mum has been shown nothing but kindness and seems more calm and contented despite her dementia. It is difficult having limited visiting due to the situation we are all in at the moment, but when I do see her I always feel reassured that she is being very well looked after and can’t thank the care team and staff enough.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
It has been an extremely traumatic time for our family and The Burlington staff have supported us through this with compassion, kindness, professionalism and humour. I feel they have really got to know my mum and her individual needs and wishes. The communication with the family has been excellent. I cannot thank The Burlington enough.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
It was such a difficult decision to place my mother into a care home, but as soon as I visited The Burlington, I felt reassured. The staff was so welcoming and the surroundings so lovely and calm. Thank you to everyone for giving me peace of mind about my Mother's wellbeing in her latter years.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
My father has been a resident of The Burlington for just over a year. It is a wonderful environment full of positivity, warmth, and love. My father has really settled in now and has built relationships with other residents and carers. The overall care is very good and we know that the team have been working very hard during lockdown to maintain the residents' spirits and keep them engaged in various ways. There is no doubt in our minds that this is the very best place for my father. Thank you to each and every person who looks after him on a daily basis ensuring that his safety, well being, and happiness are maintained. This has been a very difficult time for everyone and not being able to see my father has been hard, but we know the risks the team have taken to be there every day. We will be forever grateful. We look forward to seeing you all again in the near future.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
They both loved the home from the moment they saw it and settled very quickly.
The home is very homely and lots of lovely activities to keep mum busy.
The staff are all excellent and nothing is too much trouble. We would wholeheartedly recommend it.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment which make a positive difference to all of our residents, their families and friends.
Excellent care, lovely surroundings, everybody is so friendly.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
A very pleasant environment with caring staff. Excellent rooms and regular entertainment for residents. Family and friends always welcomed with drinks and cakes. Varied menu and dining room tables laid with care. Overall, this has been an excellent experience.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
From the moment we entered The Burlington we felt nothing but caring support and warmth of friendship all given in a professional manner. Their aim to make the residents stay to be "home from home" they have achieved 100%. My husbands physical, emotional and overall needs be a time of respite and rehabilitation were met by every member of staff who were most attentive and extremely helpful carrying out their respective duties in a cheerful and caring manner. We feel blessed and privileged to have experienced such a marvellous care home.
Lovely care home, very nice rooms, my aunt is very happy here and the staff are very welcoming.
Lovely home, lovely food. Great staff, excellent atmosphere and lovely and clean. I would move in tomorrow.
My mother-in-law has blossomed again since coming into the fantastic care of this wonderful care home. Many thanks to the wonderful staff and management for their dedication and care which is faultless.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
Plus the food is excellent and the entertainment is very good.
It's a load off my mind knowing mum is safe, secure and really cared for.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (3)
- 15 Jul 2026
Boutique Care Homes has been recognised with three awards at the Lottie Awards 2026, one of the care sector’s most rigorous independently assessed accolades. The group has been named one...
- 29 Jun 2026
Residents at The Burlington, Boutique Care Homes' care home in Shepperton, were treated to a lively morning of walking football this month as part of Care Home Open Week, when...
- 15 Jun 2026
Margielyn Gonzaga, Home Manager of The Burlington Care Home in Shepperton, has raised £1,200 for Crossroads Care Surrey after completing a full day of Bushtucker-style challenges at this year's I'm...
- 07 Aug 2026Organiser: The Burlington
- 18 Aug 2026Organiser: The Burlington
- 22 Aug 2026Organiser: The Burlington
Awards / Recognitions (38)
- 30 Jan 2026Recipient: The Burlington
- 30 Jan 2026Recipient: Boutique Care Homes
- 01 Nov 2025Recipient: The Burlington
Accreditations
There are no accreditations posted yet for The Burlington.
Meet the Team (2)

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service -more info.
