The Burlington

68 Manygate Lane, Shepperton TW17 9EE
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9.9 107 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
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Care Provided by The Burlington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2000

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact The Burlington to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Margielyn Gonzaga (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • Parking available for residents & families on site.

The Burlington Reviews (107)

9.9

The Burlington has a Review Score of 9.9 (9.940) out of 10, based on 15 reviews in the last 2 years.
Over all time The Burlington has 107 reviews.

Overall Experience
  • 100
  • 7
  • 0
  • 0
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Date Published
  • 107
  • 2
  • 6
  • 15
  • 92
Reviewer Connection to The Burlington
  • 38
  • 22
  • 9
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 107, showing 61-80
Review from James E (Son of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The things I most appreciate are the personal care staff provide, the proactive updating and the activities and delicious food they provide. Staff always go the extra mile and know each residents' needs very well.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
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Review from V O (Sister-in-law of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Asked to arrive half an hour early in order to take test. All in order. Staff helpful. Resident was ready at the time agreed.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
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Review from Barbara C (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care and all services. Thank you to all the office staff and carers, day and night.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
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  • Care / Support
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Review from Helen S (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is so comforting to know my mother is being looked after so well by such caring, dedicated and highly trained staff. I no longer spend sleepless nights worrying about her. The staff are always friendly and welcoming when I visit Mum. Communication with the home has always been excellent, even in
the midst of the lockdown last year. Mum is safe, settled and content, which is all I could ask for.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
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  • Care / Support
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Review from S G (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and help provided in a very difficult situation.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from J A (Grandson of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has settled in really well at The Burlington. We are so pleased and relieved with our choice. Mum is looking and feeling better too as she was so worried about nan moving into a care home.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from Alan D (Son of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
This will be my last review, as my mother passed away two weeks ago there. First, I would like to thank the team that looked after my mum. I have had trouble with the management in the past, and I totally disagree that Dementia cases have to be put out of the way on other floors, which seems to be the
rule in the UK. These are my opinions only.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for your feedback. Our sincere condolences for your loss; we will all miss her and her sense of humour very much.

Receiving feedback is important to us, as is the compassionate care and…read more
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Review from Tony D (Son of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found that the staff to be very friendly and accommodating. They did a lot to involve the residents and to take part in activities. The home was always clean. It was always nice to walk in, and it didn’t matter whether it was management or caters, they always seemed cheerful and knew your name. I
found palliative and end of life care for my mother to be exceptional; the staff were really caring right up to the end.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for your feedback. Our sincere condolences for your loss; we will all miss your mother and her sense of humour very much. Receiving feedback is important to us, as is the compassionate care…read more
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Review from N D (Son of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During Coronavirus, the home has continued to give us regular updates and information, and have done everything they can to maintain meaningful contact with our loved one - in sickness and in health. Thank you!
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
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  • Care / Support
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Review from P R (Nephew of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle went into The Burlington during lockdown one, at home alone, he was lonely and stuck in a shell as he didn't have anyone to talk to. We decided to make the decision to move him into a care home, which turns out was the best thing we did. He is now so happy, he has a group of friends that he
has lunch with, but best of all, he is being looked after and eating properly again!
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from I J (Wife of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well cared for and is very happy here during his four-week respite care.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from I W (Son of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The attitude and professionalism of staff at The Burlington with whom I came into contact were always exemplary. All were very friendly and I was confident that my parents would be taken care of in a compassionate and empathic manner. Covid19 restrictions did inhibit the range of options available to
my parents and us in terms of visiting and enjoying time with them. However, there is little The Burlington could do about that but they did their very best.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from H M (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to The Burlington during lockdown following a hospital stay. The transfer was very well managed and as soon as she arrived I was able to see her via video call. Since being there Mum has been shown nothing but kindness and seems more calm and contented despite her dementia. It is difficult
having limited visiting due to the situation we are all in at the moment, but when I do see her I always feel reassured that she is being very well looked after and can’t thank the care team and staff enough.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Gaynor F (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been an extremely traumatic time for our family and The Burlington staff have supported us through this with compassion, kindness, professionalism and humour. I feel they have really got to know my mum and her individual needs and wishes. The communication with the family has been excellent.
I cannot thank The Burlington enough.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Harby G (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was such a difficult decision to place my mother into a care home, but as soon as I visited The Burlington, I felt reassured. The staff was so welcoming and the surroundings so lovely and calm. Thank you to everyone for giving me peace of mind about my Mother's wellbeing in her latter years.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Fleur H (Daughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of The Burlington for just over a year. It is a wonderful environment full of positivity, warmth, and love. My father has really settled in now and has built relationships with other residents and carers. The overall care is very good and we know that the team have been
working very hard during lockdown to maintain the residents' spirits and keep them engaged in various ways. There is no doubt in our minds that this is the very best place for my father. Thank you to each and every person who looks after him on a daily basis ensuring that his safety, well being, and happiness are maintained. This has been a very difficult time for everyone and not being able to see my father has been hard, but we know the risks the team have taken to be there every day. We will be forever grateful. We look forward to seeing you all again in the near future.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from M S (Son of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely happy with The Burlington and their help with our parents.
They both loved the home from the moment they saw it and settled very quickly.
The home is very homely and lots of lovely activities to keep mum busy.
The staff are all excellent and nothing is too much trouble. We
would wholeheartedly recommend it.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience of The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Wife of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, lovely surroundings, everybody is so friendly.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V H (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant environment with caring staff. Excellent rooms and regular entertainment for residents. Family and friends always welcomed with drinks and cakes. Varied menu and dining room tables laid with care. Overall, this has been an excellent experience.
Reply from Priya Bhayani, Senior Project Manager at The Burlington
Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V E (Wife of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we entered The Burlington we felt nothing but caring support and warmth of friendship all given in a professional manner. Their aim to make the residents stay to be "home from home" they have achieved 100%. My husbands physical, emotional and overall needs be a time of respite and rehabilitation
were met by every member of staff who were most attentive and extremely helpful carrying out their respective duties in a cheerful and caring manner. We feel blessed and privileged to have experienced such a marvellous care home.
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.978 for The Burlington is calculated as follows: ( (175 Excellents x 5) + (4 Goods x 4) ) ÷ 179 Ratings = 4.978
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.962 Points relating to the number of positive Reviews for The Burlington is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty

Kirsty Ford

Job Title: Admissions Manager Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service - more info.