The Burlington

68 Manygate Lane, Shepperton TW17 9EE
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Top 20 carehome certificate
10 120 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
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Care Provided by The Burlington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2000

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact The Burlington to find out the exact price for your requirements.

Contact The Burlington to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Burlington to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Margielyn Gonzaga (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • Parking available for residents & families on site.

The Burlington Reviews (120)

10

The Burlington has a Review Score of 10 (9.976) out of 10, based on 28 reviews in the last 2 years.
Over all time The Burlington has 120 reviews.

Overall Experience
  • 114
  • 6
  • 0
  • 0
  • 0
Date Published
  • 120
  • 16
  • 19
  • 28
  • 92
Reviewer Connection to The Burlington
  • 44
  • 26
  • 9
  • 8
  • 6
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 120, showing 61-80
Review from Sean H (Son of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very pleasant, friendly, warm and caring.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Sean, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your loved one receives at The Burlington. We truly appreciate your feedback.
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Review from Sarah R (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to The Burlington after an operation for respite care. At first, she was very anxious, but the staff went out of their way to help her settle and make her feel at home. The home is very clean and attractive, the staff are all friendly, and the food is amazing! Mum has been very happy here.
Our only concern was there wasn't always someone to help her wash and dress due to staff shortages at the time. Thank you all for your kindness and patience - we will definitely recommend!
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Sarah, Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that on the whole you had a positive experience of The Burlington. We look forward to welcoming Mum back to the home. We truly appreciate your feedback.
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Review from C R (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at The Burlington for over two years now and is still very happy indeed and constantly tells me she feels safe and well looked after. I am also very pleased with the way staff treat Mum - she enjoys their company and their care. She also enjoys the friendly 'banter'. It is a weight off
my mind knowing she is happy and I am kept informed by staff about how she is. I have always found the 'back room staff' and admin staff very helpful too.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear C R, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.
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Review from Marion E (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in the nostalgia section for nearly two years and throughout that time, he's received excellent care. He's treated very much as part of a family but at the same time has individual, personalised care.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Marion, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your husband receives at The Burlington. We truly appreciate your feedback.
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Review from W A (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say I am very happy here and treated very well by all the staff.
Reply from Priya Bhayani, Marketing Director at The BurlingtonThank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service you receive at The Burlington. We truly appreciate your feedback.
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Review from Daniel M (Nephew of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would be lost without you all. Thank you so much for everything. My aunt's care is fantastic, thanks to all the gang. Your kindness, patience, humour and care are exceptional. Thank you.
Reply from Priya Bhayani, Marketing Director at The BurlingtonDear Daniel, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Aunt receives at The Burlington. We truly appreciate your feedback.
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Review from Angela W (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very compassionate staff, very informative, and are constantly keeping me up to date with my dad's improvements or any sickness. My dad loves the food.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonDear Angela, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service father receives at The Burlington. We truly appreciate your feedback.
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Review from Carole R (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really likes it. More company, nice food and lovely people.
Reply from Palvi Kotecha, Marketing and Recruitment Coordinator at The BurlingtonHi Carole, Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.
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Review from K P (Husband of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think my wife is being looked after very nicely and she seems very happy with the care she is getting.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your wife receives at The Burlington. We truly appreciate your feedback.
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Review from Graham H (Son of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the standard of the building and the quality of the decor and amenities. The staff are so friendly and efficient and my mother has improved so much since being at The Burlington. Many thanks to all concerned.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.
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Review from Jean S (Wife of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Communication and reassurance from staff is excellent. My husband appears happy and relaxed.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your husband receives at The Burlington. We truly appreciate your feedback.
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Review from C G (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring team have been wonderful in helping my mother settle in. They take the time and trouble to get to know her. I also feel I can ring up and ask them about her care. Nothing is too much trouble and they are always around. They really are a "caring" team where the individual matters. Thanks.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.
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Review from H R (Nephew of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited my uncle, who was reluctant to move to a care home, he looks very happy and well looked after. The staff are just wonderful. I felt welcomed and relaxed, although there are so many infection controls are in place to keep everyone safe. The home is extremely clean, well managed, and just
the best.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your uncle receives at The Burlington. We truly appreciate your feedback.
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Review from James E (Son of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The things I most appreciate are the personal care staff provide, the proactive updating and the activities and delicious food they provide. Staff always go the extra mile and know each residents' needs very well.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.
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Review from V O (Sister-in-law of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Asked to arrive half an hour early in order to take test. All in order. Staff helpful. Resident was ready at the time agreed.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your sister in law receives at The Burlington. We truly appreciate your feedback.
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Review from Barbara C (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care and all services. Thank you to all the office staff and carers, day and night.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care your husband receives and the service provided at The Burlington. We really appreciate your feedback.
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Review from Helen S (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is so comforting to know my mother is being looked after so well by such caring, dedicated and highly trained staff. I no longer spend sleepless nights worrying about her. The staff are always friendly and welcoming when I visit Mum. Communication with the home has always been excellent, even in
the midst of the lockdown last year. Mum is safe, settled and content, which is all I could ask for.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and the service provided at The Burlington and really appreciate your feedback.
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Review from S G (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and help provided in a very difficult situation.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We really appreciate your feedback.
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Review from J A (Grandson of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has settled in really well at The Burlington. We are so pleased and relieved with our choice. Mum is looking and feeling better too as she was so worried about nan moving into a care home.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We really appreciate your feedback and are so glad that your Nan has settled in well at The Burlington.
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Review from Alan D (Son of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
This will be my last review, as my mother passed away two weeks ago there. First, I would like to thank the team that looked after my mum. I have had trouble with the management in the past, and I totally disagree that Dementia cases have to be put out of the way on other floors, which seems to be the
rule in the UK. These are my opinions only.
Reply from Priya Bhayani, Senior Project Manager at The BurlingtonThank you for your feedback. Our sincere condolences for your loss; we will all miss her and her sense of humour very much.

Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends.
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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for The Burlington is calculated as follows: ( (325 Excellents x 5) + (8 Goods x 4) ) ÷ 333 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Burlington is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty

Kirsty Ford

Job Title: Admissions Manager Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service - more info.