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The Burlington

68 Manygate Lane, Shepperton, Surrey TW17 9EE
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The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)
The Burlington, Shepperton
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)
The Burlington, Shepperton
The Burlington, Shepperton

At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...  

Care Provided by The Burlington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £2,150
Residential Dementia CareFrom £1,800From £2,150

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

Contact The Burlington to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Margielyn Gonzaga(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • Parking available for residents & families on site.

The Burlington Reviews (123)

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10

The Burlington has a Review Score of 10 (9.973) out of 10, based on 31 reviews in the last 2 years. Over all time The Burlington has 123 reviews.

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Review from C G (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card
Overall Experience

The Burlington is a fantastic care home. The care teams are absolutely outstanding. Ground floor Hampton care team - I want to thank you all from the bottom of my heart for all your constant loving care for my mum. Her time with you was wonderful, and thank you to everyone who was there in her final moments - you guys are amazing.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Carmila, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from June W (Niece of Resident) published on 22 August 2022 Submitted via Postal Card
Overall Experience

Visiting my aunt was a thoroughly enjoyable experience. She was happy and adjusted and I could tell she felt in control of her care. The greeting on arrival from the staff was welcoming and there was evidence of a truly caring attitude towards my aunt. Staff were aware of who she was as a person, not just an elderly lady. She was well cared for and happy. Her family and herself are fully involved in her needs and care.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear June, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from Val T (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card
Overall Experience

Our dad recently celebrated his 100th birthday at The Burlington. Staff were excited to be involved and arranged an afternoon of activities for everyone, which highlighted a great deal of thought and effort. The day exceeded our expectations and reinforced our gratitude for every member of staff at The Burlington and the peace we get from knowing that our dad's wellbeing and quality of life are in the hands of a caring and dedicated group of individuals. A heartfelt thank you to everyone from us all.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Val, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We are really glad that your family enjoyed Dad's special birthday celebrations and hope that we created some...  

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Review from Ernest B (Husband of Resident) published on 29 July 2022 Submitted via Postal Card
Overall Experience

My wife is always happy and content. She enjoys the excellent food and is very settled at The Burlington.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Ernest, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from Sean H (Son of Resident) published on 29 July 2022 Submitted via Postal Card
Overall Experience

The staff are very pleasant, friendly, warm and caring.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Sean, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from Sarah R (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience

Mum came to The Burlington after an operation for respite care. At first, she was very anxious, but the staff went out of their way to help her settle and make her feel at home. The home is very clean and attractive, the staff are all friendly, and the food is amazing! Mum has been very happy here. Our only concern was there wasn't always someone to help her wash and dress due to staff shortages at the time. Thank you all for your kindness and patience - we will definitely recommend!

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Sarah, Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from C R (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience

Mum has been at The Burlington for over two years now and is still very happy indeed and constantly tells me she feels safe and well looked after. I am also very pleased with the way staff treat Mum - she enjoys their company and their care. She also enjoys the friendly 'banter'. It is a weight off my mind knowing she is happy and I am kept informed by staff about how she is. I have always found the 'back room staff' and admin staff very helpful too.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear C R, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Treated with Dignity
Food & Drink
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Review from W A (Resident / Service User) published on 30 June 2022 Submitted via Postal Card
Overall Experience

I would like to say I am very happy here and treated very well by all the staff.

Reply from Priya Bhayani, Marketing Director at The Burlington

Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive...  

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Review from Daniel M (Nephew of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

We would be lost without you all. Thank you so much for everything. My aunt's care is fantastic, thanks to all the gang. Your kindness, patience, humour and care are exceptional. Thank you.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Daniel, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from Angela W (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card
Overall Experience

Very compassionate staff, very informative, and are constantly keeping me up to date with my dad's improvements or any sickness. My dad loves the food.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Dear Angela, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from Carole R (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card
Overall Experience

Mum really likes it. More company, nice food and lovely people.

Reply from Palvi Kotecha, Marketing and Recruitment Coordinator at The Burlington

Hi Carole, Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment...  

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Review from K P (Husband of Resident) published on 22 December 2021 Submitted via Postal Card
Overall Experience

I think my wife is being looked after very nicely and she seems very happy with the care she is getting.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

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Review from Graham H (Son of Resident) published on 13 October 2021 Submitted via Postal Card
Overall Experience

Very impressed with the standard of the building and the quality of the decor and amenities. The staff are so friendly and efficient and my mother has improved so much since being at The Burlington. Many thanks to all concerned.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
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Treated with Dignity
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Review from Jean S (Wife of Resident) published on 3 August 2021 Submitted via Postal Card
Overall Experience

Communication and reassurance from staff is excellent. My husband appears happy and relaxed.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from C G (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card
Overall Experience

The caring team have been wonderful in helping my mother settle in. They take the time and trouble to get to know her. I also feel I can ring up and ask them about her care. Nothing is too much trouble and they are always around. They really are a "caring" team where the individual matters. Thanks.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from H R (Nephew of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

When I visited my uncle, who was reluctant to move to a care home, he looks very happy and well looked after. The staff are just wonderful. I felt welcomed and relaxed, although there are so many infection controls are in place to keep everyone safe. The home is extremely clean, well managed, and just the best.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from James E (Son of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

The things I most appreciate are the personal care staff provide, the proactive updating and the activities and delicious food they provide. Staff always go the extra mile and know each residents' needs very well.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from V O (Sister-in-law of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

Asked to arrive half an hour early in order to take test. All in order. Staff helpful. Resident was ready at the time agreed.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Value for Money
Review from Barbara C (Wife of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

Very satisfied with the care and all services. Thank you to all the office staff and carers, day and night.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Helen S (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card
Overall Experience

It is so comforting to know my mother is being looked after so well by such caring, dedicated and highly trained staff. I no longer spend sleepless nights worrying about her. The staff are always friendly and welcoming when I visit Mum. Communication with the home has always been excellent, even in the midst of the lockdown last year. Mum is safe, settled and content, which is all I could ask for.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (3)

News
  • 15 Jul 2026

    Boutique Care Homes has been recognised with three awards at the Lottie Awards 2026, one of the care sector’s most rigorous independently assessed accolades. The group has been named one...

  • 29 Jun 2026

    Residents at The Burlington, Boutique Care Homes' care home in Shepperton, were treated to a lively morning of walking football this month as part of Care Home Open Week, when...

  • 15 Jun 2026

    Margielyn Gonzaga, Home Manager of The Burlington Care Home in Shepperton, has raised £1,200 for Crossroads Care Surrey after completing a full day of Bushtucker-style challenges at this year's I'm...

Upcoming Events
  • 07 Aug 2026Organiser: The Burlington
  • 18 Aug 2026Organiser: The Burlington
  • 22 Aug 2026Organiser: The Burlington

Awards / Recognitions (38)

  • 30 Jan 2026Recipient: The Burlington
  • 30 Jan 2026Recipient: Boutique Care Homes
  • 01 Nov 2025Recipient: The Burlington

Accreditations

There are no accreditations posted yet for The Burlington.

Meet the Team (2)

Margielyn Gonzaga
Margielyn GonzagaJob Title:General ManagerJoined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.

Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.

Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty Ford
Kirsty FordJob Title:Admissions ManagerJoined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.

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