My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)
They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)
Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)
My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)
They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)
Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.
They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.
At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
Contact The Burlington to confirm what's included and get a personalised quote:
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact The Burlington for full pricing details and T&Cs.
The Burlington has a Review Score of 10 (9.968) out of 10, based on 29 reviews in the last 2 years.
Over all time The Burlington has 126 reviews.
When we were viewing care homes, The Burlington stood out for its bright and welcoming ambience and smiling staff. Our mum has lived there now for a year, and our lived experience remains very positive. Mum was reluctant to leave her home and has dementia. The staff were so caring and helped both...
When we were viewing care homes, The Burlington stood out for its bright and welcoming ambience and smiling staff. Our mum has lived there now for a year, and our lived experience remains very positive. Mum was reluctant to leave her home and has dementia. The staff were so caring and helped both us and Mum through the settling-in period. Six months on, we cannot believe how well and happy she is. Generally, high standard of care, activities and food, doing their best through Covid. The staff are what differentiates this care home from the others we saw.
Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive...
Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your Mum receives. We truly appreciate your feedback and will share it with the team.
She had a restful experience.
She had a restful experience.
Dear Jill, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Jill, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your Mum received. We truly appreciate your feedback and will share it with the team.
I enjoy visiting The Burlington. My friend is very well looked after, and I'm always made welcoming by kind and caring staff.
I enjoy visiting The Burlington. My friend is very well looked after, and I'm always made welcoming by kind and caring staff.
Dear Cathy, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Cathy, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend receives and that you feel welcomed by the team. We truly appreciate your feedback.
The Burlington is a fantastic care home. The care teams are absolutely outstanding. Ground floor Hampton care team - I want to thank you all from the bottom of my heart for all your constant loving care for my mum. Her time with you was wonderful, and thank you to everyone who was there in her...
The Burlington is a fantastic care home. The care teams are absolutely outstanding. Ground floor Hampton care team - I want to thank you all from the bottom of my heart for all your constant loving care for my mum. Her time with you was wonderful, and thank you to everyone who was there in her final moments - you guys are amazing.
Dear Carmila, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Carmila, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Mum received at The Burlington. We truly appreciate your feedback. Mum will be sorely missed and we always remember her with fond memories. Best wishes, Team Burlington.
Visiting my aunt was a thoroughly enjoyable experience. She was happy and adjusted and I could tell she felt in control of her care. The greeting on arrival from the staff was welcoming and there was evidence of a truly caring attitude towards my aunt. Staff were aware of who she was as a person,...
Visiting my aunt was a thoroughly enjoyable experience. She was happy and adjusted and I could tell she felt in control of her care. The greeting on arrival from the staff was welcoming and there was evidence of a truly caring attitude towards my aunt. Staff were aware of who she was as a person, not just an elderly lady. She was well cared for and happy. Her family and herself are fully involved in her needs and care.
Dear June, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear June, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Aunt receives at The Burlington and will share your feedback with the team. We truly appreciate your feedback.
Our dad recently celebrated his 100th birthday at The Burlington. Staff were excited to be involved and arranged an afternoon of activities for everyone, which highlighted a great deal of thought and effort. The day exceeded our expectations and reinforced our gratitude for every member of staff at...
Our dad recently celebrated his 100th birthday at The Burlington. Staff were excited to be involved and arranged an afternoon of activities for everyone, which highlighted a great deal of thought and effort. The day exceeded our expectations and reinforced our gratitude for every member of staff at The Burlington and the peace we get from knowing that our dad's wellbeing and quality of life are in the hands of a caring and dedicated group of individuals. A heartfelt thank you to everyone from us all.
Dear Val, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We are really glad that your family enjoyed Dad's special birthday celebrations and hope that we created some...
Dear Val, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We are really glad that your family enjoyed Dad's special birthday celebrations and hope that we created some special memories for you all. We are really glad that you are pleased with the care and service your Dad receives at The Burlington. We truly appreciate your feedback.
My wife is always happy and content. She enjoys the excellent food and is very settled at The Burlington.
My wife is always happy and content. She enjoys the excellent food and is very settled at The Burlington.
Dear Ernest, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Ernest, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your wife receives at The Burlington. We truly appreciate your feedback.
The staff are very pleasant, friendly, warm and caring.
The staff are very pleasant, friendly, warm and caring.
Dear Sean, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Sean, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your loved one receives at The Burlington. We truly appreciate your feedback.
Mum came to The Burlington after an operation for respite care. At first, she was very anxious, but the staff went out of their way to help her settle and make her feel at home. The home is very clean and attractive, the staff are all friendly, and the food is amazing! Mum has been very happy here....
Mum came to The Burlington after an operation for respite care. At first, she was very anxious, but the staff went out of their way to help her settle and make her feel at home. The home is very clean and attractive, the staff are all friendly, and the food is amazing! Mum has been very happy here. Our only concern was there wasn't always someone to help her wash and dress due to staff shortages at the time. Thank you all for your kindness and patience - we will definitely recommend!
Dear Sarah, Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Sarah, Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that on the whole you had a positive experience of The Burlington. We look forward to welcoming Mum back to the home. We truly appreciate your feedback.
Mum has been at The Burlington for over two years now and is still very happy indeed and constantly tells me she feels safe and well looked after. I am also very pleased with the way staff treat Mum - she enjoys their company and their care. She also enjoys the friendly 'banter'. It is a weight off...
Mum has been at The Burlington for over two years now and is still very happy indeed and constantly tells me she feels safe and well looked after. I am also very pleased with the way staff treat Mum - she enjoys their company and their care. She also enjoys the friendly 'banter'. It is a weight off my mind knowing she is happy and I am kept informed by staff about how she is. I have always found the 'back room staff' and admin staff very helpful too.
Dear C R, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear C R, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.
I would like to say I am very happy here and treated very well by all the staff.
I would like to say I am very happy here and treated very well by all the staff.
Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive...
Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service you receive at The Burlington. We truly appreciate your feedback.
We would be lost without you all. Thank you so much for everything. My aunt's care is fantastic, thanks to all the gang. Your kindness, patience, humour and care are exceptional. Thank you.
We would be lost without you all. Thank you so much for everything. My aunt's care is fantastic, thanks to all the gang. Your kindness, patience, humour and care are exceptional. Thank you.
Dear Daniel, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Daniel, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Aunt receives at The Burlington. We truly appreciate your feedback.
Very compassionate staff, very informative, and are constantly keeping me up to date with my dad's improvements or any sickness. My dad loves the food.
Very compassionate staff, very informative, and are constantly keeping me up to date with my dad's improvements or any sickness. My dad loves the food.
Dear Angela, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Dear Angela, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service father receives at The Burlington. We truly appreciate your feedback.
Mum really likes it. More company, nice food and lovely people.
Mum really likes it. More company, nice food and lovely people.
Hi Carole, Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment...
Hi Carole, Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.
I think my wife is being looked after very nicely and she seems very happy with the care she is getting.
I think my wife is being looked after very nicely and she seems very happy with the care she is getting.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your wife receives at The Burlington. We truly appreciate your feedback.
Very impressed with the standard of the building and the quality of the decor and amenities. The staff are so friendly and efficient and my mother has improved so much since being at The Burlington. Many thanks to all concerned.
Very impressed with the standard of the building and the quality of the decor and amenities. The staff are so friendly and efficient and my mother has improved so much since being at The Burlington. Many thanks to all concerned.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.
Communication and reassurance from staff is excellent. My husband appears happy and relaxed.
Communication and reassurance from staff is excellent. My husband appears happy and relaxed.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your husband receives at The Burlington. We truly appreciate your feedback.
The caring team have been wonderful in helping my mother settle in. They take the time and trouble to get to know her. I also feel I can ring up and ask them about her care. Nothing is too much trouble and they are always around. They really are a "caring" team where the individual matters. Thanks.
The caring team have been wonderful in helping my mother settle in. They take the time and trouble to get to know her. I also feel I can ring up and ask them about her care. Nothing is too much trouble and they are always around. They really are a "caring" team where the individual matters. Thanks.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.
When I visited my uncle, who was reluctant to move to a care home, he looks very happy and well looked after. The staff are just wonderful. I felt welcomed and relaxed, although there are so many infection controls are in place to keep everyone safe. The home is extremely clean, well managed, and...
When I visited my uncle, who was reluctant to move to a care home, he looks very happy and well looked after. The staff are just wonderful. I felt welcomed and relaxed, although there are so many infection controls are in place to keep everyone safe. The home is extremely clean, well managed, and just the best.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your uncle receives at The Burlington. We truly appreciate your feedback.
The things I most appreciate are the personal care staff provide, the proactive updating and the activities and delicious food they provide. Staff always go the extra mile and know each residents' needs very well.
The things I most appreciate are the personal care staff provide, the proactive updating and the activities and delicious food they provide. Staff always go the extra mile and know each residents' needs very well.
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a...
Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Boutique Care Homes has been named a finalist in the Care Home Group of the Year (Small) category at the National Care Awards 2026. It is the fourth year running...
Boutique Care Homes attended the Kent Care Awards 2026 as a finalist in the Technology Innovation category, recognising The Care Labs, the group’s free knowledge platform for families navigating care....
The Burlington by Boutique Care Homes, situated in Shepperton, Surrey, has been named a finalist in the Care Home of the Year category at the Surrey Care Awards 2026. This...
There are no accreditations posted yet for The Burlington.
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally...
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.
Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington...
Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service -what an Enhanced Service includes.
