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The Burlington

68 Manygate Lane, Shepperton, Surrey TW17 9EE
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The Burlington respects and cherishes their residents.Stuart F(Son of Resident/Service User)
The Burlington, Shepperton
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay.Wendy W(Resident / Service User)
The Burlington, Shepperton
The Burlington, Shepperton

At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...  

Care Provided by The Burlington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £2,150
Residential Dementia CareFrom £1,800From £2,150

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

Contact The Burlington to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Margielyn Gonzaga(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • Parking available for residents & families on site.

The Burlington Reviews (123)

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10

The Burlington has a Review Score of 10 (9.973) out of 10, based on 31 reviews in the last 2 years. Over all time The Burlington has 123 reviews.

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Showing 123 reviews matching selected criteria
Review from Paul H (Son of Resident) published on 15 September 2025 Submitted via Postal Card
Overall Experience

Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y looking of ways to improve the day to day activities for it's residents. Medical care is constantly monitored. I recommend 'The Burlington' very highly/

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind words. We're thrilled that your mother has felt happy and content from day one. Our team takes great pride in providing consistent, caring support and creating a calm, welcoming environment. It's wonderful to hear that our focus on activities and attentive care makes a difference - your recommendation means a lot to us!

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Review from Jill H (Wife of Resident) published on 17 June 2025 Submitted via Website
Overall Experience

Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your heartfelt message. We're truly honoured to hear that the care we provide has made such a difference during this difficult time. It means the world to us to know that you feel your husband has received the care and support he deserves. We're grateful for your trust and so glad we could help make things easier for you and your family. Thank you again.

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Review from Kelvin B (Son of Resident) published on 17 April 2025 Submitted via Website
Overall Experience
My wife and I had meeting at The Burlington, it was a Sunday afternoon entering the reception / piano bar area, a group of residents were singing being led by a particular member of staff, instantly I knew it was the place, it was modern, immaculate, the atmosphere was perfect.
Fortunately a room became available and with the help of the Admissions Manager the whole process was easy.
Dad moved in and his room was made homely, pictures, clocks on the wall, a shelf was built for his gramophone nothing was too much trouble, everyone was so caring and helpful.
Entertainment was an absolute joy, every member of staff always had a smile on their face, they all obviously enjoy working and caring for the residents it felt like a family,
Dad passed on the 1st March and right up until the end he was kept immaculately clean, hair washed, shaved, manicured etc, the bedding was always spotless.

I'm so happy and proud that he spent his last year in comfort and faultless attention, it is truly a special home.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your deeply touching review. We are truly honoured to have been entrusted with your Dad's care at The Burlington and that our team could provide him with the care, comfort, and attention he deserved. It's wonderful to hear that the atmosphere, team, and personal touches made...  

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Review from W S (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience
My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them.

The care is excellent and the entertainment is very enjoyable.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you ever so much for this warm and touching review. We are delighted to hear that your mother enjoys living at the Burlington and enjoys the activities on offer. We are honoured to have been entrusted with her care. Thank you.

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Review from Brian M (Son of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing these kind words. It means a lot that you've never regretted choosing The Burlington. We truly appreciate your trust and remain dedicated to providing him with the best care and facilities.

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Review from Jodie K (Granddaughter of Resident) published on 22 November 2024 Submitted via Postal Card
Overall Experience

The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind and heartfelt review. We're delighted to hear that The Burlington has made such a positive impact on your family. It's wonderful that our team's warmth and care have made you feel at ease, and that the range of activities has helped create a sense of community. We're...  

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Review from Eileen W (Friend of Resident) published on 16 October 2024 Submitted via Postal Card
Overall Experience

We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing your experience. We're truly touched by your kind words and are grateful that you've felt welcomed and supported over the past two years. It means a lot to us to know that your friends have been well cared for and we're especially moved to hear that our team was able to...  

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Review from B I (Nephew of Resident) published on 15 October 2024 Submitted via Website
Overall Experience
Tremendously happy and caring environment.
Staff were so helpful and really care.
The decor is hotel-like and so well laid out with entertainment and beautiful gardens.

Really felt my lovely auntie was well looked after and safe.

Reply from Margie Gonzaga, Home Manager at The Burlington

We're thrilled to hear that your auntie felt well cared for and safe at The Burlington. Our team takes great pride in creating a warm and welcoming atmosphere, and it's wonderful to know that you appreciated the decor, entertainment, and gardens. Your kind words mean the world to us, and we're so glad we could provide a happy and caring home for your auntie.

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Review from L M (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card
Overall Experience
Mum has been a resident of The Burlington for over 18 months.
I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant.

The staff are superb, without exception.

Reply from Margielyn Gonzaga, General Manager at The Burlington

Many thanks for taking the time to write us a review, we appreciate this. It is truly very inspiring to hear such lovely feedback. We will ensure that we continue to deliver the best care possible that everyone deserved. I will certainly pass this on to our Team who will be very happy to hear this.

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Review from Amanda C (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience
All excellent.

Staff are exceptionally kind and considerate.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind words! We're thrilled to hear that you found the team to be so kind and considerate. It's always our aim to create a warm and supportive environment, and we're grateful for your feedback.

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Review from Wendy W (Resident / Service User) published on 16 August 2024 Submitted via Postal Card
Overall Experience
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom.

I am very happy here.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing your experience. We're thrilled to hear that you felt at home so quickly and decided to stay with us. It's wonderful to know that you're enjoying the peaceful atmosphere, the caring staff, and the variety of activities and dining options. The involvement of residents in the...  

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Review from Lucy O (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience

Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.

Reply from Margie Gonzaga, Home Manager at The Burlington

We're delighted to hear that your mum has settled in so well at our home. Our team takes great pride in providing kind and compassionate care and it warms our hearts to hear that your mum has noticed their kindness. Thank you for entrusting us with her care. We're here to support her every step of the way.

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Review from Stuart F (Son of Resident) published on 15 January 2024 Submitted via Website
Overall Experience

A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable get-together. An example of the way in which The Burlington respects and cherishes their residents.

Reply from Kirsty Ford, Admissions Manager at The Burlington

Thank you for sharing your positive experience at The Burlington. We're thrilled to hear that your family enjoyed a wonderful birthday lunch, and we appreciate your kind words about the warmth, expertise, and kindness of our team. Creating memorable moments for our residents and their families is at the heart of what we do. We're honoured to be a part of such special occasions.

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Review from K H (Daughter of Resident) published on 15 November 2023 Submitted via Website
Overall Experience

Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.

Reply from Emma Dudhee, Home Manager at The Burlington

We're deeply touched to hear that your mum enjoyed four happy years at The Burlington. Your feedback about our caring team and welcoming atmosphere means a lot to us. Thank you for your high recommendation; it's truly appreciated.

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Review from Janet M (Daughter of Resident) published on 9 November 2023 Submitted via Website
Overall Experience

Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care. A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.

Reply from Emma Dudhee, Home Manager at The Burlington

Your mum's four years at The Burlington were truly special, and we're grateful for the opportunity to have been a part of her life during that time. Our dedicated team and their unwavering commitment to providing the best care possible are what make our community thrive. Thank you for being a part of our Burlington family.

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Review from Neil H (Son of Resident) published on 10 October 2023 Submitted via Postal Card
Overall Experience
We had my mother's 93rd birthday party today in your private dining room.
What a fabulous experience. We were treated so well, the food, the service, were all first-class.
We were made to feel so special and my mother had a wonderful time.

Thank you to all your staff who made today so special.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for your review, we are delighted to hear you enjoyed your mother's birthday and that you all had a special day. It is always an honour to help families celebrate these special occasions.

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Review from Amanda N (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience
from the first point of contact there was a complete understanding of our mother's individual needs and nothing was too much trouble for anyone that we had contact with. We felt that they went over and above to ensure our mother was comfortable and settled in well.

The unwavering care and attention to detail for all our mother's needs gave us peace of mind and confidence that she was happy and comfortable during her respite stay. Our thanks to all the staff and carers who looked after her so well.

Reply from Emma Dudhee, Home Manager at The Burlington

We're truly appreciative of your kind words and for entrusting us with your mother's care during her stay at The Burlington. Understanding and catering to each resident's individual needs is our top priority, and we're delighted to hear that your experience reflected this commitment. Thank you for your heartfelt appreciation.

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Review from Sally H (Granddaughter of Resident) published on 4 September 2023 Submitted via Website
Overall Experience
The care provided to my grandmother over the past two years has been second to none.
The home itself is welcoming, clean and homely, it is a lovely place to visit your loved ones.
The staff became part of your family and we became part of the Burlington family. All the staff are professional, caring, kind and just beautiful people who treated my gran with love and respect.
I couldn't have asked for a better place for my gran to live out her final years.

Thank you from the bottom of my heart.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you from the bottom of our hearts for your kind words. We're truly grateful for your trust and for allowing us to care for your grandmother. We're glad to hear that The Burlington became a loving and welcoming home for her and that our team became an extended family. Your appreciation means the world to us, and we're honoured to have been a part of her final years.

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Review from J H (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and treatment from them has been great. My mother-in-law's last days were made so very much better (for both her and us as her family) than we could have asked for and we really felt part of a real family atmosphere. She loved her time with you all. Thank you.

Reply from Emma Dudhee, Home Manager at The Burlington

We're deeply touched by your heartfelt words. It's truly rewarding to know that The Burlington provided exceptional care for your mother-in-law throughout her time with us. We're honoured to have been a part of her life, and we're grateful for the opportunity to have created a family atmosphere...  

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Review from Stephanie B (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience

My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank you very much.

Reply from Emma Dudhee, Home Manager at The Burlington

We're thrilled to hear that your father has been enjoying his outings. Providing these opportunities for residents to explore the outside world and be part of the community is indeed important for their well-being. We take great pride in ensuring their care and happiness. Thank you for your kind words and for trusting us to look after your father. Your appreciation means a lot to our team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (3)

News
  • 15 Jul 2026

    Boutique Care Homes has been recognised with three awards at the Lottie Awards 2026, one of the care sector’s most rigorous independently assessed accolades. The group has been named one...

  • 29 Jun 2026

    Residents at The Burlington, Boutique Care Homes' care home in Shepperton, were treated to a lively morning of walking football this month as part of Care Home Open Week, when...

  • 15 Jun 2026

    Margielyn Gonzaga, Home Manager of The Burlington Care Home in Shepperton, has raised £1,200 for Crossroads Care Surrey after completing a full day of Bushtucker-style challenges at this year's I'm...

Upcoming Events
  • 07 Aug 2026Organiser: The Burlington
  • 18 Aug 2026Organiser: The Burlington
  • 22 Aug 2026Organiser: The Burlington

Awards / Recognitions (38)

  • 30 Jan 2026Recipient: The Burlington
  • 30 Jan 2026Recipient: Boutique Care Homes
  • 01 Nov 2025Recipient: The Burlington

Accreditations

There are no accreditations posted yet for The Burlington.

Meet the Team (2)

Margielyn Gonzaga
Margielyn GonzagaJob Title:General ManagerJoined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.

Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.

Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty Ford
Kirsty FordJob Title:Admissions ManagerJoined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.

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