My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)
They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)
Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)
My mother really enjoys being here. She says that she could not be in a better placeW S(Daughter of Resident/Service User)
They truly provide a loving and lovely home for the residents.Valerie N(Partner of Resident/Service User)
Knowing that mum was being cared for by such wonderful people gave our family great peace of mind.Ana S(Daughter of Resident/Service User)
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a...
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.
They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.
At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
Contact The Burlington to confirm what's included and get a personalised quote:
Weekly fees are subject to the choice of room and your loved one’s specific care needs.
The price(s) shown are provided by the care home. Contact The Burlington for full pricing details and T&Cs.
The Burlington has a Review Score of 10 (9.968) out of 10, based on 29 reviews in the last 2 years.
Over all time The Burlington has 126 reviews.
Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.
Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.
Thank you for sharing your feedback. It's lovely to hear that you feel well-informed and reassured about your mum's care, and that the team's friendliness and approachability has made a positive difference. We truly appreciate your kind words.
The friendliness of the staff has helped Dad to settle in very well. He is very happy...
The friendliness of the staff has helped Dad to settle in very well. He is very happy here. Thank you.
Thank you so much for sharing your experience. It's wonderful to hear that your dad has settled in well over the past year and feels happy, and that the team's friendliness and positivity have helped make that possible. We truly appreciate your kind words and are grateful for your trust.
The home is clean, tidy and a lovely place to visit.
The home is clean, tidy and a lovely place to visit.
Thank you so much for your lovely feedback. It's wonderful to hear that you feel well-informed about your dad's care and that the calm, happy atmosphere and entertainment make a positive difference. We'll be sure to pass on your kind words to Angella and the team, they'll be delighted. Your support means a great deal to us.
Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y...
Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y looking of ways to improve the day to day activities for it's residents. Medical care is constantly monitored. I recommend 'The Burlington' very highly/
Thank you so much for your kind words. We're thrilled that your mother has felt happy and content from day one. Our team takes great pride in providing consistent, caring support and creating a calm, welcoming environment. It's wonderful to hear that our focus on activities and attentive care makes a difference - your recommendation means a lot to us!
Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.
Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.
Thank you so much for your heartfelt message. We're truly honoured to hear that the care we provide has made such a difference during this difficult time. It means the world to us to know that you feel your husband has received the care and support he deserves. We're grateful for your trust and so glad we could help make things easier for you and your family. Thank you again.
Fortunately a room...
I'm so happy and proud that he spent his last year in comfort and faultless attention, it is truly a special home.
Thank you so much for your deeply touching review. We are truly honoured to have been entrusted with your Dad's care at The Burlington and that our team could provide him with the care, comfort, and attention he deserved. It's wonderful to hear that the atmosphere, team, and personal touches made...
Thank you so much for your deeply touching review. We are truly honoured to have been entrusted with your Dad's care at The Burlington and that our team could provide him with the care, comfort, and attention he deserved. It's wonderful to hear that the atmosphere, team, and personal touches made such a positive impact during his time with us. You and your dad will always be part of our Burlington family, and we'll continue to cherish the memories you've shared with us. Thank you again for your kind words, and our thoughts are with you and your family.
The care is excellent and the entertainment is very enjoyable.
The care is excellent and the entertainment is very enjoyable.
Thank you ever so much for this warm and touching review. We are delighted to hear that your mother enjoys living at the Burlington and enjoys the activities on offer. We are honoured to have been entrusted with her care. Thank you.
The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.
The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.
Thank you for sharing these kind words. It means a lot that you've never regretted choosing The Burlington. We truly appreciate your trust and remain dedicated to providing him with the best care and facilities.
The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you...
The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.
Thank you so much for your kind and heartfelt review. We're delighted to hear that The Burlington has made such a positive impact on your family. It's wonderful that our team's warmth and care have made you feel at ease, and that the range of activities has helped create a sense of community. We're...
Thank you so much for your kind and heartfelt review. We're delighted to hear that The Burlington has made such a positive impact on your family. It's wonderful that our team's warmth and care have made you feel at ease, and that the range of activities has helped create a sense of community. We're proud to provide a place where residents feel like part of the family, and your feedback inspires us to continue delivering the highest standard of care. Thank you again for sharing your experience,
We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When...
We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.
Thank you for sharing your experience. We're truly touched by your kind words and are grateful that you've felt welcomed and supported over the past two years. It means a lot to us to know that your friends have been well cared for and we're especially moved to hear that our team was able to...
Thank you for sharing your experience. We're truly touched by your kind words and are grateful that you've felt welcomed and supported over the past two years. It means a lot to us to know that your friends have been well cared for and we're especially moved to hear that our team was able to provide comfort and support during such a difficult time. Your appreciation means so much to us, and we're honoured to be a part of your friends' journey.
Really felt my lovely auntie was well looked after and safe.
Really felt my lovely auntie was well looked after and safe.
We're thrilled to hear that your auntie felt well cared for and safe at The Burlington. Our team takes great pride in creating a warm and welcoming atmosphere, and it's wonderful to know that you appreciated the decor, entertainment, and gardens. Your kind words mean the world to us, and we're so glad we could provide a happy and caring home for your auntie.
The staff are superb, without exception.
The staff are superb, without exception.
Many thanks for taking the time to write us a review, we appreciate this. It is truly very inspiring to hear such lovely feedback. We will ensure that we continue to deliver the best care possible that everyone deserved. I will certainly pass this on to our Team who will be very happy to hear this.
Staff are exceptionally kind and considerate.
Staff are exceptionally kind and considerate.
Thank you so much for your kind words! We're thrilled to hear that you found the team to be so kind and considerate. It's always our aim to create a warm and supportive environment, and we're grateful for your feedback.
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the...
I am very happy here.
Thank you for sharing your experience. We're thrilled to hear that you felt at home so quickly and decided to stay with us. It's wonderful to know that you're enjoying the peaceful atmosphere, the caring staff, and the variety of activities and dining options. The involvement of residents in the...
Thank you for sharing your experience. We're thrilled to hear that you felt at home so quickly and decided to stay with us. It's wonderful to know that you're enjoying the peaceful atmosphere, the caring staff, and the variety of activities and dining options. The involvement of residents in the gardens is something we're particularly proud of, and we're glad you appreciate it. Your happiness here is our top priority, and we're so pleased to have you as part of our community.
Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.
Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.
We're delighted to hear that your mum has settled in so well at our home. Our team takes great pride in providing kind and compassionate care and it warms our hearts to hear that your mum has noticed their kindness. Thank you for entrusting us with her care. We're here to support her every step of the way.
A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most...
A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable get-together. An example of the way in which The Burlington respects and cherishes their residents.
Thank you for sharing your positive experience at The Burlington. We're thrilled to hear that your family enjoyed a wonderful birthday lunch, and we appreciate your kind words about the warmth, expertise, and kindness of our team. Creating memorable moments for our residents and their families is at the heart of what we do. We're honoured to be a part of such special occasions.
Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such...
Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.
We're deeply touched to hear that your mum enjoyed four happy years at The Burlington. Your feedback about our caring team and welcoming atmosphere means a lot to us. Thank you for your high recommendation; it's truly appreciated.
Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the...
Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care. A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.
Your mum's four years at The Burlington were truly special, and we're grateful for the opportunity to have been a part of her life during that time. Our dedicated team and their unwavering commitment to providing the best care possible are what make our community thrive. Thank you for being a part of our Burlington family.
Thank you to all your staff who made today so special.
Thank you to all your staff who made today so special.
Thank you so much for your review, we are delighted to hear you enjoyed your mother's birthday and that you all had a special day. It is always an honour to help families celebrate these special occasions.
The unwavering care and...
The unwavering care and attention to detail for all our mother's needs gave us peace of mind and confidence that she was happy and comfortable during her respite stay. Our thanks to all the staff and carers who looked after her so well.
We're truly appreciative of your kind words and for entrusting us with your mother's care during her stay at The Burlington. Understanding and catering to each resident's individual needs is our top priority, and we're delighted to hear that your experience reflected this commitment. Thank you for your heartfelt appreciation.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Boutique Care Homes has been named a finalist in the Care Home Group of the Year (Small) category at the National Care Awards 2026. It is the fourth year running...
Boutique Care Homes attended the Kent Care Awards 2026 as a finalist in the Technology Innovation category, recognising The Care Labs, the group’s free knowledge platform for families navigating care....
The Burlington by Boutique Care Homes, situated in Shepperton, Surrey, has been named a finalist in the Care Home of the Year category at the Surrey Care Awards 2026. This...
There are no accreditations posted yet for The Burlington.
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally...
Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.
Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.
Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.
Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington...
Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.
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