The Burlington

68 Manygate Lane, Shepperton TW17 9EE
Review Us
9.9 110 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.
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Care Provided by The Burlington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2000

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact The Burlington to find out the exact price for your requirements.

Contact The Burlington to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Burlington to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Margielyn Gonzaga (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • Parking available for residents & families on site.

The Burlington Reviews (110)

9.9

The Burlington has a Review Score of 9.9 (9.949) out of 10, based on 19 reviews in the last 2 years.
Over all time The Burlington has 110 reviews.

Overall Experience
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  • 6
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Date Published
  • 110
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Reviewer Connection to The Burlington
  • 39
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  • 9
  • 7
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  • 4
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  • 1
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Total of 110, showing 21-40
Review from Janet M (Daughter of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care.
A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.
Reply from Emma Dudhee, Home Manager at The BurlingtonYour mum's four years at The Burlington were truly special, and we're grateful for the opportunity to have been a part of her life during that time. Our dedicated team and their unwavering commitment to providing the best care possible are what make our community thrive. Thank you for being a part of our Burlington family.
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Review from Neil H (Son of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had my mother's 93rd birthday party today in your private dining room.
What a fabulous experience. We were treated so well, the food, the service, were all first-class.
We were made to feel so special and my mother had a wonderful time.
Thank you to all your staff who made today so special.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you so much for your review, we are delighted to hear you enjoyed your mother's birthday and that you all had a special day. It is always an honour to help families celebrate these special occasions.
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Review from Amanda N (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
from the first point of contact there was a complete understanding of our mother's individual needs and nothing was too much trouble for anyone that we had contact with. We felt that they went over and above to ensure our mother was comfortable and settled in well.
The unwavering care and attention
to detail for all our mother's needs gave us peace of mind and confidence that she was happy and comfortable during her respite stay. Our thanks to all the staff and carers who looked after her so well.
Reply from Emma Dudhee, Home Manager at The BurlingtonWe're truly appreciative of your kind words and for entrusting us with your mother's care during her stay at The Burlington. Understanding and catering to each resident's individual needs is our top priority, and we're delighted to hear that your experience reflected this commitment. Thank you for your heartfelt appreciation.
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Review from Sally H (Granddaughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my grandmother over the past two years has been second to none.
The home itself is welcoming, clean and homely, it is a lovely place to visit your loved ones.
The staff became part of your family and we became part of the Burlington family. All the staff are professional, caring,
kind and just beautiful people who treated my gran with love and respect.
I couldn't have asked for a better place for my gran to live out her final years.
Thank you from the bottom of my heart.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you from the bottom of our hearts for your kind words. We're truly grateful for your trust and for allowing us to care for your grandmother. We're glad to hear that The Burlington became a loving and welcoming home for her and that our team became an extended family. Your appreciation means the world to us, and we're honoured to have been a part of her final years.
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Review from J H (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and treatment
from them has been great. My mother-in-law's last days were made so very much better (for both her and us as her family) than we could have asked for and we really felt part of a real family atmosphere. She loved her time with you all. Thank you.
Reply from Emma Dudhee, Home Manager at The BurlingtonWe're deeply touched by your heartfelt words. It's truly rewarding to know that The Burlington provided exceptional care for your mother-in-law throughout her time with us. We're honoured to have been a part of her life, and we're grateful for the opportunity to have created a family atmosphere that brought comfort to her and your family. Please accept our sincere condolences for your loss, and thank you for sharing your experience with us.
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Review from Stephanie B (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank you
very much.
Reply from Emma Dudhee, Home Manager at The BurlingtonWe're thrilled to hear that your father has been enjoying his outings. Providing these opportunities for residents to explore the outside world and be part of the community is indeed important for their well-being. We take great pride in ensuring their care and happiness. Thank you for your kind words and for trusting us to look after your father. Your appreciation means a lot to our team.
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Review from G W (Son of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy now. Took time to settle but staff where excellent during this time.
Reply from Emma Dudhee, Home Manager at The BurlingtonI'm delighted to hear that your mum is now happy and settled at The Burlington. It's wonderful to know that the team provided excellent support during her settling-in period. If you have any more feedback or experiences to share, feel free to let us know. Your insights are valuable in helping us provide the best care possible.
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Review from Paul H (Son of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been a resident since August '22 and once settled is very happy.
The staff's care and reassurance gives her security and comfort.
There is always a friendly welcome and staff are on hand with a kind work or a chat to enhance that family atmosphere.
The activities further enhance this
feeling of community.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you for this lovely review which we very much appreciate. I will pass these kind words on to the team, I am sure they will be delighted. I am thrilled that your mum is very happy with us and that our family atmosphere comes through. We pride ourselves in providing a home that is true to our ethos of being, a warm and loving family where everyone feels at home.
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Review from G D (Son of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention to my mother is excellent. The staff are amazing, they go the extra mile. Thank you for all you do.
Reply from Emma Dudhee, Home Manager at The BurlingtonWe are delighted to receive this lovely review, thank you so much. We always strive to ensure the very best experience and care for residents and their loved ones. The team will be over the moon when they read this.
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Review from Christopher E (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcome, warm and helpful front reception. The room and all areas are immaculate and very clean. Genuine, confident and friendly staff. The feeling of care and consideration is omnipresent. Thank you.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you so much for this great review and I will certainly pass the feedback on to the team who will be delighted. We work so hard to ensure our home is operating to the highest standards and I am very pleased you have recognised this. Our team are incredibly passionate and dedicated to providing the best care for residents and embodying our ethos to be a warm and loving family where everyone feels at home.
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Review from Anita C (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since July 2021. I can't fault the care and Mum has thrived here. All the staff are friendly, kind and always cheerful. If I have had any concerns or queries they have been addressed immediately. I highly recommend The Burlington.
Reply from Emma Dudhee, Home Manager at The BurlingtonThis review means so much! Thank you for taking the time to write these lovely words. We consider it a great honour to have been entrusted with your mum's care and it has been a pleasure to see her thriving. I will be sure to share this with the team.
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Review from Katie G (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home organised a family birthday party for us to have with Mum in their family room. The room was laid out beautifully, the food and service were excellent and we were able to have such a happy time together with Mum. This is the first time since Covid we have been able to do this, so it was a very
special family occasion. Many thanks to The Burlington for helping this to happen!
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you for leaving us this lovely review. It was a pleasure to host you all for your mum's birthday. I will pass this feedback on to the rest of the team who I'm sure will be delighted. Thank you again.
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Review from Sally H (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak more highly about the staff caring for my mum. She has dementia and they arranged for our family, including young children, to meet in a private room to celebrate her birthday. Sandwiches, tea, wine and soft drinks were provided and we were able to have some very special time with her.
Special thanks to two staff members, you are amazing.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you for leaving us this lovely review. We are so pleased to hear you are happy with our service and we will always pride ourselves on supporting families to create happy memories together. We consider it an honour to care for your Mum and I will pass this feedback on to the team.
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Review from Alison H (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our entire family are overjoyed with The Burlington. It is always a pleasure visiting, the staff are all above and beyond. They always greet you with a broad smile and listen to any concerns we may have over my mother. Nothing is ever too much trouble and they are all incredibly professional. It is
spotlessly clean and the food is imaginative and of an incredibly high standard.
Reply from Emma Dudhee, Home Manager at The BurlingtonOur ethos at Boutique Care Homes is to be a warm and loving family where everyone feels at home, so I am very pleased to hear that this has been your experience at The Burlington. We will pass this feedback on to the team who will no doubt be delighted.
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Review from Mark K (Son of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here. She looks healthy and is more talkative since coming to stay here. This is very reassuring as we live in America for the time being. We appreciate our weekly video calls and above all, we appreciate the wonderful care that is given to my mum.
Reply from Emma Dudhee, Home Manager at The BurlingtonWe are very grateful to have received this feedback and are humbled that you entrusted us with your mother's care. We pride ourselves on being able to support residents to blossom in their own unique ways. Thank you again.
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Review from Chis G (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I heard from several friends that The Burlington was the best and I can confirm it is. The staff are wonderful and caring. No complaints about the menu, which is varied and looks delicious. Living in Australia, I have the confidence of knowing that Mum is in good hands. Also, I can keep in contact by
email or telephone.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you for this lovely review and we are delighted to hear you are happy with your experience. I will certainly pass on this feedback to our hospitality team who will be very happy to receive this feedback. Thank you for trusting us with your mother's care.
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Review from Trevor B (Son of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As usual, the staff are very caring of my mother. The home always has a great atmosphere with both the staff and the residents happy to be there.
Reply from Emma Dudhee, Home Manager at The BurlingtonHappiness is central to what makes The Burlington such a special place and we are very thankful to hear you feel the home has a great atmosphere. Thank you again for taking the time to write this review and for entrusting us with your mother's care.
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Review from M G (Friend of Resident) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely to come and see my friend and the staff are so good to me and very friendly on the visit. It's a great place to be, so much going on.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you for taking the time to leave us this beautiful review. It is always a pleasure to have you visit your friend and be able to see how happy this makes her.
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Review from C C (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm extremely happy with the care and attention shown to my mother. Nothing is ever a problem for the staff, who are always ready and willing to respond and help us with our questions. The entire team work tirelessly to ensure the residents are made to feel comfortable and as at home as possible.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you so much for this lovely review. I am so pleased you are happy with The Burlington. I am so proud of the attentiveness and dedication of the team and I will surely pass this feedback along. It is a real honour to care for your mother and thank you again for trusting us with her care.
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Review from Ginny M (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very loving to my mother. I'm very pleased with the care.
Reply from Emma Dudhee, Home Manager at The BurlingtonThank you so much for your review. It is a pleasure to care for your mother. Thank you for trusting us to do so.
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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for The Burlington is calculated as follows: ( (221 Excellents x 5) + (6 Goods x 4) ) ÷ 227 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for The Burlington is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Kirsty

Kirsty Ford

Job Title: Admissions Manager Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burlington to verify any information. View our terms and conditions. The Burlington has an Enhanced Service - more info.