Signature at Ascot

Burleigh Road, Ascot SL5 7LD
Review Us
9.8 105 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.
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Care Provided by Signature at Ascot

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £2050
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £2050
  • RESPITE Self-Funded Residential Care: from £2220
  • RESPITE Self-Funded Residential Dementia Care: from £2460
  • RESPITE Self-Funded Nursing Care: from £2220
  • RESPITE Self-Funded Nursing Dementia Care: from £2460

These prices are only a guideline, please contact Signature at Ascot to find out the exact price for your requirements.

Contact Signature at Ascot to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Ascot to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stefanel Cocioaba (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking is available on site.

Signature at Ascot Reviews (105)

9.8

Signature at Ascot has a Review Score of 9.8 (9.848) out of 10, based on 47 reviews in the last 2 years.
Over all time Signature at Ascot has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Signature at Ascot
  • 39
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Total of 105, showing 81-100
Review from Jeremy (Son of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is 89 and has been very well looked after by Gracewell of Ascot.
He has a lovely room, attentive staff and enjoys the activities the home organises for its residents.
During these strange times, the home staff have kept us in touch and been extremely professional.
We would highly recommend
this home.
Reply from Raina Jordan, General Manager at Signature at AscotHere at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from Nicola C (Daughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step mum was a resident of Gracewell of Ascot from August to December 2020 until she sadly passed away of Parkinson's Dementia last week.
The staff have been amazing and so caring and whilst I was unable to visit due to COVID19, my Dad was extremely happy with the level of care provided and the
kindness and thoughtfulness of all the staff and also the cleanliness of the home. They went above and beyond for my step mum and also provided my Dad with great support when he was going through such a difficult time. I would not hesitate to recommend this care home.
Reply from Raina Jordan, General Manager at Signature at AscotFirstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your step mum had such a positive experience of the home and this extended to family members and friends.
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Review from Louise O (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Gracewell for two years and loves living there. The staff are kind and friendly and she feels safe and cared for. The rooms are all light and bright and pre Covid, a stimulating programme of entertainment was provided with many outside entertainers visiting the home.
Reply from Raina Jordan, General Manager at Signature at AscotOur activities team here at Gracewell of Ascot have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
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Review from Richard C (Son of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Ascot and the team there are doing a great job looking after my mum, both in the way that they have managed the current pandemic and in the overall quality of care and support they offer.
Reply from Raina Jordan, General Manager at Signature at AscotThank you for your kind words. We believe we have a fantastic team here at Gracewell of Ascot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from A V (Niece of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is beautifully maintained, and all staff are friendly and approachable. This has been a very challenging time for care home during this pandemic, and everyone at Gracewell has gone above and beyond duty to ensure the well being of the residents and staff both physically and emotionally.
Reply from Raina Jordan, General Manager at Signature at AscotHere at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from P C (Husband of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my lovely wife has Parkinson's, Dementia and problems with mobility. She now needs 24-hour nursing care. Even with the kind help of my daughter, we were exhausted and no longer able to adequately care for her at home. The only comfort I now have in this terrible year is knowing that my wife is
being well cared for in Gracewell of Ascot which is a first class, nearly new care home with excellent dementia care. All of the staff that I have met are most kind and caring. Gracewell also has good regular residents' support from their local GP. The Covid19 precautions seem very thorough and although this limits visiting, at least face time is available for keeping in touch.
Reply from Raina Jordan, General Manager at Signature at AscotThank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Ascot, we pride ourselves on understanding our resident's needs to respect their independence and give a real sense of being at home.
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Review from F C (Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely grateful to those who have been helpful to me since I moved into the home.
Reply from Raina Jordan, General Manager at Signature at AscotGracewell of Ascot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you have settled in well.
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Review from Valerie B (Daughter of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was living at home 180 miles away when it became clear she needed 24 hour care. The choice was increasing her local carers to 24hr live-in care or transferring her into a care home. This decision was made against a backdrop of the COVID pandemic - both solutions had risks involved. We had received
a personal recommendation regarding Gracewell though, at this time, it was impossible for us to visit the home. Gracewell were very helpful and advised that they wouldn’t take new admissions until all staff/residents had been tested and there would be a 14 day quarantine period on admission. This was very reassuring. After testing was completed, Mum moved into the home and completed the quarantine period. She is now settling in nicely and starting to enjoy the facilities and to participate in all the activities. Since admission we have been impressed with the clear focus on resident/staff safety and have had regular updates regarding COVID procedures. We have been very happy with our decision.
Reply from Raina Jordan, General Manager at Signature at AscotThank you for your kind words. We believe we have a fantastic team here at Gracewell of Ascot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from B W (Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was welcomed as if I was already a permanent resident. I was made very welcome. They took care of everything. I did not know about the home and they made me feel very welcome. They were happy to allow me to bring some of the furniture and have pictures on my wall. I am very happy here. They find lots
to entertain.
Reply from Raina Jordan, General Manager at Signature at AscotOur team here at Gracewell of Ascot are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from A R (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last thing any of us want to do it to entrust others to take over caring for a beloved parent, grandmother and great-grandmother. The reassurances we were given before Mum became a resident went a long way in easing our minds and were proved to be all true. Mum is now in a safe, loving environment
staffed by attentive carers. She is encouraged to join in activities, but can have quiet time in her room is she likes. Mum is very keen on the meals, these form an important part of her day. She looks better in herself than she had done for a long time. She likes to sit near the staff desk and see all the people who come and go, having a little chat with them.
Reply from Raina Jordan, General Manager at Signature at AscotWe are delighted to hear that our dining is a stand out factor for your Mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.
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Review from Rosie D (Daughter-in-law of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s obviously a very difficult decision to place a loved one in a care home, but the team at Gracewell have supported my family through this transition. We’re really pleased with the care my mother-in-law is receiving, and she has settled in and is enjoying her routine. Have appreciated the extra efforts
to communicate with families during the pandemic. I don’t normally write reviews but this service deserves one!
Reply from Raina Jordan, General Manager at Signature at AscotGracewell of Ascot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother-in-law has settled in well.
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Review from S C (Daughter of Resident) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mother is receiving, particularly during Covid-19 restrictions. I am unable to visit her, but the staff ensure that I can speak to her whenever I phone. I am impressed that all the residents have been tested and I have been kept informed. Gracewell arranged a 'drive-through'
so families could see relatives at a social distance. They deserve the positive media coverage it received.
Reply from Raina Jordan, General Manager at Signature at AscotHere at Gracewell of Ascot we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from E W (Friend of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been pleasantly greeted and made welcome to visit my friend who is a resident at Gracewell of Ascot. The home provides regular entertainment with all sorts of activities, the residents seem to be happy and enjoy themselves very much. Important days of the year are celebrated with bunting,
special cakes decorated and crafts made by the residents. I am always offered a cup of tea. The nursing care for my friend is outstanding, she is very well looked after, enjoying her days at Hracewell of Ascot.
Reply from Raina Jordan, General Manager at Signature at AscotOur team here at Gracewell of Ascot are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from P G (Daughter of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has really blossomed since her move to Gracewell of Ascot. She is happy and carefree because of the wonderful care and atmosphere, gives her the confidence to be able to relax in the environment.
Reply from Raina Jordan, General Manager at Signature at AscotAt Gracewell of Ascot our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
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Review from Jonathan C (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and moved to Gracewell of Ascot in early 2019 and settled in quickly, became more active, talkative and healthier in her face and less anxious. The staff are always very friendly, courteous, helpful and resident focused with regards Mum’s well-being. The staff encourage Mum to
attend events which she enjoys rather than just being left to idly sit/lie in her room. Mum is being well looked after by the care/nursing teams and her quality of life has significantly improved. The rooms, like the home itself are kept clean and the food is delicious (having had a few lunches with Mum). The care plan is thorough and any queries are actioned quickly with detailed updates on what Mum has been doing. In the Coronavirus pandemic, Gracewell have locked down the care home and arranged Facetime bookings with Mum which are very reassuring. Overall, I am very pleased with Gracewell and the effect on Mum’s quality of life and would definitely recommend Gracewell of Ascot.
Reply from Raina Jordan, General Manager at Signature at AscotOur dining team will be thrilled with your lovely comments. Here at Gracewell of Ascot we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.
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Review from Linda (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father were in another care home and we moved them both to Gracewell of Ascot in June 2019 in adjoining rooms. My dad became very ill a few months later and the staff at Ascot were absolutely amazing, both with him and with us as a family during the period before his death. Mum received
excellent support from the carers during this time. The staff are fantastic and the level of care high - I have recommended it to others.
Management has just changed - I am sure the new manager will be just as good as the previous but have rated it Good as opposed to Excellent for that reason.
Reply from Raina Jordan, General Manager at Signature at AscotFirstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your mother is having such a positive experience of the home and this has been extended to family members and friends.
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Review from J D (Sister of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my sister from another care home to Gracewell.
She improved immediately. The food was so tasty, that she put on weight. The care is excellent - she is very happy in herself, although unable to communicate; is smiling and laughing all the time.
Reply from Stella Putt, General Manager at Signature at AscotAt Gracewell of Ascot, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your sister.
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Review from J S (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my father has received in Gracewell of Ascot. Following a trial period, he decided to move in as a permanent resident.
The nursing, care, activities and housekeeping teams work really well together to support and look after residents to a very high standard.
The management
team are very approachable and helpful.
I would highly recommend others to view this care home.
Reply from Stella Putt, General Manager at Signature at AscotHere at Gracewell of Ascot, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.
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Review from J W (Power of Attorney of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have power of attorney for a resident at Gracewell and I am more than satisfied with her treatment. The staff are always very friendly and helpful.
Reply from Stella Putt, General Manager at Signature at AscotThank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from Karen D (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has settled in really well. All staff have made a great effort in making sure he is looked after. It is a really friendly and relaxed place but sticks to professional standards.
Reply from Stella Putt, General Manager at Signature at AscotThank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Signature at Ascot is calculated as follows: ( (479 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 554 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!

Stefanel

Stefanel Cocioaba

Job Title: General Manager Joined: 2024

With over 13 years of experience in the care sector, I am proud to lead the dedicated team at Signature at Ascot, ensuring we deliver the highest standards of care within a luxurious and welcoming environment.


I began my career as a Care Assistant, gaining invaluable first-hand experience of the importance of truly personalised care. Through perseverance, continuous learning and a deep commitment to meeting every resident’s individual needs, I have progressed within the sector, working alongside passionate professionals who share a genuine desire to serve and support others.


Having been part of the Signature family since 2018, I am delighted to now call Ascot home. As a people person, I strongly believe in leading with responsibility, integrity, kindness and compassion, and in doing everything I can to help those in my care. It is a privilege to work in a sector that allows me to live these values every day, and I am committed to ensuring every resident at Signature at Ascot feels valued, supported and truly at home.

Adi

Adi Suguvana

Job Title: Clinical Services Manager

I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.

Karen

Karen Baladad

Job Title: Residential Care Manager

I am privileged to be part of this caring, passionate and amazing team at Signature at Ascot. With 11 years of experience working in the healthcare industry, I am committed to delivering a person-centred approach to care for the residents. I successfully earned my BSc in Physiotherapy in the Philippines, which launched my healthcare career. I continued studying in the UK and completed my Graduate Diploma in Health and Social Care Management. I am proud of the excellent care we deliver at Signature at Ascot, knowing that the residents we support are living their best lives in a beautifully well-kept home.

Shahida

Shahida Mumin

Job Title: Dementia Care Manager

I am delighted to have joined the outstanding team at Signature at Ascot, committed to bringing my passion for care and over 9 years of experience in Residential, Dementia, Nursing and Palliative Care. As the Dementia Care Manager, I am here to support the team in delivering exceptional person-centred care to our residents, and I am passionate about all people living within a care setting being able to lead a happy and fulfilled life in the right environment. I have completed a BSc in Health Care Management, and I am looking forward to implementing ideas to ensure we are reaching outstanding levels of care.

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