Signature at Ascot

Burleigh Road, Ascot SL5 7LD
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9.8 95 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £2000
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2254

These prices are only a guideline, please contact Signature at Ascot to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Stefanel Cocioaba (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking is available on site.

Signature at Ascot Reviews (95)

Total of 95, showing 81-95
9.8

Signature at Ascot has a Review Score of 9.8 (9.819) out of 10, based on 47 reviews in the last 2 years. Over all time Signature at Ascot has 95 reviews.

Overall Experience

  • 83
  • 12
  • 0
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Date Published

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47
48

Review from Rosie D (Daughter-in-law of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s obviously a very difficult decision to place a loved one in a care home, but the team at Gracewell have supported my family through this transition. We’re really pleased with the care my mother-in-law is receiving, and she has settled in and is enjoying her routine. Have appreciated the extra efforts
to communicate with families during the pandemic. I don’t normally write reviews but this service deserves one!

Reply from Raina Jordan, General Manager at Signature at Ascot

Gracewell of Ascot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother-in-law has settled in well.

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Review from S C (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother is receiving, particularly during Covid-19 restrictions. I am unable to visit her, but the staff ensure that I can speak to her whenever I phone. I am impressed that all the residents have been tested and I have been kept informed. Gracewell arranged a 'drive-through'
so families could see relatives at a social distance. They deserve the positive media coverage it received.

Reply from Raina Jordan, General Manager at Signature at Ascot

Here at Gracewell of Ascot we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from E W (Friend of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been pleasantly greeted and made welcome to visit my friend who is a resident at Gracewell of Ascot. The home provides regular entertainment with all sorts of activities, the residents seem to be happy and enjoy themselves very much. Important days of the year are celebrated with bunting,
special cakes decorated and crafts made by the residents. I am always offered a cup of tea. The nursing care for my friend is outstanding, she is very well looked after, enjoying her days at Hracewell of Ascot.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our team here at Gracewell of Ascot are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from P G (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has really blossomed since her move to Gracewell of Ascot. She is happy and carefree because of the wonderful care and atmosphere, gives her the confidence to be able to relax in the environment.

Reply from Raina Jordan, General Manager at Signature at Ascot

At Gracewell of Ascot our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from Jonathan C (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and moved to Gracewell of Ascot in early 2019 and settled in quickly, became more active, talkative and healthier in her face and less anxious. The staff are always very friendly, courteous, helpful and resident focused with regards Mum’s well-being. The staff encourage Mum to
attend events which she enjoys rather than just being left to idly sit/lie in her room. Mum is being well looked after by the care/nursing teams and her quality of life has significantly improved. The rooms, like the home itself are kept clean and the food is delicious (having had a few lunches with Mum). The care plan is thorough and any queries are actioned quickly with detailed updates on what Mum has been doing. In the Coronavirus pandemic, Gracewell have locked down the care home and arranged Facetime bookings with Mum which are very reassuring. Overall, I am very pleased with Gracewell and the effect on Mum’s quality of life and would definitely recommend Gracewell of Ascot.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Ascot we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Linda (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were in another care home and we moved them both to Gracewell of Ascot in June 2019 in adjoining rooms. My dad became very ill a few months later and the staff at Ascot were absolutely amazing, both with him and with us as a family during the period before his death. Mum received
excellent support from the carers during this time. The staff are fantastic and the level of care high - I have recommended it to others.
Management has just changed - I am sure the new manager will be just as good as the previous but have rated it Good as opposed to Excellent for that reason.

Reply from Raina Jordan, General Manager at Signature at Ascot

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your mother is having such a positive experience of the home and this has been extended to family members and friends.

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Review from J D (Sister of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my sister from another care home to Gracewell.
She improved immediately. The food was so tasty, that she put on weight. The care is excellent - she is very happy in herself, although unable to communicate; is smiling and laughing all the time.

Reply from Stella Putt, General Manager at Signature at Ascot

At Gracewell of Ascot, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your sister.

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Review from J S (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my father has received in Gracewell of Ascot. Following a trial period, he decided to move in as a permanent resident.
The nursing, care, activities and housekeeping teams work really well together to support and look after residents to a very high standard.
The management
team are very approachable and helpful.
I would highly recommend others to view this care home.

Reply from Stella Putt, General Manager at Signature at Ascot

Here at Gracewell of Ascot, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from J W (Power of Attorney of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have power of attorney for a resident at Gracewell and I am more than satisfied with her treatment. The staff are always very friendly and helpful.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Karen D (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in really well. All staff have made a great effort in making sure he is looked after. It is a really friendly and relaxed place but sticks to professional standards.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Tricia H (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 5 or so visits I have made to Gracewell of Ascot, the impression I have is of a caring community of friendly professional staff. My friend is still struggling with her changed life but her feedback is generally positive, which is good to hear. Where I have not chosen a rating, I don't feel qualified
to comment and my grading for food is entirely based on feedback.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Carol S (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had respite care whilst we went on holiday.
The whole experience for my Mother was a complete joy! The rooms were fantastic, so clean and well-appointed.
The food and presentation of the food were up to restaurant standard.
The staff were very kind and obliging.
The entertainment was excellent.
So
much so my Mother is going into Gracewell in August for another respite term.
If my Mother had to go into care for whatever reason she has said that she only wants to go into Gracewell.
Myself it is so nice to be able to go away on holiday with peace of mind that my Mother is in a beautiful place with a great team.
Very big thank you.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Gill J (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents spent two weeks in Gracewell while the rest of the family had a holiday. Gracewell is very clean and luxurious. My parents were very well looked after and fed well. There were lots of activities they were encouraged to join in. The staff were lovely and obviously take pride in their roles.
Mum suffers with dementia and can on occasions vent her frustrations on Dad. We mentioned this to Gracewell and they did all they could to deal with this, giving Dad a welcome break.

Reply from Rozina Ali, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Marcus C (Son of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely new home in a great location with very friendly and helpful staff and with really strong care ethics. I have been delighted with the care of my mother and both the activities and the standard of food. The rooms are beautiful and the thought that goes into looking after each resident
excellent, especially for dementia. I would thoroughly recommend this home.

Reply from Marketing, Marketing at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Ascot Team.

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Review from Kim L (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and support given to dad in his stay at Gracewell of Ascot. Communication about his care is excellent and I'm always kept up to date.
Staff give good person-centred care to dad.

Reply from Marketing, Marketing at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Ascot Team

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Signature at Ascot is calculated as follows: ( (463 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 553 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Stefanel

Stefanel Cocioaba

Job Title: General Manager

Joined: 2024

At Signature at Ascot, I ensure that we provide the highest quality of care in a luxury environment.


I have served the healthcare sector for many, many years since starting my career as a Care Assistant. Persevering and having a dedication to learning my responsibilities and duties has helped me ensure I meet every resident's need so that they are well-looked-after. Through my years in care, I have proudly worked alongside amazing team members with a genuine passion care and desire to serve.


As a people person, I strongly believe in my responsibility, integrity, kindness, compassion and doing whatever I can to help others. I am truly grateful that the care sector has allowed me to use these values in the workplace, especially at Signature at Ascot.

Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!

Adi

Adi Suguvana

Job Title: Clinical Services Manager

I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.

Nicola

Nicola Lyon

Job Title: Business Admin Manager

I joined the team as Business Admin Manager and am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after by the Reception Team here at Ascot. Prior to joining the team, I worked within the care environment as an Administrator for 13 years.

Merryl

Merryl Eagles

Job Title: Head Housekeeper

I have worked for Signature as a Head Housekeeper for many years. I enjoy all aspects of my role and take great pride in my work. I love making the residents' home look the absolute best it can. I’m thrilled to be part of this community and look forward to meeting everyone that make here their home.

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