Signature at Ascot

Burleigh Road, Ascot SL5 7LD
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9.8 99 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.
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Care Provided by Signature at Ascot

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £2000
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2254

These prices are only a guideline, please contact Signature at Ascot to find out the exact price for your requirements.

Contact Signature at Ascot to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Ascot to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Stefanel Cocioaba (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking is available on site.

Signature at Ascot Reviews (99)

9.8

Signature at Ascot has a Review Score of 9.8 (9.826) out of 10, based on 47 reviews in the last 2 years.
Over all time Signature at Ascot has 99 reviews.

Overall Experience
  • 87
  • 12
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Date Published
  • 99
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  • 47
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Reviewer Connection to Signature at Ascot
  • 38
  • 14
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  • 5
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  • 4
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Total of 99, showing 61-80
Review from A B (Son of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All residents arrived needing comfort, safety and support. Everyone working here is superb in offering all the above. My mother's room is very comfortable and efficient, and medical help is very close, continually available, and contact with the outside world is extremely close, allowing swift medical
emergency help. Activities are an essential feature.
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Review from M T (Grandson of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandad is well looked after, and his requests are always acted on.
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Review from Sheila T (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident for 15 months and has settled in amazingly. Staff are very friendly and helpful. Variety of food options - very good. Always greeted with a smiling face.
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Review from C R (Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that I've been extremely fortunate to have found myself here, although not, strictly speaking, a qualifying patient. The staff are delightful, caring and thoughtful, and mostly with a lively sense of humour. The facilities are more than adequate, and the food is excellent.
Reply from Signature at Ascot, Customer Team at Signature at Ascot
The team here at Signature at Ascot would first like to thank you for your kind words. Our care teams are central to everything we do in our home, and your recognition of their passionate and skilled…read more
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Review from Andrew C (Next of Kin) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed by the professional and caring staff. The care is very personalised and bespoke. I have seen a marked improvement in my uncle's health in just one week. It's nice to know he's well looked after when I'm not there. I feel welcome when I visit. The home is modern, clean and well
run. I am happy to recommend. Staff are proactive, take responsibility and work well as a team, in my view.
Reply from Signature at Ascot, Customer Team at Signature at Ascot
We are so glad to hear about your uncle's health and the positivity about Signature at Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both…read more
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Review from Caroline H (Respite Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had two spinal surgeries in the space of 12-days, so on leaving the hospital, I really wasn't well enough to return home. I, therefore, went to Signature in Ascot for 15-nights, which was the best decision ever. I walked in feeling really frail and walked out feeling totally refreshed, stronger and
well-rested. I was so well cared for in every way. My room was extremely comfortable, my meals were delivered to my room, I had tea and coffee when I wanted it and always a friendly face to chat to. I could choose when to be involved in the activities on offer, and when I did participate, they were always such fun. From exercising to challenging my brain with the quizzes! Everyone at Signature has a passion for their work, and they really made me feel special. I cannot thank the team enough, as it was the perfect way to kick start my road to recovery.
Reply from Signature at Ascot, Customer Team at Signature at Ascot
Thank you for taking the time to review Signature at Ascot. We are so glad to hear about your positive experience with Signature. Your feedback is important to us because as a team, we work together…read more
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Review from Jane F (Daughter of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I moved my mother here from another care home. This has been the best decision. The staff/carers/management have been so helpful and made it a great move. The care is above and beyond. All staff are so friendly and helpful. I have already referred someone else here. Let's hope Signature does not change
too much. I hope things stay are they are. The manager is a fabulous manager.
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Review from Geraldine N (Grandson of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been placed in Gracewell for respite. She is suffering from Parkinson's, and my father is struggling to cope.
I cannot speak highly enough of the quality of care and one to one attention. Due to Mums condition, she struggles with change. We are delighted with the service and welcome we have
received as a family, but more than anything Mums happiness.
She has come alive and is stimulated with daily activities.
Thank you all for your kindness.
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Review from Eric C (Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been here for a week, and I find everybody nice and helpful. I am due to stay for 8-weeks, and as this is my first experience of a care home, I will need to adjust.
Reply from Raina Jordan, General Manager at Signature at Ascot
Gracewell of Ascot appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth…read more
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Review from L S (Wife of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I wish to pay a wonderful compliment to a very special home full of dedication, compassion, happiness and fun. Nothing is too much trouble to look after and offer help to the whole family. We could have never managed without them. All of the management team, carers, catering staff and
cleaners who are at the residents side for every need, with activities for everyone every day. A beautiful dining room. The bistro is open to everyone for a very special cup of coffee, snacks all day and not forgetting the beautiful garden.
Reply from Raina Jordan, General Manager at Signature at Ascot
We are so glad to hear about your positive experience at Gracewell of Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and…read more
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Review from M W (Husband of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This refers to my wife's 'end-of-life' care. I cannot fault the care and attention my wife and I have received during her stay at Gracewell. The staff are fantastic and cared equally for me during my grief. We became part of the Gracewell family.
Reply from Raina Jordan, General Manager at Signature at Ascot
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team…read more
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Review from Nicola D (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heartfelt gratitude to the General Manager, Deputy, and Customer Manager at Gracewell of Ascot. All are a credit to the nursing home. Professional and thorough but still sensitive and caring before and during the admission process for my father. They went above and beyond to ensure a smooth and comfortable
move to Gracewell during a difficult and emotional time for him and all our family. Outstanding service and care in a beautiful nursing home. Thank you so much.
Reply from Raina Jordan, General Manager at Signature at Ascot
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Ascot we pride ourselves on understanding our residents' needs…read more
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Review from Andrea W (Daughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to live at Gracewell just one week after they first opened. Since then her care has been very good and improved to excellent as the home became established. Mum's various conditions worsened with time of course but her care was continually monitored to accommodate it all. I was always kept
informed and asked my thoughts on any changes needed and mum's preferences taken into account. The protocols in place to protect residents from Covid have been exemplary but at the same time, they have been mindful of the need for visits and allowed me to spend precious days with mum. I am so grateful to the whole team for their love and care for mum, always making me welcome, and, very importantly, giving us both the opportunity to be together in a quiet, peaceful and safe environment as mum's life came to an end. My heartfelt thanks to them all.
Reply from Raina Jordan, General Manager at Signature at Ascot
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team…read more
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Review from D P (Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff and care.
Reply from Raina Jordan, General Manager at Signature at Ascot
We are so glad to hear about your positive experience of Gracewell of Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and…read more
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Review from Jeremy (Son of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is 89 and has been very well looked after by Gracewell of Ascot.
He has a lovely room, attentive staff and enjoys the activities the home organises for its residents.
During these strange times, the home staff have kept us in touch and been extremely professional.
We would highly recommend
this home.
Reply from Raina Jordan, General Manager at Signature at Ascot
Here at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared…read more
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Review from Nicola C (Daughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step mum was a resident of Gracewell of Ascot from August to December 2020 until she sadly passed away of Parkinson's Dementia last week.
The staff have been amazing and so caring and whilst I was unable to visit due to COVID19, my Dad was extremely happy with the level of care provided and the
kindness and thoughtfulness of all the staff and also the cleanliness of the home. They went above and beyond for my step mum and also provided my Dad with great support when he was going through such a difficult time. I would not hesitate to recommend this care home.
Reply from Raina Jordan, General Manager at Signature at Ascot
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team…read more
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Review from Louise O (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Gracewell for two years and loves living there. The staff are kind and friendly and she feels safe and cared for. The rooms are all light and bright and pre Covid, a stimulating programme of entertainment was provided with many outside entertainers visiting the home.
Reply from Raina Jordan, General Manager at Signature at Ascot
Our activities team here at Gracewell of Ascot have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward…read more
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Review from Richard C (Son of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Ascot and the team there are doing a great job looking after my mum, both in the way that they have managed the current pandemic and in the overall quality of care and support they offer.
Reply from Raina Jordan, General Manager at Signature at Ascot
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Ascot and your recognition of this is appreciated by every member of our team. By having a whole-home approach…read more
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Review from A V (Niece of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is beautifully maintained, and all staff are friendly and approachable. This has been a very challenging time for care home during this pandemic, and everyone at Gracewell has gone above and beyond duty to ensure the well being of the residents and staff both physically and emotionally.
Reply from Raina Jordan, General Manager at Signature at Ascot
Here at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared…read more
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Review from P C (Husband of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my lovely wife has Parkinson's, Dementia and problems with mobility. She now needs 24-hour nursing care. Even with the kind help of my daughter, we were exhausted and no longer able to adequately care for her at home. The only comfort I now have in this terrible year is knowing that my wife is
being well cared for in Gracewell of Ascot which is a first class, nearly new care home with excellent dementia care. All of the staff that I have met are most kind and caring. Gracewell also has good regular residents' support from their local GP. The Covid19 precautions seem very thorough and although this limits visiting, at least face time is available for keeping in touch.
Reply from Raina Jordan, General Manager at Signature at Ascot
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Ascot, we pride ourselves on understanding our resident's needs…read more
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Signature at Ascot is calculated as follows: ( (467 Excellents x 5) + (77 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 553 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Stefanel

Stefanel Cocioaba

Job Title: General Manager Joined: 2024

At Signature at Ascot, I ensure that we provide the highest quality of care in a luxury environment.


I have served the healthcare sector for many, many years since starting my career as a Care Assistant. Persevering and having a dedication to learning my responsibilities and duties has helped me ensure I meet every resident's need so that they are well-looked-after. Through my years in care, I have proudly worked alongside amazing team members with a genuine passion care and desire to serve.


As a people person, I strongly believe in my responsibility, integrity, kindness, compassion and doing whatever I can to help others. I am truly grateful that the care sector has allowed me to use these values in the workplace, especially at Signature at Ascot.

Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!

Adi

Adi Suguvana

Job Title: Clinical Services Manager

I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.

Nicola

Nicola Lyon

Job Title: Business Admin Manager

I joined the team as Business Admin Manager and am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after by the Reception Team here at Ascot. Prior to joining the team, I worked within the care environment as an Administrator for 13 years.

Merryl

Merryl Eagles

Job Title: Head Housekeeper

I have worked for Signature as a Head Housekeeper for many years. I enjoy all aspects of my role and take great pride in my work. I love making the residents' home look the absolute best it can. I’m thrilled to be part of this community and look forward to meeting everyone that make here their home.

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