Signature at Ascot

Burleigh Road, Ascot SL5 7LD
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9.8 99 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.
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Care Provided by Signature at Ascot

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £2000
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2254

These prices are only a guideline, please contact Signature at Ascot to find out the exact price for your requirements.

Contact Signature at Ascot to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Ascot to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Stefanel Cocioaba (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking is available on site.

Signature at Ascot Reviews (99)

9.8

Signature at Ascot has a Review Score of 9.8 (9.826) out of 10, based on 47 reviews in the last 2 years.
Over all time Signature at Ascot has 99 reviews.

Overall Experience
  • 87
  • 12
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Date Published
  • 99
  • 12
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  • 47
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Reviewer Connection to Signature at Ascot
  • 38
  • 14
  • 7
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  • 5
  • 5
  • 4
  • 4
  • 4
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Total of 99, showing 21-40
Review from Jane W (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute Mum arrived at Signature Ascot 10 months ago she has been happy & her care excellent.
All staff are warm & welcoming and go that extra mile to ensure her needs are met. From responding to her changing physical, medical & behaviour needs, to being attentive to her personal preferences
& ensuring she is safe & feels safe. Care is provided with respect and dignity.
She has a lovely bright sunny room with many of her personal possessions, that gives her 'a big hug'. The shared areas are extremely comfortable, the food and hospitality superb, and the range of supported activities impressive, all making for an excellent experience. And she loves the garden.
The Home believes in being a community and that shows in how things are arranged and how family and friends are included.
Mums overall medical and emotional wellbeing have improved beyond all expectations, and she smiles and laughs so much. A wonderful place to be at 93.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
It is lovely to hear how your mother has flourished here at Ascot. We have the best care team, who genuinely care for each every one of your loved ones as if they were there own family. This is what…read more
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Review from Sandra S (Daughter-in-law of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you're looking for a care home for a loved one, then look no further, from the initial enquiry with the lovely Client Liaison Manager, who is professional, caring and natural and makes you feel instantly relaxed and is very approachable, to the excellent care by the team, who are all wonderful. Since
my mother-in-law became a resident, her health has improved, she looks amazing and is doing so well and it's all because of the superb care that she is receiving, she always looks fresh, clean and is contented and is settling in well. Visiting is always a pleasant experience because the home is always so welcoming, it has a really lovely feeling as soon as you walk in, it has a bistro and plenty of seating area's, so if you want to have a natter and a beverage with your loved one it's the perfect place to be.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for taking the time to write a review and the journey you have experienced so far. It goes a long way to know that you and your loved one is benefiting from enjoying and having quality time…read more
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Review from P T (Daughter-in-law of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff super friendly.
Reply from Tracy Campbell, Home Manager at Signature at Ascot
We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from R T (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, caring and teat the residents with dignity.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for taking the time to send us a review about your loved one who is currently living in our home. Our team work together in making sure all loved ones are treated with upmost dignity and…read more
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Review from Lisa P (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Signature at Ascot for just over a year. I am very pleased with the home, enjoying spending time chatting and having coffee and cake with my mum. The best part is I am no longer the carer for my mum, I am now just her loving daughter.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Dear Lisa, thank you for your lovely words and we are really pleased that you can have wonderful quality time with your mother... which is priceless.
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Review from S M (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Mother has received has been wonderful. The warmth and kindness shown by the staff here go above and beyond. Signature Ascot really is a very special place. Not only has my Mother had excellent care, my sister and I have been supported along the way and been shown such care and kindness.
Thank
you to everyone for making a very sad and poignant time bearable.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for taking the time to share your experience with us here at Signature at Ascot. The team works hard to deliver such a special home which in turn makes this home a place that everyone can…read more
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Review from Mike A (Husband of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outside observer, seeing a carer or nurse interacting with a resident of the Home, might be forgiven for thinking that the Resident is a well-loved relative of the Care Home's team member - such is the level of care and empathy within Signature at Ascot.
The Home grasps every opportunity to create
events and activities to provide stimulation and fun for Residents and also encourages friends and relatives to join in when appropriate. So, it was not surprising on the 1st of December to find the 'Bistro area' crowded with Residents together with many friends and relatives - sons, daughters, grandchildren, and even great-grandchildren - all present wanting to be a part of the switching-on of the Christmas lighting.
Yes, it was a bit noisy with so many people talking at once, but it was a joyous occasion and that is the spirit and culture of Signature of Ascot!
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for taking the time to give such a lovely review. The team works incredibly hard to make sure your loved ones are cared for with such high standards, which is why it is more than just a job…read more
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Review from M H (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to write to thank all the staff at Signature at Ascot for the incredible care that they provided for my mother for the two and half years that she was in the home with dementia. The care they provided was outstanding and the support and comfort they gave to us as a family and particularly to
my father was incredible. We can't thank them enough.
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Review from G S (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was offered a place at Signature, after we received the news that he was to be moved to palliative care. The care, help and support we have been offered since we first made contact with them has been fantastic. From supporting our father in settling in, attending to his medical needs and
making sure he was comfortable and pain-free to being there for our mother as she goes through a period of adjustment. We are here every day and everyone is always so welcoming, happy to answer any questions we have and keep us up to date with how our father is. We can't thank Signature enough for the care they are taking of our father and of us.
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Review from H M (Granddaughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Signature is a happy place and I always enjoy visiting my grandmother. The staff go above and beyond for my family. You are always welcomed with friendly faces. Today was the fete and we all had a lot of fun, including my 2-year-old sone who loved dancing.
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Review from Muriel S (Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable. I feel well looked after in every aspect.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for taking the time to complete our review Muriel and really glad that you can enjoy all that we offer at the home.
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Review from Lesley R (Wife of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Signature has performed over and above all expectations. The care, activities and general welfare have been exemplary.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you Lesley. I am really pleased that you are able to enjoy your coffee mornings with your loved one, you are always happy and bubbly and it is always a pleasure to see you when you come in and…read more
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Review from B S (Sister of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolute pleasure visiting my sister. The facilities, staff, surroundings and ambience are five-star. Social activities are excellent and available regularly.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for your comments and how lovely to have quality time with your sister and enjoy this special time with her.
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Review from Sarah S (Granddaughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma arrived 8 weeks ago, although it has been a rollercoaster with her health. I can only say the care that my grandma has received is above expectations. Nothing is too much. We can come in whenever we want, couldn't ask for anything more...other than a huge thank you to the team in all areas!
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for your lovely comments to all our team members across the community, this certainly goes along way, so thank you for taking the time to feed this back to us.
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Review from Andrew Y (Husband of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment I made contact with the home, I felt confident that this was the home for her. The staff are compassionate, caring and considerate. The home has a quiet environment on my wife's floor, with plenty of carers in attendance and paying her attention. She settled in very quickly, and
I have no concerns about the quality of care she receives. There is a good variety of activities for those able to take part.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for your lovely comments. The team work hard in this community to make everyone settled to support and encourage them with their daily activities with a purpose.
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Review from T G (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful to all the staff at Signature at Ascot for the thoughtful and compassionate care that they provide to my parents. Always courteous and polite to both of them and myself. Thank you.
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Review from Charles D (Son of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Signature at Ascot for respite care after suffering a nasty break of her wrist. The staff were very friendly and helpful which included taking her back to the hospital for outpatient appointments. They even made her a birthday cake as her birthday fell during her stay. Highly recommended.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each…read more
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Review from Sophie T (Granddaughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana has just become a permanent resident after having a few trial stays over a few weeks. The staff are so polite, caring and happy to help. The bistro is very social between residents, and they put on lots of activities throughout the week. The rooms are very spacious. I can't thank the team enough
for looking after my nana and making her smile.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each…read more
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Review from Mat N (Son of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was unsure about my mother going into a home. I have to say the first two weeks were tough and for a couple of weeks there was disorientation etc. But now we are another two weeks in she has settled and I cannot say how impressed I am with the care. The staff show a genuine interest in all the guests
and are happy in their work. They know about each of the people staying here and treat them like family. They create such a light and fun atmosphere, which in a care home, is not an easy task. Yes, we are only a month in and I will write an update further down the line. But I just wanted to help anyone who, like me, may have any doubts or concerns about putting their loved one into Signature at Ascot, there is no need. This is nothing like any other home I have seen and could not offer any suggestion of improvement. It is such a relief to me that my mum is getting the best care possible and she is so happy. Thank you Signature.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each…read more
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Review from Cathy G (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to this wonderful care home on 7/2/2024 after a protracted distressing delayed discharge from the hospital. She died yesterday. She received an exemplary level of nursing care and support. Every single member of staff we had contact with provided the most wonderful level of care
and genuine compassion for Mum, the staff could not do enough for Mum or us. My brother "found" the home on 3/2/2024. Arrangements were in place for the Signature nursing assessment by 5/2/2024 and she arrived at Signature on 7/2/2024. Although Mum could not take advantage of the many activities, resources, and luxurious surroundings as she was bedroom-based, the activities came to her including the monthly animal visit. The palliative care offered to her was superb and compassionate. Today we went to the care home to see Mum for the last time. She was given a "guard of honour" by the care staff whilst she was taken away by the undertakers, so emotional, and so respectful.
Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot
Thank you for taking the time to share your experience of Signature at Ascot. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring…read more
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Signature at Ascot is calculated as follows: ( (467 Excellents x 5) + (77 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 553 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Stefanel

Stefanel Cocioaba

Job Title: General Manager Joined: 2024

At Signature at Ascot, I ensure that we provide the highest quality of care in a luxury environment.


I have served the healthcare sector for many, many years since starting my career as a Care Assistant. Persevering and having a dedication to learning my responsibilities and duties has helped me ensure I meet every resident's need so that they are well-looked-after. Through my years in care, I have proudly worked alongside amazing team members with a genuine passion care and desire to serve.


As a people person, I strongly believe in my responsibility, integrity, kindness, compassion and doing whatever I can to help others. I am truly grateful that the care sector has allowed me to use these values in the workplace, especially at Signature at Ascot.

Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!

Adi

Adi Suguvana

Job Title: Clinical Services Manager

I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.

Nicola

Nicola Lyon

Job Title: Business Admin Manager

I joined the team as Business Admin Manager and am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after by the Reception Team here at Ascot. Prior to joining the team, I worked within the care environment as an Administrator for 13 years.

Merryl

Merryl Eagles

Job Title: Head Housekeeper

I have worked for Signature as a Head Housekeeper for many years. I enjoy all aspects of my role and take great pride in my work. I love making the residents' home look the absolute best it can. I’m thrilled to be part of this community and look forward to meeting everyone that make here their home.

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