Signature at Ascot

Burleigh Road, Ascot SL5 7LD
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9.8 108 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.
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Care Provided by Signature at Ascot

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1665
  • RESPITE Self-Funded Residential Dementia Care: from £1845
  • RESPITE Self-Funded Nursing Care: from £1665
  • RESPITE Self-Funded Nursing Dementia Care: from £1845

These prices are only a guideline, please contact Signature at Ascot to find out the exact price for your requirements.

Contact Signature at Ascot to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Ascot to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stefanel Cocioaba (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking is available on site.

Signature at Ascot Reviews (108)

9.8

Signature at Ascot has a Review Score of 9.8 (9.841) out of 10, based on 49 reviews in the last 2 years.
Over all time Signature at Ascot has 108 reviews.

Overall Experience
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  • 12
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Date Published
  • 108
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  • 49
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Reviewer Connection to Signature at Ascot
  • 40
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  • 5
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Total of 108, showing 21-40
Review from John H (Husband of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your professional and loving service is totally unique in keeping with the Royal Borough - not available in any other borough of the UK. I pray that God will continue to guide and support you all. Amen!
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to share your journey. The team take so much pride in working with you as a family as you transition on a new path..we are pleased you made the choice and Signature at Ascot was your choice of home for you all as a family.
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Review from Michael G (Wife of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was in Signature Ascot for about seven monthes and the service was absolutely excellent. This includes the management, medical staff, carers and staff. This sums up what a great place the care home is.
Reply from Tracy Campbell, Home Manager at Signature at AscotThank you for taking the time to let us know about your experience with us. It is always good to receive feedback for the staff as we take great pride in striving to deliver the best for your loved ones.
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Review from C C (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and the care team at Signature Care Home Ascot are absolutely fantastic.
The team showed my mother outstanding care, dignity and respect during her stay.
Can not speak more highly of the team, 5 star rating.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to send in a review. We strive for the best here at Ascot and I am glad we were able to make a difference.
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Review from A O (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother unfortunately was only in Signature for 5 days before she passed, she had been in hospital 7 weeks so came to Signature for convalescence. The care she got at Signature was out of this world from every single member of the team. Their care, attention and support I can't explain in words how
they have been. They were honest, caring and kind to us as a family as well as my mother. We will be forever grateful to Signature, the manager and her team. Thank you from the bottom of our hearts.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to share your experience at a time that was very emotional. As a team, we are here to support the happy and more difficult journeys with you as a family. To know within the team we have many years of experience, to be able to support at a time that was precious and give some comfort to you as a family feels this home with pride...
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Review from P C (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not put into words the exceptional care the highest quality staff have been so good from top caring for our mum.
Sensitivity and dignity is shown on another level. Thank you to every member of staff.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for sharing your views. The team are the very best which is why it isn't just a job it is a vocation to all that work here.
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Review from P F (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Signature Ascot for almost 4 years and they have been incredible for her. She entered as a frail old lady who wasn't eating and had no interest in life, after only in few months, she flourished and has continued to do so. She was very poorly a month ago so we thought that
was the end for her, but with amazing care she has bounced back. A big thank you to all the staff.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThe words say exactly what the Ascot team deliver...care, compassion, patience, dignity and with that comes back the passion for life! So, pleased you are able to have some time again and enjoy mum. Thank you for your lovely words.
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Review from H C (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff here are always helpful, and understanding and clearly have an excellent rapport with the residents.
There are always plenty of activities available and various entertainment.
The premises are always clean and well-presented. My friend seems very happy living here.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotIt is always good to have the feed back on how you feel in the home. All residents are like family to us here as we spend many hours with your loved ones. It is lovely you are able to come in and see your friend and enjoy the surroundings as well as enjoy the activities around you.
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Review from D O (Daughter-in-law of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremly friendly and competent. They genuinely appear to enjoy their work. The atmosphere is welcoming. Gardens are pleasant.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to let us know your thoughts on our home. We certainly strive to maintain a high level here at Ascot.
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Review from R H (Wife of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wide range of activities which my husband enjoyed. They even managed to persuade him to join the craft activities, a minor miracle! My husband also enjoyed the visits from the bird sanctuary for which he served 4/5 as he would have like them to bring larger owls and lambs during pet therapy. Of course
one staff member in particular is the star of the show!
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to share with us the enjoyment that your husband gets from our activities within the community. The birds are always a highlight when they come in and we have noted that your husband would want to see larger animals coming in...watch this space!
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Review from Jane W (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute Mum arrived at Signature Ascot 10 months ago she has been happy & her care excellent.
All staff are warm & welcoming and go that extra mile to ensure her needs are met. From responding to her changing physical, medical & behaviour needs, to being attentive to her personal preferences
& ensuring she is safe & feels safe. Care is provided with respect and dignity.
She has a lovely bright sunny room with many of her personal possessions, that gives her 'a big hug'. The shared areas are extremely comfortable, the food and hospitality superb, and the range of supported activities impressive, all making for an excellent experience. And she loves the garden.
The Home believes in being a community and that shows in how things are arranged and how family and friends are included.
Mums overall medical and emotional wellbeing have improved beyond all expectations, and she smiles and laughs so much. A wonderful place to be at 93.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotIt is lovely to hear how your mother has flourished here at Ascot. We have the best care team, who genuinely care for each every one of your loved ones as if they were there own family. This is what makes Ascot special and is the heart beat of the home. It is lovely seeing you as a family in the community reminiscing over special times and enjoying the coffee and cake! Thank you for sharing your experience with us.
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Review from Sandra S (Daughter-in-law of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you're looking for a care home for a loved one, then look no further, from the initial enquiry with the lovely Client Liaison Manager, who is professional, caring and natural and makes you feel instantly relaxed and is very approachable, to the excellent care by the team, who are all wonderful. Since
my mother-in-law became a resident, her health has improved, she looks amazing and is doing so well and it's all because of the superb care that she is receiving, she always looks fresh, clean and is contented and is settling in well. Visiting is always a pleasant experience because the home is always so welcoming, it has a really lovely feeling as soon as you walk in, it has a bistro and plenty of seating area's, so if you want to have a natter and a beverage with your loved one it's the perfect place to be.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to write a review and the journey you have experienced so far. It goes a long way to know that you and your loved one is benefiting from enjoying and having quality time together..
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Review from P T (Daughter-in-law of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff super friendly.
Reply from Tracy Campbell, Home Manager at Signature at AscotWe are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from R T (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, caring and teat the residents with dignity.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to send us a review about your loved one who is currently living in our home. Our team work together in making sure all loved ones are treated with upmost dignity and respect.
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Review from Lisa P (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Signature at Ascot for just over a year. I am very pleased with the home, enjoying spending time chatting and having coffee and cake with my mum. The best part is I am no longer the carer for my mum, I am now just her loving daughter.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotDear Lisa, thank you for your lovely words and we are really pleased that you can have wonderful quality time with your mother... which is priceless.
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Review from S M (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Mother has received has been wonderful. The warmth and kindness shown by the staff here go above and beyond. Signature Ascot really is a very special place. Not only has my Mother had excellent care, my sister and I have been supported along the way and been shown such care and kindness.
Thank
you to everyone for making a very sad and poignant time bearable.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to share your experience with us here at Signature at Ascot. The team works hard to deliver such a special home which in turn makes this home a place that everyone can enjoy.
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Review from Mike A (Husband of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outside observer, seeing a carer or nurse interacting with a resident of the Home, might be forgiven for thinking that the Resident is a well-loved relative of the Care Home's team member - such is the level of care and empathy within Signature at Ascot.
The Home grasps every opportunity to create
events and activities to provide stimulation and fun for Residents and also encourages friends and relatives to join in when appropriate. So, it was not surprising on the 1st of December to find the 'Bistro area' crowded with Residents together with many friends and relatives - sons, daughters, grandchildren, and even great-grandchildren - all present wanting to be a part of the switching-on of the Christmas lighting.
Yes, it was a bit noisy with so many people talking at once, but it was a joyous occasion and that is the spirit and culture of Signature of Ascot!
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to give such a lovely review. The team works incredibly hard to make sure your loved ones are cared for with such high standards, which is why it is more than just a job it certainly is a vocation! We always enjoy these events that bring family, relatives, and everyone together which is why Ascot has such a homely feel, because you as a families make this happen too! Thank you.
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Review from M H (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to write to thank all the staff at Signature at Ascot for the incredible care that they provided for my mother for the two and half years that she was in the home with dementia. The care they provided was outstanding and the support and comfort they gave to us as a family and particularly to
my father was incredible. We can't thank them enough.
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Review from G S (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was offered a place at Signature, after we received the news that he was to be moved to palliative care. The care, help and support we have been offered since we first made contact with them has been fantastic. From supporting our father in settling in, attending to his medical needs and
making sure he was comfortable and pain-free to being there for our mother as she goes through a period of adjustment. We are here every day and everyone is always so welcoming, happy to answer any questions we have and keep us up to date with how our father is. We can't thank Signature enough for the care they are taking of our father and of us.
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Review from H M (Granddaughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Signature is a happy place and I always enjoy visiting my grandmother. The staff go above and beyond for my family. You are always welcomed with friendly faces. Today was the fete and we all had a lot of fun, including my 2-year-old sone who loved dancing.
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Review from Muriel S (Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable. I feel well looked after in every aspect.
Reply from Tracy Campbell, Client Liaison Manager at Signature at AscotThank you for taking the time to complete our review Muriel and really glad that you can enjoy all that we offer at the home.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Signature at Ascot is calculated as follows: ( (496 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 579 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!

Stefanel

Stefanel Cocioaba

Job Title: General Manager Joined: 2024

With over 13 years of experience in the care sector, I am proud to lead the dedicated team at Signature at Ascot, ensuring we deliver the highest standards of care within a luxurious and welcoming environment.


I began my career as a Care Assistant, gaining invaluable first-hand experience of the importance of truly personalised care. Through perseverance, continuous learning and a deep commitment to meeting every resident’s individual needs, I have progressed within the sector, working alongside passionate professionals who share a genuine desire to serve and support others.


Having been part of the Signature family since 2018, I am delighted to now call Ascot home. As a people person, I strongly believe in leading with responsibility, integrity, kindness and compassion, and in doing everything I can to help those in my care. It is a privilege to work in a sector that allows me to live these values every day, and I am committed to ensuring every resident at Signature at Ascot feels valued, supported and truly at home.

Karen

Karen Baladad

Job Title: Residential Care Manager

I am privileged to be part of this caring, passionate and amazing team at Signature at Ascot. With 11 years of experience working in the healthcare industry, I am committed to delivering a person-centred approach to care for the residents. I successfully earned my BSc in Physiotherapy in the Philippines, which launched my healthcare career. I continued studying in the UK and completed my Graduate Diploma in Health and Social Care Management. I am proud of the excellent care we deliver at Signature at Ascot, knowing that the residents we support are living their best lives in a beautifully well-kept home.

Shahida

Shahida Mumin

Job Title: Dementia Care Manager

I am delighted to have joined the outstanding team at Signature at Ascot, committed to bringing my passion for care and over 9 years of experience in Residential, Dementia, Nursing and Palliative Care. As the Dementia Care Manager, I am here to support the team in delivering exceptional person-centred care to our residents, and I am passionate about all people living within a care setting being able to lead a happy and fulfilled life in the right environment. I have completed a BSc in Health Care Management, and I am looking forward to implementing ideas to ensure we are reaching outstanding levels of care.

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