Hallmark Banstead Manor

My Nan has been at Banstead Manor for around six weeks now and is very happy here. The staff are all wonderful and have all ensured that my Nan has found the transition from independent living to a care home as easy as possible. The kindness and dedication to maintaining my Nan's dignity and agency is evident in everyone we've encountered.

It does feel like mums new home now, there lots of activities to do or just relax, we are so pleased we chose Banstead Manor care home.

When choosing a care home for my Mother I looked at various different homes but Banstead Manor stood out to us. The home is clean and kept in very good order with well maintained gardens and has very good activities and facilities. The home is spacious and as my Mother was then a walker it was ideal for her to move around . However the main outstanding factor was all the staff are very welcoming, friendly and caring . They all get to know the residents and treat them as individuals and attend to their different needs, personalities, wishes etc. Having been in the home for a while now my Mothers health has deteriorated but she is still cared for with dignity and respect as she always has been .

He does not do many of the activities but those he does agree to participate in are enjoyable for him.

All the support staff are very friendly and approachable .

The facilities at Banstead Manor I think are wonderful. the outside gardens area delight to wander around and the indoor cafe and cinema are well used as they are such welcoming spaces.

Anyone considering this care home for a family member please don't hesitate.

Banstead Manor is a lovely home with first class facilities and caring staff.

The best thing about it is the way that the team go above and beyond to support the residents and their individual needs. I wanted to share a recent example. Due to his condition my dad struggles to engage socially and rarely wants to get involved with the day to day activities despite encouragement from his family and the team.

One of the carers (Toni) discovered he had an interest in Concorde and decided to put together a presentation that he and the other residents could attend. She took the time to research, prepare and deliver it herself and It was wonderful to see my Dad so engaged and sharing his thoughts and experiences.

Thank you Toni and the whole Banstead team for your ongoing kindness and for looking after him so well.

My mother in law moved into Banstead Manor Care Home on 12th August 2025. She was finding it difficult to manage on her own at home. All the staff at Banstead Manor have made her feel very welcome and have made the transition easier for her. The staff are very friendly, caring and attentive, nothing is to much trouble for them. The activities team work really hard and have included her in the wide range of activities they offer, from arts & crafts, exercising, knitting and socialising in the cafe and garden. Banstead Manor has a very warm and friendly atmosphere which runs throughout the home and makes visiting a pleasure. We are so lucky to have found Banstead Manor Care Home.

My mother was looked after in an amazing fashion by all the staff at Banstead Manor. They were attentive and friendly. They took the time to understand her requirements and provided the services required to make her as comfortable as possible. The respect they gave her was remarkable.

As soon as my Mum arrived at Banstead Manor Care Home, after having a stroke, we knew she was in safe hands. She was very apprehensive initially, but soon got to know the Staff and became confident that they were doing the very best for her. Mum spent 3 months at the Home and in that time, she became stronger, chatty once again and her sense of humour returned. She enjoyed the food and was always happy to pop into the Coffee Shop with family members, During her stay, it became a home from home and by the end of the 3 months, Mum had regained her confidence and was able to return home. I would just like to say a Big Thank You to all the Staff who made Mum's stay a very pleasant experience. We will be eternally grateful to Banstead Manor. They helped to make a very upsetting and distressing time a happy and stress free time.

The level of nursing care which my Father received was excellent. The local GP is excellent. Unfortunately, as he was bed bound, he could not take part in any of the social activities on offer, but, he really appreciated the comfort and kindness given to him. He was kept clean and always had freshly laundered clothing .The meals at Banstead Manor are carefully prepared and the home is kept cheerful and bright at all times.

It is a pleasure walking into Banstead Manor and to be greeted with such friendly faces.

Banstead Manor Care Home is more like a luxury hotel than anything normally associated with a Care Home. The staff are always engaging with both the residents and the visitors and the level of care provided is excellent. The wide and varied range of activities is particularly impressive, engaging all of the residents from all of the communities. Overall, I am very impressed with Banstead Manor Care Home.

Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.

The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.

My mum received 6 weeks of respite care in June and July 2024 after breaking her arm. Mum's care from all the staff at Banstead Manor was outstanding. We wanted the best care for Mum and I've no doubt we got it. Mum received 24-hour help at Banstead Manor, the team there made her as comfortable as possible. It helped our family knowing she was receiving the very best care. Thank you Banstead Manor for keeping all your promises.

My father's care has been exemplary. His needs and nursing have been to the highest standard. The staff are extremely friendly, helpful and attentive to any inquiries and questions and to the thorough care and guidance they give my father. My father's needs have increased dramatically during August and the staff have gone the extra mile in every way possible. My father is happy and considers himself very much at home. Giving us as a family peace of mind.

Banstead Manor is a special place. I visit an old friend regularly who has been a resident there for 18 months. His wife was there and died recently. I observed the care for both of them and I was continuously grateful for the standard of care she received. The staff-resident interaction is excellent with good entertainment and activities. Visiting is fun, tea and cakes. Friendly staff and residents make my visits a joy.

My mum has been at Banstead Manor for 2 years in November residing on Maple Mews. All Mum says is good things about Banstead Manor, myself included couldn't be happier with the care and all services provided for my mum. The social engagement mum loves she is well involved in all the activities and they all go above and beyond to support my mum. Would always recommend Banstead Manor.

We are forever grateful.

My mother was a resident of Banstead Manor for three years up until her death in January 2024. She was extremely well cared for and very happy during those years. I can't fault any aspect of the care home. The staff are wonderful, caring, compassionate, and respectful and the residents are treated as individuals. The lifestyle team work tirelessly to ensure there is never a dull moment and no excuse is needed for a celebration of one kind to another. Our family felt part of the Banstead Manor family and feel sad that we no longer have Mum there, but know we are always welcome to go back!