Hallmark Banstead Manor

8 Brighton Road, Banstead SM7 1BS
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9.9 73 Reviews
  • Hallmark Banstead Manor, Banstead
Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support residents with various needs, from residential to dementia, nursing, and respite care—with the essential covered under the comforting umbrella of Hallmark All-Inclusive.

Here, residents enjoy a mix of luxury and that warm feeling of home, all thanks to a caring team dedicated to supporting residents to live their day, their way with their bighearted approach. Life has its challenges as people age, but Banstead Manor values every little moment, focusing on residents and their loved ones right from the start.

Moving somewhere new can be daunting, but Banstead Manor makes an effort to keep things familiar. They welcome couples, try their best to bring in your furry friends, and always keep their doors open for visits from family and friends. The home offers various rooms tailored to different interests—whether it's a hair salon for a bit of pampering or a craft room to spark creativity, there's something for every resident to enjoy and maybe even discover new hobbies that bring them joy!
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Care Provided by Hallmark Banstead Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900
  • Self-Funded Residential Dementia Care: from £2050
  • Self-Funded Nursing Care: from £2390

Our fees include: weekly appointments with our hairdresser / manicures or pedicures with our therapist / Chiropody service every 8 weeks . We also accept local authority funding with a third party top up.

These prices are only a guideline, please contact Hallmark Banstead Manor to find out the exact price for your requirements.

Contact Hallmark Banstead Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Banstead Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Bell (Interim General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Hallmark Banstead Manor Reviews (73)

9.9

Hallmark Banstead Manor has a Review Score of 9.9 (9.903) out of 10, based on 21 reviews in the last 2 years.
Over all time Hallmark Banstead Manor has 73 reviews.

Overall Experience
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Reviewer Connection to Hallmark Banstead Manor
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Review from Elizabeth F (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Banstead Manor for almost 3 years now. All the staff are attentive and friendly regularly checking up on him and encouraging him around the buildings.
He does not do many of the activities but those he does agree to participate in are enjoyable for him.


All the support staff are

very friendly and approachable .


The facilities at Banstead Manor I think are wonderful. the outside gardens area delight to wander around and the indoor cafe and cinema are well used as they are such welcoming spaces.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for your kind words. We are delighted to have the honour of caring for your Dad and get a real sense of achievement to watch him getting involved with activities that he enjoys.
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Review from Victoria B (Daughter-in-law of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't rate the care my father in law receives from the Banstead Manor team highly enough.
From the front desk team who create such a welcoming atmosphere whenever we go to visit, to the care team who look after him day to day with kindness and dignity and the support team who keep the home such a
lovely place to live.
I feel like everyone really cares about my father in law as an individual not just as a resident. They work so hard to keep him happy and comfortable and it's so comforting to his family knowing he's safe and cared for every day.
Anyone considering this care home for a family member please don't hesitate.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for such a lovely review. We work hard to promote a whole home approach so that everyone is involved in providing individual, outstanding care.
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Review from Jonathan F (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banstead Manor is a lovely home with first class facilities and caring staff.


The best thing about it is the way that the team go above and beyond to support the residents and their individual needs. I wanted to share a recent example. Due to his condition my dad struggles to engage socially and

rarely wants to get involved with the day to day activities despite encouragement from his family and the team.


One of the carers (Toni) discovered he had an interest in Concorde and decided to put together a presentation that he and the other residents could attend. She took the time to research, prepare and deliver it herself and It was wonderful to see my Dad so engaged and sharing his thoughts and experiences.


Thank you Toni and the whole Banstead team for your ongoing kindness and for looking after him so well.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your kind words. We pride ourselves on the wonderful, inclusive environment we encourage in the home, which in turn allows our residents to thrive. Thank you again for taking…read more
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Review from Claire E (Daughter-in-law of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved into Banstead Manor Care Home on 12th August 2025. She was finding it difficult to manage on her own at home. All the staff at Banstead Manor have made her feel very welcome and have made the transition easier for her. The staff are very friendly, caring and attentive, nothing
is to much trouble for them. The activities team work really hard and have included her in the wide range of activities they offer, from arts & crafts, exercising, knitting and socialising in the cafe and garden. Banstead Manor has a very warm and friendly atmosphere which runs throughout the home and makes visiting a pleasure. We are so lucky to have found Banstead Manor Care Home.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your lovely words. We work really hard to create this warm environment for residents and families, so it means the world to us to receive such positive feedback, thank you!.
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Review from Len G (Son of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was looked after in an amazing fashion by all the staff at Banstead Manor. They were attentive and friendly. They took the time to understand her requirements and provided the services required to make her as comfortable as possible. The respect they gave her was remarkable.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your review. We are proud to have been able to take care of your mum and create a warm and welcoming environment for her. Your kind words mean a lot to everyone involved in her…read more
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Review from Janine C (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as my Mum arrived at Banstead Manor Care Home, after having a stroke, we knew she was in safe hands. She was very apprehensive initially, but soon got to know the Staff and became confident that they were doing the very best for her. Mum spent 3 months at the Home and in that time, she became
stronger, chatty once again and her sense of humour returned. She enjoyed the food and was always happy to pop into the Coffee Shop with family members, During her stay, it became a home from home and by the end of the 3 months, Mum had regained her confidence and was able to return home. I would just like to say a Big Thank You to all the Staff who made Mum's stay a very pleasant experience. We will be eternally grateful to Banstead Manor. They helped to make a very upsetting and distressing time a happy and stress free time.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your lovely review. It was a pleasure to care for your mum and watch her improve enough to go back to her beloved home, and get to know you all as a family. Wishing you all the…read more
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Review from G W (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of nursing care which my Father received was excellent. The local GP is excellent. Unfortunately, as he was bed bound, he could not take part in any of the social activities on offer, but, he really appreciated the comfort and kindness given to him. He was kept clean and always had freshly
laundered clothing .The meals at Banstead Manor are carefully prepared and the home is kept cheerful and bright at all times.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Good afternoon and thank you for your kind words. It was an honour to care for your father, and the team on our nursing community are touched by your messages of thanks.
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Review from Philomena H (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banstead Manor is a beautiful care home full of love and care. All the staff are amazing at caring for the residents to such a high standard. My mum has settled in very well and now regards this wonderful place as her home. She is happy, exceptionally well cared for and absolutely loves the fantastic
food. It is so nice to see her participating in the wide range of activities. It's also great when we visit to sit in the Café area and have a coffee and cake. I now have peace of mind knowing that she is happy and safe in such inviting environment. This is all down to the wonderful staff to which I'd like to say a huge thank you.
It is a pleasure walking into Banstead Manor and to be greeted with such friendly faces.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your lovely words. Relationship centred care is our ethos which we live and breathe. It's our pleasure to care for her and wonderful to hear how happy she is. Thank you!
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Review from N M (Regular Volunteer) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banstead Manor Care Home is more like a luxury hotel than anything normally associated with a Care Home. The staff are always engaging with both the residents and the visitors and the level of care provided is excellent. The wide and varied range of activities is particularly impressive, engaging all
of the residents from all of the communities. Overall, I am very impressed with Banstead Manor Care Home.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for your wonderful review. We work hard to maintain our high standards of care, and provide a luxury environment for our residents.
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Review from Kerrie R (Granddaughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents
and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your kind words. We work hard to create a relaxed, family feel to the home, whilst upholding all of our relationship centred values. We look forward to welcoming you and your…read more
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Review from Kim D (Granddaughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for your lovely review. We love to have children visit the home and interact with our residents. If you haven't already, please feel free to join our Songs and Smiles Group for toddlers and…read more
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Review from Matthew H (Son of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received 6 weeks of respite care in June and July 2024 after breaking her arm. Mum's care from all the staff at Banstead Manor was outstanding. We wanted the best care for Mum and I've no doubt we got it. Mum received 24-hour help at Banstead Manor, the team there made her as comfortable as possible.
It helped our family knowing she was receiving the very best care. Thank you Banstead Manor for keeping all your promises.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for this wonderful feedback. It means the world to all of us at Banstead Manor to know that we have made a difference and were able to help both you and your mum.
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Review from C S (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's care has been exemplary. His needs and nursing have been to the highest standard. The staff are extremely friendly, helpful and attentive to any inquiries and questions and to the thorough care and guidance they give my father. My father's needs have increased dramatically during August
and the staff have gone the extra mile in every way possible. My father is happy and considers himself very much at home. Giving us as a family peace of mind.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for such kind words. We are honoured to be able to care for your dad, who is such a special resident here at Banstead Manor.
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Review from G P (Friend of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Banstead Manor is a special place. I visit an old friend regularly who has been a resident there for 18 months. His wife was there and died recently. I observed the care for both of them and I was continuously grateful for the standard of care she received. The staff-resident interaction is excellent
with good entertainment and activities. Visiting is fun, tea and cakes. Friendly staff and residents make my visits a joy.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for your lovely review. It's been our honour and a pleasure to care for your dear friends and host you as our guest.
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Review from A R (Son of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Banstead Manor for 2 years in November residing on Maple Mews. All Mum says is good things about Banstead Manor, myself included couldn't be happier with the care and all services provided for my mum. The social engagement mum loves she is well involved in all the activities and they
all go above and beyond to support my mum. Would always recommend Banstead Manor.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your lovely words. It's a pleasure to care for your mum and great to see her thriving in the community every day.
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Review from A B (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banstead Manor is a first class example to all care homes. This calibre of attention, concern, dedication and kindness towards the comfort of others is worth at least 10 stars! Everyone on the team from the receptionists, to catering staff, nurses, carers, cleaners and managers were always ready to
listen to individual needs and did their utmost to follow through. Our family could not have found a better place for our elderly, ailing mother to spend her remaining months amidst their warm, gentle and friendly care.
We are forever grateful.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your kind words. Relationship-centred care is our ethos and something we believe makes all the difference.
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Review from C N (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Banstead Manor for three years up until her death in January 2024. She was extremely well cared for and very happy during those years. I can't fault any aspect of the care home. The staff are wonderful, caring, compassionate, and respectful and the residents are treated as
individuals. The lifestyle team work tirelessly to ensure there is never a dull moment and no excuse is needed for a celebration of one kind to another. Our family felt part of the Banstead Manor family and feel sad that we no longer have Mum there, but know we are always welcome to go back!
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you so much for your kind words. We feel very lucky to have been able to care for your mother and support you and your family. Ylou are most welcome at Banstead Manor any time.
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Review from Deborah N (Daughter of Resident) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Hallmark Banstead Manor for 3 years and in that time she has never once complained about any of the staff or her life in the home. However just after Christmas Mum suffered a stroke and was taken to hospital. The 'care' in the hospital was shockingly bad and we (my sister and myself)
witnessed serious neglect with patients, particularly when they had no family at their side. We were reaching rock bottom emotionally till 2 wonderful care providers arrived from Banstead Manor and managed to arrange for Mum to return to her own comfortable room. I cannot describe the relief and happiness we felt. Absolutely everyone employed at Banstead Manor was wonderful. The care was second to none. They really seemed to love our mum and made sure she was comfortable, clean, and hydrated. They called in the nurse, the district team and the doctor when needed and her meds were adjusted accordingly. My sister and I were extremely well cared for too with constant offers of food and drink.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for your kind words. It was our privilege to care for you and your mother and we hope you will all remain a part of our community here at Banstead Manor.
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Review from T D (Son of Resident) published on 27 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly staff. The room and facilities are always clean and the food is of a good standard. Activities are okay although not enough excursions outside of the residence. Night-time care sometimes feels short of expectations.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for your feedback. Our lifestyles programme is built with resident and relative involvement and we welcome all input. We will ensure that discussion around excursions is discussed in our…read more
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Review from D S (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this home, the care my mother has received has been great. It's taken my mother a while to settle due to her dementia but all the care staff, the admin team and the manager have gone above and beyond to help settle, include her in all activities and care for her very patiently and kindly.
The food is great, lots of variety and the home is clean and a lovely environment to live. Definitely recommend this home for your loved ones.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor
Thank you for your kind words. It means the world to us that we have been able to help your mum and we will always look for ways to improve her life and all of the residents at Banstead Manor.
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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Hallmark Banstead Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Hallmark Banstead Manor is calculated as follows: ( (226 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Banstead Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

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Awards / Recognitions (20)

Meet the Team (2)

Paula

Paula Bell

Job Title: General Manager Joined: 2022

I have been with Banstead Manor for 3 years. I am pleased to be able to step up from Deputy Manager into the role of General Manager while Veronica is on maternity leave.


I am a registered nurse with over 10 years of experience, having spent most of that time in the care sector. I love my job at Banstead Manor, and having the opportunity to play a role in supporting the residents and team brings me great pride.


What makes Banstead truly special is the residents and the team. It really feels like home!

Samantha

Samantha Eyles

Job Title: Customer Relationship Manager

I’m excited to have taken on the role of Customer Relationship Manager here at Banstead Manor.


After nearly 20 years of customer relationship focused roles, I was delighted to be able to join the team and help and support our residents and families navigate their journey into finding the perfect care home.


I am proud to be working with a team of such wonderful care specialists and would be delighted to show you our beautiful home whilst demonstrating the thriving communities that we are passionate about here at Banstead Manor care home.

Frequently Asked Questions about Hallmark Banstead Manor

What types of Care is Hallmark Banstead Manor registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Banstead Manor have?

There are 77 Single Rooms.

What are the Facilities & Services at Hallmark Banstead Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Banstead Manor to the centre of Banstead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Banstead Manor to verify any information. View our terms and conditions. Hallmark Banstead Manor has an Enhanced Service - more info.