Hallmark Banstead Manor

Very impressive all round.

Very happy with the home. Excellent facilities and the staff are very helpful and kind.

This is my fourth care home in three years and this is the best by far. Staff are all helpful with a smile and good fun and sense of humour. The manager is amazing - approachable, kind, caring and listens with positive action. Teamwork amazing. Rolls Royce of care homes at last.

This care home is extremely perfect in all aspects in all areas. I could not be happier!

Very impressed with 85% of what is offered. Staff are very helpful and caring. Activities like Tai Chi and seated exercise classes are very helpful and having hair and nails done weekly helps to keep life normal. My visitors enjoy coming to see me and appreciate the drinks and biscuits provided freely. As it is new, there are obviously a few setbacks. My only worry is the laundry which isn't running 100% due to the naming of laundry items. I am still quite new but hopeful. I don't think I could have found anything better.

I have found the home to be very welcoming. The staff are helpful, friendly and reassuring. Daily activities are arranged and family events have included a bbq and tea party.

I am happy living here. Generally speaking, I think the care and support I get here is very good. If I need any help, I can press my button and someone will come to me, they will come and help me to get into bed. My room is very comfortable. The cleaners are very good at looking after my room and bathroom. The food is always good. They always check the windows and doors every night, so I feel safe and secure.

My mother has been in Banstead Manor for six weeks and so far overall, my experience of the home has been good. Of course, there is always room for improvement in all areas. The customer service management has been extremely helpful with sorting out everything for my mother with moving in. Also, the staff have been extremely supportive in helping my mother to settle in as she does become extremely anxious about change. However, I have found in the area of maintenance to be rather slow eg, putting up shelving and pictures, hopefully this will be rectified. The reception staff are always helpful and go out of their way to sort out any queries.

My father in law went into Banstead Manor Care from the 14th August 2019. He was quite frail. My husband and I went on holiday for 11 days. When we came back dad was like a new person. We can only praise the staff that look after him, they are doing a very good job. We are very happy dad has been able to stay at this lovely home.

I would like to say how impressed I am with Banstead Manor Care Home. The care given is wonderful and there is such a welcoming atmosphere. The food is excellent and all the carers and staff are so approachable. My sister is extremely happy there.

The meal was delicious, served by an engaging and bright young woman with excellent social and communication skills. Throughout the home, the décor and fittings were tastefully reflecting the light and airy surroundings. The weekly activities timetable clearly conveyed what was available for residents to participate in if they so wished.

Every facility you need at hand.

Very pleasant afternoon visiting a friend. Decor amazing, attention to visitors and residents were very welcoming. Staff very attentive, friendly and caring.

I would recommend Banstead Manor Care Home.

Because of the above, my husband has settled in so well and is happy and very content.