Hallmark Banstead Manor

8 Brighton Road, Banstead SM7 1BS
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9.9 73 Reviews
  • Hallmark Banstead Manor, Banstead
Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support residents with various needs, from residential to dementia, nursing, and respite care—with the essential covered under the comforting umbrella of Hallmark All-Inclusive.

Here, residents enjoy a mix of luxury and that warm feeling of home, all thanks to a caring team dedicated to supporting residents to live their day, their way with their bighearted approach. Life has its challenges as people age, but Banstead Manor values every little moment, focusing on residents and their loved ones right from the start.

Moving somewhere new can be daunting, but Banstead Manor makes an effort to keep things familiar. They welcome couples, try their best to bring in your furry friends, and always keep their doors open for visits from family and friends. The home offers various rooms tailored to different interests—whether it's a hair salon for a bit of pampering or a craft room to spark creativity, there's something for every resident to enjoy and maybe even discover new hobbies that bring them joy!
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Care Provided by Hallmark Banstead Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1990
  • Self-Funded Residential Dementia Care: from £2150
  • Self-Funded Nursing Care: from £2450

Our fees include: weekly appointments with our hairdresser / manicures or pedicures with our therapist / Chiropody service every 8 weeks . We also accept local authority funding with a third party top up.

These prices are only a guideline, please contact Hallmark Banstead Manor to find out the exact price for your requirements.

Contact Hallmark Banstead Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Banstead Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Bell (Interim General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Hallmark Banstead Manor Reviews (73)

9.9

Hallmark Banstead Manor has a Review Score of 9.9 (9.860) out of 10, based on 18 reviews in the last 2 years.
Over all time Hallmark Banstead Manor has 73 reviews.

Overall Experience
  • 63
  • 9
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Date Published
  • 73
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Reviewer Connection to Hallmark Banstead Manor
  • 27
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  • 9
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  • 4
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  • 3
  • 2
  • 1
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Total of 73, showing 61-73
Review from D T (Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with 85% of what is offered. Staff are very helpful and caring. Activities like Tai Chi and seated exercise classes are very helpful and having hair and nails done weekly helps to keep life normal. My visitors enjoy coming to see me and appreciate the drinks and biscuits provided freely.
As it is new, there are obviously a few setbacks. My only worry is the laundry which isn't running 100% due to the naming of laundry items. I am still quite new but hopeful. I don't think I could have found anything better.
Reply from David Stallard, General Manager at Hallmark Banstead ManorThank you for your 85% rating indicating we have made a good start in a very short timeline. I am always one to recognise a challenge and the team, led by Fiona will rally round to ‘iron’ out any inconsistency in the laundry process.
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Review from Rosalind R (Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is extremely perfect in all aspects in all areas. I could not be happier!
Reply from David Stallard, General Manager at Hallmark Banstead ManorIt must be catching because we all have that ‘happy feeling’ in Banstead Manor. I’m sure its because we feel truly privileged to be a part of creating your home from home.
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Review from P M (Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my fourth care home in three years and this is the best by far. Staff are all helpful with a smile and good fun and sense of humour. The manager is amazing - approachable, kind, caring and listens with positive action. Teamwork amazing. Rolls Royce of care homes at last.
Reply from David Stallard, General Manager at Hallmark Banstead ManorIt may not have been written in the stars but this somehow feels it was meant to be. I think I should be thanking you for adding such vibrancy and character into Banstead Manor, in addition to acknowledging the kind comments in your feedback review. That said, I see we do have work to do so onwards and upwards.
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Review from J B (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the home to be very welcoming. The staff are helpful, friendly and reassuring. Daily activities are arranged and family events have included a bbq and tea party.
Reply from David Stallard, General Manager at Hallmark Banstead ManorWe value all feedback and thank you for taking the time to submit this review. Although early days, we have thoroughly enjoyed the time together and feel sure there will be many memorable moments in the months and years ahead.
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Review from M L (Resident) assisted by family/friend published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy living here. Generally speaking, I think the care and support I get here is very good. If I need any help, I can press my button and someone will come to me, they will come and help me to get into bed. My room is very comfortable. The cleaners are very good at looking after my room and bathroom.
The food is always good. They always check the windows and doors every night, so I feel safe and secure.
Reply from David Stallard, General Manager at Hallmark Banstead ManorWe are grateful to receive such complimentary feedback and very happy too, knowing just how much you are enjoying all that Banstead Manor has to offer including a sense of complete safety and comfort.
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Review from B P (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Banstead Manor for six weeks and so far overall, my experience of the home has been good. Of course, there is always room for improvement in all areas. The customer service management has been extremely helpful with sorting out everything for my mother with moving in. Also, the
staff have been extremely supportive in helping my mother to settle in as she does become extremely anxious about change. However, I have found in the area of maintenance to be rather slow eg, putting up shelving and pictures, hopefully this will be rectified. The reception staff are always helpful and go out of their way to sort out any queries.
Reply from David Stallard, General Manager at Hallmark Banstead ManorThank you for taking the time to review Banstead Manor Care Home. It is always helpful to receive feedback and I thank you for sharing your experience. It is particularly rewarding to learn that the team have been supportive of the moving process and of equal importance, reassuring to Mum throughout. I will ensure the final touches to create that home from home are completed.
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Review from C P (Daughter-in-law of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law went into Banstead Manor Care from the 14th August 2019. He was quite frail. My husband and I went on holiday for 11 days. When we came back dad was like a new person. We can only praise the staff that look after him, they are doing a very good job. We are very happy dad has been able
to stay at this lovely home.
Reply from David Stallard, General Manager at Hallmark Banstead ManorThank you for taking the time to review Banstead Manor Care Home. I cannot thank you enough for submitting this review. I know the team feel privileged to be supporting your father-in-law and together with our community of residents, they are having a great time, particularly on the dance floor.
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Review from Angela B (Sister of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how impressed I am with Banstead Manor Care Home. The care given is wonderful and there is such a welcoming atmosphere. The food is excellent and all the carers and staff are so approachable. My sister is extremely happy there.
Reply from David Stallard, General Manager at Hallmark Banstead ManorThank you for taking the time to review Banstead Manor Care Home. Your feedback is greatly appreciated and I am delighted to discover that we have excelled in all areas and that your sister is “extremely happy”.
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Review from Patricia A (Friend of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We received a warm welcome when we visited our friend at Banstead Manor Care Home. She was obviously at home and at ease with her surroundings and the staff. I was impressed that it was possible for her to "book" a table in a smaller dining area for us all the have a meal together without having time
constraints and with a degree of privacy.
The meal was delicious, served by an engaging and bright young woman with excellent social and communication skills. Throughout the home, the décor and fittings were tastefully reflecting the light and airy surroundings. The weekly activities timetable clearly conveyed what was available for residents to participate in if they so wished.
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Review from P V (Friend of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charming and polite reception staff.
All staff very helpful and nothing too much trouble.
Wonderful light, decorated rooms.
Every facility you need at hand.
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Review from Veronica A (Friend of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant afternoon visiting a friend. Decor amazing, attention to visitors and residents were very welcoming. Staff very attentive, friendly and caring.
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Review from A C (Sister of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved to Banstead Manor when it opened in June and loved being there from the start.
The caring staff make every attempt to meet her needs which she so appreciates.
The food is excellent and my sister, who was not a food lover now looks forward to her next meal.
I would recommend Banstead
Manor Care Home.
Reply from David Stallard, General Manager at Hallmark Banstead ManorThank you for taking the time to review Banstead Manor Care Home and for recommending Banstead Manor and for sharing your experiences of the care and hospitality on offer.
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Review from Marie D (Wife of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the care that is given to my husband from the excellent staff at Banstead Manor. It has completely changed my perspective on care homes. The professionalism and friendly staff, the excellent food and the beautiful and tasteful surroundings.
Because of the above, my husband
has settled in so well and is happy and very content.
Reply from David Stallard, General Manager at Hallmark Banstead ManorThank you for submitting this review which we celebrate as a team in the knowledge that we are making a positive difference to you and your husband.
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Hallmark Banstead Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Hallmark Banstead Manor is calculated as follows: ( (194 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 212 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Hallmark Banstead Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 Jan 2026

Please contact the home for current vacancies

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Awards / Recognitions (20)

Meet the Team (2)

Paula

Paula Bell

Job Title: General Manager Joined: 2022

I have been with Banstead Manor for 3 years. I am pleased to be able to step up from Deputy Manager into the role of General Manager while Veronica is on maternity leave.


I am a registered nurse with over 10 years of experience, having spent most of that time in the care sector. I love my job at Banstead Manor, and having the opportunity to play a role in supporting the residents and team brings me great pride.


What makes Banstead truly special is the residents and the team. It really feels like home!

Samantha

Samantha Eyles

Job Title: Customer Relationship Manager

I’m excited to have taken on the role of Customer Relationship Manager here at Banstead Manor.


After nearly 20 years of customer relationship focused roles, I was delighted to be able to join the team and help and support our residents and families navigate their journey into finding the perfect care home.


I am proud to be working with a team of such wonderful care specialists and would be delighted to show you our beautiful home whilst demonstrating the thriving communities that we are passionate about here at Banstead Manor care home.

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