






Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support residents with various needs, from residential to dementia, nursing, and respite care—with the essential covered under the comforting umbrella of Hallmark All-Inclusive.
Here, residents enjoy a mix of luxury and that warm feeling of home, all thanks...
Care Provided by Hallmark Banstead Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees include: weekly appointments with our hairdresser / manicures or pedicures with our therapist / Chiropody service every 8 weeks . We also accept local authority funding with a third party top up.
The price(s) shown are provided by the care home. Contact Hallmark Banstead Manor for full pricing details and T&Cs.
Contact Hallmark Banstead Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Veronica Henman(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 4
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
Hallmark Banstead Manor Reviews (73)
Hallmark Banstead Manor has a Review Score of 9.8 (9.752) out of 10, based on 15 reviews in the last 2 years.
Over all time Hallmark Banstead Manor has 73 reviews.
I have worked in care homes myself, but Banstead Manor Care Home goes that extra mile to treat each resident and visitor with dignity, care and attention to one's needs. The entertainment and care staff are diligent and welcoming, as is the exceptional team as a whole. The receptionists are always helpful; one even let my sister use her cardigan when we were going out, and my sister didn't want to go to her room. The decor and ambience are that of a five-star establishment and a joy to visit!
Thank you so much for your kind words, Judy. We will share this feedback with the team; we know it will mean the world to them.
On arrival at Banstead Manor Care Home, you might be forgiven for thinking that you are entering a five star hotel. The environment is welcoming, the facilities excellent, and the level of care exceptional. A very well-managed care home.
The staff and facilities are very good. They clearly want to ensure all residents are looked after but also have a quality of life. It’s a pity there aren’t more male residents to keep Dad company. Staff are very professional and knowledgeable.
Thank you for such kind words, we enjoy what we do here at Banstead Manor which makes it easy for us. I know the Friday afternoon men’s club has been a big hit and hopefully we will see more gentlemen joining us in the future.
clearly knew her well and promised further feedback (yet to be received and
previously not always sent).
- Welcoming spaces for the family to wait whilst loved ones receive care.
- Ensuite not clean - stained toilet and cupboard dirty.
- Mum is not ready for breakfast until 11:00 am. The dining area was thenmessy and what choice was left was poor.
- Mum seated on her own for lunch and not given Valentine's sweets like othersas on soft food - alternatives necessary
Thank you for your feedback, we are always looking for ways to improve our home and our resident's experience. We will be in touch to understand any further improvements we can make and to discuss the matters you have highlighted. As a team, it's extremely important to us to get these things right and work with you to ensure mum's happiness.
My mum went to Banstead Manor at the beginning of the lockdown. The receptionist and staff couldn't do enough to get through this period. Mum is well looked after by all staff and now things are back to normal, lots of activities to be part of if she wants. Medical care is extremely good or contacted with any problem and acted on. I'm always kept up to date with care and changes to the home. Most importantly my mum is happy.
Thank you for taking the time to write Karen, we work hard to ensure all of our residents receive the highest quality of care within our home. Your recognition of this is appreciated by the whole team, and above all, it's so rewarding to hear that Mum is happy in her home here at Banstead Manor.
Mum has been in Banstead Manor since July 2022 and seems to have settled in well, which is largely due to the caring and considerate staff. The facilities are excellent, and she seems to be kept busy and active during the day. I'm very pleased with our choice of home for Mum.
Thank you so much for your very kind words, it means so much to our team. We are so happy that Mum has settled in well, and that you are pleased with your choice to make Banstead Manor Mum's home.
From the first communication, I was certain that this is where I would choose for my mother to reside. The home is bright, modern, immaculately clean, stylishly decorated and with superb facilities. The staff are friendly, caring and supremely professional.
The menu is both varied and nutritious, and adaptable to the particular tastes of the resident. The grounds are beautifully maintained. The home provides a hairdressing and manicure service, and there is an impressive provision of entertainment.
More than all of this, BMCH provides me with peace of mind that my mother is receiving the very best of care.
Thank you Ian for your very kind words, we are so happy that we have been able to give you peace of mind. We love what we do here at Banstead Manor and it is wonderful to know we are having a positive impact.
Well, what can I say about Banstead Manor? At the beginning of this year, we were given the dreaded news that my father was going to be evicted from his then-care home. As you can imagine this was such a stressful time for our family, not to mention actually having to move my dad. Having visited many care homes, Banstead Manor stood out to us and, in hindsight, it was the best decision we ever made. Being the only family carer for my dad, I have built up some lovely relationships with all the carers at the home who I can only describe as exceptional. I have seen them interacting with my dad (who can be quite loud at times!) and they are so friendly, professional and approachable. They take so much time to get to know the residents and what will make them tick, and put together bespoke plans to ensure they are having a fulfilled life full of happiness and enjoyment. They even bought my dad a mini putting green so that he could practice his golf! Thank you, Banstead Manor!
Thank you Nadia for your lovely words, I have shared this with the team and it means so much to them. We love what we do here and that makes it a pleasure for us to find new ways to bring joy to the lives of our residents and their loved ones. You all add value to our wonderful community.
Mealtimes are an important part of my mother's day and she has described the food as 'exceptional'. Her frequent visitors are made to feel welcome by all the staff, and everyone who visits remarks on what a lovely care home this is. The very few occasions where standards have fallen short of the extremely high level we have become used to have almost always been due to unfamiliar agency staff. It has been reassuring to see how seriously these instances have been taken by management, and the efforts they are making to recruit more permanent staff to reduce reliance on agencies.
Thank you for this wonderful feedback. The team have formed a beautiful relationship with Mum and we are so pleased you recognise the high standards of care delivered by the team here. I am pleased to announce our team have been successful in recent recruitment drives and our growing team has...
I cannot believe that my Mum has genuinely improved so much in her two months at Banstead Manor and therefore has decided to stay permanently. The food is very good and varied to suit many tastes. The care is supportive and kind but not intrusive and the friendly atmosphere is noted by every one of my Mums visitors.
The gardens are really well cared for, which adds to the homely feel and gives daily joy to many residents. For me personally, the access security is taken appropriately seriously which I find reassuring and the admin of moving GPs, pharmacy etc is completed seamlessly.
Mum and I would recommend Banstead Manor to anyone, it is so far removed from the stereotypical care home that it’s hard to believe till you visit
Thank you for this wonderful feedback. It is a massive life-changing decision to move into a care setting and I am so glad within this time mum has already blossomed and built strong relationships with the team and other residents here. She is always smiling and her positivity is beaming.
They managed to keep Mum safe and well looked after throughout the challenging times of Covid.
The gardens are beautifully maintained and with an array of colours. This is the first place Mum wants to go when I visit. The entertainment team are very good. There are activities for those who wish to participate and guest speakers and singers regularly.
The Home marks important dates including residents' birthdays where a beautiful cake of the birthday residents' choice is made and shared with everyone.
Mum enjoys having her hair and nails done weekly which is included in the fees. She has made some lovely friends.
I highly recommend Banstead Manor.
Thank you so much; it's wonderful to hear that 2 years on, you are still pleased with the service. It has been a pleasure getting to know mum, and we look forward to sharing many more happy memories with her.
We initially booked mum into Banstead Manor for respite care following a fall. Sadly, since admission, mum was diagnosed with a rapidly progressing life-shortening disease that now requires full-time nursing care. We made the difficult decision to extend mums stay with Banstead Manor and thank goodness we did. Everything about Banstead Manor is exceptional - the environment, food, personal and clinical care and, activities. Staff have taken the time to get to know mums likes and dislikes and through these challenging times have helped her smile and feel safe. The kindness and love shown to mum by Banstead Manor staff come from the heart and our family cannot thank them enough. We are all so grateful.
Thank you for this wonderful feedback. It has been wonderful getting to know mum and you, the family too.
She is now saying "I couldn't be in a better place!". The most important thing about the home, for mum, is that the staff are so compassionate and helpful. Mum can relax knowing that if she needs help someone will come - even if she needs help in the middle of the night. Mum no longer has to worry about getting to see a doctor or remembering to take her pills, the medical staff help with this and keep an eye on mum's general health, which is a relief for me.
Mum is very comfortable in her room and likes walking in the lovely gardens. She particularly enjoys the food and the fact that her sister can come for lunch.
Mum has choices here; she can decide how to spend her time. There are always people around and activities to do if she wants to engage.
Mum has a much better quality of life here than she did before she moved; we are all glad that she is here.
Thank you. It has been wonderful seeing mum blossom and her confidence grow each day.
Hallmark apologised but didn’t refund any money - happy taking for a service they didn’t provide.
I raised a complaint but didn’t hear a thing about it, they just wanted it brushed under the carpet.
The laundry service was poor, losing several of Mother’s clothes and ruining others. Hallmark reimbursed Mother the cost of one woollen top they destroyed but it was upsetting having her nice clothes come back spoiled. They lost her handkerchiefs so I bought some with her name embroidered on and they lost them.
Food was mediocre, Mother gave up trying for soft boiled eggs. They came back either hard or cold. The soups were poor. Overall not worth the money they demand.
We are sorry to hear that our care did not meet your expectations and for any distress caused. We will continue to liaise with you privately on this matter, and a member of our team will be in touch over the next few days to discuss any of your outstanding queries. Our absolute priority is to...
I cannot fault this care home. I’ve seen many in my time, and this one is like a 5-star hotel. The staff are always so helpful and have time when the residents need their help. It is so clean, and the food is excellent. They also lay on a lot of entertainment and activities to stimulate the residents. I have been visiting there for six months now, and every time I go, I am still amazed at the place. I would like to live there when I need care. The receptionists are great, always friendly and never make you feel you are wasting their time. It is wonderful.
Thank you so much for your feedback. It is wonderful to hear you are pleased with the service and you enjoy every visit here at Banstead Manor. It's been an absolute pleasure having your friend come to live with us here, and it's lovely seeing you when you visit.
Mother was very independent, but they went to great lengths to understand her needs so they could provide personalised care and companionship. The care quality was best demonstrated by her looking years younger after a few months!
The staff place a high priority on supporting family members and keeping them well informed. They also arrange a (Covid safe) family birthday party in the garden.
Sadly, my mother died recently. The end-of-life care was outstanding, it was extremely sensitive, compassionate, and professional. I took great comfort from knowing how well she was treated by such caring staff. I am also grateful for all the support I received from them at this difficult time.
Thank you so much for taking the time to share your experience with us. It was an absolute pleasure welcoming mum to Banstead Manor and getting to know her. To see her grow and share her lovely character with us was a joy. The gardens were indeed a favourite place of hers and many wonderful memories have been created there. Our love and thoughts are with you and the family.
Since going to Banstead Manor she has been much more relaxed in her surroundings.
Thank you so much for taking the time to share your experience we appreciate the feedback. It has been wonderful getting to know your wife, you and the family and see the progress she has made.
He was originally coming in for one-month residential respite care but we were delighted that he settled in so quickly and has decided he would like to remain there.
During the relatively short period of time, he has been there the team have got to know him very well and encouraged him to join in various events and try different foods whilst being prepared to prepare him one of his favourites if it’s a little too different or spicy!
The in house hairdressing and chiropodist facilities are excellent.
BM is modern and well laid out with a large well-maintained garden - residents can also get involved if they wish.
We visit 2-3 times a week and cannot speak more highly as to the positive atmosphere and quality of care we see being given to the residents - they are real stars!
Thank you so much for your kind words and feedback the team here are very grateful. It has been an absolute joy watching him flourish, getting involved with the activities and other residents.
We had the pleasure of meeting some staff on our very first visit to Banstead Manor when my brother Colin went to stay as a resident. Unfortunately, it was only a couple of weeks before Banstead Manor went into Lockdown and visits were not permitted. However with weekly updates and telephone calls via the staff, I had no worries about my brother’s care. He has grown close to staff who were always willing to go above and beyond with her enjoyable manner and fully committed to her job with great dedication. I would like to thank the staff for all their time and hard work in caring for my brother for the past 20 months. I would also like to mention how efficient and professional the Receptionist has been during our telephone conversations. It was a pleasure meeting her whenever I visited my brother and something I always looked forward to.
Thank you to the dedicated staff at Banstead Manor for the loving care given to Mum throughout the challenging times that COVID has thrown at them. Much appreciated by all the family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Banstead Manor.
There are no upcoming events for Hallmark Banstead Manor.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Meet the Team (2)

I have been with Banstead Manor since opening in 2019.
I am a registered nurse with over 10 years of experience, having spent most of that time in the care sector. I love my job at Banstead Manor, and having the opportunity to play a role in supporting the residents and team brings me great pride.
What makes Banstead truly special is the residents and the team. It really feels like home!

I’m excited to have taken on the role of Customer Relationship Manager here at Banstead Manor.
After nearly 20 years of customer relationship focused roles, I was delighted to be able to join the team and help and support our residents and families navigate their journey into finding the perfect care home.
I am proud to be working with a team of such wonderful care specialists and would be delighted to show you our beautiful home whilst demonstrating the thriving communities that we are passionate about here at Banstead Manor care home.
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