






Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support residents with various needs, from residential to dementia, nursing, and respite care—with the essential covered under the comforting umbrella of Hallmark All-Inclusive.
Here, residents enjoy a mix of luxury and that warm feeling of home, all thanks...
Care Provided by Hallmark Banstead Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees include: weekly appointments with our hairdresser / manicures or pedicures with our therapist / Chiropody service every 8 weeks . We also accept local authority funding with a third party top up.
The price(s) shown are provided by the care home. Contact Hallmark Banstead Manor for full pricing details and T&Cs.
Contact Hallmark Banstead Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Veronica Henman(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 4
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
Hallmark Banstead Manor Reviews (73)
Hallmark Banstead Manor has a Review Score of 9.8 (9.752) out of 10, based on 15 reviews in the last 2 years.
Over all time Hallmark Banstead Manor has 73 reviews.
He is very much pleased that he has got an excellent place to live and is being looked after by the kind staff. I also noticed that he is happy staying there and relaxed. I strongly feel this place has excellent management and excellent staff.
My brother in law became a resident at Banstead Manor Care Home on 7th July 2021, we have already received continuous support from the management and staff.
Following a stay in the hospital during the pandemic crisis in January, my mother needed care while she was immobile. Banstead Manor Care Home provided immediate care and arranged for her transport from the hospital all at short notice. She was in Banstead Manor Care Home for three months and she was very well looked after. The food was excellent and the facilities clean and tidy. Throughly recommend Banstead Manor Care Home.
Thank you for your kind words David, it was a pleasure to help get mum back on her feet and we look forward to her being able to visit us soon.
Very pleasant staff all kind and residents too. When not in lockdown plenty of entertainment.
Thank you June for your kind review, we are so please you are happy with us and enjoy being at Banstead Manor as much as we love having you here. I hope the fun will only continue.
You only have to look at my mother, aged 89 years old, to see how much she is enjoying life at Banstead Manor Care Home. She looks amazingly well and is on very good form. She has many friends, both staff and residents and loves the company and the excellent care she receives. Living on the ground floor at Beech Mews means that she can also enjoy her own patch of garden, changing from geraniums in the summer and pansies and bulbs in the winter.
Thank you for such lovely words Jane, it has been such a joy to see how your mother has become such an integral part of the community and she makes such a vital contribution to the home. We love her company also and your words will mean so much to the whole team.
My experience has been that of very good care - both physical and mental. Excellent discussions with carers whilst being cared for. The room and facilities are good. Food very satisfactory. Am putting on weight!
Thank you for taking the time to review Banstead Manor Care home. We are so happy to have you here with us.
On 15th May 2019 I caught sepsis and spent many weeks in hospital. I came to Banstead Manor on 5th July 2019 and was given intensive nursing care on the nursing floor with a wonderful team who became like my family. On my improvement, I came to the residents' floor on 17th December 2019. I have had excellent care by the team on this floor and am happy to say another caring family.
Our endeavour always is for Banstead Manor to be a ‘home from home’ and it's so rewarding to learn that your experience is of one big family, which of course we are. Across all three communities supporting residential, dementia and nursing residents. Thank you for taking the time to share these encouraging thoughts.
Pretty fantastic.
We seem to share the same thoughts because I find every day in Banstead Manor pretty fantastic and I’m so happy to learn your feeling it too.
The care home has been brilliant in the Covid19 lockdown and safety for the residents seems to be paramount. My mother loves the carers, who all seem so caring and loving.
Thank you for taking the time to review Banstead Manor Care Home. Covid-19 is affecting everyone’s lives not least residents in a care setting and of course, their families but what it cannot dampen is Banstead Manor’s genuine sense of community and belonging. Your validation of what we do is very generous and greatly appreciated. We share the joy that Mum is safe and happy.
We are so impressed by the staff at Banstead Manor. My husband suffers from a rare form of dementia which deeply impairs communication. We did not expect him to settle well in a care home, especially since his arrival coincided with lockdown and therefore no family visits and limited activities. The carers have gone above and beyond in understanding his needs and making sure that he is occupied, well-groomed and well-fed. As a result, he is much calmer and more relaxed than we could have imagined would be possible in the circumstances. Since visits have now restarted we have been able to see first hand the level of care and attention that the staff provide. I have not as yet been able to go inside the home but from what I can see in photos it is very tastefully designed and well equipped. I am pleased that my husband is now taking part in more activities and is able to enjoy the garden. We greatly appreciate the regular detailed updates the staff send us.
Thank you for taking the time to review Banstead Manor Care Home.
The quality of food and the varied menu is of a very good standard (I know because my mother is a very fussy eater).
The standard of hygiene is very high.
The decor is of a very high standard, and the overall impression of Banstead Manor is of comfort, warmth and care.
The standard of care is very high. My mother has commented on this many times: "They will do anything for you here".
Staff engagement is also very high. My mother often comments how friendly the care staff are (to which she means communicating with her readily).
The weekly activities provide a very wide range to meet most needs.
Overall, both my sister and I have been very impressed with Banstead Manor.
Thank you for taking the time to review Banstead Manor Care Home. We are so pleased your Mother is happy at Banstead Manor.
We are so glad we found Banstead Manor!
Thank you for taking the time to review Banstead Manor Care Home. We are so pleased your Dad has settled in here well, and that you enjoy the regular updates.
My mother in law's partner has moved into Banstead Manor early January. Attention to detail in initially assessing all the care needs, to sorting out any appointments, medication etc has been excellent. The home feels like a holistic home from home environment with the sitting rooms and eating areas designed to feel like home. We have been very impressed.
Thank you for taking the time to review Banstead Manor Care Home, and for your kind words.
I went to celebrate her 90th birthday with three other friends. We were given a separate room in which to have a splendid three-course lunch. It was served like a first-class hotel. We chatted with the staff and other residents. It was all beautifully organised but very relaxed, a bit like a very friendly hotel, with care and medical facilities all to hand and everything was done to promote independence.
I have been so happy staying in Banstead Manor Care home, recovering from a hip fracture. The good nursing and care have been wonderful. Everyone makes you feel so happy. The food is delightful and there is a varied menu. I am sure I shall recover from my accident quickly. I shall never forget the kindness shown to me at Banstead Manor Care Home. My friends enjoy visiting me here so much. You are so kind to my visitors. Thank you for all your help which is greatly appreciated.
Thank you for taking the time to review Banstead Manor Care Home and for your kind words.
Just a few words to say how amazing Banstead Manor is. My husband and I looked at a few care facilities when it became obvious that Mum just couldn’t cope at home. As soon as we walked through the doors of Banstead Manor, we knew ‘this was it’! Absolutely perfect. I still feel like that every time I visit. I had been battling for and with Mum, who has ever-worsening dementia. She was so resistant to any sort of help or care, but I can honestly say now that I could not wish for anything better for my mum. The staff are all lovely and more than kind. They really care. Mum is like a different person. She is kept busy and stimulated and she has her hair done at the salon. She has had her nails manicured, she takes part in the varied and many activities. There is even a cinema! She is happy and smiling. Something I haven’t seen for many a long year. She adores the whole team (as do I). I could go on and on and on and would be happy to endorse any aspect of Banstead Manor.
Thank you for taking the time to review Banstead Manor Care Home. The team adore your Mum and are so glad she is part of the Banstead Manor Family.
Lovely welcoming home with outstanding decor. Carers are very kind and treat Mum with respect and dignity. Reception staff are outstanding and always dealt with requests and concerns professionally. I feel relieved that Mum is receiving such good care.
Thank you for taking the time to review Banstead Manor Care Home. We are so happy your Mum is settled here.
After visiting a few homes, when we left this visit we all walked out saying this is the one. The patience, love, devotion to all the residents has been so lovely to see and experience. We couldn't have wished for a more caring and loving environment, not to just the residents but also the family when needed. This includes all the staff members. It is lovely that residents are able to move between floors and access all facilities if required. This is a new home so all the facilities are up to date, the rooms are very modern as is the rest of the home.
It is very rewarding for everyone at Banstead Manor knowing that in some small way we touched you with what is to us, our everyday. Supporting families is no less important to us than making a real difference for residents. Thank you for taking the time to share your experience.
The moment we wheeled Dad in through the doors, we knew we had found his new home. His shoulders visibly relaxed as we entered a light and airy space and were warmly greeted at reception. All of the staff were generous with their time in making sure Dad was choosing with no pressure but with all the necessary information available. He found a room he loved and he “put his name on it”. He moved in a couple of weeks later with support and encouragement to make as many visits as he felt he needed. We have found all of the staff friendly, upbeat and helpful at all times. The building is new, designed for purpose and classily decorated with various communal spaces. The food is outstanding and available as a restaurant with no need for previous day tick lists. The move has given our family peace of mind that Dad is safe, secure and being exceptionally well cared for.
Thank you for taking the time to review Banstead Manor Care Home and providing such comprehensive feedback. I’m delighted to learn that your father is “at home” and the family feel reassured that the right choice was made.
Very impressive all round.
Thank you for taking the time to review Banstead Manor Care Home. We never lose sight of how difficult it can be for families, but trust that your vote of confidence in us means we have allayed any concerns.
Very happy with the home. Excellent facilities and the staff are very helpful and kind.
The team will be very happy to know that they have met all your expectations by the generous 5 ratings but more importantly, are rewarded by helping to make a difference for your mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Banstead Manor.
There are no upcoming events for Hallmark Banstead Manor.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Meet the Team (2)

I have been with Banstead Manor since opening in 2019.
I am a registered nurse with over 10 years of experience, having spent most of that time in the care sector. I love my job at Banstead Manor, and having the opportunity to play a role in supporting the residents and team brings me great pride.
What makes Banstead truly special is the residents and the team. It really feels like home!

I’m excited to have taken on the role of Customer Relationship Manager here at Banstead Manor.
After nearly 20 years of customer relationship focused roles, I was delighted to be able to join the team and help and support our residents and families navigate their journey into finding the perfect care home.
I am proud to be working with a team of such wonderful care specialists and would be delighted to show you our beautiful home whilst demonstrating the thriving communities that we are passionate about here at Banstead Manor care home.
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