Barchester Queens Manor Care Home

565 Queensferry Road, Edinburgh EH4 8DU
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9.9 71 Reviews
  • Barchester Queens Manor Care Home, Edinburgh
Queens Manor Care Home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The home is located on Queensferry Road, near Edinburgh, and is about a 20 minute drive to the city centre.

Care and support is offered in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of each person, and are committed to providing professional and respectful care, with the resident at the heart of everything they do.

The home's dedicated Memory Lane community provides high-quality care and support to individuals living with dementia and features small objects and reminders to help residents with reminiscence.

Luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. There is 24-hour care, a welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with the lively social calendar, these help to stimulate people's minds, and empowers them to approach their future in a positive way.
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Care Provided by Barchester Queens Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2030

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Queens Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Person in charge

  • Margaret Ann Davidson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Barchester Queens Manor Care Home Reviews (71)

9.9

Barchester Queens Manor Care Home has a Review Score of 9.9 (9.936) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Queens Manor Care Home has 71 reviews.

Overall Experience
  • 63
  • 7
  • 1
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Date Published
  • 71
  • 4
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  • 16
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Reviewer Connection to Barchester Queens Manor Care Home
  • 24
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  • 10
  • 5
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  • 1
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Total of 71, showing 21-40
Review from Joe G (Friend of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the best-managed healthcare facilities I have ever experienced. Kind, compassionate, skilled care consistently delivered.
Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!

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Review from Ellyn G (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into the care two weeks ago, the staff have been fantastic, making sure the transition from hospital to care home went smoothly.
His room is lovely and very homely, he has lost a lot of weight whilst in hospital but the food at Queens Manor Care Home is excellent and he likes the choices
on the menus.
The staff have been very helpful too, even tagging all his clothes which was a great help to his family. Special thanks to the senior carer for sorting out his medication.
Would definitely recommend the home in the future.
Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor who work hard to deliver high standards of quality care at all times. We are delighted that your dad is setting in well and I will pass on your feedback to the team. All the best!

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Review from Valerie C (Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an exceptionally good care home. The staff are beyond equal and I would have no hesitation in recommending it to friends or family. The level of the home sets an excellent example and this is mirrored right down to the cleaners. The food is good but it is a struggle for staff to meet budgets
at the current time.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Susan B (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has now been at Queens Manor for three years. All the staff are lovely and Dad is very well cared for. It's very comforting to know that Dad is safe and happy. There is plenty of activities throughout the week to keep everyone entertained. My sister, brother and I are very happy we chose Queens
Manor for Dad.
Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor, who work hard to deliver high standards of quality care at all times. we are delighted that your dad enjoys his time here with us and I will pass on your feedback to the team. All the best!

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Review from Ellen F (Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has provided so much care and carers that give so much to us all. The entertainment is superb, with plenty of choice of things to do. The food is excellent with good choices. This place has helped me to find myself again and get my life back together. A big thank you.
Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team here at Queens Manor, who work hard to deliver high standards of quality care at all times. we are delighted that you enjoyed your time here with us and I will pass on your feedback to the team. All the best!

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Review from Valerie D (Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am happy here. There is a good atmosphere and the staff are helpful and happy despite being hard worked due to shortages, which may be why it has taken so long to get baths and hair washes at regular intervals. I have a good room with access to a spacious outside area and am able to indulge
in gardening activities. I appreciate having my own desk and bookcase which allows me to continue with various projects via the internet.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S D (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is always a selection of activities available daily and a huge effort is put in by activity coordinators and staff. The mini-bus belongs to Queen Manor and I had thought Mum would be out in it weekly but there are 60 residents so a rota system is in place.
There is a lovely, secure sun trap of
a garden and some rooms have access straight onto this.
Lovely rooms with full-length windows and ensuite shower rooms. Sufficient space to manoeuvre a Zimmer frame or wheelchair around the bed to an armchair at the window (unlike some care homes). There is also a fancy spa bath along the corridor and my mum is delighted to have organised a twice-weekly slot for this.
Staff are friendly, helpful, and approachable and good relationships have been built.
My mum is settled, happy and safe and has lots of social stimulation – which she would not have got at home. She is part of a community and has made new friends and Friday drinks sound like the highlight of the week.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D O (Partner of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, the staff have always been very professional and kind, efficient and gentle, generally making Barchester Queens Manor Care Home a very happy and friendly "home from home".
They have a good relationship with local GPs and district nurses.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from R P (Resident) assisted by family/friend published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable home, the staff is very pleasant and helpful. Food is acceptable but not always for personal choice, however on off days something is always available for me.
Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team!

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Review from C S (Respite Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed for 1 month, very tired on arrival after breaking my right wrist 2 weeks before. Gave me exactly the right support I needed and I appreciated three good meals a day which helped to build up my energy again. I needed a zimmer frame to practice my walking and was much more confident by the time
I went home. I would come again if I needed respite care and recommend it to others. Small criticism- the change from a jug to bottles of water made it difficult for the staff to keep up the supply and they were impossible to open.
Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review. Many thanks for your kind words - it was lovely having you join the Queens Manor for a short time and we very much enjoyed having you stay with us. Please do feel free to pop in and say hello if you're passing. All the very best.

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Review from Colin C (Son of Resident) published on 3 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident at Queens Manor in September 2022 when he became unable to live safely at home due to severe mobility problems. My sister and I are so glad that we found Dad a place at Queens Manor as, from the initial admission process right through to Dad sadly passing away peacefully
at the home at the end of November, the love and care provided by all the staff were absolutely exemplary - and a great comfort to Dad and to the family.
It was always Dad's wish not to die in the hospital, and when the time came, the care team at Queens Manor kept him comfortable and administered palliative care so that he could remain at peace in his own room until the end. They sat with him day and night, and Dad said that the carers were like a family to him.
We cannot speak highly enough of our experience with the management and care team at Queens Manor, who exceeded our expectations every single day.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J F (Next of Kin) published on 26 July 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Queens Manor is a lovely-looking care home. I can say I was disappointed with a few things in the home which were not appropriate. I saw and learned a lot from visiting this care home. Some good some not so good. The look of the home gives a different impression of what it really is. A bit disappointed
to say the least.
Reply from Feedback Team, The Feedback Team at Barchester Queens Manor Care Home

Thank you for taking the time to write us a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service. We would really like to talk to you more about your review, please contact us on QueensManor@barchester.com so we can look into your concerns further. Kind Regards, General Manager, Barchester – Queens Manor Care Home

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Review from J S (Wife of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had to move from Queens Manor to a nursing home as his care needs increased. Queens Manor gave him excellent care and responded with expertise and sensitivity to his changing needs. The staff were great, always considerate and understanding. I think he enjoyed their good humour.
They also
gave me much kindness and support at a very difficult time. I miss them!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Peter D (Son of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In summary, this is a five-star care home with 5 star quality of care. I can highly recommend this home for its excellent facilities and the professional level of service provided by each member of staff.
It is a difficult decision to move to a care home either for the resident or the relatives. However,
Queens Manor has made this transition as easy and comfortable as possible. The staff are always friendly, welcoming and patient with each resident.
My father was a pioneer in the field of palliative medicine and always aspired to have good quality of palliative care to be provided in any care setting. He recently died at Queens Manor and I can verify that each member of staff provided top-quality palliative care. My Father was given the most dignified end of life care.
I and my family are very grateful for all the care and love provided by this exceptional care home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Condolences to you and the family at this difficult time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carolyn C (Daughter of Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Manor is a 5-star hotel but with caring staff. The home is spotless and very comfortable and with plenty of activities to keep the residents engaged. My mum went in for 2 weeks of respite in May and asked to go back on a permanent basis. Staff are brilliant at ensuring that all my mum's needs
are catered for. Highly recommended.
Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team!

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Review from Al Y (Son of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father sadly died in November 2020. My mother was already suffering from the onset of Alzheimer's and, after more than 60 years of marriage, the loss of her husband coupled with her cognitive degeneration meant that she was reliving this loss multiple times each day, all within her own home. It was
unsustainable but not unpredictable and, along with my two sisters, we had been researching quality care facilities into which my mother could move - the golden rule was always 'what would they have wanted' when making such a selection. After a considerable amount of research visits to multiple facilities, Queens Manor Care Home was, without doubt, the right decision. The quality of service and empathy shown, even prior to my mother's admission, was exemplary and, to date, that level of proactive care, service and compassion has continued. Indeed it is balanced by excellent communications both on a generic basis but also on a specific basis when I or my sisters call or visit.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Meg W (Daughter of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has Alzheimer’s, and after the death of my father in November, she was unable to stay in her own home. The family chose Queens Manor, and we could not be happier with the care given to Mum. She was anxious and confused after losing our Dad, but the staff have ensured that she is comforted, encouraged
to mix with other residents, and we can see that she has quickly become part of the Queens Manor family. One of the biggest issues for Mum was fear of being lonely at home, and we are comforted now that there is always someone looking out for her, she is eating well and taking part in activities. Memory Lane is wonderful for her.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we are delighted your Mother has settled so well and as a family, you have peace of mind. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A F (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old Father moved into Queen’s Manor during lockdown as he needed a little more support. The staff have been so lovely and respectful towards him, enabling him to have a landline and PC put in, and making his room more homely with his familiar pictures and objects. It has been a massive transition
for my Dad but the staff have helped as much as they could and treat him as a ‘person’ as opposed to just an ‘old person’, if that makes sense. I would recommend Queen’s Manor very highly and my Dad seems to have settled in well now. He very much enjoys the food!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review and we are delighted that your father has settled into Queens Manor and enjoying the dining experience. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Edwin L (Respite Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a total of 31 days of hospital treatment over two stays in April and May, I attended your Edinburgh home for four weeks rest and recuperation. I got that, but much more. The food was excellent and the staff was so kind and helpful. In all the circumstances, given the government imposed restrictions
caused by the Coronavirus crisis, I was delighted with the way I was looked after.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Louise S (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the start of the COVID Lockdown in March my mum fell, sustaining a knee fracture and a skin laceration. After living with me for a wee while we decided that Mum needed some long-term care until, if she wished to, she was able to return home.
The choice of Queens Manor was rapidly clearly the right
place - she was warmly welcomed by the carers and we were reassured on a daily basis how well she was settling in. She had to be isolated for 14 days initially but after that she was welcomed into the close, warm community of the home.
We have been unable to visit Mum due to lockdown restrictions, but numerous phone calls to Mum and to the carers have convinced us that she is comfortable, content and has now no wish to return home to manage alone when she can stay where she is to be fed, watered, entertained and even given a fabulous 93rd Birthday party yesterday.
It’s great to know that Mum is in loving, caring hands and we look forward to visiting very soon.
Reply from Sharon McGowan, GM at Barchester Queens Manor Care Home

Thank you for such lovely feedback, Louise. She has quickly become such a big part of the home and it is great to see how well mum is doing. We are looking forward to welcoming you all to the home, hopefully, sooner rather than later.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Barchester Queens Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.936 for Barchester Queens Manor Care Home is calculated as follows: ( (178 Excellents x 5) + (9 Goods x 4) + (1 Poors x 2) ) ÷ 188 Ratings = 4.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Queens Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Apr 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Margaret-Ann

Margaret-Ann Davidson

Job Title: General Manager Joined: 2024

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in February 2024. I worked in administration and childcare - including additional support needs, and running a registered childcare service, before joining the private care home sector in 2010. I have worked as a nursing home manager since 2015.


I have 14 years of experience working with older people and those living with Dementia and am passionate about ensuring all of our residents receive the best possible care and experience alongside my team look forward to welcoming you to our home.

Coral

Coral Wiltshire

Job Title: Deputy General Manager Joined: 2019

Hi, my name is Coral and I am Deputy General Manager here at Queens Manor.


I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.


I love getting to know the residents, their families and I love the partnerships I’ve made with my colleagues and the wonderful team here.

Hayley

Hayley Eaton

Job Title: Administrator Joined: 2019

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.


I have experience working in the care sector since 2006 both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.


I love that I can work in a job I enjoy with a great team and I feel privileged to be part of this flagship home.

Raymond

Raymond Thomson

Job Title: Head Chef Joined: 2021

Hello! My name is Raymond Thomson and I am the Head Chef at Queens Manor Care Home.


Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home and I am committed to working alongside the Head of Lifestyle to ensure that our residents needs and expectations are not only met, but exceeded.


When I was a child I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug and from here I dedicated my time to developing my skills and becoming great at what I do!


Having a background in hotels, weddings and events I have the knowledge and experience to cater to our residents individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!

Kathleen

Kathleen Wallace

Job Title: Concierge Joined: 2018

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.


I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.


The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community

Jennifer

Jennifer Rice

Job Title: Team Leader Joined: 2022

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.


One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.


I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.

Nicoleta

Nicoleta Mitchell

Job Title: Head Housekeeper Joined: 2022

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.


When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.

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