Barchester Queens Manor Care Home

I stayed for 1 month, very tired on arrival after breaking my right wrist 2 weeks before. Gave me exactly the right support I needed and I appreciated three good meals a day which helped to build up my energy again. I needed a zimmer frame to practice my walking and was much more confident by the time I went home. I would come again if I needed respite care and recommend it to others. Small criticism- the change from a jug to bottles of water made it difficult for the staff to keep up the supply and they were impossible to open.

We cannot speak highly enough of our experience with the management and care team at Queens Manor, who exceeded our expectations every single day.

Queens Manor is a lovely-looking care home. I can say I was disappointed with a few things in the home which were not appropriate. I saw and learned a lot from visiting this care home. Some good some not so good. The look of the home gives a different impression of what it really is. A bit disappointed to say the least.

They also gave me much kindness and support at a very difficult time. I miss them!

I and my family are very grateful for all the care and love provided by this exceptional care home.

Queens Manor is a 5-star hotel but with caring staff. The home is spotless and very comfortable and with plenty of activities to keep the residents engaged. My mum went in for 2 weeks of respite in May and asked to go back on a permanent basis. Staff are brilliant at ensuring that all my mum's needs are catered for. Highly recommended.

My father sadly died in November 2020. My mother was already suffering from the onset of Alzheimer's and, after more than 60 years of marriage, the loss of her husband coupled with her cognitive degeneration meant that she was reliving this loss multiple times each day, all within her own home. It was unsustainable but not unpredictable and, along with my two sisters, we had been researching quality care facilities into which my mother could move - the golden rule was always 'what would they have wanted' when making such a selection. After a considerable amount of research visits to multiple facilities, Queens Manor Care Home was, without doubt, the right decision. The quality of service and empathy shown, even prior to my mother's admission, was exemplary and, to date, that level of proactive care, service and compassion has continued. Indeed it is balanced by excellent communications both on a generic basis but also on a specific basis when I or my sisters call or visit.

My Mum has Alzheimer’s, and after the death of my father in November, she was unable to stay in her own home. The family chose Queens Manor, and we could not be happier with the care given to Mum. She was anxious and confused after losing our Dad, but the staff have ensured that she is comforted, encouraged to mix with other residents, and we can see that she has quickly become part of the Queens Manor family. One of the biggest issues for Mum was fear of being lonely at home, and we are comforted now that there is always someone looking out for her, she is eating well and taking part in activities. Memory Lane is wonderful for her.

My 94-year-old Father moved into Queen’s Manor during lockdown as he needed a little more support. The staff have been so lovely and respectful towards him, enabling him to have a landline and PC put in, and making his room more homely with his familiar pictures and objects. It has been a massive transition for my Dad but the staff have helped as much as they could and treat him as a ‘person’ as opposed to just an ‘old person’, if that makes sense. I would recommend Queen’s Manor very highly and my Dad seems to have settled in well now. He very much enjoys the food!

After a total of 31 days of hospital treatment over two stays in April and May, I attended your Edinburgh home for four weeks rest and recuperation. I got that, but much more. The food was excellent and the staff was so kind and helpful. In all the circumstances, given the government imposed restrictions caused by the Coronavirus crisis, I was delighted with the way I was looked after.

It’s great to know that Mum is in loving, caring hands and we look forward to visiting very soon.

Overall, given the stressful time it was, the team at Queens Manor couldn't have been more helpful and have had my dad's needs at the heart of everything they have done for him and me.

All staff have been great on keeping me updated and accommodating my grandma's interests and needs.

I have been a resident of Queens Manor for six months - my wife is also a resident here - she arrived 3 weeks before me. The day after I arrived we celebrated our 70th wedding anniversary and the home laid on a celebratory lunch with all the trimmings. I cannot speak too highly of the care and attention we have received here. The carers are in a class of their own - they have ensured that whatever the time of night or day there is always a quick response to a summons. My wife who is partially disabled also has dementia, her carers cope with this admirably. Apart from the caring staff there are also specialist staff who organise activities - these are well-conducted and include visits outside the home (prior to the present lockdown)

Remembering this review is being given at a time of lockdown. Food good but limited similarly with activities invited by lifestyle team. The staff here are incredibly sensitive to the residents requirements. I am very moved by their attitude and concern for those in their care. The cleanliness must be mentioned, I have visited many care homes in my life, some not quite fresh, maybe because of conditions. Q M staff are aware of this problem and constantly clean all areas.

Queens Manor has a fantastic team - we cannot thank them enough for all the care and compassion they gave to our Mum and us, particularly in the last week of her life. We'll never forget such kindness.

My mum is a resident here and I cannot commend the staff and management enough. Staff have been doing their utmost to keep the residents' spirits up, and to keep them safe. Staff and management have been brilliant at keeping us informed of the residents' wellbeing and activities. I cannot praise them highly enough, they are superheroes. Remember to stay indoors, protect the NHS and care homes, save lives.

How lovely to arrive on an unscheduled visit to see my mum in her room having a foot massage. Mum was grinning ear to ear, which makes us all very happy to know that she is in very safe hands, quite literally.

I never thought my granny would settle so well in a care home. The staff are absolutely wonderful and they really go above and beyond. It is so lovely to see how much the staff care, they are amazing. The amount of thought that goes into everyday activities and small details is incredible. We are so lucky we found Queens Manor.

I have just been in Queens Manor for the last fortnight and I have been most I'm pressed with its high standard of care at this home. Everything in this home has been very well thought of and the furnishings were first class. Only slight grumble, not enough wardrobe space! Food and chef outstanding.