Barchester Queens Manor Care Home

565 Queensferry Road, Edinburgh EH4 8DU
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9.9 71 Reviews
  • Barchester Queens Manor Care Home, Edinburgh
Queens Manor Care Home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The home is located on Queensferry Road, near Edinburgh, and is about a 20 minute drive to the city centre.

Care and support is offered in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of each person, and are committed to providing professional and respectful care, with the resident at the heart of everything they do.

The home's dedicated Memory Lane community provides high-quality care and support to individuals living with dementia and features small objects and reminders to help residents with reminiscence.

Luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. There is 24-hour care, a welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with the lively social calendar, these help to stimulate people's minds, and empowers them to approach their future in a positive way.
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Care Provided by Barchester Queens Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2030

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Queens Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Person in charge

  • Margaret Ann Davidson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Barchester Queens Manor Care Home Reviews (71)

9.9

Barchester Queens Manor Care Home has a Review Score of 9.9 (9.936) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Queens Manor Care Home has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Queens Manor Care Home
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Total of 71, showing 41-60
Review from Derek R (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident at Queens Manor during the current Covid-19 situation.
I haven't been able to see him since he's moved in but this has made me much more aware of how fantastic the staff are. From the initial meeting with them which was helpful and informative, through to them settling my
dad in (everything from getting him a packet of his favourite sweets on arrival through to a birthday message video for me!) and from speaking to him how well he is enjoying the company and the surroundings.
Overall, given the stressful time it was, the team at Queens Manor couldn't have been more helpful and have had my dad's needs at the heart of everything they have done for him and me.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding the team despite the challenging period during this transition. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We look forward to welcoming you back as soon as possible.

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Review from Peter C (Grandson of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would more than highly recommend the Queens Manor.
My grandmother is currently staying at the Queens Manor for rehabilitation after a recent hip operation.
With the current global situation, I was extremely stressed and worried about where my grandmother would go. Speaking with the lovely Customer
Relations Manager, she has been more than a great help and has really gone the extra mile to help get my gran the right care.
Another member of staff has gone above and beyond making sure my Grandma has had lots of programmes to watch on the royals, making her very happy. She calls him her “boyfriend”.
All staff have been great on keeping me updated and accommodating my grandma's interests and needs.
Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your lovely review, we really appreciate your feedback. We’re all so fond of your Grandmother and she's struck up warm friendships with many of our residents and staff members. It’s been a pleasure getting to know her and finding out her interests and we’ve even learned a thing or two about the Royals! Thank you for deciding on Queens Manor for her care.

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Review from James S (Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident of Queens Manor for six months - my wife is also a resident here - she arrived 3 weeks before me. The day after I arrived we celebrated our 70th wedding anniversary and the home laid on a celebratory lunch with all the trimmings. I cannot speak too highly of the care and attention
we have received here. The carers are in a class of their own - they have ensured that whatever the time of night or day there is always a quick response to a summons. My wife who is partially disabled also has dementia, her carers cope with this admirably. Apart from the caring staff there are also specialist staff who organise activities - these are well-conducted and include visits outside the home (prior to the present lockdown)
Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

We all feel so very lucky that you and your lovely wife chose Queens Manor and we appreciate your valuable feedback. We will always ensure that you feel happy with the care provided to you both here in your home.

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Review from D D (Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Remembering this review is being given at a time of lockdown. Food good but limited similarly with activities invited by lifestyle team. The staff here are incredibly sensitive to the residents requirements. I am very moved by their attitude and concern for those in their care. The cleanliness must
be mentioned, I have visited many care homes in my life, some not quite fresh, maybe because of conditions. Q M staff are aware of this problem and constantly clean all areas.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

It is a very difficult period for everyone and I'd like to thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home despite the period, the team continue to work hard to deliver high standards of quality care at all times. I will pass on your feedback. We will continue to support those in our care during this unprecedented time, and if you have any ideas you'd like to see in our life enrichment programme, please do let us know.

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Review from Janice K (Daughter of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Queens Manor has a fantastic team - we cannot thank them enough for all the care and compassion they gave to our Mum and us, particularly in the last week of her life. We'll never forget such kindness.
Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Caring for your Mum and supporting your family throughout her stay was a pleasure and a privilege for us and we hope to still maintain our special relationship with you and the rest of the family. Many thanks for your lovely review.

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Review from Laraine M (Daughter of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident here and I cannot commend the staff and management enough. Staff have been doing their utmost to keep the residents' spirits up, and to keep them safe. Staff and management have been brilliant at keeping us informed of the residents' wellbeing and activities. I cannot praise them
highly enough, they are superheroes. Remember to stay indoors, protect the NHS and care homes, save lives.
Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your lovely review of our home. As you know, we love caring for your Mum, and it's been a pleasure getting to know you all so well. We are missing your visits at the moment but very much appreciate the support of you and our other families at this time. Thank you again for your feedback, it's vital for us as a team, and helps us continuously improve on our care and service.

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Review from Brian W (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How lovely to arrive on an unscheduled visit to see my mum in her room having a foot massage. Mum was grinning ear to ear, which makes us all very happy to know that she is in very safe hands, quite literally.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for sharing the experience and delight following your recent visit to see your mother. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C S (Granddaughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never thought my granny would settle so well in a care home. The staff are absolutely wonderful and they really go above and beyond. It is so lovely to see how much the staff care, they are amazing. The amount of thought that goes into everyday activities and small details is incredible. We are so
lucky we found Queens Manor.
Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your review, it’s wonderful for us to have feedback and very valuable for the team here to read these comments. The team at Queens Manor have a wonderful relationship with your Granny and we’re very pleased we’re able to give you confidence and peace of mind that she is cared for and at home here. Ensuring our residents lead fulfilled and supported lives and are able to enjoy a varied schedule is very important for us, so we’re really pleased to hear you appreciate the activities aspect also.

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Review from P H (Respite Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just been in Queens Manor for the last fortnight and I have been most I'm pressed with its high standard of care at this home. Everything in this home has been very well thought of and the furnishings were first class. Only slight grumble, not enough wardrobe space! Food and chef outstanding.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We are pleased you enjoyed your stay with us and extend a warm invitation for you to call in and visit anytime.

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Review from Jane A (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother came to Queens Manor in October for respite care, followed three weeks later by our father, also for respite. Three months later they are now permanent residents. This was all very sudden for our family and the staff at Queens Manor have been extremely helpful to my parents and us to adjust
to a new way of living.
The manager is excellent and this is reflected in her staff. They are warm and welcoming and make every effort to get to know our parents as individuals and treat them as such. It is very reassuring for us as a family and gives us peace of mind knowing they are being cared for in the manner they are. The lifestyle enrichment team think of so many different activities for them and clearly love their job.
Any issues or concerns we have are dealt with quickly and staff are always willing to chat over anything with us.
Thank you all very much.
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Review from D C (Wife of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have been so professional, knowledgeable and have been wonderful in welcoming my husband for respite care. Every need was addressed to make him feel secure and commitment to make him enjoy his stay was fantastic. I felt so relieved he was receiving exceptional care, which allowed
me to relax and have a welcome break. I now have the confidence to let him have regular visits. Thank you to such wonderful staff.
Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your review, we're honoured to care for your husband and we are very much looking forward to his next visit with us.

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Review from J T (Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone very friendly, helpful and caring. Any problems are efficiently and promptly dealt with. Plenty of activities and outings, it is your choice. I really enjoy my life here, never lonely.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves in providing an extensive calendar of activities which enhance the day-to-day lifestyle of our Residents and we will pass on your feedback to the team and its wonderful to hear you enjoy living at Queens Manor. Thank you.

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Review from C C (Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very comfortable and beautifully arranged. The facilities the care home provides are either onsite or visits are arranged with a minibus for transport. The staff, which includes everyone, the cleaners, the care staff, the management of the home, are all helpful and cheerful and make
me feel welcome. I have met people who have chosen to live here permanently and they are also happy and very positive about Queens Manor. It has been a very good experience all round.
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Review from C D (Daughter of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Queens Manor for 3 week's respite stay. She has never stayed in a care home before, but she thoroughly enjoyed her 'holiday!'. The home is like a 5-star hotel but with 24/7 care facilities. It is beautifully decorated and clean with a nice and safe garden for my mum to wander about
in. The best thing about the home is the staff, they are kind, respectful, friendly and cheerful, that really made the stay more enjoyable for my mother.
Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your wonderful review, I'm so glad your mum had a good stay at Queens Manor. We can't wait to have her come for another holiday soon and to be back dancing down our corridors.

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Review from Fiona B (Daughter of Resident) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad received a very warm welcome from all the staff when he arrived at Queens Manor directly from hospital. He settled in quickly and it was so thoughtful of the team to give him the opportunity to go to the Scottish Air Show at East Fortune on only his second day in residence. Dad is really enjoying
getting involved in the lifestyle programme, which I think is giving him the stimulation that he has been missing. Everyone at Queens Manor is dedicated and caring towards both patients and their families - it is very much a home from home. Residents are most certainly 'Celebrating Life', so thank you so much.
Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

We are so happy that your dad has settled into life at Queens Manor, it's fantastic seeing him attend our events and activities both in and out of the home. We are all looking forward to the glass factory outing. I will pass on your kind words to the team. Thank you, Home Service Advisor.

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Review from K B (Resident) assisted by family/friend published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Queens Manor for over six months and feel very "at home". The staff have been very friendly and spend time chatting with me. I get taken out for excursions which I enjoy. The food is very nice. Everyone helps me to enjoy my life here. Thank you.
Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your review about living at Queens Manor. We all love having you here and you brighten up many people's day. Thanks from all the team at Queens Manor.

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Review from M D (Wife of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. My husband has had 2 weeks' respite care after a difficult time in hospital.
I could not have asked for more - care has been exceptional. All staff are "stars".
Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

We are so glad that you bot enjoyed being at Queens Manor, Thank you for the delicious hotel chocolate delivery all the staff loved the treat. We all look forward to seeing you again. Courtney Moncur

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Review from Leo H (Son of Resident) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very comfortable, relaxed atmosphere. Staff are the best in the world - they all care that they make their residents feel no anxiety and have plenty of diversions. The environment is great but the staff make the place.
Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your review Leo. We all love having your mum live at Queens Manor and I'm delighted that you feel this way about our staff. I will pass this onto the team.

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Review from Andrew M (Resident) assisted by family/friend published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The fact that I am here and I am understood by the people that are here. Praising the manner in which I am cared for cannot reach limits and that you all appreciate the thanks I can give as it is meaningful and genuine. My words might not seem a lot, but I am very grateful for the wonderful life you
all helped me have here, and that means more than any thanks I can ever give.
Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for letting us know how you feel about living in Queens manor. We are extremely grateful and hope we continue to live up to this thanks. Having you live in Queens Manor brings as much joy to our days as it does yours. Warmest regards, Courtney.

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Review from Nancy P (Friend of Resident) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend came for respite for the first time. My husband and I came up from South Scotland to make sure she had settled in. No worries! Immediately we felt the warmth of the place and the staff proved thoughtful and kind - without appearing 'gushy'. They, apparently, gelled quickly with my friend as
she appeared relaxed and responsive. We were cared for all the time we were there. My friend is back in July. We look forward to visiting again!
Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

I'm so glad to hear you enjoyed your visit to Queens Manor and that you felt your friend was settled here. We look forward to seeing you again soon. Thanks from all of the team at Queens Manor.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Barchester Queens Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.936 for Barchester Queens Manor Care Home is calculated as follows: ( (178 Excellents x 5) + (9 Goods x 4) + (1 Poors x 2) ) ÷ 188 Ratings = 4.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Queens Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Apr 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Margaret-Ann

Margaret-Ann Davidson

Job Title: General Manager Joined: 2024

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in February 2024. I worked in administration and childcare - including additional support needs, and running a registered childcare service, before joining the private care home sector in 2010. I have worked as a nursing home manager since 2015.


I have 14 years of experience working with older people and those living with Dementia and am passionate about ensuring all of our residents receive the best possible care and experience alongside my team look forward to welcoming you to our home.

Coral

Coral Wiltshire

Job Title: Deputy General Manager Joined: 2019

Hi, my name is Coral and I am Deputy General Manager here at Queens Manor.


I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.


I love getting to know the residents, their families and I love the partnerships I’ve made with my colleagues and the wonderful team here.

Hayley

Hayley Eaton

Job Title: Administrator Joined: 2019

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.


I have experience working in the care sector since 2006 both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.


I love that I can work in a job I enjoy with a great team and I feel privileged to be part of this flagship home.

Raymond

Raymond Thomson

Job Title: Head Chef Joined: 2021

Hello! My name is Raymond Thomson and I am the Head Chef at Queens Manor Care Home.


Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home and I am committed to working alongside the Head of Lifestyle to ensure that our residents needs and expectations are not only met, but exceeded.


When I was a child I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug and from here I dedicated my time to developing my skills and becoming great at what I do!


Having a background in hotels, weddings and events I have the knowledge and experience to cater to our residents individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!

Kathleen

Kathleen Wallace

Job Title: Concierge Joined: 2018

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.


I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.


The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community

Jennifer

Jennifer Rice

Job Title: Team Leader Joined: 2022

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.


One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.


I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.

Nicoleta

Nicoleta Mitchell

Job Title: Head Housekeeper Joined: 2022

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.


When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.

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