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- Barchester Queens Manor Care Home

it was 'like staying in a 5-star hotel' but even betterCarol S(Daughter of Resident/Service User)

The facilities are first class. It’s spotlessly clean, modern, bright and equipped to a 5-star levelRoss M(Son of Resident/Service User)

I was impressed by the attentiveness and friendliness of all staff in all rolesA O(Niece of Resident/Service User)

it was 'like staying in a 5-star hotel' but even betterCarol S(Daughter of Resident/Service User)

The facilities are first class. It’s spotlessly clean, modern, bright and equipped to a 5-star levelRoss M(Son of Resident/Service User)

I was impressed by the attentiveness and friendliness of all staff in all rolesA O(Niece of Resident/Service User)

Queens Manor Care Home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The home is located on Queensferry Road, near Edinburgh, and is about a 20 minute drive to the city centre.
Care and support is offered in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of each person, and are committed...
Care Provided by Barchester Queens Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Queens Manor Care Home for full pricing details and T&Cs.
Contact Barchester Queens Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Margaret-Ann Davidson (General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Barchester Queens Manor Care Home Reviews (81)
Barchester Queens Manor Care Home has a Review Score of 9.9 (9.923) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Queens Manor Care Home has 81 reviews.
It was always Dad's wish not to die in the hospital, and when the time came, the care team at Queens Manor kept him comfortable and administered palliative care so that he could remain at peace in his own room until the end. They sat with him day and night, and Dad said that the carers were like a family to him.
We cannot speak highly enough of our experience with the management and care team at Queens Manor, who exceeded our expectations every single day.
Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Queens Manor is a lovely-looking care home. I can say I was disappointed with a few things in the home which were not appropriate. I saw and learned a lot from visiting this care home. Some good some not so good. The look of the home gives a different impression of what it really is. A bit disappointed to say the least.
Thank you for taking the time to write us a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service. We would really like to talk to you more about your review, please contact us on QueensManor@barchester.com so we can look into your concerns further. Kind Regards, General Manager, Barchester – Queens Manor Care Home
They also gave me much kindness and support at a very difficult time. I miss them!
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
It is a difficult decision to move to a care home either for the resident or the relatives. However, Queens Manor has made this transition as easy and comfortable as possible. The staff are always friendly, welcoming and patient with each resident.
My father was a pioneer in the field of palliative medicine and always aspired to have good quality of palliative care to be provided in any care setting. He recently died at Queens Manor and I can verify that each member of staff provided top-quality palliative care. My Father was given the most dignified end of life care.
I and my family are very grateful for all the care and love provided by this exceptional care home.
Condolences to you and the family at this difficult time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Queens Manor is a 5-star hotel but with caring staff. The home is spotless and very comfortable and with plenty of activities to keep the residents engaged. My mum went in for 2 weeks of respite in May and asked to go back on a permanent basis. Staff are brilliant at ensuring that all my mum's needs are catered for. Highly recommended.
Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team!
My father sadly died in November 2020. My mother was already suffering from the onset of Alzheimer's and, after more than 60 years of marriage, the loss of her husband coupled with her cognitive degeneration meant that she was reliving this loss multiple times each day, all within her own home. It was unsustainable but not unpredictable and, along with my two sisters, we had been researching quality care facilities into which my mother could move - the golden rule was always 'what would they have wanted' when making such a selection. After a considerable amount of research visits to multiple facilities, Queens Manor Care Home was, without doubt, the right decision. The quality of service and empathy shown, even prior to my mother's admission, was exemplary and, to date, that level of proactive care, service and compassion has continued. Indeed it is balanced by excellent communications both on a generic basis but also on a specific basis when I or my sisters call or visit.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My Mum has Alzheimer’s, and after the death of my father in November, she was unable to stay in her own home. The family chose Queens Manor, and we could not be happier with the care given to Mum. She was anxious and confused after losing our Dad, but the staff have ensured that she is comforted, encouraged to mix with other residents, and we can see that she has quickly become part of the Queens Manor family. One of the biggest issues for Mum was fear of being lonely at home, and we are comforted now that there is always someone looking out for her, she is eating well and taking part in activities. Memory Lane is wonderful for her.
Thank you for your review, we are delighted your Mother has settled so well and as a family, you have peace of mind. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My 94-year-old Father moved into Queen’s Manor during lockdown as he needed a little more support. The staff have been so lovely and respectful towards him, enabling him to have a landline and PC put in, and making his room more homely with his familiar pictures and objects. It has been a massive transition for my Dad but the staff have helped as much as they could and treat him as a ‘person’ as opposed to just an ‘old person’, if that makes sense. I would recommend Queen’s Manor very highly and my Dad seems to have settled in well now. He very much enjoys the food!
Thank you for your review and we are delighted that your father has settled into Queens Manor and enjoying the dining experience. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
After a total of 31 days of hospital treatment over two stays in April and May, I attended your Edinburgh home for four weeks rest and recuperation. I got that, but much more. The food was excellent and the staff was so kind and helpful. In all the circumstances, given the government imposed restrictions caused by the Coronavirus crisis, I was delighted with the way I was looked after.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The choice of Queens Manor was rapidly clearly the right place - she was warmly welcomed by the carers and we were reassured on a daily basis how well she was settling in. She had to be isolated for 14 days initially but after that she was welcomed into the close, warm community of the home.
We have been unable to visit Mum due to lockdown restrictions, but numerous phone calls to Mum and to the carers have convinced us that she is comfortable, content and has now no wish to return home to manage alone when she can stay where she is to be fed, watered, entertained and even given a fabulous 93rd Birthday party yesterday.
It’s great to know that Mum is in loving, caring hands and we look forward to visiting very soon.
Thank you for such lovely feedback, Louise. She has quickly become such a big part of the home and it is great to see how well mum is doing. We are looking forward to welcoming you all to the home, hopefully, sooner rather than later.
I haven't been able to see him since he's moved in but this has made me much more aware of how fantastic the staff are. From the initial meeting with them which was helpful and informative, through to them settling my dad in (everything from getting him a packet of his favourite sweets on arrival through to a birthday message video for me!) and from speaking to him how well he is enjoying the company and the surroundings.
Overall, given the stressful time it was, the team at Queens Manor couldn't have been more helpful and have had my dad's needs at the heart of everything they have done for him and me.
Thank you for your review and your positive comments regarding the team despite the challenging period during this transition. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to...
My grandmother is currently staying at the Queens Manor for rehabilitation after a recent hip operation.
With the current global situation, I was extremely stressed and worried about where my grandmother would go. Speaking with the lovely Customer Relations Manager, she has been more than a great help and has really gone the extra mile to help get my gran the right care.
Another member of staff has gone above and beyond making sure my Grandma has had lots of programmes to watch on the royals, making her very happy. She calls him her “boyfriend”.
All staff have been great on keeping me updated and accommodating my grandma's interests and needs.
Thank you so much for your lovely review, we really appreciate your feedback. We’re all so fond of your Grandmother and she's struck up warm friendships with many of our residents and staff members. It’s been a pleasure getting to know her and finding out her interests and we’ve even learned a thing or two about the Royals! Thank you for deciding on Queens Manor for her care.
I have been a resident of Queens Manor for six months - my wife is also a resident here - she arrived 3 weeks before me. The day after I arrived we celebrated our 70th wedding anniversary and the home laid on a celebratory lunch with all the trimmings. I cannot speak too highly of the care and attention we have received here. The carers are in a class of their own - they have ensured that whatever the time of night or day there is always a quick response to a summons. My wife who is partially disabled also has dementia, her carers cope with this admirably. Apart from the caring staff there are also specialist staff who organise activities - these are well-conducted and include visits outside the home (prior to the present lockdown)
We all feel so very lucky that you and your lovely wife chose Queens Manor and we appreciate your valuable feedback. We will always ensure that you feel happy with the care provided to you both here in your home.
Remembering this review is being given at a time of lockdown. Food good but limited similarly with activities invited by lifestyle team. The staff here are incredibly sensitive to the residents requirements. I am very moved by their attitude and concern for those in their care. The cleanliness must be mentioned, I have visited many care homes in my life, some not quite fresh, maybe because of conditions. Q M staff are aware of this problem and constantly clean all areas.
It is a very difficult period for everyone and I'd like to thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home despite the period, the team continue to work hard to deliver high...
Queens Manor has a fantastic team - we cannot thank them enough for all the care and compassion they gave to our Mum and us, particularly in the last week of her life. We'll never forget such kindness.
Caring for your Mum and supporting your family throughout her stay was a pleasure and a privilege for us and we hope to still maintain our special relationship with you and the rest of the family. Many thanks for your lovely review.
My mum is a resident here and I cannot commend the staff and management enough. Staff have been doing their utmost to keep the residents' spirits up, and to keep them safe. Staff and management have been brilliant at keeping us informed of the residents' wellbeing and activities. I cannot praise them highly enough, they are superheroes. Remember to stay indoors, protect the NHS and care homes, save lives.
Thank you so much for your lovely review of our home. As you know, we love caring for your Mum, and it's been a pleasure getting to know you all so well. We are missing your visits at the moment but very much appreciate the support of you and our other families at this time. Thank you again for your feedback, it's vital for us as a team, and helps us continuously improve on our care and service.
How lovely to arrive on an unscheduled visit to see my mum in her room having a foot massage. Mum was grinning ear to ear, which makes us all very happy to know that she is in very safe hands, quite literally.
Thank you for sharing the experience and delight following your recent visit to see your mother. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I never thought my granny would settle so well in a care home. The staff are absolutely wonderful and they really go above and beyond. It is so lovely to see how much the staff care, they are amazing. The amount of thought that goes into everyday activities and small details is incredible. We are so lucky we found Queens Manor.
Thank you so much for your review, it’s wonderful for us to have feedback and very valuable for the team here to read these comments. The team at Queens Manor have a wonderful relationship with your Granny and we’re very pleased we’re able to give you confidence and peace of mind that she is cared...
I have just been in Queens Manor for the last fortnight and I have been most I'm pressed with its high standard of care at this home. Everything in this home has been very well thought of and the furnishings were first class. Only slight grumble, not enough wardrobe space! Food and chef outstanding.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We are...
The manager is excellent and this is reflected in her staff. They are warm and welcoming and make every effort to get to know our parents as individuals and treat them as such. It is very reassuring for us as a family and gives us peace of mind knowing they are being cared for in the manner they are. The lifestyle enrichment team think of so many different activities for them and clearly love their job.
Any issues or concerns we have are dealt with quickly and staff are always willing to chat over anything with us.
Thank you all very much.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 12 January 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (78) & Events (4)
- 24 Jul 2026
Residents enjoyed a trip to Cramond Waterfront to sit, relax, and have an ice cream in this gorgeous weather. Residents and visitors alike were making the most of the sunshine—what...
- 24 Jul 2026
This week, our Queens Manor residents enjoyed a wonderful afternoon of flower arranging, thanks to Miranda, who generously donated her beautiful bridal flowers following her wedding at Carlowrie Castle. Miranda...
- 24 Jul 2026
She looks fabulous — radiant and so joyful! Wishing Joan a wonderful year ahead filled with health, laughter, and more celebrations
- 24 Jul 2026Organiser: Barchester Queens Manor Care Home
- 05 Aug 2026Organiser: Barchester Queens Manor Care Home
- 17 Aug 2026Organiser: Barchester Queens Manor Care Home
Awards / Recognitions (18)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Queens Manor Care Home.
Meet the Team (11)

Hello, my name is Margaret, and I have been proud to work in the care sector for over 40 years. I joined Barchester in February 2024, bringing with me extensive experience as a care home manager in a private nursing home, where I supported older people living with dementia and a wide range of physical and mental health needs.
I am deeply passionate about ensuring that every resident receives the highest standard of care and is able to lead a happy, fulfilled life.
I look forward to welcoming you to our home and sharing with you the warm, supportive environment we have created together.

Hi, my name is Coral, and I am Deputy General Manager here at Queens Manor.
I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.
I love getting to know the residents, their families, and I love the partnerships I’ve made with my colleagues and the wonderful team here.

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.
I have experience working in the care sector since 2006, both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.
I love that I can work in a job I enjoy with a great team, and I feel privileged to be part of this flagship home.

Hello, my name is Mary Jane. I have been proudly part of the Queens Manor family for over a year and now have the pleasure of leading our Activities and Lifestyle team.
I’ve worked in the care sector for over five years, gaining experience across different roles before finding my passion in creating meaningful, joyful experiences for residents. What drew me to Queens Manor is what keeps me here — it’s a home that values individuality, growth, and self-expression, and it’s a place where residents, families, and staff feel truly seen and welcomed.
Every day, I’m inspired by the dedication, kindness, and teamwork around me. I love knowing that the activities we create add purpose, enjoyment, and connection to daily life — and I feel lucky to be part of a team that shares that same goal.

Hello! My name is Raymond Thomson, and I am the Head Chef at Queens Manor Care Home.
Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home, and I am committed to working alongside the Head of Lifestyle to ensure that our residents' needs and expectations are not only met, but exceeded.
When I was a child, I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug, and from here I dedicated my time to developing my skills and becoming great at what I do!
Having a background in hotels, weddings and events, I have the knowledge and experience to cater to our residents' individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.
I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.
The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community

My name is Jennifer, and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.
One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.
I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.
When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.

Connie is a valued member of our community, and we are thrilled to have her represent our residents.
As Resident Ambassador, Connie serves as a voice for fellow residents, communicating their wishes, suggestions, and feedback to our staff members.
Connie makes such a positive impact in our care home.

I have spent 26 years working as a care auxiliary within the NHS, as well as supporting individuals in the community as a carer. My first experience in reception work began as a volunteer at St Columba’s Hospice, and more recently, I have gained further front-of-house experience in a local hotel.
I’m passionate about delivering excellent customer service, and I’m genuinely excited to begin my journey with Queens Manor.

James has recently retired from his role in the Scottish Parliament and has joined our team recently. James, who has a horticultural qualification, says he is loving the opportunity to work with QM Gardeners to plan and develop a colourful and inclusive garden space.
He's already drawn up a plan with residents and said,' It's not like work at all!
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