Barchester Queens Manor Care Home

Thank you all very much.

The management and staff have been so professional, knowledgeable and have been wonderful in welcoming my husband for respite care. Every need was addressed to make him feel secure and commitment to make him enjoy his stay was fantastic. I felt so relieved he was receiving exceptional care, which allowed me to relax and have a welcome break. I now have the confidence to let him have regular visits. Thank you to such wonderful staff.

Everyone very friendly, helpful and caring. Any problems are efficiently and promptly dealt with. Plenty of activities and outings, it is your choice. I really enjoy my life here, never lonely.

The care home is very comfortable and beautifully arranged. The facilities the care home provides are either onsite or visits are arranged with a minibus for transport. The staff, which includes everyone, the cleaners, the care staff, the management of the home, are all helpful and cheerful and make me feel welcome. I have met people who have chosen to live here permanently and they are also happy and very positive about Queens Manor. It has been a very good experience all round.

My mother was at Queens Manor for 3 week's respite stay. She has never stayed in a care home before, but she thoroughly enjoyed her 'holiday!'. The home is like a 5-star hotel but with 24/7 care facilities. It is beautifully decorated and clean with a nice and safe garden for my mum to wander about in. The best thing about the home is the staff, they are kind, respectful, friendly and cheerful, that really made the stay more enjoyable for my mother.

My Dad received a very warm welcome from all the staff when he arrived at Queens Manor directly from hospital. He settled in quickly and it was so thoughtful of the team to give him the opportunity to go to the Scottish Air Show at East Fortune on only his second day in residence. Dad is really enjoying getting involved in the lifestyle programme, which I think is giving him the stimulation that he has been missing. Everyone at Queens Manor is dedicated and caring towards both patients and their families - it is very much a home from home. Residents are most certainly 'Celebrating Life', so thank you so much.

I have lived at Queens Manor for over six months and feel very "at home". The staff have been very friendly and spend time chatting with me. I get taken out for excursions which I enjoy. The food is very nice. Everyone helps me to enjoy my life here. Thank you.

I could not have asked for more - care has been exceptional. All staff are "stars".

Very comfortable, relaxed atmosphere. Staff are the best in the world - they all care that they make their residents feel no anxiety and have plenty of diversions. The environment is great but the staff make the place.

The fact that I am here and I am understood by the people that are here. Praising the manner in which I am cared for cannot reach limits and that you all appreciate the thanks I can give as it is meaningful and genuine. My words might not seem a lot, but I am very grateful for the wonderful life you all helped me have here, and that means more than any thanks I can ever give.

My friend came for respite for the first time. My husband and I came up from South Scotland to make sure she had settled in. No worries! Immediately we felt the warmth of the place and the staff proved thoughtful and kind - without appearing 'gushy'. They, apparently, gelled quickly with my friend as she appeared relaxed and responsive. We were cared for all the time we were there. My friend is back in July. We look forward to visiting again!

Each staff member showed him great care and attention during his 3-week stay. The whole place is so peaceful and decorated beautifully so residents can feel like they are in a hotel. Food was very nice and presented beautifully. Day trips were varied and enough day activities should residents wish to participate, we particularly enjoyed the therapet visits. More handrails in the bathroom would help.

Although not overly keen, my father was persuaded to take a week of respite care during my recent holiday abroad. From the minute he arrived in the Queens Manor, to the moment he left, he was welcomed and supported with a smile. Nothing is too hard for the staff and all try their very best to ensure those in the care home are treated with respect. His view was that it was 'like staying in a 5-star hotel' but even better, as people took time to sit and talk to him and ensure he had everything he needed. He made new friends during his stay too - from the staff to those staying there and he intends going back to visit. He has also been invited back to join a day out with some of the residents.

I was really pleased that he had such a positive experience as it will open this up as a choice for another 'holiday' or even more permanent support if required in the future. Thanks to everyone who made his stay such a positive experience!

Following my first visit to Queens Manor, my initial impression was very positive. I was impressed by the attentiveness and friendliness of all staff in all roles and their treatment of both residents and visitors. The variety and quantity of planned activities is inspiring. I was pleased to note the sheltered balcony area and newly landscaped garden grounds which are relatively generous in scale. Giving access to outdoor space.

We were able to visit anytime which was reassuring. The staff are all very helpful, kind and really lovely to my dad. Our mind was put at rest. My dad enjoyed his stay. He enjoyed chatting to them all.

The team have worked hard to ensure they met my father's needs. Wonderful programme at activities, with lots going on. I can visit at any time and I am always made to feel welcome.

The food is good although at times my friend couldn't find the right thing for her. Amenities and trips are good and enjoyed by my friend.

When a loved one needs constant attention and can’t be cared for to the standard they deserve by family any more, where do you go? Where will you find caring professionals with the skills and attitude who will treat your loved one with kindness, dignity and respect? These were the questions we were struggling to answer until we found Queen’s Manor. They’ve worked hard to establish a relationship with our dear and stubborn old dad and are making amazing progress. He’s eating well and is challenged by bright and interesting people who engage him with quality conversations and good humour. No patronising the elderly here - our experience of the staff is that they’re following a vocation in providing outstanding care for our precious parents and grandparents. The facilities are first class. It’s spotlessly clean, modern, bright and equipped to a 5-star level. Food is excellent and creative. But most important are the people who work there and they’re top notch. Highly recommended.

Their patience and understanding as we transition to another journey in Dad's life have been welcomed by the family and constant questions from me have all been handled with the utmost respect. Dad is very comfortable, well looked after and has wormed his way into many hearts in Queens Manor. I could not find a better place for him that meets his every need. I could ramble longer but I am extremely impressed by the staff and can’t praise each and every one of them enough. Thank you so much.

Since my husband moved to Queen's Manor in February, he has been treated very well by all the staff and treated with respect. He is very happy and enjoys all the activities and outings. He also enjoys the food. He has never asked how long he will be there and accepts that this is now his home.