Barchester Queens Manor Care Home

565 Queensferry Road, Edinburgh EH4 8DU
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9.9 70 Reviews
  • Barchester Queens Manor Care Home, Edinburgh
Queens Manor Care Home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The home is located on Queensferry Road, near Edinburgh, and is about a 20 minute drive to the city centre.

Care and support is offered in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of each person, and are committed to providing professional and respectful care, with the resident at the heart of everything they do.

The home's dedicated Memory Lane community provides high-quality care and support to individuals living with dementia and features small objects and reminders to help residents with reminiscence.

Luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. There is 24-hour care, a welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with the lively social calendar, these help to stimulate people's minds, and empowers them to approach their future in a positive way.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2030

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Queens Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Person in charge

  • Margaret Ann Davidson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Barchester Queens Manor Care Home Reviews (70)

Total of 70, showing 61-70
9.9

Barchester Queens Manor Care Home has a Review Score of 9.9 (9.931) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Queens Manor Care Home has 70 reviews.

Overall Experience

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  • 7
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Date Published

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Review from Carol S (Daughter of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although not overly keen, my father was persuaded to take a week of respite care during my recent holiday abroad. From the minute he arrived in the Queens Manor, to the moment he left, he was welcomed and supported with a smile. Nothing is too hard for the staff and all try their very best to ensure
those in the care home are treated with respect. His view was that it was 'like staying in a 5-star hotel' but even better, as people took time to sit and talk to him and ensure he had everything he needed. He made new friends during his stay too - from the staff to those staying there and he intends going back to visit. He has also been invited back to join a day out with some of the residents.


I was really pleased that he had such a positive experience as it will open this up as a choice for another 'holiday' or even more permanent support if required in the future. Thanks to everyone who made his stay such a positive experience!

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for leaving us such a fantastic review. We all loved having your dad here and he is more than welcome to visit anytime. We look forward to seeing him for the air show in July if not sooner. I will pass this on to the team at Queens Manor.

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Review from A O (Niece of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my first visit to Queens Manor, my initial impression was very positive. I was impressed by the attentiveness and friendliness of all staff in all roles and their treatment of both residents and visitors. The variety and quantity of planned activities is inspiring. I was pleased to note the
sheltered balcony area and newly landscaped garden grounds which are relatively generous in scale. Giving access to outdoor space.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your great feedback about Queens Manor, your feedback on the design of the Memory Lane unit is fantastic and much appreciated. I will pass this onto the team. Kind regards

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Review from Nicki G (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time my dad had been in respite and away for a week.
We were nervous and anxious. The staff were very supportive and understood this.
We were able to visit anytime which was reassuring. The staff are all very helpful, kind and really lovely to my dad. Our mind was put at rest. My
dad enjoyed his stay. He enjoyed chatting to them all.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

I am delighted that your dad enjoyed his stay with us here at Queens Manor. We loved having him stay with us and look forward to seeing him again soon. Thank you from all the Queens Manor team.

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Review from Neil B (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home. All the staff are very friendly and clearly take very good care of my father. He has a lovely room and is very settled in his new home.
The team have worked hard to ensure they met my father's needs. Wonderful programme at activities, with lots going on. I can visit at any time and
I am always made to feel welcome.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your kind words, We love having your father with us at Queens Manor, he always brings a smile to everyone's face. I will pass on your kind words to the team.

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Review from F A (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my friend who is residing in Queens Manor in Edinburgh I found her to be in a very comfortable room. The care staff were very informative on his progress and showed great compassion.
The food is good although at times my friend couldn't find the right thing for her. Amenities and trips
are good and enjoyed by my friend.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your review. I will pass on your kind words to the staff at Queens Manor.

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Review from Ross M (Son of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When a loved one needs constant attention and can’t be cared for to the standard they deserve by family any more, where do you go? Where will you find caring professionals with the skills and attitude who will treat your loved one with kindness, dignity and respect? These were the questions we were
struggling to answer until we found Queen’s Manor. They’ve worked hard to establish a relationship with our dear and stubborn old dad and are making amazing progress. He’s eating well and is challenged by bright and interesting people who engage him with quality conversations and good humour. No patronising the elderly here - our experience of the staff is that they’re following a vocation in providing outstanding care for our precious parents and grandparents. The facilities are first class. It’s spotlessly clean, modern, bright and equipped to a 5-star level. Food is excellent and creative. But most important are the people who work there and they’re top notch. Highly recommended.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Hello
Thank you for the kind words, I will pass this onto the staff.
All the staff at Queens Manor have loved getting to know your dad.
I am delighted that you feel this way about the care and staff at Queens Manor.

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Review from Jan S (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? Dad joined the residents in Edinburgh only a short while ago and he has tested their abilities from day one. From the reception to the admin to the carers to everyone involved in looking after Dad in the Barchester care home, thank you, you are 100% amazing.
Their patience and understanding
as we transition to another journey in Dad's life have been welcomed by the family and constant questions from me have all been handled with the utmost respect. Dad is very comfortable, well looked after and has wormed his way into many hearts in Queens Manor. I could not find a better place for him that meets his every need. I could ramble longer but I am extremely impressed by the staff and can’t praise each and every one of them enough. Thank you so much.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your kind words, I will pass this along to all the staff. We are delighted at how your Dad has settled into Queens Manor and you're definitely right, he has 'wormed his way into many hearts'. We are all so happy to see such a change in your Dad and long may it continue. Thank you from all at Queens Manor.

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Review from Pamela B (Wife of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband moved to Queen's Manor in February, he has been treated very well by all the staff and treated with respect. He is very happy and enjoys all the activities and outings. He also enjoys the food. He has never asked how long he will be there and accepts that this is now his home.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

I am so pleased you are happy with the care and activities at Queens Manor. Thank you for taking the time to give us this lovely feedback.

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Review from Jennifer H (Granddaughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a resident at Queens Manor since the day it opened in February after a lengthy 3-month stay in hospital and already we have seen a vast improvement in his mobility which is all thanks to the wonderful team at Queens Manor.
My grandfather is kept very busy with activities all
week long; from local nurseries visiting, karaoke in the cinema room to trips out to the museum in Edinburgh, the activities coordinators are fantastic. The food, service and decor is better than a 5* hotel and the care, attention and kindness shown from the concierge right through to the care home manager is first class and the family are very appreciative of the care and support my grandfather has been receiving. After visiting a number of care homes before we decided on Queens Manor, I can honestly say we made the perfect decision and I would highly recommend the care home.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your kind words. I am so happy that your grandfather has settled in and I'm so happy that you've seen a change in him since moving to Queens Manor . I will pass along the kind words to the team. We look forward to seeing you when you're next visiting.

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Review from Derek C (Son of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident who is my relation is being looked after in a manner which is of a hotel with constant personal attention.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for the review Derek it is really appreciated. We are so pleased your mother has chosen our home and that she has settled in so well from the very first day.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Barchester Queens Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Barchester Queens Manor Care Home is calculated as follows: ( (246 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 260 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Queens Manor Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (8)

Margaret-Ann

Margaret-Ann Davidson

Job Title: General Manager

Joined: 2024

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in February 2024. I worked in administration and childcare - including additional support needs, and running a registered childcare service, before joining the private care home sector in 2010. I have worked as a nursing home manager since 2015.


I have 14 years of experience working with older people and those living with Dementia and am passionate about ensuring all of our residents receive the best possible care and experience alongside my team look forward to welcoming you to our home.

Coral

Coral Wiltshire

Job Title: Deputy General Manager

Joined: 2019

Hi, my name is Coral and I am Deputy General Manager here at Queens Manor.


I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.


I love getting to know the residents, their families and I love the partnerships I’ve made with my colleagues and the wonderful team here.

Hayley

Hayley Eaton

Job Title: Administrator

Joined: 2019

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.


I have experience working in the care sector since 2006 both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.


I love that I can work in a job I enjoy with a great team and I feel privileged to be part of this flagship home.

Shannon

Shannon Cullen

Job Title: Senior Head of Lifestyle & Enrichment

Joined: 2021

Hi, my name is Shannon and I am Head of Lifestyle and Enrichment here at Queens Manor. I have come to Queens Manor with 6 years of experience in the planning, activities and events sector.


I ensure that I and the team get to know each resident's preferences so that we can deliver a person-centred programme of events and activities within the home - Including activities that positively impact physical, emotional and mental wellbeing. I strongly believe that creating great moments and memories for our residents and embracing their individuality with tailor-made activities is the way forward.


In an era of developing technologies, we are using new ways of reaching out to family and friends - through Zoom, Skype and Facebook Portal. We hope that our residents never feel alone or too far away from their loved ones this way. Each day I like to ensure that our residents enjoy themselves in a calm, stimulating and fun environment, whilst creating bonds with each other and staff.

Raymond

Raymond Thomson

Job Title: Head Chef

Joined: 2021

Hello! My name is Raymond Thomson and I am the Head Chef at Queens Manor Care Home.


Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home and I am committed to working alongside the Head of Lifestyle to ensure that our residents needs and expectations are not only met, but exceeded.


When I was a child I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug and from here I dedicated my time to developing my skills and becoming great at what I do!


Having a background in hotels, weddings and events I have the knowledge and experience to cater to our residents individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!

Kathleen

Kathleen Wallace

Job Title: Concierge

Joined: 2018

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.


I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.


The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community

Jennifer

Jennifer Rice

Job Title: Team Leader

Joined: 2022

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.


One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.


I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.

Nicoleta

Nicoleta Mitchell

Job Title: Head Housekeeper

Joined: 2022

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.


When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.

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