Cramond Residence

49 Cramond Road North, Cramond, Edinburgh EH4 6NQ
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9.8 110 Reviews
  • Cramond Residence, Edinburgh
Cramond Residence is located in the tranquil village of Cramond.

Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.

It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical and mental wellbeing and independence.

This may include physiotherapy, specialist dementia care, wound management, activities or a nutritional and balanced eating plan.

The home is comprised of nine separate houses each of which with eight or nine en-suite bedrooms, shared lounges, dining rooms and activity rooms. The home also has a fine dining room where families can hold celebrations such as an anniversary, birthday or simply just a family get together.

The houses are designed and themed after well-known areas in Edinburgh.

There is also a hair and beauty salon, cinema, library, physiotherapy area and a delightful reception area with coffee and snacks available.

The home has a wide range of activities on offer to support people to have the happiest, active and fulfilling lives. High quality, seasonal food is freshly prepared by two chefs to be nutritionally balanced and to cater for all tastes and dietary requirements.

Offering a warm homely atmosphere, friends, families and loved ones are always welcome to enjoy quality time together.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2675 – £2975
  • Self-Funded Residential Dementia Care: £2675 – £2975
  • Self-Funded Nursing Care: £2675 – £2975
  • Self-Funded Nursing Dementia Care: £2675 – £2975
  • RESPITE Self-Funded Residential Care: £3250 – £3250
  • RESPITE Self-Funded Residential Dementia Care: £3250 – £3250
  • RESPITE Self-Funded Nursing Care: £3250 – £3250
  • RESPITE Self-Funded Nursing Dementia Care: £3250 – £3250

Please contact Richard Annan at Cramond Residence in order to discuss current availability.

These prices are only a guideline, please contact Cramond Residence to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Owner

  • Walker Healthcare Ltd

Person in charge

  • Ross Bijak (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • No restrictions

Parking

  • On site car park

Cramond Residence Reviews (110)

Total of 110, showing 1-20
9.8

Cramond Residence has a Review Score of 9.8 (9.848) out of 10, based on 33 reviews in the last 2 years. Over all time Cramond Residence has 110 reviews.

Overall Experience

  • 100
  • 8
  • 1
  • 0
  • 1

Date Published

110
9
23
33
77

Review from Gillian S (Power of Attorney of Resident) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The pre-admission support was excellent. An urgent admission was required as my relative was in hospital and unable to go home. Admission was excellent. Staff were very supportive of my relative and me.
Cramond undertook all organising and naming of clothing with great care and attention to detail.
Any concerns were addressed immediately and feedback was provided in detail by email. Communication is very good, by phone, email or by the App and a second App. The daily progress reports are what I find most helpful. The staff take a great pride in what they do and are always professional and very pleasant. I feel I can trust them to take good care of my relative. They provide ongoing support to my relative and me. Visitors are welcomed and reassured. The activities are fun, enjoyable, stimulating and well planned. The overall atmosphere is very good.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your thoughtful and detailed review. We're truly grateful for your kind words and are delighted to hear that you had such a positive experience with our team at Cramond.It's reassuring to know that our pre-admission support helped during a difficult time, and that your relative felt well cared for from the start. We're especially pleased that you've found our communication, daily updates, and activities helpful and reassuring - these are all areas we prioritise to ensure families feel informed and supported.We will continue to do our very best to provide a high standard of care, compassion, and professionalism. Thank you again for your support and for taking the time to share your experience.

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Review from E J (Son of Resident) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Cramond for around 12 weeks now, having made the huge decision that he could no longer live independently. What's more he moved a few hundred miles in the process, so the importance of how he was welcomed into the Residence can't be over-estimated. All of the staff, without exception,
have been incredible, initially helping with the transition and then ensuring that all of his needs are met and that he is entertained everyday. With a bit of encouragement he has joined more classes and activities than he had done in years! He loves the fresh air, so makes the most of the wonderful garden and its walkway and he makes regular use of the Club Room for big TV events - he likes his sport. Cramond certainly has all the facilities, but above all it's his interaction with the excellent staff, who are so attentive and caring, that sets it apart.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind and thoughtful words. We're truly touched by your review and delighted to hear how well your dad has settled into life at Cramond.It was a big decision and a major change for him, and we feel privileged to have been part of that journey. Our team takes great pride in creating a welcoming, supportive environment, so it's wonderful to know that this has made a real difference during such an important transition.We're especially pleased to hear that he's enjoying the garden walks, joining in on more activities, and making the most of the Club Room for his favourite sporting events, especially the cricket-those moments of joy and connection are what we strive for every day.Your kind words about our staff mean a great deal to us. We'll be sure to pass your feedback on to the entire team-they'll be thrilled to know their care and efforts have been appreciated.Thank you again for taking the time to share your experience.

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Review from Jacqueline G (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Cramond at the end of May. I was worried with her dementia that she would be confused and want to go home, even though she doesn't really understand any more what 'home' means. However she seems to have settled in extremely well. The staff have been amazing and the facilities are
second to none. All the worry of Mum's care has been taken from our shoulders and the feeling that she is being well cared for has been a huge sense of relief for us.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind and thoughtful review. We understand how emotionally challenging it can be to support a loved one through the transition into care-especially when dementia is involved-and we're truly touched by your words.It's wonderful to hear that your mother has settled in well and that you've found peace of mind in knowing she's safe, comfortable, and well cared for. That sense of relief and trust is exactly what we strive to provide for every family.Your praise for our team and facilities means a great deal, and I'll make sure to share your feedback with everyone involved in your mother's care. We're so pleased to be supporting her and your family during this time.

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Review from H W (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has MND and was in the Cramond Residence for a 6 week respite stay. He was looked after brilliantly and the staff were all extremely kind, professional and attentive. Would highly recommend.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for taking the time to share your kind feedback. We're truly grateful you chose Cramond Residence for your father's respite care.It means a great deal to hear that he was so well looked after during his stay. Supporting individuals with MND requires sensitivity, attentiveness, and a high level of clinical care-and we're so pleased to know our team met your expectations with kindness and professionalism.Your recommendation is greatly appreciated and will be shared with the whole team.

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Review from L R (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old mother moved to Cramond Residence in May 2025 from Leeds. It was a huge life event for her and required careful planning. The manager understood our situation and was helpful and flexible in making plans. A room was reserved for her in advance and communications were good.
Since her
arrival, my mother has been treated with kindness, care and respect at all times. The staff have gone out of their way to make her feel at home, encouraging her to join in with activities when she feels able. She has commented on what a happy place Cramond Residence feels, from her point of view, and she enjoys chatting with other residents at mealtimes. The food is excellent and she has gained weight in the first few weeks . The nursing staff are proactive in contacting GPs about any medical needs and she has received excellent medical care (without my involvement). Her room is spacious and clean and the grounds provide an outdoor space for short walks. Highly recommended.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your thoughtful and heartfelt review. We are truly honoured that you chose Cramond Residence for your mother during such a significant transition in her life. It means a great deal to us that you felt supported throughout the planning process, and that our team could provide the flexibility and reassurance you needed.We're especially pleased to hear that your mother is settling in well and feels at home here. Creating a warm, respectful, and caring environment for all our residents is at the heart of what we do, and it's wonderful to know that this has been your mother's experience.Your comments about our team, the activities, the quality of food, and medical care are deeply appreciated. We will be sure to share your kind words with our staff, who will be encouraged to know their efforts have made a positive difference.Thank you again for your recommendation.

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Review from M D (Respite Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent a week at Cramond Residence. When my husband died I was faced with making decisions and feeling low. I so enjoyed my week. I had a lovely spacious room. The food was fabulous and so much kindness was shown to me. I felt at home. I will be back.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words. Our condolences again on the loss of your husband, and we're honoured that you chose to spend time with us during such a difficult period. It means a great deal to know that you felt at home and supported here at Cramond Residence. We're delighted you enjoyed your room, the food, and the kindness of our team-it's exactly the atmosphere we strive to create for all our residents and guests. We look forward to welcoming you back whenever you're ready.

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Review from Craig D (Respite Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In any organisation, it is the top that determines the culture of the entire operation. The manager here is second to none and the ethos of the place fills down to the lowest staff member.
Everyone in the Cramond Residence is focused on being the best.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for your thoughtful reflection. At Cramond Residence, we firmly believe that the culture of any organisation is shaped from the top, and we take that responsibility very seriously. As a management team we are proud to lead a team that consistently demonstrates professionalism, compassion, and an unwavering commitment to excellence.It is both humbling and rewarding to see these values embraced at every level of our service. From senior staff to our newest team members, everyone contributes to fostering an environment where residents feel valued, respected, and truly cared for. Striving to be the best is not just our goal-it is embedded in our daily practice.

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Review from G F (Respite Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks at Cramond Residence for rehabilitation after hip replacement surgery. My stay there enabled me to recover quickly. I was picked up from the hospital after my surgery, and was taken home after my stay at Cramond. The care from all staff was exceptional and it was reassuring to have
nursing staff and physios there as well as care staff. I was really well looked after with professionalism friendliness and kindness. I have been very moved by my stay, and thank everyone. I could not have recovered so quickly without you all. The food was also great (compliments to the chefs and catering staff), as was my rainforest shower with a seat in my accessible bathroom. Cramond Residence is divided up into several corridors with their own lounges - the spaces are intimate and familiar with lovely decor. There is also a great cafe for residents and visitors. I would definitely consider returning to Cramond Residence when I get my other hip replaced in a year or so!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your thoughtful and heartfelt review. We're truly delighted to hear that your stay at Cramond Residence supported a smooth and speedy recovery following your hip replacement surgery.It means a great deal to the whole team-nurses, physiotherapists, carers, catering staff, and everyone behind the scenes-to know that you felt well looked after, comfortable, and cared for with kindness and professionalism throughout your time with us. We're also thrilled to hear you enjoyed the meals and appreciated the accessible facilities, including the rainforest shower.Creating a homely, supportive, and welcoming environment is at the heart of what we do, and we're so pleased that the layout, dcor, and communal spaces helped make your stay a positive one.We'd be honoured to welcome you back when the time comes for your next surgery. Wishing you continued good health and wellness in the meantime.Warmest regards.

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Review from J M (Respite Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In early February my wife (90) and I (91) had a fortnight's respite care break in Cramond Residences to rest and recharge our batteries. They have us this and we were very pleased by how well they looked after us.
The caring and nursing staff were extremely attentive and took a real interest in us,
even though we were only short-term residents. The rooms were quite large and well-furnished, with very good beds. There was a comfortable lounge nearby, where we had our meals. There were other lounges too, and a very pleasant garden.
However, not all was perfect -
-The shower controls were stiff and difficult to move.
-Switches for bedside lamps could only be comfortably reached by getting out of bed.
- My wife has arthritic hands and found the button on the call bracelet very difficult to operate.
-Little things spoiled some of the breakfasts - everything was brought at the same time which meant that by the time you had eaten cereal, hot courses and drinks had gone cold.
These criticisms do not outweigh the overall very good standards of Cramond Residences. We benefitted greatly from our stay and are very grateful to all with whom we had dealings.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your experience at Cramond Residence. We are delighted to hear that you and your wife had a restful and positive respite stay with us and that our team provided attentive care throughout your time here. Ensuring that all our residents, whether short- or long-term, feel comfortable and well looked after is a top priority, so your kind words are greatly appreciated.We also sincerely appreciate your constructive feedback. Your comments regarding the shower controls, bedside lamp switches, and call bracelet button are invaluable, as they highlight areas where we can improve accessibility and convenience for our residents. Additionally, we will review our breakfast service to ensure meals are served in a way that maintains their temperature and quality.Your insights will be shared with the relevant teams, and we will strive to make improvements where possible. We hope to welcome you back in the future.Kind Regards

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Review from B M (Respite Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in after a fall - to recuperate. I am sole carer for my husband, so he came with me. We have been treated excellently, kindly and gently. This is a superb care home. I had my 92nd birthday here and they put on a cake and celebration for my family and myself.

Reply from Ross Bijak, General manager at Cramond Residence

Thank you for taking the time to share your experience with us. We are delighted to hear that you and your husband received excellent care during your stay and that our team was able to support you in your recuperation. It warms our hearts to know that your 92nd birthday celebration was a memorable occasion, and we are pleased that we could contribute to making it special for you and your family. Your kind words are greatly appreciated and will be shared with our staff, as they strive to provide the highest level of care and support to all our residents.

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Review from Hilary J (Wife of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence was first class. My 85 year old husband spent three weeks in Cramond following a broken hip and hip replacement. He had excellent care and lots of physio. All the staff were so kind and caring and one staff member in particular headed up a wonderful team. The food was excellent. Nothing
was too much trouble.
Highly recommended.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your heartfelt review of Cramond Residence. We are delighted to hear that your husband received excellent care during his recovery, and we truly appreciate your kind words about our dedicated staff and the quality of our services. It is our mission to provide a supportive and nurturing environment for all our residents, and it is wonderful to know that we met your expectations. We will certainly pass along your compliments to our team, especially to the staff member you mentioned. Your recommendation means a great deal to us, and we look forward to welcoming you and your husband back should you need our services in the future.

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Review from Sheila S (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five star care, in a five star residence, my mum often thought she was staying in a hotel!
All the staff went above and beyond to make my mum feel special, and she forged many close bonds, which felt like a family. Everyone, including all the background staff, would stop by for a chat.
The care home
has many different areas for people to use with homely lounges to meet up with family or other residents. These are maintained to a very high standard with quality furnishing, and make welcoming spaces for friends and family to meet.
The ground floor has a cafe area with endless supplies of hot drinks and irresistible home baked cakes!
When my mum passed last December, the compassion and sensitivity of care helped through an extremely difficult time.
The attention to care, for both the resident and family is faultless and I highly recommend to anyone considering Cramond Residencefor short or long term stays, my mum having resided there for just over two years.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for taking the time to share such a glowing and heartfelt review. We are deeply touched by your kind words and honoured that your mum felt so at home during her time with us. It's wonderful to hear that she often thought she was staying in a hotel - that is exactly the warm and welcoming atmosphere we strive to create for all our residents. It means so much to us to know that the bonds our staff formed with your mum made her feel special and part of a family. These relationships are the heart of what we do, and we're so glad they brought comfort and joy to her time here. We're also pleased to hear you appreciated the different spaces we provide for residents and their loved ones to connect, from the homely lounges to the cafe with its endless supply of hot drinks and freshly baked cakes. Thank you for recommending Cramond Residence so highly. It was an honour to care for your mum, and we will always cherish the memories of her time with us.

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Review from A B (Respite Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found in Cramond Residence the perfect environment for post-operative convalescence. The staff were kind, friendly and attentive. My room, all facilities and catering were of the highest quality.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your wonderful feedback! We are thrilled to hear that you found Cramond Residence to be the perfect environment for your post-operative recovery. Our team takes great pride in providing kind, friendly, and attentive care to all our residents, and its truly rewarding to know that this made a positive impact on your experience. We're delighted that you were pleased with your room, our facilities, and the catering we strive to maintain the highest standards in every aspect of our care. Your kind words mean so much to us, and they inspire our team to continue delivering exceptional service. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you continued health and well-being!

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Review from Jennifer W (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Cramond Residence on 9 October 2024. We have been so impressed from the very beginning by the excellent level of care provided to dad, by the kindness and understanding shown to him, and also to us, by all the members of staff on every level. Dad's room is beautiful and the residence
in general is just lovely - lots of little sitting rooms, dining rooms, conservatory and garden. I would have no hesitation at all in recommending Cramond Residence to anyone looking for the best possible long-term care for their loved ones.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for taking the time to share your experience since your dad moved to Cramond Residence. We are truly grateful for your kind words and are delighted to hear that you and your dad have been impressed with the care and environment we provide. Our team is dedicated to ensuring that every resident feels comfortable, respected, and well-cared for, and its wonderful to know that their kindness and understanding have made a positive impact on both your dad and your family. We are also pleased to hear that you appreciate the beauty and comfort of the residence and its various spaces. Your recommendation means a great deal to us. It reinforces our commitment to providing the highest standard of care and a nurturing environment for all our residents. Thank you again for your trust and support. We are honoured to be part of your dads care journey and look forward to continuing to meet his needs with compassion and excellence.

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Review from Hilary P (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence is a beautiful place with first class facilities, but it is the people who make it special. It is far and away the best care home I have been in (and I have been in many, in a professional capacity, over the years). I feel that not only is my dad properly seen as a person, but my family
and I are too. Every member of staff I have met has been helpful, friendly, and responsive, often going above and beyond. It was my dad's 94th birthday last week and one particularly wonderful member of staff took all the candles OFF his cake so that my 3 year old granddaughter could put them back on and help carry in the cake! It felt like family in that moment. From the management team to the care assistants, housekeeping and catering staff, and receptionists, and everyone behind the scenes - brilliant.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your heartfelt and thoughtful review of Cramond Residence. We are truly delighted to hear that you and your family are having such a positive experience with us. Your kind words about our staff and facilities mean the world to us. We take great pride in ensuring that our residents and their families feel valued and cared for, and it's wonderful to know that this has been your experience. It warms our hearts to hear about your dad's 94th birthday celebration and how our team made it a special moment for your family. Creating a family-like atmosphere is something we strive for every day, and stories like yours inspire us to continue providing the best possible care.Thank you again for your support and trust. We look forward to continuing to serve your dad and your family with the utmost dedication and compassion.

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Review from Sue G (Respite Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the perfect place to recover from knee replacement surgery. The residence is very comfortable and the staff extremely kind and welcoming. The choice of food is very good. Facilities and staff to help with rehab are excellent.
I would not hesitate to recommend this option for rehabilitation.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind review! Were delighted to hear that you found our residence comfortable and our staff kind and welcoming during your recovery from knee replacement surgery. It's wonderful to know that you enjoyed the variety of food and felt supported by our rehabilitation facilities and team. Your recommendation means the world to us, and were so glad we could be a part of your recovery journey. Wishing you continued health and strength as you move forward!

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Review from Susan M (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every detail at Cramond Residence is carefully thought of and executed to the highest standards. Professional, caring, staff. First class medical care. Delicious, healthy dining. Superior accommodation set in beautiful surroundings. Delightful entertainment along with first class hair and spa treatments.
The perfect place to receive respite care. A wonderful experience.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for your glowing review! Were thrilled to hear that you feel that your loved one had such a positive experience at Cramond Residence. Our team takes great pride in providing professional, compassionate care and ensuring every detail contributes to a comfortable and enriching stay. It's wonderful to know you appreciated the medical care, dining, accommodation, and activities, as well as the hair and spa treatments. Hearing such kind words inspires us to continue delivering the highest standard of care. Thank you for trusting us with your loved ones respite care it was truly a pleasure to support them!

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Review from Frank B (Respite Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence is the best residence to live in. The staff are friendly and highly professional. All of the rooms are amazingly high quality and fit for purpose. The meals all varied and delicious. The other residents are happy and friendly and all get along with each other and the staff. There are
many varied types of internal and external events and great TV and library rooms. Last the newsletters are an excellent and varied read covering events and individuals.

Reply from Sally Howie, Group Marketing Manager at Cramond Residence

We are truly delighted to hear that your loved ones experience at Cramond Residence has been so positive. Our dedicated team takes great pride in fostering a friendly and professional environment, and it means a lot to know that it's recognised and appreciated. We're glad you found our rooms to be of high quality and suited to your loved ones needs, and we're especially pleased that they enjoy the variety and quality of our meals. Creating a warm, engaging atmosphere where residents feel at home is at the heart of what we do, and it's wonderful to hear that the sense of community has made a difference for your loved one. We strive to keep life at Cramond Residence vibrant with a range of internal and external activities, as well as offering spaces like our TV and library rooms to enhance residents' leisure time. It's also great to hear that you enjoy our newsletters, which we put together to keep everyone informed and connected. Thank you again for your kind words.

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Review from Richard V (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff we interacted with (receptionists, nurses, carers, management) were all just excellent, really made the respite stay easy for my dad (resident) and the wider family. Was impressed by the facilities available to residents and by the food.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you and your family felt supported during your dads respite stay. Our team strives to provide a welcoming environment and compassionate care, so its heartwarming to know we made the stay comfortable for him and eased the experience for your family. We're also glad you were impressed with our facilities and food, as we work hard to make every aspect of our residents time with us both enjoyable and fulfilling. Please don't hesitate to reach out if we can assist you in any way in the future.

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Review from S T (Respite Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Cramond Residence for rehabilitation following a hip replacement, at a mere 53 years old I was the youngest resident by far! Cramond Residence is simply amazing! The staff, without exception, are incredible. The love, care, attention and endless time given to each resident is exemplary.
Nothing was ever too much trouble. Everyone has their own daily needs and routines and the staff provide one to one care. The building is split into 9 houses, same faces (both staff and residents) on each corridor and no overwhelming big spaces. I was lucky enough to be in Bonaly House and the whole team, day and night, were just incredible. It's not a job that I could do and I take my hat off to each and everyone here that has chosen a career in care. Amazing people. The highlight of each day was the mealtimes (3 courses twice a day!) and the 11am coffee/biscuit run and the 3pm coffee/cake cart! The food was amazing! Two weeks on I can safely say that this was the best decision I ever made!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your glowing review! We're thrilled to hear that your rehabilitation experience with us was so positive. We take great pride in providing personalised, compassionate care tailored to each residents unique needs, and its wonderful to know that you felt truly supported during your stay at Bonaly House. Our team is dedicated to making Cramond Residence feel like home, and its heartwarming to hear that our team and daily routines, from meals to coffee and cake moments, contributed to your recovery and comfort. We wish you all the best in your continued healing journey and hope you look back fondly on your time with us. Thank you again for your kind words!

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Cramond Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Cramond Residence is calculated as follows: ( (348 Excellents x 5) + (32 Goods x 4) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 387 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cramond Residence is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

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Ross Bijak

Job Title: General Manager

Joined: 2018

General Manager of Cramond Residence

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Daniela Zampieri

Job Title: Deputy Manager

Joined: 2019

I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.


I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.


I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.


On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.


Can you tell us a little about yourself and your background?


I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.


In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.


I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!


I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.


What do you most like about working at Cramond Residence


I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.


In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.


At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.


To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.


I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.


What motivates you?


I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.


What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.


When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.


What else do you like about Cramond Residence?


I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.


When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.


Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.


Are there any aspect of the job that are challenging?


Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.

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Richard Annan

Job Title: Head of Sales and Marketing

Joined: 2024

Heads up the sales and marketing team for Cramond Residence

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Eileen Crawford

Job Title: Charge Nurse

Joined: 2020

I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.


Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.

Frequently Asked Questions about Cramond Residence

What types of Care is Cramond Residence registered for?

Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cramond Residence have?

There are 74 Single Rooms.

What are the Facilities & Services at Cramond Residence?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cramond Residence to the centre of Edinburgh?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cramond Residence to verify any information. View our terms and conditions. Cramond Residence has an Enhanced Service - more info.