Cramond Residence

I have recommended Cramond to friends seeking care for elderly relatives given the excellent experience we have had.

My wife went into Cramond Residence for two weeks' respite and found the whole experience very good. The staff were extremely kind and caring; nothing was too much trouble. The facilities and accommodation were excellent. We are planning to use Cramond Residence again in the near future.

Great place for my husband to stay when I'm on a respite break. Wonderful staff and lots of individual attention are given to the residents. Meals are top-notch and plentiful too. The facilities are second to none, and the home is set in a wonderful location too.

I was in desperate need of a break from caring for my elderly mum, and Cramond Residence answered my prayers. My mum had a 16-night respite break with them in May this year, and it all went very well. I could not fault the care and attention given to every detail - from the home visit to asses Mum's needs prior to her stay to the welcome on arrival and assistance with cases. The whole process was made as easy and pleasant as possible for us. I had a really enjoyable holiday and much-needed rest, knowing Mum was in good hands. Everything about the way Cramond Residence is run is very professionally organised and focuses on delivering excellent service across the board. Mum was very happy when I met her to bring her home and was quite moved saying goodbye to a number of the staff. I also found that she was mobilising more confidently at home following her stay at Cramond Residence. I would certainly recommend this beautiful care home and use it again should the need arise.

We would, if the occasion arose, be more than happy to return.

There are some lovely events also such as the recent Jubilee celebration as well as trips out.

On the evening before the day that my mum was staying with you for a two-week respite, the family received a phone call that there was an outbreak of Covid so obviously the activities and things that were offered were minimum. The chef and staff sang and made a lovely cake for her, only four of the allowed family on her birthday were allowed to visit. Most of the time a visitor came to visit, my mum was alone in the tv/bedroom asleep. Unfortunately with the Covid outbreak there we don’t think my mum got the full treatment we expected and paid for, not the staff's fault just the timing of her stay.

We were going on holiday and placed our father in Cramond Residence for respite care as being in his 90s we were concerned about leaving him in his home on his own. Our father had no experience of care homes and we all were slightly concerned about how he would settle. Our concerns were not justified as he thoroughly enjoyed his stay. He was taken on outings, the staff were approachable and friendly and there was a good choice of homemade food. His stay was so successful, he now returns to visit friends he made in the home and to enjoy coffee and cake.

My great-aunt was very well cared for by hard-working and conscientious staff. She had been reluctant to go into a care home but Cramond Residence came highly recommended and she was very pleased with the care that she received.

My mother entered this home in February 2022. They went to great lengths to accommodate my mother at short notice and thereafter to manage her moves through to her eventual permanent room. They were extremely efficient in the management of this and did everything to make this massive step for my mother as easy as possible. Managing the Covid regime has been a challenge for everyone but I think that they have handled this well with good communication when issues arose. The staff are all pleasant and welcoming and seem to get on well with my mother. With all businesses right now I do think they are having challenges with recruitment and retention. Hopefully a settled and fully staffed team can be sorted in the near future. This I think from time to time has perhaps not made things quite as slick as the management might have wanted. Overall I would consider the service, facility and staff to be five-star and they have all pulled out the stops to make my mother feel comfortable and happy.

Having visited a number of local care homes, my wife and I decided Cramond Residence was by far the best place to support all of her needs associated with her dementia and MS. The custom-built facilities are excellent and the staff are attentive, caring and always available. There is a happy, relaxed atmosphere and nothing seems to be too much trouble for the staff to ensure the comfort of residents and visitors.

I was deliberating on a possible care home for myself (92 and in a sheltered self-owned block of flats for the elderly) or trying to stay in my flat with more support. The whole atmosphere at Cramond was refreshing and welcoming. The rooms were large well-lit, with a separate shower room. Plenty of lounges and dining arrangements. I was told they could take my wife (87 short-term memory loss and in another care home since 2016). Cramond Residence opened in 2017 and is unique in Scotland in that it is a private company. Very thoughtfully designed with the needs of the residents the prime concern.

I stayed at the Cramond Residence following major surgery. I was very happy with my stay, every member of staff was kind, caring and attentive. The food was excellent and the garden was lovely for a walk and some fresh air. I highly recommend the residence for anyone who needs some help and support.

The staff were kind, helpful and attentive. The activities and facilities were incredible and my mum loved her stay.

My mother has been a resident since June 2021. My mother had been living independently, but Dementia and Alzheimer's had made that impossible. It was a difficult decision for all of us. Cramond staff, however, made the transition as easy as it could be. Staff in all functions supported my mother and the family. My mother’s level of functioning has declined further, as would be expected, and staff have provided all the support and care that my mother needs and I could have wished for. So many of your staff show mum immense kindness and tolerance. She feels at home there now, though it took time. She treats staff there as if they were family, which is a testament to them and how comfortable she feels. Moving my mother into residential care was a difficult decision, particularly at a time of Covid. However, it was undoubtedly the best decision for her.

My mother stayed at the Cramond Residence Care Home for 2 weeks' respite care in November. It was the first time she had stayed in a care home and her experience was remarkably positive. She was well-received on her arrival. Her room was very comfortable and the whole experience was more like being in a quality hotel. The meals were very good and offered a lot of variety. There were plenty of carers on hand, always ready to respond to any particular request she had. Overall, while she prefers to stay in her own home, when she does require to stay in a home again this is the one she will choose.

It has been a great help for me as her carer at home to recharge my batteries and hope to have respite in the future.

It is also reassuring to know that there is dementia care and end of life available if circumstances change and so a home for life.

Thank you all.

A very well run care home with high standards of care, catering, cleanliness, staffed by experienced and able staff. From the warmth of the reception staff to the abilities of those who work behind the scenes, this is an exceptional place.