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Review from Colin M (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience

My mother entered this home in February 2022. They went to great lengths to accommodate my mother at short notice and thereafter to manage her moves through to her eventual permanent room. They were extremely efficient in the management of this and did everything to make this massive step for my mother

as easy as possible. Managing the Covid regime has been a challenge for everyone but I think that they have handled this well with good communication when issues arose. The staff are all pleasant and welcoming and seem to get on well with my mother. With all businesses right now I do think they are having challenges with recruitment and retention. Hopefully a settled and fully staffed team can be sorted in the near future. This I think from time to time has perhaps not made things quite as slick as the management might have wanted. Overall I would consider the service, facility and staff to be five-star and they have all pulled out the stops to make my mother feel comfortable and happy.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for taking the time to review Cramond Residence and for the constructive feedback. We work hard to meet expectations like yours and we are happy to hear we hit the mark for your mother. We continuously strive to improve our service and grow our family at the residence.
Kind regards, Christian.

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Review from I S (Husband of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience

Having visited a number of local care homes, my wife and I decided Cramond Residence was by far the best place to support all of her needs associated with her dementia and MS. The custom-built facilities are excellent and the staff are attentive, caring and always available. There is a happy, relaxed

atmosphere and nothing seems to be too much trouble for the staff to ensure the comfort of residents and visitors.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for the great review! We are happy to read you and your wife enjoy the atmosphere and experience here at Cramond Residence, we endeavour to provide an excellent service to both residents and family members.
Kind regards, Christian.

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Review from George P (Respite Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience

I was deliberating on a possible care home for myself (92 and in a sheltered self-owned block of flats for the elderly) or trying to stay in my flat with more support. The whole atmosphere at Cramond was refreshing and welcoming. The rooms were large well-lit, with a separate shower room. Plenty of

lounges and dining arrangements. I was told they could take my wife (87 short-term memory loss and in another care home since 2016). Cramond Residence opened in 2017 and is unique in Scotland in that it is a private company. Very thoughtfully designed with the needs of the residents the prime concern.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for your kind words; we appreciate you taking the time to share your experience and thoughts with us.
It is a true pleasure for us to be able to provide care to you and your wife. We pride ourselves on having a person-centred approach where the needs and wishes of residents are our first interest.
I will make sure your positive feedback is passed on to the team.
Kind regards, Christian.

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Review from Jacqueline R (Respite Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience

I stayed at the Cramond Residence following major surgery. I was very happy with my stay, every member of staff was kind, caring and attentive. The food was excellent and the garden was lovely for a walk and some fresh air. I highly recommend the residence for anyone who needs some help and support.

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Review from Jo S (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

This is without a doubt the best care home that I have ever been to. My mum came in for eleven weeks for respite when my father was in hospital. Everything about her respite was first-class.
The staff were kind, helpful and attentive. The activities and facilities were incredible and my mum loved her

stay.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for taking the time to review Cramond Residence. We are extremely pleased to hear you have found our care home to be the best you have visited and that your mum has had an enjoyable stay. I will pass on your kind words to all our team, kind regards.

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Review from Richard D (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident since June 2021. My mother had been living independently, but Dementia and Alzheimer's had made that impossible. It was a difficult decision for all of us. Cramond staff, however, made the transition as easy as it could be. Staff in all functions supported my mother and

the family. My mother’s level of functioning has declined further, as would be expected, and staff have provided all the support and care that my mother needs and I could have wished for. So many of your staff show mum immense kindness and tolerance. She feels at home there now, though it took time. She treats staff there as if they were family, which is a testament to them and how comfortable she feels. Moving my mother into residential care was a difficult decision, particularly at a time of Covid. However, it was undoubtedly the best decision for her.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for your kind words, we appreciate you taking the time to share your experience with us.
We are grateful to hear your mother feels at home at Cramond and that she sees our team as if they were her family – we strive to create this environment for all our residents.
We understand how challenging the decision of supporting a relative to take residency in a nursing home might be, we are pleased to hear you have felt that our whole team has made the transition as easy as it could have been for you and your family.
Thank you again for your valuable feedback. Kind regards.

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Review from I G (Son of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

My mother stayed at the Cramond Residence Care Home for 2 weeks' respite care in November. It was the first time she had stayed in a care home and her experience was remarkably positive. She was well-received on her arrival. Her room was very comfortable and the whole experience was more like being

in a quality hotel. The meals were very good and offered a lot of variety. There were plenty of carers on hand, always ready to respond to any particular request she had. Overall, while she prefers to stay in her own home, when she does require to stay in a home again this is the one she will choose.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for taking the time to review Cramond Residence. We are pleased to hear that your mother has had an extremely positive experience and we are looking forward to welcoming her back. I will ensure to pass on your kind words to all our team, kind regards.

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Review from J W (Husband of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

My wife has visited Cramond Residence Care Home twice for respite and has enjoyed her breaks from home life.
The accommodation is excellent and the staff are considerate and helpful. She found the food was very good and occasionally she joined others at meals. As she has Parkinson's her bed was fitted

with help rails and overnight arrangements were all met for her.
It has been a great help for me as her carer at home to recharge my batteries and hope to have respite in the future.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for taking the time to review Cramond Residence. It has been a great pleasure having had the opportunity to provide care to your wife, allowing yourself to take a well-deserved break. I will pass on your valuable feedback to our team, kind regards.

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Review from A R (Power of Attorney of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience

I placed a gentleman, who I hold welfare power of attorney for, to the Cramond Residence Care Home for my peace of mind whilst I was on holiday. The Cramond is a lovely care home where I knew he would be cared for and comfortable.
The client liaison manager is very approachable and available to answer

any questions we had and all the staff that I met were friendly.
When I collected, after his stay, he said that he had liked his room, enjoyed the food very much and had had company. He had been taken out, in a minibus, to a park and had enjoyed helping a visitor set up for an Oktoberfest that had been organised.
The Cramond is the place that if you found yourself in need of residential care, is where you would hope to be able to go to stay. The option of respite care is a very good chance for someone to get used to a new place and invaluable for carers who need this help.
It is also reassuring to know that there is dementia care and end of life available if circumstances change and so a home for life.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for your kind words; we appreciate you taking the time to share your experience with us. We are happy to hear that you have found Cramond Residence to be the perfect place for the gentleman you hold power of attorney for. Our client's satisfaction is our priority, and we pride ourselves on our exceptional service. Thank you again for your valuable feedback, and we look forward to seeing you again. Kind regards.

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Review from Frank M (Respite Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience

My wife and I stayed at Cramond Residence Care Home for a week in November 2021 while our kitchen and wetroom were being replaced.
We are both in our late 60s and fairly mentally alert, but I am paraplegic and need a good deal of assistance, morning and night.
We had a wonderful stay and we will certainly

return in the future if we have need of respite.
The building and furnishings are excellent and it feels like a cross between a good class hotel and a very comfortable home.
The food was very good and the menu choices varied for every taste.
Tea, coffee, cake and biscuits were available all the time.
However, the best thing about Cramond is undoubtedly the people. The staff are so nice, truly friendly and very professional.
Not only were we treated like favoured guests but we saw staff treating every other resident in the same way.
I could list a hundred small kindnesses that we received.
My career was in residential care, so I know how good it is.
Thank you all.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Dear Frank, it was a pleasure providing our care to you and your wife. Thank you for taking the time to leave us such a fantastic review. We are glad you enjoyed your stay and feel our staff provides care with kindness and compassion. We hope you will come to see us again in the future. Kind regards.

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Review from David V (Power of Attorney of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience

A very well run care home with high standards of care, catering, cleanliness, staffed by experienced and able staff. From the warmth of the reception staff to the abilities of those who work behind the scenes, this is an exceptional place.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Dear David, thank you for taking the time to review Cramond Residence. I am glad to hear you feel it is an exceptional place to live in and that you trust our provision of care and services are of high standards. I will pass on your compliments to our team. Kind regards.

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Review from C C (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience

July 2021, my mum went into Cramond Residence Care Home for respite as she has vascular dementia. The staff are very professional and caring; they made her very welcome. Cramond Residence is like a five-star hotel, every need is catered for. After a few weeks, my family decided it was the correct place

for my mum to be. My mum has settled in well, she keeps the staff on their toes with her antics, she also enjoys participating in some of the daily activities. My dad has also spent some time in respite at Cramond Residence Care Home. I am sure Cramond would be our first choice for my dad. I highly recommend Cramond Residence Care Home.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Dear Carol, thank you so much for taking the time in order to review Cramond Residence – I will relay your valuable and kind feedback to the team. We are absolutely delighted that your Mother has settled in so well at Cramond and is enjoying participation in our in-house lifestyle activity program. It is truly a privilege to look after your Mother in our home, and we would be equally pleased to welcome your Father to join her in due course. Kind regards.

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Review from Karen S (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

In June 2021, Dad and I found ourselves thrust into the unknown and scary world of trying to find a suitable care or nursing home for him, and were quite overwhelmed. Dad is 96 years old, has dementia, and we had just lost Mum. I made enquiries into several homes, but was immediately impressed by Cramond

Residence. We decided he would stay for 4 weeks' respite and then review the situation. For the first 2 weeks, Dad had to isolate in his room, according to guidelines. Which was a hard start for him but made all the more easier by the wonderful and caring staff who looked after his every need. He was then allowed his freedom and could choose if he wanted to partake in the numerous activities offered, have his meals in the dining room or walk around the lovely garden. His respite period is now over and we have made the decision that this will be Dad's new home. It's one of the hardest choices I have had to make, and still early days, but I believe he couldn't be in safer or more caring hands.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Karen, thank you for your very positive review of Cramond Residence. We are delighted that you feel Cramond Residence has cared for your dad in a very positive way. It has been and is our pleasure to care for him, and we are delighted he has settled in so well.
I will make sure your positive feedback is passed onto the team. Best wishes, Eileen.

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Review from Anne R (Sister of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

My sister was diagnosed with frontal lobe dementia in September 2019. She needed 24-hour care. She was admitted to Cramond on 17th December 2019 and very sadly died there on June 1st 2021. She was very happy there, every one of the staff were wonderful and she was looked after so well I wanted the best

care for her and she certainly got it at Cramond Residence.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Anne, thank you for the positive review of the care delivered at Cramond Residence. It was a pleasure for us to look after your sister and following admission she very quickly established herself in the hearts of all the staff.
She is sorely missed and we still feel the lack of her presence in the home. I will pass on your kind words to all the team. Best wishes.

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Review from Sally H (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

My husband passed away two years ago and since that time I have been living on my own, which has been extremely difficult, particularly since my husband and I had only just moved to Scotland. A short time before he died, Cramond was recommended to me by a friend of my son, who is an A&E consultant.

Cramond is wonderful and the friendships I have made here have given me a new life.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Sally, thank you for your very positive review of our service. It has always been our pleasure to have you come and stay at Cramond Residence and we are delighted to know how happy you have been here. Best wishes.

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Review from Ana F (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

It was my service user and friend's 83rd Birthday and a visit to her twin sibling who is a Cramond Resident was organised a while ago. On our arrival, I was very saddened that there nothing prepared. Both of them have advanced dementia. I was surprised that the twin residing at Cramond was not dressed

for the occasion, also during our 1-hour visit nothing was offered to them on their special day. To be honest I am disappointed and upset.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for submitting a review of your experience with Cramond Residence. We were extremely concerned by your comments, and therefore conducted an internal investigation into such allegations – including conversing directly with the family referenced in your review to establish their views on the matter. Following our internal review, we (and our residents’ family members, who were present on the day in question) were bemused by your recollection of events, which do not mirror the exceptionally high standards of care provided at Cramond Residence. Should you wish to discuss your allegations further, please do not hesitate to contact me directly. Kind regards, Eileen.

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Review from E S (Respite Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

Overall I enjoyed my stay although very dissatisfied regarding total services due to government restrictions.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for taking the time to review Cramond Residence in what we know are trying times. We are disappointed that you haven't been able to enjoy the full range of services available at Cramond however our focus is, at this time, on keeping everyone safe and the environment Covid-free.
We are very glad that you enjoyed your stay apart from the restrictions and we thank you once again for choosing Cramond Residence. Please be assured of our best attention should you choose to return. Best wishes, Eileen.

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Review from Elizabeth H (Daughter-in-law of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

Our experience at Cramond Residence has been excellent and professional. An urgent assessment and admission was carried out in order to provide care for my 95-year-old mother-in-law with a broken wrist. Her stay was intended to be a short stay and during her four weeks, she tells us she was cared for

with great professionalism and sensitivity. This admission was during lockdown. She had several tests for the virus and we were confident that the staff were being tested very regularly. My mother-in-law has thoroughly enjoyed the quality of care, the company and friendliness of the staff, excellent meals and the great comfort of her surroundings. All arrangements for her care were thoroughly and sensitively discussed.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Elizabeth, it is very rewarding to read how positive your mum’s interaction was with Cramond Residence. In these challenging times, we are more aware of the difficulties for our residents and try to mitigate where possible. I will pass on your very positive comments to the team. Thank you very much for taking the time to review Cramond Residence - Eileen

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Review from Morna D (Resident) assisted by family/friend published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience

I was very impressed with the standard of accommodation. The staff were all extremely friendly and helpful. I thoroughly enjoyed being involved in the activities on offer. The cuisine on offer was excellent. I enjoyed the variety of sitting areas that were available. The garden is a lovely place to

be on a nice day.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your lovely review of our service. We are delighted you enjoyed your time at Cramond Residence, even with the current restrictions due to the pandemic.
We wish you all the best for the coming year. Best Wishes Eileen.

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Review from L K (Respite Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

I was recovering from an operation and booked myself in for two weeks. I am leaving here on much better form than when I arrived. I have felt safe, comfortable, cared for and well fed etc. But above all "Safe". I live alone so the facilities here, care and company have been very welcome.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very positive remarks which are appreciated greatly. We are particularly pleased that at this time of uncertainty you felt safe.
We will pass on your kind words to the team. Best wishes, Eileen.

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Meet the Team (4)

Ross Bijak

Job Title: General Manager

Joined: 2018

General Manager of Cramond Residence

Daniela Zampieri

Job Title: Deputy Manager

Joined: 2019

I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.

I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.

I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.

On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.

Can you tell us a little about yourself and your background?

I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.

In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.

I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!

I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.

What do you most like about working at Cramond Residence

I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.

In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.

At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.

To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.

I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.

What motivates you?

I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.

What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.

When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.

What else do you like about Cramond Residence?

I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.

When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.

Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.

Are there any aspect of the job that are challenging?

Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.

Richard Annan

Job Title: Head of Sales and Marketing

Joined: 2024

Heads up the sales and marketing team for Cramond Residence

Eileen Crawford

Job Title: Charge Nurse

Joined: 2020

I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.

Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.

How well do we support people's wellbeing?	Good (4)
How good is our leadership?	Good (4)
How good is our staff team?	Good (4)
How good is our setting?	Very good (5)
How well is care and support planned?	Good (4)

Cramond Residence

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