Cramond Residence

July 2021, my mum went into Cramond Residence Care Home for respite as she has vascular dementia. The staff are very professional and caring; they made her very welcome. Cramond Residence is like a five-star hotel, every need is catered for. After a few weeks, my family decided it was the correct place for my mum to be. My mum has settled in well, she keeps the staff on their toes with her antics, she also enjoys participating in some of the daily activities. My dad has also spent some time in respite at Cramond Residence Care Home. I am sure Cramond would be our first choice for my dad. I highly recommend Cramond Residence Care Home.

In June 2021, Dad and I found ourselves thrust into the unknown and scary world of trying to find a suitable care or nursing home for him, and were quite overwhelmed. Dad is 96 years old, has dementia, and we had just lost Mum. I made enquiries into several homes, but was immediately impressed by Cramond Residence. We decided he would stay for 4 weeks' respite and then review the situation. For the first 2 weeks, Dad had to isolate in his room, according to guidelines. Which was a hard start for him but made all the more easier by the wonderful and caring staff who looked after his every need. He was then allowed his freedom and could choose if he wanted to partake in the numerous activities offered, have his meals in the dining room or walk around the lovely garden. His respite period is now over and we have made the decision that this will be Dad's new home. It's one of the hardest choices I have had to make, and still early days, but I believe he couldn't be in safer or more caring hands.

My sister was diagnosed with frontal lobe dementia in September 2019. She needed 24-hour care. She was admitted to Cramond on 17th December 2019 and very sadly died there on June 1st 2021. She was very happy there, every one of the staff were wonderful and she was looked after so well I wanted the best care for her and she certainly got it at Cramond Residence.

My husband passed away two years ago and since that time I have been living on my own, which has been extremely difficult, particularly since my husband and I had only just moved to Scotland. A short time before he died, Cramond was recommended to me by a friend of my son, who is an A&E consultant. Cramond is wonderful and the friendships I have made here have given me a new life.

It was my service user and friend's 83rd Birthday and a visit to her twin sibling who is a Cramond Resident was organised a while ago. On our arrival, I was very saddened that there nothing prepared. Both of them have advanced dementia. I was surprised that the twin residing at Cramond was not dressed for the occasion, also during our 1-hour visit nothing was offered to them on their special day. To be honest I am disappointed and upset.

Overall I enjoyed my stay although very dissatisfied regarding total services due to government restrictions.

Our experience at Cramond Residence has been excellent and professional. An urgent assessment and admission was carried out in order to provide care for my 95-year-old mother-in-law with a broken wrist. Her stay was intended to be a short stay and during her four weeks, she tells us she was cared for with great professionalism and sensitivity. This admission was during lockdown. She had several tests for the virus and we were confident that the staff were being tested very regularly. My mother-in-law has thoroughly enjoyed the quality of care, the company and friendliness of the staff, excellent meals and the great comfort of her surroundings. All arrangements for her care were thoroughly and sensitively discussed.

I was very impressed with the standard of accommodation. The staff were all extremely friendly and helpful. I thoroughly enjoyed being involved in the activities on offer. The cuisine on offer was excellent. I enjoyed the variety of sitting areas that were available. The garden is a lovely place to be on a nice day.

I was recovering from an operation and booked myself in for two weeks. I am leaving here on much better form than when I arrived. I have felt safe, comfortable, cared for and well fed etc. But above all "Safe". I live alone so the facilities here, care and company have been very welcome.

My mother spent 6 weeks in respite here and once released from the mandatory 2 weeks isolation she thoroughly enjoyed her stay. She enjoyed integrating with the other residents and found the staff all very approachable and caring. She was very impressed with the facilities and the food. She enjoyed the variety of activities that were on offer.

My mother has advanced dementia and uses a wheelchair. She arrived in the dementia wing of Cramond Residence six months ago in the middle of lockdown, and so spent her first 14 days there quarantined in her room as a routine precaution. Throughout that time and since, she has been very well looked after and regained lost weight. The staff are very attentive, motivated and conscientious in making sure my mother is clean, comfortable, well-fed, entertained and smiling. There's a good staff/resident ratio, which makes for a smooth operation and a happy team with a good deal of laughter with the residents. I haven't seen any signs of stress among staff even when my mother is being challenging, as dementia patients sometimes are. There's an excellent level of communication with me in person, on the phone, by video call, email or via the Care Planning website and app, which provides very detailed updates throughout each day and night. The residence is very well appointed and immaculately clean.

The standard of the facility itself is very high and like that of a five-star hotel, and the range of activities means our father was engaged and kept mentally stimulated. Our father was able to come home earlier than expected and we put this down to the care he received. We highly recommend it.

Due to lockdown the home is having a difficult time so entertainment cannot be normal but is doing its best. Activities have to be limited.

As I live a long way from my mum, the choice of respite care for her was very important. The Crammond Residence is without a doubt a first-class home. My mother has stayed on several occasions, and the friendly and attentive staff have always made her feel valued and at home. The quality of facilities, food and care is superb. I would not hesitate to recommend this home for either respite or full-time care. I would also consider myself most fortunate if I was lucky enough in my old age to spend some time here myself! Thank you, Crammond Residence.

My Mum moved into Cramond Residence in March 2020, having visited several nursing homes in 2019, and deciding that Cramond was her preference. She's been happy with her choice - delightful and capable staff, excellent food and pre-dinner drinks, super rooms - very modern, spacious and well equipped. Cramond really feels like a smart hotel, with plenty of quiet space to sit and chat. I've been hugely impressed by the staff, and how they have coped during the Covid-19 challenges. I certainly feel that my Mum is in safe hands.

At the end of my sister's life I did not see her due to Lockdown for her last few days. I was allowed in just after she had died; I thought it might have been kind if I had been allowed in, say, an hour earlier before she had died.

Thank you for the care given to her.

Mum has stayed in the Cramond Residence twice now in the past twelve months for respite or recuperation from falls at home and both times the standard of care has been outstanding. Being modern and fairly new it's extremely well designed and feels more like a five-star hotel than a care home with beautiful rooms and excellent facilities. The staff were all very caring and friendly and always took time to have a good chat with mum no matter how busy they were at the time. I really can't praise them enough. Her appetite and weight were not good at all before she visited -especially after a hospital stay - but the food at Cramond was absolutely excellent and she thoroughly enjoyed it including all the home baking. All the meals were very well nutritionally balanced which greatly helped her recovery too and she gained weight both times. Mum also had physiotherapy twice a week while she was in which also substantially helped her recovery and walking. I would highly recommend it.

My father has been a resident at Cramond for over a year and has flourished in a welcoming and friendly environment there. The level of medical and general care and the one-to-one support has been excellent, with plenty of time for regular interaction with staff members. His room is comfortable and bright with good bathroom facilities. Equally important are the many comfortable communal spaces where he can interact with other residents and meet friends and family (albeit not in the COVID-19 crisis).

The food at the care home is excellent with a good choice of tasty and nutritious meals. The ability to book the dining experience and share special occasions with family and friends has proved very successful and has been greatly enjoyed by my father.

I would particularly emphasise the flexibility of the staff, ensuring that his individual needs are met. He has been supported to pursue his academic interests in the home which is very important for his wellbeing.

I spent a week at Cramond for planned respite care. My room was immaculate, bright and very comfortable. The staff were very good, kind and helpful. Lots of activities from which to choose, so I was never bored. The menus were faultless with plenty of variety and good quality. I am happy to recommend Cramond.