Cramond Residence

49 Cramond Road North, Cramond, Edinburgh EH4 6NQ
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9.8 110 Reviews
  • Cramond Residence, Edinburgh
Cramond Residence is located in the tranquil village of Cramond.

Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.

It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical and mental wellbeing and independence.

This may include physiotherapy, specialist dementia care, wound management, activities or a nutritional and balanced eating plan.

The home is comprised of nine separate houses each of which with eight or nine en-suite bedrooms, shared lounges, dining rooms and activity rooms. The home also has a fine dining room where families can hold celebrations such as an anniversary, birthday or simply just a family get together.

The houses are designed and themed after well-known areas in Edinburgh.

There is also a hair and beauty salon, cinema, library, physiotherapy area and a delightful reception area with coffee and snacks available.

The home has a wide range of activities on offer to support people to have the happiest, active and fulfilling lives. High quality, seasonal food is freshly prepared by two chefs to be nutritionally balanced and to cater for all tastes and dietary requirements.

Offering a warm homely atmosphere, friends, families and loved ones are always welcome to enjoy quality time together.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2675 – £2975
  • Self-Funded Residential Dementia Care: £2675 – £2975
  • Self-Funded Nursing Care: £2675 – £2975
  • Self-Funded Nursing Dementia Care: £2675 – £2975
  • RESPITE Self-Funded Residential Care: £3250 – £3250
  • RESPITE Self-Funded Residential Dementia Care: £3250 – £3250
  • RESPITE Self-Funded Nursing Care: £3250 – £3250
  • RESPITE Self-Funded Nursing Dementia Care: £3250 – £3250

Please contact Richard Annan at Cramond Residence in order to discuss current availability.

These prices are only a guideline, please contact Cramond Residence to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Owner

  • Walker Healthcare Ltd

Person in charge

  • Ross Bijak (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • No restrictions

Parking

  • On site car park

Cramond Residence Reviews (110)

Total of 110, showing 81-100
9.8

Cramond Residence has a Review Score of 9.8 (9.848) out of 10, based on 33 reviews in the last 2 years. Over all time Cramond Residence has 110 reviews.

Overall Experience

  • 100
  • 8
  • 1
  • 0
  • 1

Date Published

110
9
23
33
77

Review from Lynn T (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 6 weeks in respite here and once released from the mandatory 2 weeks isolation she thoroughly enjoyed her stay. She enjoyed integrating with the other residents and found the staff all very approachable and caring. She was very impressed with the facilities and the food. She enjoyed
the variety of activities that were on offer.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for reviewing our service and for the positive comments made. We are pleased to hear that your Mum enjoyed her time at Cramond Residence and we were very pleased to have had the opportunity to facilitate her respite stay here. Best Wishes, Eileen.

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Review from Aldo P (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has advanced dementia and uses a wheelchair. She arrived in the dementia wing of Cramond Residence six months ago in the middle of lockdown, and so spent her first 14 days there quarantined in her room as a routine precaution. Throughout that time and since, she has been very well looked after
and regained lost weight. The staff are very attentive, motivated and conscientious in making sure my mother is clean, comfortable, well-fed, entertained and smiling. There's a good staff/resident ratio, which makes for a smooth operation and a happy team with a good deal of laughter with the residents. I haven't seen any signs of stress among staff even when my mother is being challenging, as dementia patients sometimes are. There's an excellent level of communication with me in person, on the phone, by video call, email or via the Care Planning website and app, which provides very detailed updates throughout each day and night. The residence is very well appointed and immaculately clean.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your very positive review of our service here at Cramond. Your appreciation of the staff will be passed on to them. It is a challenge for families particularly at this time to keep contact and we are pleased you are finding this working for you and Mum.
We value feedback to help us to constantly review and improve our service so we very much appreciate your comments.

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Review from Stephen D (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have been more impressed with the care our father received during his short term stay at Cramond Residence after a hip operation. He suffers from dementia and was left traumatised from a problematic stay in a badly run hospital, but the staff at Cramond helped immeasurably in settling him
in and abating his anxiety and stress. They were very engaged in keeping us in the loop about his care and progress, and one carer, in particular, was a wonderful help to our father. The staff went above and beyond to secure our father's favourite tipple when they realised they didn't have it in stock.
The standard of the facility itself is very high and like that of a five-star hotel, and the range of activities means our father was engaged and kept mentally stimulated. Our father was able to come home earlier than expected and we put this down to the care he received. We highly recommend it.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very kind words in appreciation of Cramond Residence and the staff. It was a privilege to look after your father and see him return to a former healthier condition and be able to return home. I will pass your kind words onto the staff, who will really appreciate you taking the time to do this. Best wishes.

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Review from M S (Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to lockdown the home is having a difficult time so entertainment cannot be normal but is doing its best. Activities have to be limited.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for taking the time to review our service and we are delighted your experience is very positive. We appreciate the difficulties the Covid crisis has brought to all but especially to the care home sector. It is our hope that as lockdown eases we will be able to once again offer a full program of activities for our residents. However, this will take time and in the meantime, we will continue to improvise and offer what we safely can. Kind regards, Eileen Gray.

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Review from Sean C (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live a long way from my mum, the choice of respite care for her was very important. The Crammond Residence is without a doubt a first-class home. My mother has stayed on several occasions, and the friendly and attentive staff have always made her feel valued and at home. The quality of facilities,
food and care is superb. I would not hesitate to recommend this home for either respite or full-time care. I would also consider myself most fortunate if I was lucky enough in my old age to spend some time here myself! Thank you, Crammond Residence.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your extremely positive review of our service. We will pass on your comments to the our team who will be delighted. Thank you for taking the time to review Cramond Residence. Kind regards.

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Review from Peter S (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Cramond Residence in March 2020, having visited several nursing homes in 2019, and deciding that Cramond was her preference. She's been happy with her choice - delightful and capable staff, excellent food and pre-dinner drinks, super rooms - very modern, spacious and well equipped.
Cramond really feels like a smart hotel, with plenty of quiet space to sit and chat. I've been hugely impressed by the staff, and how they have coped during the Covid-19 challenges. I certainly feel that my Mum is in safe hands.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very positive review of our service. We are delighted you feel your mum is in safe hands here at Cramond, we strive to establish this, especially at this uncertain time.
Thank you for taking the time to review Cramond Residence and we will ensure your comments are passed to our staff. Kind regards.

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Review from David F (Brother of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident for 6 months until she died at the end of March 2020. I have nothing but praise for the quality of the nursing care she received throughout her time in the residence. As she suffered from dementia she frequently required assistance with the most elementary procedures. The patience
of the staff was extraordinary whether it was a strictly a nursing matter or simply the use of the telephone.
As a frequent visitor to the Residence I was always made to feel very welcome and nothing was ever too much trouble if I wanted to have a discussion about any aspect of her time there.
I should like to make a comment which I hope will be taken constructively and not critically.
At the end of my sister's life I did not see her due to Lockdown for her last few days. I was allowed in just after she had died; I thought it might have been kind if I had been allowed in, say, an hour earlier before she had died.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your positive review of our service, we will ensure staff are made aware of your comments. This is an extraordinary time in which we are living and we do take on board how you felt about the lockdown situation which unfortunately we had no control over – we do take your comment constructively and always use feedback to help improve our service going forward. Kind regards, Eileen.

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Review from Pam D (Cousin of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was in Cramond Residence for six months. The care and attention that was given to her was excellent. She suffered from dementia and cancer and needed a lot of support and guidance. Nothing was too much trouble for the staff, they were very caring indeed. I live quite a distance away and when
I came to see her I often had a meal in the care home with her. Again that was no trouble and always very enjoyable. We appreciated being able to share a meal with her in privacy.
As my cousin deteriorated and got weaker, the care she got could not be faulted, it was obvious how fond of her the staff were. Also they were always happy to chat to us and answer any of our questions.
We were very sorry not to be able to visit her during lockdown when she was getting weaker but understand why.
Thank you for the care given to her.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your positive review of our service. It was our privilege to care for your cousin and we appreciate how distressing the last days were with lockdown.
It is helpful to us when reviewing the service we give, to have such positive feedback about our staff and how they supported the family. Thank you.

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Review from William (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed in the Cramond Residence twice now in the past twelve months for respite or recuperation from falls at home and both times the standard of care has been outstanding. Being modern and fairly new it's extremely well designed and feels more like a five-star hotel than a care home with beautiful
rooms and excellent facilities. The staff were all very caring and friendly and always took time to have a good chat with mum no matter how busy they were at the time. I really can't praise them enough. Her appetite and weight were not good at all before she visited -especially after a hospital stay - but the food at Cramond was absolutely excellent and she thoroughly enjoyed it including all the home baking. All the meals were very well nutritionally balanced which greatly helped her recovery too and she gained weight both times. Mum also had physiotherapy twice a week while she was in which also substantially helped her recovery and walking. I would highly recommend it.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very positive review of Cramond Residence. We are delighted that your Mum had such a positive experience here on both occasions and we will pass on your kind remarks to our staff. Thank you for taking the time to review and we hope to be of assistance again should the need arise. Kind regards, Eileen.

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Review from Antonia P (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Cramond for over a year and has flourished in a welcoming and friendly environment there. The level of medical and general care and the one-to-one support has been excellent, with plenty of time for regular interaction with staff members. His room is comfortable and
bright with good bathroom facilities. Equally important are the many comfortable communal spaces where he can interact with other residents and meet friends and family (albeit not in the COVID-19 crisis).


The food at the care home is excellent with a good choice of tasty and nutritious meals. The ability to book the dining experience and share special occasions with family and friends has proved very successful and has been greatly enjoyed by my father.


I would particularly emphasise the flexibility of the staff, ensuring that his individual needs are met. He has been supported to pursue his academic interests in the home which is very important for his wellbeing.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your positive comments and review. We are delighted to be able to support your Father in his academic interests and staff get much fulfilment out of assisting him to pursue these. It is such a rewarding experience for all and he is an inspiration to us.
I will pass on your positive remarks to the staff. Kind regards, Eileen.

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Review from Jeanette R (Respite Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week at Cramond for planned respite care. My room was immaculate, bright and very comfortable. The staff were very good, kind and helpful. Lots of activities from which to choose, so I was never bored. The menus were faultless with plenty of variety and good quality. I am happy to recommend
Cramond.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your positive feedback and kind words. We appreciate you taking the time to do this, and we will pass on your comments to the staff. Kind regards.

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Review from Catherine T (Sister of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Cramond Residence now for six months and we as a family are very happy with everything about this Home. All staff from managers, carers and all other staff have been wonderful.
We have never had any complaints about anything or anyone. I really cannot praise the staff enough.
It’s such a relief to see your relative so well looked after.
From the time you enter the building, you are made very welcome. Reception staff are all so friendly and helpful. The cafe area is a great idea and very welcoming for visitors and residents alike and the Fine Dining is superb. We have been lucky enough to book it for my sister’s birthday. The catering staff here were so attentive and helped to make our day so special.

Reply from Eileen Gray, General Manager at Cramond Residence

We are very pleased to be able to support your sister with her needs. Your positive review encourages us in the fact we are achieving what we set out to achieve.
Thank you for taking the time to review Cramond Residence and I will pass on the very positive comments to the staff teams. Kind regards, Eileen.

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Review from Fiona (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence, in my opinion, provides the highest possible professional care for its residents: nursing; welfare; recreational; wellbeing; out-sourced clinical.


Cramond Residence presents itself as a select boutique hotel and lacks any hint of institutional touches associated with standard care

facilities. The level of decor, furnishings, en-suite rooms, public/socialising areas is second to none.


Outside of the Covid-19 lock-down, the daily programme of activities and visits was varied and regular.


Cleanliness and hygiene are key.


Catering is of a high standard and for those residents who enjoy a pre-dinner drink, and wine with their meal in restaurant-style surroundings, all is provided at Cramond Residence.


The staff, at every level, appears to be committed to providing the best possible support and care for residents. Interaction with and communication by staff with family members are regular and informative, as well as having dynamic access to all information on the app.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Fiona,
Thank you for taking the time to review Cramond Residence and thank you for your very positive feedback which is greatly appreciated by all. We continue to strive to maintain and improve our service to our residents and feedback is always welcome. Eileen.

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Review from Matthew D (Son of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent a long time selecting a suitable nursing home for our Father. We looked at six and there was only one other that came close to Cramond. The reasons for choosing Cramond were the following:
1. It is extremely new and the standard of rooms is extremely high in terms of space and quality of fittings.
All rooms are en-suite with bathroom facilities spacious.
2. It does not feel like a nursing home, more like an upmarket hotel.
3. Corridors are very wide.
4. Dining room is lovely and rooms for sitting with our Father are very comfortable.
5. Very impressed by our initial meetings with all staff.
Our Father has been at Cramond since Dec. 19 and our initial impressions and feelings have proved to be accurate. There is plenty of staff to care for the residents and they treat the residents extremely well and with dignity. There are plenty of organised activities for the residents to join in with. It is expensive but then it is probably the best in Edinburgh.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Matthew,
Thank you so much for this positive review. It is our pleasure to work to ensure that residents in Cramond Residence receive the very best care we can offer, we rely on feedback from residents and relatives to ensure we are always striving for this.
We very much appreciate your positive comments.
Eileen.

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Review from Charlotte C (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently staying at Cramond Residence and is having respite care. This is her second visit in the last 12 months, having loved her first visit. Being able to have her spend a few weeks at a time in Cramond has been a great support for her and also a massive relief for our family. She is
extremely well looked after, the staff are fantastic and the food and facilities are excellent. It's a real break for her and an opportunity for us all to recharge the batteries, knowing she is in great hands. Her second visit was arranged very last minute when we felt she needed extra support. The Charge Nurse responsible for client liaison was absolutely fantastic and was able to arrange a place for my mother in less than 24 hours. We were able to go through all of her medical history over the phone and the Charge Nurse quickly assessed the level of support and care she needed to have in place for her stay. Many thanks to the whole team!

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your positive feedback and I am glad the experience was so positive. We try very hard at Cramond Residence to make the transition from deciding to come in, to actually coming in, as smooth and problem free as we can. Your Mother is a delight to have and we were very happy to welcome her back again. I will pass your encouraging comments back to the team. Kind Regards, Eileen

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Review from F M (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence has been my mum's home for 1 year - in that time, I have been extremely happy with the level of care and all staff levels are excellent and I have peace of mind that mum is safe and well cared for. Well done Cramond Residence.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to review our service. I will pass on your comments to the staff who will be very grateful.
Your Mum was one of our first residents in Cramond and a year plus on, it is so good to see how she has fitted in but manages to maintain her individuality which is what we have strived for.
Kind regards - General Manager

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Review from A H (Brother of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was one of the first service users in the facility and has always been treated with the utmost care and attention. The staff are very friendly and helpful and nothing is too much of a problem for them. A warm welcome awaits you at reception and there is always a hot drink available after
your journey to the residence. Keep up the good work.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your kind words. I know the staff will be very pleased. It is and has been our pleasure to care for your brother. Thank you for taking the time to review our service we greatly appreciate it. Kind regards, Eileen Gray

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Review from Caroline O (Daughter of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence provides a very high standard of care to residents, in luxurious and attractive surroundings. The atmosphere is warm and welcoming, for residents and visitors alike, and my father and stepmother are enjoying their new home since moving in a year ago. The rooms are spacious and well-appointed,
the meals first-class, and there are a variety of stimulating and fun activities available.
The staff is excellent - everyone so attentive and caring, and cheerful. They go out of their way to please and to make life as easy and comfortable as possible for my father and stepmother - no request is too much trouble.
For family members living thousands of miles away, it is very helpful and reassuring to be able to follow daily care reports using the app.
We are so thankful that our parents are in such good hands.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your kind words, and we are especially delighted the family feel reassured with the care and support we provide. It is an absolute pleasure to have your father and stepmother with us in Cramond and to have the valued input, your father, in particular, has given. I will make the teams aware of your feedback.
Best wishes.

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Review from S S (Respite Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were in separate rooms opposite, roughly in a passage. He has Alzheimer's. I have mobility problems. We had had a similar week in early July. I was exhausted. I needed nursing attention for a leg injury (8 weeks ago, currently having a district nurse). He needed tablets plus an Alzheimer's
patch. I found all the staff very kind and understanding, particularly considering the psychological problems I am having in view of my situation. I was extremely low and their attention helped me to cope with my difficulties. I do not prefer to "recommend" care as it depends so much on the ability to pay for that care.

Reply from Eileen Gray, General Manager at Cramond Residence

Hello Shirley, it has been a privilege to care for yourself and your husband. Thank you for your comments about the kindness of our staff and their levels of understanding of your situation. We will be sure to pass on your comments to the team. Kind regards, Eileen.

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Review from Lesley L (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last few months at Cramond Residence. She was always cared for with dignity and respect by very professional and friendly staff who she enjoyed getting to know. The home is beautifully furnished and is extremely welcoming to all family members - her grandchildren really enjoyed visiting
there too.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Lesley. It was a privilege to care for your Mum and be part of her final weeks. Your Mum displayed such dignity throughout her journey and was an inspiration to us all. Thank you for your excellent feedback, we will make sure to share this with the team. Kind regards, Eileen.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Cramond Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Cramond Residence is calculated as follows: ( (348 Excellents x 5) + (32 Goods x 4) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 387 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cramond Residence is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Meet the Team (4)

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Ross Bijak

Job Title: General Manager

Joined: 2018

General Manager of Cramond Residence

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Daniela Zampieri

Job Title: Deputy Manager

Joined: 2019

I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.


I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.


I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.


On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.


Can you tell us a little about yourself and your background?


I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.


In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.


I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!


I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.


What do you most like about working at Cramond Residence


I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.


In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.


At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.


To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.


I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.


What motivates you?


I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.


What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.


When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.


What else do you like about Cramond Residence?


I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.


When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.


Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.


Are there any aspect of the job that are challenging?


Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.

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Richard Annan

Job Title: Head of Sales and Marketing

Joined: 2024

Heads up the sales and marketing team for Cramond Residence

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Eileen Crawford

Job Title: Charge Nurse

Joined: 2020

I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.


Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.

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