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Review from Carina C (Wife of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My husband thoroughly enjoyed his stay. He relaxed as he knew he was in safe hands. He enjoyed all his meals and enjoyed that he was allowed to take all his meals in his room as he is not a big socialiser. Full marks to Cramond and he will be back.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

We appreciate you taking the time to complete a review on your husband's behalf and are glad to read he has enjoyed his stay - we would be more than happy to see him again soon.
Kind regards, Christian.

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Review from G S (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My mother spent a couple of weeks at Cramond and was well looked after and I really appreciated some time not worrying! Thank you to everyone. The cafe in the reception area and ground floor sitting room are really welcoming and comfortable places to spend time with loved ones.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for your kind words and for taking the time to complete the review. We strive to offer an excellent environment not only for residents but also for family members and loved ones who frequently come to visit.
Kind regards, Christian.

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Review from D W (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

The process of moving my mother into the Cramond Residence earlier this year was extremely smooth. The staff were very patient and understanding throughout and made her feel more relaxed and welcomed than we ever could have expected. She settled in quickly and has definitely benefitted from and enjoyed

the daily activities and the engagement with other residents. The facilities are amazing, the staff are terrific and the daily updates we receive via the App keep us up to date with what she is doing and most importantly her mental and physical welfare. We can't recommend Cramond Residence highly enough - it is genuinely a special place where we know mum receives the highest quality of care and support.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for your exceptional review, we truly appreciate your support. We are glad your Mother has settled in rapidly and is able to benefit from socialisation with fellow residents and staff alongside participation in the daily activities on offer.
Kind regards, Christian.

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Review from Margaret D (Friend of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

I am a companion to the lady who stayed at Cramond for a two-week respite while I went on holiday. I was really impressed with the quality of care reported by my friend. Before going to Cramond Care she showed a reluctance and told me she was only going because I needed a holiday. On returning home

she informed me that she was more than happy to return to Cramond care any time I needed time off. She loved the food and the staff and the fact that when she had visitors they could sit down for a meal with them. As a friend, I thought the level of care, thoughtfulness, and clarity shown to my friend was impressive. I have no qualms about my friend being cared for at Cramond.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for taking the time to complete the review, we are delighted to read your friend has thoroughly enjoyed her respite stay at Cramond Residence - we are more than welcome to see her back again soon.
Kind regards, Christian.

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Review from S B (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

I brought Mum to Cramond Residence in mid-September, leaving her home of 50+ years behind. It was a big step for mum and a real change in her life. She settled in really quickly, I came to visit on the following day expecting to find her upset in her room, she was watching the Queen on the big screen

with other residents, quite happy. You can imagine my relief at seeing her so settled so quickly.
Over the following weeks, I have seen a warm, smiling and happy mum on a video call and when I go to visit. She loves the outings and activities, some more than others. The staff are lovely and really engage with the residents. I am told that the food is good, I've enjoyed coffee and cake when I visit.
Mum enjoys her daily walk around the gardens unless it's too cold or wet. I would certainly recommend Cramond, over the years I have read horror stories about Care Homes, and it is so good to have found in Cramond a care home of such a high calibre.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad your Mum has settled in quickly in the new environment and is enjoying the company of fellow residents and staff. We understand that relocating often represents a very delicate process - we are delighted we have been able to positively support your Mum into the new chapter of her life.
Kind regards, Christian

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Review from Katharine A (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My mum moved to Cramond in August 2022, having lost my dad after 58 years of marriage. She has settled in so well. She has made friends, she joins in activities, she feels safe and cared for, and she loves the food! The staff are excellent, and there appears to be a very low turnover which is great.

We are very happy with the choice we made.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

We appreciate you taking the time to share your Mum's experience with us; thank you. We understand how sensitive the transition may have been for your Mum, especially after her loss and are extremely glad she has made friends and is enjoying spending time with fellow residents while participating in activities on offer.
Kind regards.

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Review from Pamela C (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

We returned to Cramond Residence in September for my father's second respite visit this year.
The whole staff team was extremely warm and welcoming. The care staff gave excellent care and attention to my father on both of his visits.
As a family, we felt very comfortable leaving our father in such

safe hands.
My father has loved each of his visits, the activities, food and care.
We are planning to return for future respite.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for taking the time to review Cramond Residence. We are glad to read your father has enjoyed his visits and you and your family felt comfortable and relaxed leaving him in our care, we look forward to seeing him again soon.
Kind regards, Christian.

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Review from Christopher R (Power of Attorney of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

Had visited Cramond Residence pre-Covid with a view to future care. What a lovely, well-run, friendly place. After an accident, respite care was required and the manager handled the unexpectedly quick admission professionally and without fuss. This is the perfect place to be looked after. Pleasant surroundings

and good, tempting food. Most important is that staff are there to encourage the patient out of bed and onto their feet. Physio and nursing and dementia care are also offered. The manager has been available, sympathetic and accommodating at all times. We were very impressed that Cramond has established an innovative connection with a college and groups of young adults attend to aid companionship and mental stimulation.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for the great review! We are firm believers in intergenerational culture exchange and hope we will be able to continue offering residents, young adults and children the opportunity to come together in the future.
Kind regards, Christian.

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Review from William C (Respite Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

My daughter organised my stay at the Cramond Residence in July this year. For me, my stay turned out to be the most enjoyable experience. My room in Bonaly was a good size for an en suite which was well maintained throughout my stay thanks to an efficient cleaning staff. As soon as I arrived at reception

I was made most welcome, which put me at my ease. The nursing staff were very caring and most pleasant throughout my stay. They coped well with my immobility. I found the food to be a good standard and I enjoyed a lager with my lunch and wine at dinner. The activities were quite varied. I was not able to take advantage of some of the facilities provided. Doing exercises to a video was beyond me! The grounds were well-planned and immaculately maintained giving the residence an excellent appearance. It gave me the opportunity to sit outside in the sun.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad you have enjoyed the experience at Cramond Residence, we look forward to seeing you again.
Kind regards.

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Review from Jordan R (Grandson of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience

We placed our grandmother into Crammond Residence for what was supposed to be a short period of time. She, unfortunately, had a fall and went downhill. The staff at this care home are amazing, every one of them treated my grandmother with the utmost respect and dignity right up until the end. The standards

of cleanliness, security and facilities are second to none. It isn't by any means the cheapest care home but they definitely do provide! You can't put a price on family members and this home was outstanding. If looking for somewhere in Edinburgh with that extra flare and have the means then look no further!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words. We appreciate you taking the time to share your experience with us and we are glad to read you and your family have found the service provided by Cramond Residence outstanding. It has been a pleasure having had the opportunity to provide care to your grandmother. Kind regards, Christian.

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Review from Alison S (Niece of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience

This was the second time my elderly aunt spent some time at the Cramond Residence. Just as was the case the first time, our contact and conversations during urgent arrangements for the recuperation (after hip fracture) stay were flawless and exemplary. The client liaison manager is exceptionally helpful

and ensured that everything and everyone was ready for my aunt on her arrival.
The place is beautiful, clean, cheerful and feels rather more like a hotel than a care home.
The carers, nurses, receptionists, cleaners, physios, cooks, as well as visiting doctors and others (hairdressers etc.) could not have been nicer, more professional or more competent.
We were delighted with every aspect of my aunt's care and she returned home after about eight weeks far stronger and more mobile. We have no hesitation in her returning for respite in the future. We just have to hope that there will be space. It is a superb place!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for your valuable feedback and kind words. We are thrilled that your aunt has found Cramond Residence and all of its staff to be exceptional and that she has been able to recuperate strength and mobility to allow a safe return home. We would be more than welcome to see her again.
Kind regards, Christian.

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Review from Russell H (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience

My mum was unable to receive the palliative care she needed at home after unsuccessful cancer treatment in the autumn of last year. She moved into Cramond Residence in February and received excellent care during her final four months.
Her room was a good size, well decorated and made to feel her own.

The care provided was excellent and the team kept me in touch with developments during those periods when I was not able to visit.
The nights were particularly difficult for Mum as she tended to doze during the day. She was particularly grateful for the conversations which took place with the care staff during those times.
Food and drink were always a good standard with the staff keen to meet requests for particular items.
My mother-in-law is still a resident at Cramond and everything that applies to my mum's stay is true for her.
I have recommended Cramond to friends seeking care for elderly relatives given the excellent experience we have had.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us. Being able to look after your mum has been a true pleasure.
Kind regards, Christian.

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Review from David T (Husband of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

My wife went into Cramond Residence for two weeks' respite and found the whole experience very good. The staff were extremely kind and caring; nothing was too much trouble. The facilities and accommodation were excellent. We are planning to use Cramond Residence again in the near future.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for taking the time to review Cramond Residence. We are glad to read your wife has enjoyed her experience. We aim to offer a superior service to both residents and families and are very much looking forward to seeing you back again.
Kind regards.

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Review from Sandra S (Wife of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

Great place for my husband to stay when I'm on a respite break. Wonderful staff and lots of individual attention are given to the residents. Meals are top-notch and plentiful too. The facilities are second to none, and the home is set in a wonderful location too.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words. We appreciate you taking the time to share your experience with us. We understand the importance of quality and freshly produced meals, and great attention to detail is paid to our catering offering.
Kind regards.

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Review from Julia H (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

I was in desperate need of a break from caring for my elderly mum, and Cramond Residence answered my prayers. My mum had a 16-night respite break with them in May this year, and it all went very well. I could not fault the care and attention given to every detail - from the home visit to asses Mum's

needs prior to her stay to the welcome on arrival and assistance with cases. The whole process was made as easy and pleasant as possible for us. I had a really enjoyable holiday and much-needed rest, knowing Mum was in good hands. Everything about the way Cramond Residence is run is very professionally organised and focuses on delivering excellent service across the board. Mum was very happy when I met her to bring her home and was quite moved saying goodbye to a number of the staff. I also found that she was mobilising more confidently at home following her stay at Cramond Residence. I would certainly recommend this beautiful care home and use it again should the need arise.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

We truly appreciate the great review; thank you! We are glad to read your Mum has enjoyed her experience here at Cramond Residence and that you found her mobility improved following her stay, our physiotherapists play a pivotal role in providing a boost to physical activity and overall wellbeing.
We look forward to seeing your Mum soon.
Kind regards.

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Review from Anne F (Respite Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

My husband and I spent two weeks in Cramond Residence for respite. My husband needs a lot of attention and I needed a rest.
Our time there was perfect. It covered everything we both needed. For us, the most important thing was the attention given to both of us by the staff. Everyone we came in contact

with was amazing in every way - attentive, friendly, respectful and a bit of fun.
The residence is beautiful, the food is great and the activities are there if you want them. We like that there were three different “houses” which meant that nowhere seemed very busy and you had your own team of carers for your area. It felt very personal. There was still interaction between the three areas.
This is the third time we have used Cramond. We had a friend who moved in permanently, having already been there for respite, my husband was there for three weeks after a hospital stay and then our most recent one together.
We would, if the occasion arose, be more than happy to return.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for the great review! We believe in providing an individualised service with the aim of achieving a truly person-centred approach and are glad to read you and your husband have found the staff at Cramond Residence to be friendly and respectful at all times.
We would be more than welcome to see you back.
Kind regards, Christian.

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Review from S K (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience

My father has stayed here for respite care. The rooms are lovely as are the gardens. The staff are very friendly and caring.
There are some lovely events also such as the recent Jubilee celebration as well as trips out.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us and we are proud to read your father has had the opportunity to participate in our Jubilee celebrations.
Kind regards, Christian.

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Review from Ruth C (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience

On the evening before the day that my mum was staying with you for a two-week respite, the family received a phone call that there was an outbreak of Covid so obviously the activities and things that were offered were minimum. The chef and staff sang and made a lovely cake for her, only four of the

allowed family on her birthday were allowed to visit. Most of the time a visitor came to visit, my mum was alone in the tv/bedroom asleep. Unfortunately with the Covid outbreak there we don’t think my mum got the full treatment we expected and paid for, not the staff's fault just the timing of her stay.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for taking the time to review Cramond Residence, we hope there may be an opportunity for your mum to return to Cramond Residence in order to experience our full provision of services.
Kind regards. Christian.

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Review from Karen G (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience

We were going on holiday and placed our father in Cramond Residence for respite care as being in his 90s we were concerned about leaving him in his home on his own. Our father had no experience of care homes and we all were slightly concerned about how he would settle. Our concerns were not justified

as he thoroughly enjoyed his stay. He was taken on outings, the staff were approachable and friendly and there was a good choice of homemade food. His stay was so successful, he now returns to visit friends he made in the home and to enjoy coffee and cake.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words. We appreciate you taking the time out to share your father's experience with us. We are glad to read he thoroughly enjoyed his time at Cramond Residence and made friends during his stay.
Kind regards, Christian.

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Review from C M (Great-Niece of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience

My great-aunt was very well cared for by hard-working and conscientious staff. She had been reluctant to go into a care home but Cramond Residence came highly recommended and she was very pleased with the care that she received.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we are proud to read your great-aunt enjoyed the level of care received. It has been a true pleasure being able to provide her with the support she required. Kind regards, Christian.

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Meet the Team (4)

Ross Bijak

Job Title: General Manager

Joined: 2018

General Manager of Cramond Residence

Daniela Zampieri

Job Title: Deputy Manager

Joined: 2019

I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.

I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.

I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.

On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.

Can you tell us a little about yourself and your background?

I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.

In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.

I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!

I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.

What do you most like about working at Cramond Residence

I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.

In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.

At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.

To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.

I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.

What motivates you?

I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.

What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.

When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.

What else do you like about Cramond Residence?

I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.

When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.

Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.

Are there any aspect of the job that are challenging?

Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.

Richard Annan

Job Title: Head of Sales and Marketing

Joined: 2024

Heads up the sales and marketing team for Cramond Residence

Eileen Crawford

Job Title: Charge Nurse

Joined: 2020

I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.

Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.

How well do we support people's wellbeing?	Good (4)
How good is our leadership?	Good (4)
How good is our staff team?	Good (4)
How good is our setting?	Very good (5)
How well is care and support planned?	Good (4)

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