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Cramond Residence

49 Cramond Road North, Cramond, Edinburgh, City of Edinburgh EH4 6NQ
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The residence and staff are first classJane M(Daughter of Resident/Service User)
Cramond Residence, Edinburgh
Cramond Residence, Edinburgh
home baking is hard to resistRos L(Daughter of Resident/Service User)
Cramond Residence, Edinburgh

Cramond Residence is located in the tranquil village of Cramond.

Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.

It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical...  

Care Provided by Cramond Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,850 - £3,175£3,250 - £3,250
Residential Dementia Care£2,850 - £2,850£3,250 - £3,250
Nursing Care£2,850 - £3,174£3,250 - £3,250
Nursing Dementia Care£2,850 - £2,850£3,250 - £3,250

Please contact Richard Annan at Cramond Residence in order to discuss current availability.

Contact Cramond Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Owner

  • Walker Healthcare Ltd
  • Private Owned

Person in charge

  • Ross Bijak (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • No restrictions

Parking

  • On site car park

Cramond Residence Reviews (119)

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9.9

Cramond Residence has a Review Score of 9.9 (9.925) out of 10, based on 33 reviews in the last 2 years. Over all time Cramond Residence has 119 reviews.

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Review from H C (Resident / Service User) published on 21 May 2024 Submitted via Postal Card
Overall Experience

I have been living at Cramond Residence for three weeks and have enjoyed and appreciated all the comfort and activities offered. The food has been impressively good and nicely served and I cannot speak highly enough of the caring staff. Everyone has been so kind and efficient with nothing seeming to be a bother. I look forward to spending some more time here.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for taking the time to complete the review. We appreciate your valuable feedback. It has certainly been our pleasure having you at Cramond Residence over the past three weeks. We are delighted to hear that you have enjoyed the comfort, activities, and impressive quality of our food. Our...  

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Review from P U (Daughter of Resident) published on 27 November 2023 Submitted via Website
Overall Experience

I have been really impressed with this care home. The culture amongst the staff is excellent - a great atmosphere, all very friendly and willing to help in any way. They have been very patient and sensitive and built a very good rapport with my father. The building is very well maintained and is of a very high standard. I feel extremely reassured and settled about having my father in this care home. I highly recommend it.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for your feedback; we truly value your time in expressing your positive experience. It's heartening to know that our staff has established a strong rapport with your father. We are delighted that you and your family feel confident in the care and support Cramond Residence provides to your father. Kind regards.

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Review from A W (Daughter of Resident) published on 19 September 2023 Submitted via Website
Overall Experience

My mother was a resident at Cramond Residence for eight months till her recent death. She had wonderful care and attention and was happy there. The staff were so caring and kind, not only to her but to us her family. I work as a GP in a different city and often have cause to visit my patients in nursing homes. Cramond Residence surpassed any other nursing homes I have experienced professionally. The garden was a constant source of delight and pleasure and the activities on offer were extraordinarily varied and fun. The regular physiotherapy was wonderful and the plentiful supply of tea, coffee and delicious home baking was an added bonus, especially for her visitors. The residence itself is very comfortable and pleasant and there are plenty of areas to sit in relative privacy out of your relative’s bedroom. I really cannot praise her carers highly enough. They treated her with such care, compassion, humour and dignity. She was full of praise for every one.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing your review of Cramond Residence on carehome.co.uk. We are deeply sorry for the loss of your mother and extend our heartfelt condolences to you and your family. We appreciate your kind words about the care and attention your mother received during her eight-month stay. It...  

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Review from A C (Respite Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

Outstanding care and kindness from all the staff. Very comfortable, good food and medical needs well catered for.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad you enjoyed your stay and that you found the staff at Cramond Residence to be professional and kind, we look forward to seeing you again. Kind regards.

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Review from Julie D (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

There are few decisions harder in one's life than supporting your fiercely independent 98-year-old mother to go into care - especially when you had agreed with her it would never happen. But in the 18 months my mother was a resident at Cramond care home I have nothing but praise for their support of her independence, dignity and willingness to get to know her as a person and their honesty with me. Each difficult decision I had to make was supported openly and unjudgementally. They kept in regular contact, provided advice and were proactive. The dignity of her death on the 29th of December was amazing. As she left the building the people who had cared for her, engaged with her and supported me were at her side - what more could one ask?

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

We are extremely grateful for your kind words and feedback. Supporting your mother during the time she has spent at Cramond Residence has been a true honour - we sincerely miss her. Life has the extraordinary ability to continuously pose challenges across our path - despite your agreement we feel...  

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Review from Peter John P (Respite Resident) published on 8 February 2023 Submitted via Website
Overall Experience
I had two weeks of respite following an operation in August 2022 and a further two weeks in November 2022 following another operation.
Top of the list has to be the friendly competence of the staff, everyone without exception. At the risk of leaving someone out and in no particular order, the nursing staff, they, who must be obeyed. The lady who kept my room clean and tidy, the carers who were magically there when I needed something. Nothing was a problem they did fix everything, even finding my laundry. The kitchen staff made a bespoke salad for my lunch and produced melt-in-the-mouth tastes brought around by cheerful folk with the morning and afternoon tea trolley. The night staff was reassuringly there. Plus the availability of physios is essential for mending joints.

All this in five-star hotel accommodation, with space to walk, inside and out. A good atmosphere all around.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for taking the time to complete the review, we appreciate your valuable feedback. It has certainly been our pleasure having the opportunity to support you in your post-operative journey towards recovery - we are extremely glad to read you have found our staff to be friendly while providing a professional service. Kind regards.

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Review from S H (Daughter of Resident) published on 4 January 2023 Submitted via Website
Overall Experience
My elderly parents moved into Cramond Residence last month. Both are very frail with various health concerns. They and the family have appreciated the sympathetic, practical and professional care provided by all the staff and the genuine kindness, helpfulness and ongoing support for both parents at all times. In addition to nursing and personal care, both parents have benefited from individual physiotherapy sessions, hairdressing, and other services available at the residence. They also enjoy the range of meals and making menu choices for the following day. My mother was especially touched on one occasion at having a freshly made sandwich carefully brought to her with a cup of tea at 4 am! Both parents participate in some of the varied communal activities, with the group fitness sessions being described as "really good fun!"

The bright, comfortable and welcoming environment at Cramond Residence continues to reassure us that our parents are in the best possible place.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
We appreciate you taking the time to complete the review on your parent's behalf; thank you. We are pleased your family is reassured by the level of care and professionalism provided by every staff member here at Cramond Residence; we believe the greatest acts of kindness lay in the smaller details.

Kind regards.

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Review from David N (Husband of Resident) published on 28 December 2022 Submitted via Website
Overall Experience

My wife, who lives with advanced vascular dementia, enjoyed a 2-week "Respite Break" at Cramond Residence. As we stay only a mile away, we knew of the excellent reputation and were not disappointed. We planned well ahead, but found that there were very few places offering the respite care we needed for the fixed dates I wished to be away. Once we made contact, the entire experience was pleasant: Administration very good; Nurses caring and patient; Support Staff welcoming and keen to help. Friends and Family, who visited my Wife in my absence, were impressed by the luxurious ambience and the welcome they received despite the lingering constraints of COVID. As this was the first time, in 5 years of living with dementia, that I had to leave my Wife with non-Family. Carers, I was reassured that she was in safe hands and that Cramond Residence contacted me to help resolve minor difficulties. Cramond Residence seemed expensive, but I suspect that anywhere of the high standard would cost much the same.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad your wife has enjoyed her stay and that you felt reassured by the high standards we offer here at Cramond Residence, we look forward to seeing you again. Kind regards, Christian.

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Review from David C (Son of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
My mum moved into Cramond Residence 3 months ago, this is a difficult time for many families as it is a significant life event and families often have disagreements. The management at Cramond negotiated this with great tact and were professional at all times. Mum has settled in very well and the activities team in particular have done a great job at entertaining her with lots of choice on the monthly activities calendar. The home itself is wonderfully appointed and the staff all very friendly.

Mum really enjoys her food and the great menu was part of her decision to choose this accommodation, she is very happy with the meals and actually managed to put on some weight which is great.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Many thanks for taking the time to complete this review, we appreciate your valuable feedback. It has been our pleasure being able to provide assistance to your mum and your family during this delicate decision and are glad your mum has settled in well and actively participates in the daily activities with fellow residents.

Kind regards, Christian.

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Review from Alastair W (Son of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
My mum moved to the Cramond Residence in August. After my dad died, she was struggling to look after herself and was lonely.
We looked at several care homes in Edinburgh but had little hesitation in selecting this one. From the minute that you walk into the reception area, there is a feeling of friendliness, competence and professionalism.
The process for joining the home is straightforward and the manager was responsive, knowledgeable and sympathetic.
Mum was able to bring some furniture from home as well as some pictures for the wall.
The staff are kind and considerate and always accommodate individual requirements.
Mum is busy with a broad range of activities and has quickly made new friends. She likes the food and enjoys the company of friends and staff. In-house access to doctors, hairdressing, physio, podiatrist etc is great.

Cramond Residence has given Mum a new lease of life. Huge credit to the staff for their care. I would not hesitate to recommend Cramond Residence.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Many thanks for your kind words and great review. We are pleased your mum has adapted quickly and well to her new life at Cramond and that she is enjoying spending time with other residents while participating in daily activities, we appreciate the importance that socialisation holds on morale and general well-being.

Kind regards, Christian.

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Review from Carina C (Wife of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My husband thoroughly enjoyed his stay. He relaxed as he knew he was in safe hands. He enjoyed all his meals and enjoyed that he was allowed to take all his meals in his room as he is not a big socialiser. Full marks to Cramond and he will be back.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
We appreciate you taking the time to complete a review on your husband's behalf and are glad to read he has enjoyed his stay - we would be more than happy to see him again soon.

Kind regards, Christian.

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Review from G S (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My mother spent a couple of weeks at Cramond and was well looked after and I really appreciated some time not worrying! Thank you to everyone. The cafe in the reception area and ground floor sitting room are really welcoming and comfortable places to spend time with loved ones.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Many thanks for your kind words and for taking the time to complete the review. We strive to offer an excellent environment not only for residents but also for family members and loved ones who frequently come to visit.

Kind regards, Christian.

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Review from D W (Son of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

The process of moving my mother into the Cramond Residence earlier this year was extremely smooth. The staff were very patient and understanding throughout and made her feel more relaxed and welcomed than we ever could have expected. She settled in quickly and has definitely benefitted from and enjoyed the daily activities and the engagement with other residents. The facilities are amazing, the staff are terrific and the daily updates we receive via the App keep us up to date with what she is doing and most importantly her mental and physical welfare. We can't recommend Cramond Residence highly enough - it is genuinely a special place where we know mum receives the highest quality of care and support.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Many thanks for your exceptional review, we truly appreciate your support. We are glad your Mother has settled in rapidly and is able to benefit from socialisation with fellow residents and staff alongside participation in the daily activities on offer.

Kind regards, Christian.

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Review from Margaret D (Friend of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

I am a companion to the lady who stayed at Cramond for a two-week respite while I went on holiday. I was really impressed with the quality of care reported by my friend. Before going to Cramond Care she showed a reluctance and told me she was only going because I needed a holiday. On returning home she informed me that she was more than happy to return to Cramond care any time I needed time off. She loved the food and the staff and the fact that when she had visitors they could sit down for a meal with them. As a friend, I thought the level of care, thoughtfulness, and clarity shown to my friend was impressive. I have no qualms about my friend being cared for at Cramond.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Many thanks for taking the time to complete the review, we are delighted to read your friend has thoroughly enjoyed her respite stay at Cramond Residence - we are more than welcome to see her back again soon.

Kind regards, Christian.

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Review from S B (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
I brought Mum to Cramond Residence in mid-September, leaving her home of 50+ years behind. It was a big step for mum and a real change in her life. She settled in really quickly, I came to visit on the following day expecting to find her upset in her room, she was watching the Queen on the big screen with other residents, quite happy. You can imagine my relief at seeing her so settled so quickly.
Over the following weeks, I have seen a warm, smiling and happy mum on a video call and when I go to visit. She loves the outings and activities, some more than others. The staff are lovely and really engage with the residents. I am told that the food is good, I've enjoyed coffee and cake when I visit.

Mum enjoys her daily walk around the gardens unless it's too cold or wet. I would certainly recommend Cramond, over the years I have read horror stories about Care Homes, and it is so good to have found in Cramond a care home of such a high calibre.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad your Mum has settled in quickly in the new environment and is enjoying the company of fellow residents and staff. We understand that relocating often represents a very delicate...  

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Review from Pamela C (Daughter of Resident) published on 19 December 2022 Submitted via Website
Overall Experience
We returned to Cramond Residence in September for my father's second respite visit this year.
The whole staff team was extremely warm and welcoming. The care staff gave excellent care and attention to my father on both of his visits.
As a family, we felt very comfortable leaving our father in such safe hands.
My father has loved each of his visits, the activities, food and care.

We are planning to return for future respite.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Thank you for taking the time to review Cramond Residence. We are glad to read your father has enjoyed his visits and you and your family felt comfortable and relaxed leaving him in our care, we look forward to seeing him again soon.

Kind regards, Christian.

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Review from Christopher R (Power of Attorney of Resident) published on 19 December 2022 Submitted via Website
Overall Experience

Had visited Cramond Residence pre-Covid with a view to future care. What a lovely, well-run, friendly place. After an accident, respite care was required and the manager handled the unexpectedly quick admission professionally and without fuss. This is the perfect place to be looked after. Pleasant surroundings and good, tempting food. Most important is that staff are there to encourage the patient out of bed and onto their feet. Physio and nursing and dementia care are also offered. The manager has been available, sympathetic and accommodating at all times. We were very impressed that Cramond has established an innovative connection with a college and groups of young adults attend to aid companionship and mental stimulation.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Thank you so much for the great review! We are firm believers in intergenerational culture exchange and hope we will be able to continue offering residents, young adults and children the opportunity to come together in the future.

Kind regards, Christian.

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Review from William C (Respite Resident) published on 14 December 2022 Submitted via Website
Overall Experience

My daughter organised my stay at the Cramond Residence in July this year. For me, my stay turned out to be the most enjoyable experience. My room in Bonaly was a good size for an en suite which was well maintained throughout my stay thanks to an efficient cleaning staff. As soon as I arrived at reception I was made most welcome, which put me at my ease. The nursing staff were very caring and most pleasant throughout my stay. They coped well with my immobility. I found the food to be a good standard and I enjoyed a lager with my lunch and wine at dinner. The activities were quite varied. I was not able to take advantage of some of the facilities provided. Doing exercises to a video was beyond me! The grounds were well-planned and immaculately maintained giving the residence an excellent appearance. It gave me the opportunity to sit outside in the sun.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad you have enjoyed the experience at Cramond Residence, we look forward to seeing you again.

Kind regards.

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Review from Jordan R (Grandson of Resident) published on 28 September 2022 Submitted via Website
Overall Experience

We placed our grandmother into Crammond Residence for what was supposed to be a short period of time. She, unfortunately, had a fall and went downhill. The staff at this care home are amazing, every one of them treated my grandmother with the utmost respect and dignity right up until the end. The standards of cleanliness, security and facilities are second to none. It isn't by any means the cheapest care home but they definitely do provide! You can't put a price on family members and this home was outstanding. If looking for somewhere in Edinburgh with that extra flare and have the means then look no further!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words. We appreciate you taking the time to share your experience with us and we are glad to read you and your family have found the service provided by Cramond Residence outstanding. It has been a pleasure having had the opportunity to provide care to your grandmother. Kind regards, Christian.

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Review from Alison S (Niece of Resident) published on 30 August 2022 Submitted via Website
Overall Experience
This was the second time my elderly aunt spent some time at the Cramond Residence. Just as was the case the first time, our contact and conversations during urgent arrangements for the recuperation (after hip fracture) stay were flawless and exemplary. The client liaison manager is exceptionally helpful and ensured that everything and everyone was ready for my aunt on her arrival.
The place is beautiful, clean, cheerful and feels rather more like a hotel than a care home.
The carers, nurses, receptionists, cleaners, physios, cooks, as well as visiting doctors and others (hairdressers etc.) could not have been nicer, more professional or more competent.

We were delighted with every aspect of my aunt's care and she returned home after about eight weeks far stronger and more mobile. We have no hesitation in her returning for respite in the future. We just have to hope that there will be space. It is a superb place!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence
Thank you for your valuable feedback and kind words. We are thrilled that your aunt has found Cramond Residence and all of its staff to be exceptional and that she has been able to recuperate strength and mobility to allow a safe return home. We would be more than welcome to see her again.

Kind regards, Christian.

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Regulatory Rating

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (4)

Ross Bijak
Ross BijakJob Title:General ManagerJoined: 2018

General Manager of Cramond Residence

Daniela Zampieri
Daniela ZampieriJob Title:Deputy ManagerJoined: 2019

I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.

I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.

I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.

On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.

Can you tell us a little about yourself and your background?

I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.

In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.

I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!

I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.

What do you most like about working at Cramond Residence

I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.

In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.

At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.

To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.

I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.

What motivates you?

I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.

What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.

When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.

What else do you like about Cramond Residence?

I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.

When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.

Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.

Are there any aspect of the job that are challenging?

Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.

Richard Annan
Richard AnnanJob Title:Head of Sales and MarketingJoined: 2024

Heads up the sales and marketing team for Cramond Residence

Eileen Crawford
Eileen CrawfordJob Title:Charge NurseJoined: 2020

I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.

Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.

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