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Review from John B (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience

First class facilities, with excellent attentive staff. Really professional in every aspect of the care provided from initial booking until the end of stay, keeping us informed and up to date throughout. Nothing was a problem for the nursing or admin staff.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to share your experience with us! We are delighted to hear that you were pleased with our facilities and the care provided by our team. Ensuring that both our residents and their families feel supported and informed is a top priority for us, and its wonderful to know that this was reflected in your experience from start to finish. Our staff, both nursing and administrative, take great pride in delivering high-quality, personalized care, and your feedback truly means a lot to all of us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

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Review from F M (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience

The standards of the Cramond Residence are very high in everything they do. The food is absolutely superb. The variety of food is quite amazing - something different every day. The staff are so helpful at all times and go out of their way to make every minute pleasurable. Expensive but worth it!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at Cramond Residence. Our team works hard to maintain the highest standards in every aspect of our service, so it's incredibly rewarding to know that you enjoyed the superb food and the variety we offer. We take pride in creating a welcoming and enjoyable environment, and your kind words about our staff mean a lot to us. We truly appreciate your recognition of the value we strive to provide, and we're delighted that you feel it was worth it. Thank you for sharing your experience, and we look forward to welcoming you back!

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Review from Malcolm M (Brother of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience

The care provided over the last two years was excellent. Caring and companionable staff. Nothing is too much trouble and staff carry out their duties with a smile on their face.
It takes a special kind of person to do this job.
The staff in Cramond are a credit to the business.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your heartfelt review. We are truly grateful for your kind words about the care provided at Cramond over the past two years. Our team is dedicated to ensuring that every resident feels cared for and valued, and its wonderful to hear that you found our staff to be compassionate and companionable. Your recognition of their efforts, especially noting the smiles with which they carry out their duties, means a great deal to us. It really does take special people to do this job, and were proud to have such a dedicated team. Thank you for acknowledging their hard work and for considering them a credit to Cramond. Your feedback is deeply appreciated

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Review from Paula F (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience

My sisters and I met the client liaison manager and he showed us around Cramond Residence and we loved it. He was brilliant at explaining everything and mentioned that they were having an open day so I attended with my mum. The staff were helpful and wonderful!
Mum loved it and decided this was the

place for her! She is now a resident and loves it. The staff are fantastic - happy, helpful and absolutely incredible. The lifestyle consultants are busy planning daily activities and are full of fun. Mum had a spa day today! Last week she was line dancing and at movie night. The staff are all so incredible. They are simply the best ever! Thank you all.
This feels like an American senior living place in a beautiful setting. If you are looking for a fantastic place for a parent or relative - look no further. Cramond Residence is a magical place where residents are so happy and the setting is fabulous! It truly is outstanding.
Thank you to every single member of staff for making Mum so happy. Thank you!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to share your positive experience. We are truly honoured to have your trust in caring for your loved one and it means the world to us that you and your family are happy with the care we provide. Our team is dedicated to creating a warm and supportive environment and knowing that we are making a difference is incredibly rewarding. We will continue to strive for excellence in all that we do, ensuring that your loved one feels safe, comfortable and cared for. If there is ever anything more we can do for you or your family, please don't hesitate to reach out. Thank you again for your wonderful feedback!

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Review from E C (Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience

I chose to be admitted to the Cramond Residence following a left hip replacement. I know the importance of wound care and physiotherapy team and the nursing and physiotherapy team did not let me down. The home was clean, the environment warm and friendly. Each team helps each other and are all very

caring and kind. A glass of wine with dinner was also well received. All staff were attentive and any help requested was met with efficiently.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your personal care experience following your hip replacement and we're so glad to have been part of your recovery journey, and we wish you continued health and mobility. The team is dedicated to creating a supportive and caring environment, not just for our residents but for each other as well, and it's great to see that reflected in your experience. Your feedback is incredibly valuable and encourages us to keep up the good work. We're proud to have such compassionate and committed individuals like you on our team. Thanks again for your kind words and for all that you do to make our care home a wonderful place.

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Review from E Y (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience

We were really disappointed with the service provided.
My mother was due to attend for 2 weeks respite but we took her out early. I turned up twice at 10 am and she was awake in a dark room, still in her pyjamas and had soiled herself. When I asked the nurses why she wasn't up yet they said that 8

am she didn't want to get up. I asked them to get her changed and ready when I arrived and asked if she had had breakfast, they had to check. When they said she hadn't but breakfast was available if she requested it, I had to point out that she has no way to communicate so this was a big issue.
Later one day I asked a nurse if she could take her to the bathroom as she needed the toilet. Due to the nurses' lack of English, she was taken for a bath. I pointed out that it was the loo she needed and not the bath. My mum was desperate by this stage but the nurse had to go off to find a transfer aid. This took well over 5 mins by which time my mum was getting distraught.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for sharing your feedback. We deeply regret that your experience at Cramond Residence did not meet your expectations. Your concerns are important to us, and we take them seriously as we strive to provide the highest quality of care. We would like to apologise for any distress or inconvenience you and your mother experienced. We aim to create a safe, comfortable, and nurturing environment for our residents, and it is very disheartening to hear, in your experience, that we fell short of this goal on this occasion as it is extremely unusual for us to experience a review of this nature. We would have appreciated the opportunity to address and rectify your concerns at the time that they occurred, and will now conduct an internal review to understand what happened, and how we can improve our services. As part of this process, we would appreciate the opportunity to discuss your concerns in more detail. Please contact me directly at your earliest convenience to discuss further.

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Review from C S (Respite Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience

I enjoyed my fortnight's respite care at Cramond and extended my stay for 2 weeks.
I found the staff very helpful and anxious I should have all I required.
They arranged for me to see the local GP on three occasions and got the necessary prescriptions very quickly.
Good prompt service in my room

at meals.
I found the food varied but sometimes too spicy for an older person. The chef did discuss this with me.
Very good service in between meals. And In my room at mealtimes.
Very helpful by transporting me to and from the dentist on 2 occasions and home at the end of my stay.
Could have joined in daily groups but was there to get over Sciatica so often chose to rest. Good expedition to the garden centre in Stockbridge one afternoon.
Weekly physio - 1 group and one private lesson included- very useful.
Beautiful garden and perfect circular walking path much used.
Would come again.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing your detailed review of Cramond Residence. We're delighted that your respite care stay was so positive that you extended it for an additional two weeks. Our team is committed to providing exceptional care, and it's wonderful to know you found the staff helpful and attentive to your needs, including arranging timely medical appointments and prescriptions. We're glad you appreciated the prompt meal service in your room and the variety of food. We will continue working closely with our chef to accommodate all dietary preferences. It's great to hear you benefited from the transportation service to your dental appointments and enjoyed the outing to the garden centre. We're pleased the weekly physio sessions were useful for your recovery from sciatica, and that you made good use of our beautiful garden and walking path. Thank you again for your feedback. We look forward to welcoming you back to Cramond Residence in the future.

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Review from John P (Husband of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience

My wife was a resident for one week in respite care. I was very impressed by the caring attitude of the staff and their attention to detail. The staff seemed to have plenty of time for each resident. The facilities are excellent. I can find no fault in the care given.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing your feedback about your wife's stay at Cramond Residence. We're thrilled to hear you were impressed by the caring attitude of our staff and their attention to detail. It's gratifying to know that our team had ample time for each resident, ensuring they received the best care possible. We're also pleased that you found our facilities excellent and couldn't find any faults in the care provided. Your positive comments are greatly appreciated and will be shared with our team. Thank you once again for your kind words. We look forward to welcoming your wife back to Cramond Residence in the future.

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Review from Scott C (Husband of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience

My wife was a resident at Cramond Residence following a hip replacement and spent one week in their care. We had heard lots of positive things about the care and support at Cramond, so we decided this was a good starting point for her rehabilitation. To say 'good' somewhat undersells our experience

at Cramond Residence; the care that my wife (and I when I visited) received was nothing short of outstanding, covering everything from support with personal care, great food (essential for the recovery process!), fantastic physiotherapy sessions to having her own room which was so beautifully decorated. All the staff was so kind, caring, and good-humoured; when I left after my daily visit, I could relax, knowing my wife was in excellent hands. 10/10 - highly recommended!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing such a wonderful review of Cramond Residence! We are delighted that your wife's experience with us following her hip replacement exceeded your expectations. Our team is dedicated to providing outstanding care, and it's rewarding to know that our support, physiotherapy sessions, delicious meals, and beautifully decorated rooms contributed positively to her recovery. We also appreciate your kind words about our staff's kindness and good humour. Your recommendation and rating mean a lot to us. Thank you again, and we wish your wife continued health and well-being!

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Review from J M (Respite Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

I was a resident at Cramond Residence for 2 weeks, following a hip replacement operation. I live on my own and was recently widowed, so there was no one to care for me at home in the initial weeks following the surgery. Cramond Residence proved to be a very special place where I was able to receive

the care and attention I needed, along with good food and physiotherapy. The staff was all so kind and encouraging and there were also many activities to choose from in the luxurious surroundings. All in all a perfect package for me!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for taking the time to share your experience with us. Your feedback is invaluable, and we are delighted to have had the opportunity to support you during your recovery from hip replacement surgery. We are pleased to hear that you received the care and attention you needed during your rehabilitation journey. We are happy that you enjoyed the good food, physiotherapy, and the variety of activities available. Your positive feedback reaffirms our commitment to creating a great experience for our residents. Kind regards.

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Review from H C (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

I have been living at Cramond Residence for three weeks and have enjoyed and appreciated all the comfort and activities offered. The food has been impressively good and nicely served and I cannot speak highly enough of the caring staff. Everyone has been so kind and efficient with nothing seeming to

be a bother. I look forward to spending some more time here.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for taking the time to complete the review. We appreciate your valuable feedback. It has certainly been our pleasure having you at Cramond Residence over the past three weeks. We are delighted to hear that you have enjoyed the comfort, activities, and impressive quality of our food. Our team takes great pride in providing a caring and supportive service and we are extremely glad to read that you have found our staff to be both kind and professional. Thank you once again for your kind words. Kind regards.

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Review from P U (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

I have been really impressed with this care home. The culture amongst the staff is excellent - a great atmosphere, all very friendly and willing to help in any way. They have been very patient and sensitive and built a very good rapport with my father. The building is very well maintained and is of

a very high standard. I feel extremely reassured and settled about having my father in this care home. I highly recommend it.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for your feedback; we truly value your time in expressing your positive experience. It's heartening to know that our staff has established a strong rapport with your father. We are delighted that you and your family feel confident in the care and support Cramond Residence provides to your father. Kind regards.

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Review from A W (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience

My mother was a resident at Cramond Residence for eight months till her recent death. She had wonderful care and attention and was happy there. The staff were so caring and kind, not only to her but to us her family. I work as a GP in a different city and often have cause to visit my patients in nursing

homes. Cramond Residence surpassed any other nursing homes I have experienced professionally. The garden was a constant source of delight and pleasure and the activities on offer were extraordinarily varied and fun. The regular physiotherapy was wonderful and the plentiful supply of tea, coffee and delicious home baking was an added bonus, especially for her visitors. The residence itself is very comfortable and pleasant and there are plenty of areas to sit in relative privacy out of your relative’s bedroom. I really cannot praise her carers highly enough. They treated her with such care, compassion, humour and dignity. She was full of praise for every one.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing your review of Cramond Residence on carehome.co.uk. We are deeply sorry for the loss of your mother and extend our heartfelt condolences to you and your family. We appreciate your kind words about the care and attention your mother received during her eight-month stay. It means a lot to us, especially coming from a GP with professional experience in nursing homes. We take pride in providing exceptional care and your feedback reinforces our commitment. We are pleased to hear that your mother enjoyed the garden, diverse activities and physiotherapy. We strive to enhance our residents' quality of life. Our team is dedicated to creating a warm and welcoming atmosphere, and we are grateful for your recognition of their compassion and kindness. If there's anything we can do to support you and your family during this time, please don't hesitate to reach out. Thank you for trusting us with your mother's care.

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Review from A C (Respite Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

Outstanding care and kindness from all the staff. Very comfortable, good food and medical needs well catered for.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad you enjoyed your stay and that you found the staff at Cramond Residence to be professional and kind, we look forward to seeing you again. Kind regards.

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Review from Julie D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

There are few decisions harder in one's life than supporting your fiercely independent 98-year-old mother to go into care - especially when you had agreed with her it would never happen. But in the 18 months my mother was a resident at Cramond care home I have nothing but praise for their support of

her independence, dignity and willingness to get to know her as a person and their honesty with me. Each difficult decision I had to make was supported openly and unjudgementally. They kept in regular contact, provided advice and were proactive. The dignity of her death on the 29th of December was amazing. As she left the building the people who had cared for her, engaged with her and supported me were at her side - what more could one ask?

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

We are extremely grateful for your kind words and feedback. Supporting your mother during the time she has spent at Cramond Residence has been a true honour - we sincerely miss her. Life has the extraordinary ability to continuously pose challenges across our path - despite your agreement we feel privileged of having had the opportunity to get to know your mother and hope that we have been able to provide her and your whole family with an environment that has allowed you to feel safe about the level of care and support she received and that has allowed you to spend quality time with her during your frequent visits. Kind regards, Christian.

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Review from Peter John P (Respite Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

I had two weeks of respite following an operation in August 2022 and a further two weeks in November 2022 following another operation.
Top of the list has to be the friendly competence of the staff, everyone without exception. At the risk of leaving someone out and in no particular order, the nursing

staff, they, who must be obeyed. The lady who kept my room clean and tidy, the carers who were magically there when I needed something. Nothing was a problem they did fix everything, even finding my laundry. The kitchen staff made a bespoke salad for my lunch and produced melt-in-the-mouth tastes brought around by cheerful folk with the morning and afternoon tea trolley. The night staff was reassuringly there. Plus the availability of physios is essential for mending joints.
All this in five-star hotel accommodation, with space to walk, inside and out. A good atmosphere all around.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for taking the time to complete the review, we appreciate your valuable feedback. It has certainly been our pleasure having the opportunity to support you in your post-operative journey towards recovery - we are extremely glad to read you have found our staff to be friendly while providing a professional service. Kind regards.

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Review from S H (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience

My elderly parents moved into Cramond Residence last month. Both are very frail with various health concerns. They and the family have appreciated the sympathetic, practical and professional care provided by all the staff and the genuine kindness, helpfulness and ongoing support for both parents at

all times. In addition to nursing and personal care, both parents have benefited from individual physiotherapy sessions, hairdressing, and other services available at the residence. They also enjoy the range of meals and making menu choices for the following day. My mother was especially touched on one occasion at having a freshly made sandwich carefully brought to her with a cup of tea at 4 am! Both parents participate in some of the varied communal activities, with the group fitness sessions being described as "really good fun!"
The bright, comfortable and welcoming environment at Cramond Residence continues to reassure us that our parents are in the best possible place.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

We appreciate you taking the time to complete the review on your parent's behalf; thank you. We are pleased your family is reassured by the level of care and professionalism provided by every staff member here at Cramond Residence; we believe the greatest acts of kindness lay in the smaller details.
Kind regards.

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Review from David N (Husband of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience

My wife, who lives with advanced vascular dementia, enjoyed a 2-week "Respite Break" at Cramond Residence. As we stay only a mile away, we knew of the excellent reputation and were not disappointed. We planned well ahead, but found that there were very few places offering the respite care we needed

for the fixed dates I wished to be away. Once we made contact, the entire experience was pleasant: Administration very good; Nurses caring and patient; Support Staff welcoming and keen to help. Friends and Family, who visited my Wife in my absence, were impressed by the luxurious ambience and the welcome they received despite the lingering constraints of COVID. As this was the first time, in 5 years of living with dementia, that I had to leave my Wife with non-Family. Carers, I was reassured that she was in safe hands and that Cramond Residence contacted me to help resolve minor difficulties. Cramond Residence seemed expensive, but I suspect that anywhere of the high standard would cost much the same.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for your kind words, we appreciate you taking the time to share your experience with us - we are glad your wife has enjoyed her stay and that you felt reassured by the high standards we offer here at Cramond Residence, we look forward to seeing you again. Kind regards, Christian.

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Review from David C (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My mum moved into Cramond Residence 3 months ago, this is a difficult time for many families as it is a significant life event and families often have disagreements. The management at Cramond negotiated this with great tact and were professional at all times. Mum has settled in very well and the activities

team in particular have done a great job at entertaining her with lots of choice on the monthly activities calendar. The home itself is wonderfully appointed and the staff all very friendly.
Mum really enjoys her food and the great menu was part of her decision to choose this accommodation, she is very happy with the meals and actually managed to put on some weight which is great.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for taking the time to complete this review, we appreciate your valuable feedback. It has been our pleasure being able to provide assistance to your mum and your family during this delicate decision and are glad your mum has settled in well and actively participates in the daily activities with fellow residents.
Kind regards, Christian.

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Review from Alastair W (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My mum moved to the Cramond Residence in August. After my dad died, she was struggling to look after herself and was lonely.
We looked at several care homes in Edinburgh but had little hesitation in selecting this one. From the minute that you walk into the reception area, there is a feeling of friendliness,

competence and professionalism.
The process for joining the home is straightforward and the manager was responsive, knowledgeable and sympathetic.
Mum was able to bring some furniture from home as well as some pictures for the wall.
The staff are kind and considerate and always accommodate individual requirements.
Mum is busy with a broad range of activities and has quickly made new friends. She likes the food and enjoys the company of friends and staff. In-house access to doctors, hairdressing, physio, podiatrist etc is great.
Cramond Residence has given Mum a new lease of life. Huge credit to the staff for their care. I would not hesitate to recommend Cramond Residence.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Many thanks for your kind words and great review. We are pleased your mum has adapted quickly and well to her new life at Cramond and that she is enjoying spending time with other residents while participating in daily activities, we appreciate the importance that socialisation holds on morale and general well-being.
Kind regards, Christian.

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Meet the Team (4)

Ross Bijak

Job Title: General Manager

Joined: 2018

General Manager of Cramond Residence

Daniela Zampieri

Job Title: Deputy Manager

Joined: 2019

I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.

I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.

I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.

On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.

Can you tell us a little about yourself and your background?

I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.

In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.

I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!

I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.

What do you most like about working at Cramond Residence

I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.

In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.

At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.

To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.

I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.

What motivates you?

I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.

What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.

When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.

What else do you like about Cramond Residence?

I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.

When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.

Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.

Are there any aspect of the job that are challenging?

Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.

Richard Annan

Job Title: Head of Sales and Marketing

Joined: 2024

Heads up the sales and marketing team for Cramond Residence

Eileen Crawford

Job Title: Charge Nurse

Joined: 2020

I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.

Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.

How well do we support people's wellbeing?	Good (4)
How good is our leadership?	Good (4)
How good is our staff team?	Good (4)
How good is our setting?	Very good (5)
How well is care and support planned?	Good (4)

Cramond Residence

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