The residence and staff are first classJane M(Daughter of Resident/Service User)
home baking is hard to resistRos L(Daughter of Resident/Service User)
The residence and staff are first classJane M(Daughter of Resident/Service User)
home baking is hard to resistRos L(Daughter of Resident/Service User)
Cramond Residence is located in the tranquil village of Cramond.
Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.
It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical...
Cramond Residence is located in the tranquil village of Cramond.
Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.
It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical and mental wellbeing and independence.
This may include physiotherapy, specialist dementia care, wound management, activities or a nutritional and balanced eating plan.
The home is comprised of nine separate houses each of which with eight or nine en-suite bedrooms, shared lounges, dining rooms and activity rooms. The home also has a fine dining room where families can hold celebrations such as an anniversary, birthday or simply just a family get together.
The houses are designed and themed after well-known areas in Edinburgh.
There is also a hair and beauty salon, cinema, library, physiotherapy area and a delightful reception area with coffee and snacks available.
The home has a wide range of activities on offer to support people to have the happiest, active and fulfilling lives. High quality, seasonal food is freshly prepared by two chefs to be nutritionally balanced and to cater for all tastes and dietary requirements.
Offering a warm homely atmosphere, friends, families and loved ones are always welcome to enjoy quality time together.
Please contact Richard Annan at Cramond Residence in order to discuss current availability.
The price(s) shown are provided by the care home. Contact Cramond Residence for full pricing details and T&Cs.
Contact Cramond Residence to confirm what's included and get a personalised quote:
Cramond Residence has a Review Score of 9.9 (9.920) out of 10, based on 31 reviews in the last 2 years.
Over all time Cramond Residence has 119 reviews.
Cramond Residence was first class. My 85 year old husband spent three weeks in Cramond following a broken hip and hip replacement. He had excellent care and lots of physio. All the staff were so kind and caring and one staff member in particular headed up a wonderful team. The food was excellent....
Highly recommended.
Thank you for taking the time to share your heartfelt review of Cramond Residence. We are delighted to hear that your husband received excellent care during his recovery, and we truly appreciate your kind words about our dedicated staff and the quality of our services. It is our mission to provide...
Thank you for taking the time to share your heartfelt review of Cramond Residence. We are delighted to hear that your husband received excellent care during his recovery, and we truly appreciate your kind words about our dedicated staff and the quality of our services. It is our mission to provide a supportive and nurturing environment for all our residents, and it is wonderful to know that we met your expectations. We will certainly pass along your compliments to our team, especially to the staff member you mentioned. Your recommendation means a great deal to us, and we look forward to welcoming you and your husband back should you need our services in the future.
The care...
The attention to care, for both the resident and family is faultless and I highly recommend to anyone considering Cramond Residencefor short or long term stays, my mum having resided there for just over two years.
Thank you so much for taking the time to share such a glowing and heartfelt review. We are deeply touched by your kind words and honoured that your mum felt so at home during her time with us. It's wonderful to hear that she often thought she was staying in a hotel - that is exactly the warm and...
Thank you so much for taking the time to share such a glowing and heartfelt review. We are deeply touched by your kind words and honoured that your mum felt so at home during her time with us. It's wonderful to hear that she often thought she was staying in a hotel - that is exactly the warm and welcoming atmosphere we strive to create for all our residents. It means so much to us to know that the bonds our staff formed with your mum made her feel special and part of a family. These relationships are the heart of what we do, and we're so glad they brought comfort and joy to her time here. We're also pleased to hear you appreciated the different spaces we provide for residents and their loved ones to connect, from the homely lounges to the cafe with its endless supply of hot drinks and freshly baked cakes. Thank you for recommending Cramond Residence so highly. It was an honour to care for your mum, and we will always cherish the memories of her time with us.
I found in Cramond Residence the perfect environment for post-operative convalescence. The staff were kind, friendly and attentive. My room, all facilities and catering were of the highest quality.
I found in Cramond Residence the perfect environment for post-operative convalescence. The staff were kind, friendly and attentive. My room, all facilities and catering were of the highest quality.
Thank you so much for your wonderful feedback! We are thrilled to hear that you found Cramond Residence to be the perfect environment for your post-operative recovery. Our team takes great pride in providing kind, friendly, and attentive care to all our residents, and its truly rewarding to know...
Thank you so much for your wonderful feedback! We are thrilled to hear that you found Cramond Residence to be the perfect environment for your post-operative recovery. Our team takes great pride in providing kind, friendly, and attentive care to all our residents, and its truly rewarding to know that this made a positive impact on your experience. We're delighted that you were pleased with your room, our facilities, and the catering we strive to maintain the highest standards in every aspect of our care. Your kind words mean so much to us, and they inspire our team to continue delivering exceptional service. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you continued health and well-being!
My dad moved to Cramond Residence on 9 October 2024. We have been so impressed from the very beginning by the excellent level of care provided to dad, by the kindness and understanding shown to him, and also to us, by all the members of staff on every level. Dad's room is beautiful and the...
My dad moved to Cramond Residence on 9 October 2024. We have been so impressed from the very beginning by the excellent level of care provided to dad, by the kindness and understanding shown to him, and also to us, by all the members of staff on every level. Dad's room is beautiful and the residence in general is just lovely - lots of little sitting rooms, dining rooms, conservatory and garden. I would have no hesitation at all in recommending Cramond Residence to anyone looking for the best possible long-term care for their loved ones.
Thank you so much for taking the time to share your experience since your dad moved to Cramond Residence. We are truly grateful for your kind words and are delighted to hear that you and your dad have been impressed with the care and environment we provide. Our team is dedicated to ensuring that...
Thank you so much for taking the time to share your experience since your dad moved to Cramond Residence. We are truly grateful for your kind words and are delighted to hear that you and your dad have been impressed with the care and environment we provide. Our team is dedicated to ensuring that every resident feels comfortable, respected, and well-cared for, and its wonderful to know that their kindness and understanding have made a positive impact on both your dad and your family. We are also pleased to hear that you appreciate the beauty and comfort of the residence and its various spaces. Your recommendation means a great deal to us. It reinforces our commitment to providing the highest standard of care and a nurturing environment for all our residents. Thank you again for your trust and support. We are honoured to be part of your dads care journey and look forward to continuing to meet his needs with compassion and excellence.
Cramond Residence is a beautiful place with first class facilities, but it is the people who make it special. It is far and away the best care home I have been in (and I have been in many, in a professional capacity, over the years). I feel that not only is my dad properly seen as a person, but my...
Cramond Residence is a beautiful place with first class facilities, but it is the people who make it special. It is far and away the best care home I have been in (and I have been in many, in a professional capacity, over the years). I feel that not only is my dad properly seen as a person, but my family and I are too. Every member of staff I have met has been helpful, friendly, and responsive, often going above and beyond. It was my dad's 94th birthday last week and one particularly wonderful member of staff took all the candles OFF his cake so that my 3 year old granddaughter could put them back on and help carry in the cake! It felt like family in that moment. From the management team to the care assistants, housekeeping and catering staff, and receptionists, and everyone behind the scenes - brilliant.
Thank you so much for your heartfelt and thoughtful review of Cramond Residence. We are truly delighted to hear that you and your family are having such a positive experience with us. Your kind words about our staff and facilities mean the world to us. We take great pride in ensuring that our...
Thank you so much for your heartfelt and thoughtful review of Cramond Residence. We are truly delighted to hear that you and your family are having such a positive experience with us. Your kind words about our staff and facilities mean the world to us. We take great pride in ensuring that our residents and their families feel valued and cared for, and it's wonderful to know that this has been your experience. It warms our hearts to hear about your dad's 94th birthday celebration and how our team made it a special moment for your family. Creating a family-like atmosphere is something we strive for every day, and stories like yours inspire us to continue providing the best possible care.Thank you again for your support and trust. We look forward to continuing to serve your dad and your family with the utmost dedication and compassion.
I would not hesitate to recommend this option for...
I would not hesitate to recommend this option for rehabilitation.
Thank you so much for your kind review! Were delighted to hear that you found our residence comfortable and our staff kind and welcoming during your recovery from knee replacement surgery. It's wonderful to know that you enjoyed the variety of food and felt supported by our rehabilitation...
Thank you so much for your kind review! Were delighted to hear that you found our residence comfortable and our staff kind and welcoming during your recovery from knee replacement surgery. It's wonderful to know that you enjoyed the variety of food and felt supported by our rehabilitation facilities and team. Your recommendation means the world to us, and were so glad we could be a part of your recovery journey. Wishing you continued health and strength as you move forward!
Every detail at Cramond Residence is carefully thought of and executed to the highest standards. Professional, caring, staff. First class medical care. Delicious, healthy dining. Superior accommodation set in beautiful surroundings. Delightful entertainment along with first class hair and spa...
Every detail at Cramond Residence is carefully thought of and executed to the highest standards. Professional, caring, staff. First class medical care. Delicious, healthy dining. Superior accommodation set in beautiful surroundings. Delightful entertainment along with first class hair and spa treatments. The perfect place to receive respite care. A wonderful experience.
Thank you for your glowing review! Were thrilled to hear that you feel that your loved one had such a positive experience at Cramond Residence. Our team takes great pride in providing professional, compassionate care and ensuring every detail contributes to a comfortable and enriching stay. It's...
Thank you for your glowing review! Were thrilled to hear that you feel that your loved one had such a positive experience at Cramond Residence. Our team takes great pride in providing professional, compassionate care and ensuring every detail contributes to a comfortable and enriching stay. It's wonderful to know you appreciated the medical care, dining, accommodation, and activities, as well as the hair and spa treatments. Hearing such kind words inspires us to continue delivering the highest standard of care. Thank you for trusting us with your loved ones respite care it was truly a pleasure to support them!
Cramond Residence is the best residence to live in. The staff are friendly and highly professional. All of the rooms are amazingly high quality and fit for purpose. The meals all varied and delicious. The other residents are happy and friendly and all get along with each other and the staff. There...
Cramond Residence is the best residence to live in. The staff are friendly and highly professional. All of the rooms are amazingly high quality and fit for purpose. The meals all varied and delicious. The other residents are happy and friendly and all get along with each other and the staff. There are many varied types of internal and external events and great TV and library rooms. Last the newsletters are an excellent and varied read covering events and individuals.
We are truly delighted to hear that your loved ones experience at Cramond Residence has been so positive. Our dedicated team takes great pride in fostering a friendly and professional environment, and it means a lot to know that it's recognised and appreciated. We're glad you found our rooms to be...
We are truly delighted to hear that your loved ones experience at Cramond Residence has been so positive. Our dedicated team takes great pride in fostering a friendly and professional environment, and it means a lot to know that it's recognised and appreciated. We're glad you found our rooms to be of high quality and suited to your loved ones needs, and we're especially pleased that they enjoy the variety and quality of our meals. Creating a warm, engaging atmosphere where residents feel at home is at the heart of what we do, and it's wonderful to hear that the sense of community has made a difference for your loved one. We strive to keep life at Cramond Residence vibrant with a range of internal and external activities, as well as offering spaces like our TV and library rooms to enhance residents' leisure time. It's also great to hear that you enjoy our newsletters, which we put together to keep everyone informed and connected. Thank you again for your kind words.
The staff we interacted with (receptionists, nurses, carers, management) were all just excellent, really made the respite stay easy for my dad (resident) and the wider family. Was impressed by the facilities available to residents and by the food.
The staff we interacted with (receptionists, nurses, carers, management) were all just excellent, really made the respite stay easy for my dad (resident) and the wider family. Was impressed by the facilities available to residents and by the food.
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you and your family felt supported during your dads respite stay. Our team strives to provide a welcoming environment and compassionate care, so its heartwarming to know we...
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you and your family felt supported during your dads respite stay. Our team strives to provide a welcoming environment and compassionate care, so its heartwarming to know we made the stay comfortable for him and eased the experience for your family. We're also glad you were impressed with our facilities and food, as we work hard to make every aspect of our residents time with us both enjoyable and fulfilling. Please don't hesitate to reach out if we can assist you in any way in the future.
I arrived at Cramond Residence for rehabilitation following a hip replacement, at a mere 53 years old I was the youngest resident by far! Cramond Residence is simply amazing! The staff, without exception, are incredible. The love, care, attention and endless time given to each resident is...
I arrived at Cramond Residence for rehabilitation following a hip replacement, at a mere 53 years old I was the youngest resident by far! Cramond Residence is simply amazing! The staff, without exception, are incredible. The love, care, attention and endless time given to each resident is exemplary. Nothing was ever too much trouble. Everyone has their own daily needs and routines and the staff provide one to one care. The building is split into 9 houses, same faces (both staff and residents) on each corridor and no overwhelming big spaces. I was lucky enough to be in Bonaly House and the whole team, day and night, were just incredible. It's not a job that I could do and I take my hat off to each and everyone here that has chosen a career in care. Amazing people. The highlight of each day was the mealtimes (3 courses twice a day!) and the 11am coffee/biscuit run and the 3pm coffee/cake cart! The food was amazing! Two weeks on I can safely say that this was the best decision I ever made!
Thank you so much for your glowing review! We're thrilled to hear that your rehabilitation experience with us was so positive. We take great pride in providing personalised, compassionate care tailored to each residents unique needs, and its wonderful to know that you felt truly supported during...
Thank you so much for your glowing review! We're thrilled to hear that your rehabilitation experience with us was so positive. We take great pride in providing personalised, compassionate care tailored to each residents unique needs, and its wonderful to know that you felt truly supported during your stay at Bonaly House. Our team is dedicated to making Cramond Residence feel like home, and its heartwarming to hear that our team and daily routines, from meals to coffee and cake moments, contributed to your recovery and comfort. We wish you all the best in your continued healing journey and hope you look back fondly on your time with us. Thank you again for your kind words!
First class facilities, with excellent attentive staff. Really professional in every aspect of the care provided from initial booking until the end of stay, keeping us informed and up to date throughout. Nothing was a problem for the nursing or admin staff.
First class facilities, with excellent attentive staff. Really professional in every aspect of the care provided from initial booking until the end of stay, keeping us informed and up to date throughout. Nothing was a problem for the nursing or admin staff.
Thank you so much for your kind words and for taking the time to share your experience with us! We are delighted to hear that you were pleased with our facilities and the care provided by our team. Ensuring that both our residents and their families feel supported and informed is a top priority for...
Thank you so much for your kind words and for taking the time to share your experience with us! We are delighted to hear that you were pleased with our facilities and the care provided by our team. Ensuring that both our residents and their families feel supported and informed is a top priority for us, and its wonderful to know that this was reflected in your experience from start to finish. Our staff, both nursing and administrative, take great pride in delivering high-quality, personalized care, and your feedback truly means a lot to all of us. If there's anything else we can do for you in the future, please don't hesitate to reach out.
The standards of the Cramond Residence are very high in everything they do. The food is absolutely superb. The variety of food is quite amazing - something different every day. The staff are so helpful at all times and go out of their way to make every minute pleasurable. Expensive but worth it!
The standards of the Cramond Residence are very high in everything they do. The food is absolutely superb. The variety of food is quite amazing - something different every day. The staff are so helpful at all times and go out of their way to make every minute pleasurable. Expensive but worth it!
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at Cramond Residence. Our team works hard to maintain the highest standards in every aspect of our service, so it's incredibly rewarding to know that you enjoyed the superb food and the...
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at Cramond Residence. Our team works hard to maintain the highest standards in every aspect of our service, so it's incredibly rewarding to know that you enjoyed the superb food and the variety we offer. We take pride in creating a welcoming and enjoyable environment, and your kind words about our staff mean a lot to us. We truly appreciate your recognition of the value we strive to provide, and we're delighted that you feel it was worth it. Thank you for sharing your experience, and we look forward to welcoming you back!
The staff in Cramond are a credit to the business.
The staff in Cramond are a credit to the business.
Thank you so much for your heartfelt review. We are truly grateful for your kind words about the care provided at Cramond over the past two years. Our team is dedicated to ensuring that every resident feels cared for and valued, and its wonderful to hear that you found our staff to be compassionate...
Thank you so much for your heartfelt review. We are truly grateful for your kind words about the care provided at Cramond over the past two years. Our team is dedicated to ensuring that every resident feels cared for and valued, and its wonderful to hear that you found our staff to be compassionate and companionable. Your recognition of their efforts, especially noting the smiles with which they carry out their duties, means a great deal to us. It really does take special people to do this job, and were proud to have such a dedicated team. Thank you for acknowledging their hard work and for considering them a credit to Cramond. Your feedback is deeply appreciated
Mum loved it and decided this was...
Thank you to every single member of staff for making Mum so happy. Thank you!
Thank you so much for your kind words and for taking the time to share your positive experience. We are truly honoured to have your trust in caring for your loved one and it means the world to us that you and your family are happy with the care we provide. Our team is dedicated to creating a warm...
Thank you so much for your kind words and for taking the time to share your positive experience. We are truly honoured to have your trust in caring for your loved one and it means the world to us that you and your family are happy with the care we provide. Our team is dedicated to creating a warm and supportive environment and knowing that we are making a difference is incredibly rewarding. We will continue to strive for excellence in all that we do, ensuring that your loved one feels safe, comfortable and cared for. If there is ever anything more we can do for you or your family, please don't hesitate to reach out. Thank you again for your wonderful feedback!
I chose to be admitted to the Cramond Residence following a left hip replacement. I know the importance of wound care and physiotherapy team and the nursing and physiotherapy team did not let me down. The home was clean, the environment warm and friendly. Each team helps each other and are all very...
I chose to be admitted to the Cramond Residence following a left hip replacement. I know the importance of wound care and physiotherapy team and the nursing and physiotherapy team did not let me down. The home was clean, the environment warm and friendly. Each team helps each other and are all very caring and kind. A glass of wine with dinner was also well received. All staff were attentive and any help requested was met with efficiently.
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your personal care experience following your hip replacement and we're so glad to have been part of your recovery journey, and we wish you continued health and mobility. The team is dedicated to...
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your personal care experience following your hip replacement and we're so glad to have been part of your recovery journey, and we wish you continued health and mobility. The team is dedicated to creating a supportive and caring environment, not just for our residents but for each other as well, and it's great to see that reflected in your experience. Your feedback is incredibly valuable and encourages us to keep up the good work. We're proud to have such compassionate and committed individuals like you on our team. Thanks again for your kind words and for all that you do to make our care home a wonderful place.
My mother was due to attend for 2 weeks respite but we took her out early. I turned up twice at 10 am and she was awake in a dark room, still in her pyjamas and had soiled herself. When I asked the nurses why she wasn't up yet they said that...
Later one day I asked a nurse if she could take her to the bathroom as she needed the toilet. Due to the nurses' lack of English, she was taken for a bath. I pointed out that it was the loo she needed and not the bath. My mum was desperate by this stage but the nurse had to go off to find a transfer aid. This took well over 5 mins by which time my mum was getting distraught.
Thank you for sharing your feedback. We deeply regret that your experience at Cramond Residence did not meet your expectations. Your concerns are important to us, and we take them seriously as we strive to provide the highest quality of care. We would like to apologise for any distress or...
Thank you for sharing your feedback. We deeply regret that your experience at Cramond Residence did not meet your expectations. Your concerns are important to us, and we take them seriously as we strive to provide the highest quality of care. We would like to apologise for any distress or inconvenience you and your mother experienced. We aim to create a safe, comfortable, and nurturing environment for our residents, and it is very disheartening to hear, in your experience, that we fell short of this goal on this occasion as it is extremely unusual for us to experience a review of this nature. We would have appreciated the opportunity to address and rectify your concerns at the time that they occurred, and will now conduct an internal review to understand what happened, and how we can improve our services. As part of this process, we would appreciate the opportunity to discuss your concerns in more detail. Please contact me directly at your earliest convenience to discuss further.
Good prompt service in my...
Would come again.
Thank you for sharing your detailed review of Cramond Residence. We're delighted that your respite care stay was so positive that you extended it for an additional two weeks. Our team is committed to providing exceptional care, and it's wonderful to know you found the staff helpful and attentive to...
Thank you for sharing your detailed review of Cramond Residence. We're delighted that your respite care stay was so positive that you extended it for an additional two weeks. Our team is committed to providing exceptional care, and it's wonderful to know you found the staff helpful and attentive to your needs, including arranging timely medical appointments and prescriptions. We're glad you appreciated the prompt meal service in your room and the variety of food. We will continue working closely with our chef to accommodate all dietary preferences. It's great to hear you benefited from the transportation service to your dental appointments and enjoyed the outing to the garden centre. We're pleased the weekly physio sessions were useful for your recovery from sciatica, and that you made good use of our beautiful garden and walking path. Thank you again for your feedback. We look forward to welcoming you back to Cramond Residence in the future.
My wife was a resident for one week in respite care. I was very impressed by the caring attitude of the staff and their attention to detail. The staff seemed to have plenty of time for each resident. The facilities are excellent. I can find no fault in the care given.
My wife was a resident for one week in respite care. I was very impressed by the caring attitude of the staff and their attention to detail. The staff seemed to have plenty of time for each resident. The facilities are excellent. I can find no fault in the care given.
Thank you for sharing your feedback about your wife's stay at Cramond Residence. We're thrilled to hear you were impressed by the caring attitude of our staff and their attention to detail. It's gratifying to know that our team had ample time for each resident, ensuring they received the best care...
Thank you for sharing your feedback about your wife's stay at Cramond Residence. We're thrilled to hear you were impressed by the caring attitude of our staff and their attention to detail. It's gratifying to know that our team had ample time for each resident, ensuring they received the best care possible. We're also pleased that you found our facilities excellent and couldn't find any faults in the care provided. Your positive comments are greatly appreciated and will be shared with our team. Thank you once again for your kind words. We look forward to welcoming your wife back to Cramond Residence in the future.
My wife was a resident at Cramond Residence following a hip replacement and spent one week in their care. We had heard lots of positive things about the care and support at Cramond, so we decided this was a good starting point for her rehabilitation. To say 'good' somewhat undersells our experience...
My wife was a resident at Cramond Residence following a hip replacement and spent one week in their care. We had heard lots of positive things about the care and support at Cramond, so we decided this was a good starting point for her rehabilitation. To say 'good' somewhat undersells our experience at Cramond Residence; the care that my wife (and I when I visited) received was nothing short of outstanding, covering everything from support with personal care, great food (essential for the recovery process!), fantastic physiotherapy sessions to having her own room which was so beautifully decorated. All the staff was so kind, caring, and good-humoured; when I left after my daily visit, I could relax, knowing my wife was in excellent hands. 10/10 - highly recommended!
Thank you for sharing such a wonderful review of Cramond Residence! We are delighted that your wife's experience with us following her hip replacement exceeded your expectations. Our team is dedicated to providing outstanding care, and it's rewarding to know that our support, physiotherapy...
Thank you for sharing such a wonderful review of Cramond Residence! We are delighted that your wife's experience with us following her hip replacement exceeded your expectations. Our team is dedicated to providing outstanding care, and it's rewarding to know that our support, physiotherapy sessions, delicious meals, and beautifully decorated rooms contributed positively to her recovery. We also appreciate your kind words about our staff's kindness and good humour. Your recommendation and rating mean a lot to us. Thank you again, and we wish your wife continued health and well-being!
I was a resident at Cramond Residence for 2 weeks, following a hip replacement operation. I live on my own and was recently widowed, so there was no one to care for me at home in the initial weeks following the surgery. Cramond Residence proved to be a very special place where I was able to receive...
I was a resident at Cramond Residence for 2 weeks, following a hip replacement operation. I live on my own and was recently widowed, so there was no one to care for me at home in the initial weeks following the surgery. Cramond Residence proved to be a very special place where I was able to receive the care and attention I needed, along with good food and physiotherapy. The staff was all so kind and encouraging and there were also many activities to choose from in the luxurious surroundings. All in all a perfect package for me!
Thank you so much for taking the time to share your experience with us. Your feedback is invaluable, and we are delighted to have had the opportunity to support you during your recovery from hip replacement surgery. We are pleased to hear that you received the care and attention you needed during...
Thank you so much for taking the time to share your experience with us. Your feedback is invaluable, and we are delighted to have had the opportunity to support you during your recovery from hip replacement surgery. We are pleased to hear that you received the care and attention you needed during your rehabilitation journey. We are happy that you enjoyed the good food, physiotherapy, and the variety of activities available. Your positive feedback reaffirms our commitment to creating a great experience for our residents. Kind regards.
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General Manager of Cramond Residence
I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.
I’m responsible for...
I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.
I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.
I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.
On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.
Can you tell us a little about yourself and your background?
I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.
In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.
I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!
I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.
What do you most like about working at Cramond Residence
I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.
In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.
At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.
To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.
I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.
What motivates you?
I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.
What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.
When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.
What else do you like about Cramond Residence?
I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.
When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.
Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.
Are there any aspect of the job that are challenging?
Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.
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I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that,...
I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.
Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.
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