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Cramond Residence

49 Cramond Road North, Cramond, Edinburgh, City of Edinburgh EH4 6NQ
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The residence and staff are first classJane M(Daughter of Resident/Service User)
Cramond Residence, Edinburgh
Cramond Residence, Edinburgh
home baking is hard to resistRos L(Daughter of Resident/Service User)
Cramond Residence, Edinburgh

Cramond Residence is located in the tranquil village of Cramond.

Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.

It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical...  

Care Provided by Cramond Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,850 - £3,175£3,250 - £3,250
Residential Dementia Care£2,850 - £2,850£3,250 - £3,250
Nursing Care£2,850 - £3,174£3,250 - £3,250
Nursing Dementia Care£2,850 - £2,850£3,250 - £3,250

Please contact Richard Annan at Cramond Residence in order to discuss current availability.

Contact Cramond Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Owner

  • Walker Healthcare Ltd
  • Private Owned

Person in charge

  • Ross Bijak (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • No restrictions

Parking

  • On site car park

Cramond Residence Reviews (119)

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9.9

Cramond Residence has a Review Score of 9.9 (9.925) out of 10, based on 33 reviews in the last 2 years. Over all time Cramond Residence has 119 reviews.

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Review from Hilary J (Wife of Resident) published on 27 January 2025 Submitted via Website
Overall Experience
Cramond Residence was first class. My 85 year old husband spent three weeks in Cramond following a broken hip and hip replacement. He had excellent care and lots of physio. All the staff were so kind and caring and one staff member in particular headed up a wonderful team. The food was excellent. Nothing was too much trouble.

Highly recommended.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your heartfelt review of Cramond Residence. We are delighted to hear that your husband received excellent care during his recovery, and we truly appreciate your kind words about our dedicated staff and the quality of our services. It is our mission to provide...  

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Review from Sheila S (Daughter of Resident) published on 24 January 2025 Submitted via Website
Overall Experience
Five star care, in a five star residence, my mum often thought she was staying in a hotel!
All the staff went above and beyond to make my mum feel special, and she forged many close bonds, which felt like a family. Everyone, including all the background staff, would stop by for a chat.
The care home has many different areas for people to use with homely lounges to meet up with family or other residents. These are maintained to a very high standard with quality furnishing, and make welcoming spaces for friends and family to meet.
The ground floor has a cafe area with endless supplies of hot drinks and irresistible home baked cakes!
When my mum passed last December, the compassion and sensitivity of care helped through an extremely difficult time.

The attention to care, for both the resident and family is faultless and I highly recommend to anyone considering Cramond Residencefor short or long term stays, my mum having resided there for just over two years.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for taking the time to share such a glowing and heartfelt review. We are deeply touched by your kind words and honoured that your mum felt so at home during her time with us. It's wonderful to hear that she often thought she was staying in a hotel - that is exactly the warm and...  

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Review from A B (Respite Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience

I found in Cramond Residence the perfect environment for post-operative convalescence. The staff were kind, friendly and attentive. My room, all facilities and catering were of the highest quality.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your wonderful feedback! We are thrilled to hear that you found Cramond Residence to be the perfect environment for your post-operative recovery. Our team takes great pride in providing kind, friendly, and attentive care to all our residents, and its truly rewarding to know...  

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Review from Jennifer W (Daughter of Resident) published on 17 January 2025 Submitted via Website
Overall Experience

My dad moved to Cramond Residence on 9 October 2024. We have been so impressed from the very beginning by the excellent level of care provided to dad, by the kindness and understanding shown to him, and also to us, by all the members of staff on every level. Dad's room is beautiful and the residence in general is just lovely - lots of little sitting rooms, dining rooms, conservatory and garden. I would have no hesitation at all in recommending Cramond Residence to anyone looking for the best possible long-term care for their loved ones.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for taking the time to share your experience since your dad moved to Cramond Residence. We are truly grateful for your kind words and are delighted to hear that you and your dad have been impressed with the care and environment we provide. Our team is dedicated to ensuring that...  

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Review from Hilary P (Daughter of Resident) published on 13 January 2025 Submitted via Website
Overall Experience

Cramond Residence is a beautiful place with first class facilities, but it is the people who make it special. It is far and away the best care home I have been in (and I have been in many, in a professional capacity, over the years). I feel that not only is my dad properly seen as a person, but my family and I are too. Every member of staff I have met has been helpful, friendly, and responsive, often going above and beyond. It was my dad's 94th birthday last week and one particularly wonderful member of staff took all the candles OFF his cake so that my 3 year old granddaughter could put them back on and help carry in the cake! It felt like family in that moment. From the management team to the care assistants, housekeeping and catering staff, and receptionists, and everyone behind the scenes - brilliant.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your heartfelt and thoughtful review of Cramond Residence. We are truly delighted to hear that you and your family are having such a positive experience with us. Your kind words about our staff and facilities mean the world to us. We take great pride in ensuring that our...  

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Review from Sue G (Respite Resident) published on 18 December 2024 Submitted via Website
Overall Experience
This was the perfect place to recover from knee replacement surgery. The residence is very comfortable and the staff extremely kind and welcoming. The choice of food is very good. Facilities and staff to help with rehab are excellent.

I would not hesitate to recommend this option for rehabilitation.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind review! Were delighted to hear that you found our residence comfortable and our staff kind and welcoming during your recovery from knee replacement surgery. It's wonderful to know that you enjoyed the variety of food and felt supported by our rehabilitation...  

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Review from Susan M (Daughter of Resident) published on 18 December 2024 Submitted via Website
Overall Experience

Every detail at Cramond Residence is carefully thought of and executed to the highest standards. Professional, caring, staff. First class medical care. Delicious, healthy dining. Superior accommodation set in beautiful surroundings. Delightful entertainment along with first class hair and spa treatments. The perfect place to receive respite care. A wonderful experience.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for your glowing review! Were thrilled to hear that you feel that your loved one had such a positive experience at Cramond Residence. Our team takes great pride in providing professional, compassionate care and ensuring every detail contributes to a comfortable and enriching stay. It's...  

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Review from Frank B (Respite Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

Cramond Residence is the best residence to live in. The staff are friendly and highly professional. All of the rooms are amazingly high quality and fit for purpose. The meals all varied and delicious. The other residents are happy and friendly and all get along with each other and the staff. There are many varied types of internal and external events and great TV and library rooms. Last the newsletters are an excellent and varied read covering events and individuals.

Reply from Sally Howie, Group Marketing Manager at Cramond Residence

We are truly delighted to hear that your loved ones experience at Cramond Residence has been so positive. Our dedicated team takes great pride in fostering a friendly and professional environment, and it means a lot to know that it's recognised and appreciated. We're glad you found our rooms to be...  

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Review from Richard V (Son of Resident) published on 31 October 2024 Submitted via Website
Overall Experience

The staff we interacted with (receptionists, nurses, carers, management) were all just excellent, really made the respite stay easy for my dad (resident) and the wider family. Was impressed by the facilities available to residents and by the food.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you and your family felt supported during your dads respite stay. Our team strives to provide a welcoming environment and compassionate care, so its heartwarming to know we...  

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Review from S T (Respite Resident) published on 31 October 2024 Submitted via Website
Overall Experience

I arrived at Cramond Residence for rehabilitation following a hip replacement, at a mere 53 years old I was the youngest resident by far! Cramond Residence is simply amazing! The staff, without exception, are incredible. The love, care, attention and endless time given to each resident is exemplary. Nothing was ever too much trouble. Everyone has their own daily needs and routines and the staff provide one to one care. The building is split into 9 houses, same faces (both staff and residents) on each corridor and no overwhelming big spaces. I was lucky enough to be in Bonaly House and the whole team, day and night, were just incredible. It's not a job that I could do and I take my hat off to each and everyone here that has chosen a career in care. Amazing people. The highlight of each day was the mealtimes (3 courses twice a day!) and the 11am coffee/biscuit run and the 3pm coffee/cake cart! The food was amazing! Two weeks on I can safely say that this was the best decision I ever made!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your glowing review! We're thrilled to hear that your rehabilitation experience with us was so positive. We take great pride in providing personalised, compassionate care tailored to each residents unique needs, and its wonderful to know that you felt truly supported during...  

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Review from John B (Son of Resident) published on 25 October 2024 Submitted via Website
Overall Experience

First class facilities, with excellent attentive staff. Really professional in every aspect of the care provided from initial booking until the end of stay, keeping us informed and up to date throughout. Nothing was a problem for the nursing or admin staff.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to share your experience with us! We are delighted to hear that you were pleased with our facilities and the care provided by our team. Ensuring that both our residents and their families feel supported and informed is a top priority for...  

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Review from F M (Resident / Service User) published on 23 August 2024 Submitted via Postal Card
Overall Experience

The standards of the Cramond Residence are very high in everything they do. The food is absolutely superb. The variety of food is quite amazing - something different every day. The staff are so helpful at all times and go out of their way to make every minute pleasurable. Expensive but worth it!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at Cramond Residence. Our team works hard to maintain the highest standards in every aspect of our service, so it's incredibly rewarding to know that you enjoyed the superb food and the...  

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Review from Malcolm M (Brother of Resident) published on 23 August 2024 Submitted via Website
Overall Experience
The care provided over the last two years was excellent. Caring and companionable staff. Nothing is too much trouble and staff carry out their duties with a smile on their face.
It takes a special kind of person to do this job.

The staff in Cramond are a credit to the business.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your heartfelt review. We are truly grateful for your kind words about the care provided at Cramond over the past two years. Our team is dedicated to ensuring that every resident feels cared for and valued, and its wonderful to hear that you found our staff to be compassionate...  

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Review from Paula F (Daughter of Resident) published on 12 August 2024 Submitted via Website
Overall Experience
My sisters and I met the client liaison manager and he showed us around Cramond Residence and we loved it. He was brilliant at explaining everything and mentioned that they were having an open day so I attended with my mum. The staff were helpful and wonderful!
Mum loved it and decided this was the place for her! She is now a resident and loves it. The staff are fantastic - happy, helpful and absolutely incredible. The lifestyle consultants are busy planning daily activities and are full of fun. Mum had a spa day today! Last week she was line dancing and at movie night. The staff are all so incredible. They are simply the best ever! Thank you all.
This feels like an American senior living place in a beautiful setting. If you are looking for a fantastic place for a parent or relative - look no further. Cramond Residence is a magical place where residents are so happy and the setting is fabulous! It truly is outstanding.

Thank you to every single member of staff for making Mum so happy. Thank you!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to share your positive experience. We are truly honoured to have your trust in caring for your loved one and it means the world to us that you and your family are happy with the care we provide. Our team is dedicated to creating a warm...  

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Review from E C (Resident / Service User) published on 9 August 2024 Submitted via Postal Card
Overall Experience

I chose to be admitted to the Cramond Residence following a left hip replacement. I know the importance of wound care and physiotherapy team and the nursing and physiotherapy team did not let me down. The home was clean, the environment warm and friendly. Each team helps each other and are all very caring and kind. A glass of wine with dinner was also well received. All staff were attentive and any help requested was met with efficiently.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your personal care experience following your hip replacement and we're so glad to have been part of your recovery journey, and we wish you continued health and mobility. The team is dedicated to...  

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Review from E Y (Daughter of Resident) published on 29 July 2024 Submitted via Website
Overall Experience
We were really disappointed with the service provided.
My mother was due to attend for 2 weeks respite but we took her out early. I turned up twice at 10 am and she was awake in a dark room, still in her pyjamas and had soiled herself. When I asked the nurses why she wasn't up yet they said that 8 am she didn't want to get up. I asked them to get her changed and ready when I arrived and asked if she had had breakfast, they had to check. When they said she hadn't but breakfast was available if she requested it, I had to point out that she has no way to communicate so this was a big issue.

Later one day I asked a nurse if she could take her to the bathroom as she needed the toilet. Due to the nurses' lack of English, she was taken for a bath. I pointed out that it was the loo she needed and not the bath. My mum was desperate by this stage but the nurse had to go off to find a transfer aid. This took well over 5 mins by which time my mum was getting distraught.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for sharing your feedback. We deeply regret that your experience at Cramond Residence did not meet your expectations. Your concerns are important to us, and we take them seriously as we strive to provide the highest quality of care. We would like to apologise for any distress or...  

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Review from C S (Respite Resident) published on 25 July 2024 Submitted via Website
Overall Experience
I enjoyed my fortnight's respite care at Cramond and extended my stay for 2 weeks.
I found the staff very helpful and anxious I should have all I required.
They arranged for me to see the local GP on three occasions and got the necessary prescriptions very quickly.
Good prompt service in my room at meals.
I found the food varied but sometimes too spicy for an older person. The chef did discuss this with me.
Very good service in between meals. And In my room at mealtimes.
Very helpful by transporting me to and from the dentist on 2 occasions and home at the end of my stay.
Could have joined in daily groups but was there to get over Sciatica so often chose to rest. Good expedition to the garden centre in Stockbridge one afternoon.
Weekly physio - 1 group and one private lesson included- very useful.
Beautiful garden and perfect circular walking path much used.

Would come again.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing your detailed review of Cramond Residence. We're delighted that your respite care stay was so positive that you extended it for an additional two weeks. Our team is committed to providing exceptional care, and it's wonderful to know you found the staff helpful and attentive to...  

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Review from John P (Husband of Resident) published on 25 July 2024 Submitted via Website
Overall Experience

My wife was a resident for one week in respite care. I was very impressed by the caring attitude of the staff and their attention to detail. The staff seemed to have plenty of time for each resident. The facilities are excellent. I can find no fault in the care given.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing your feedback about your wife's stay at Cramond Residence. We're thrilled to hear you were impressed by the caring attitude of our staff and their attention to detail. It's gratifying to know that our team had ample time for each resident, ensuring they received the best care...  

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Review from Scott C (Husband of Resident) published on 24 July 2024 Submitted via Website
Overall Experience

My wife was a resident at Cramond Residence following a hip replacement and spent one week in their care. We had heard lots of positive things about the care and support at Cramond, so we decided this was a good starting point for her rehabilitation. To say 'good' somewhat undersells our experience at Cramond Residence; the care that my wife (and I when I visited) received was nothing short of outstanding, covering everything from support with personal care, great food (essential for the recovery process!), fantastic physiotherapy sessions to having her own room which was so beautifully decorated. All the staff was so kind, caring, and good-humoured; when I left after my daily visit, I could relax, knowing my wife was in excellent hands. 10/10 - highly recommended!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing such a wonderful review of Cramond Residence! We are delighted that your wife's experience with us following her hip replacement exceeded your expectations. Our team is dedicated to providing outstanding care, and it's rewarding to know that our support, physiotherapy...  

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Review from J M (Respite Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience

I was a resident at Cramond Residence for 2 weeks, following a hip replacement operation. I live on my own and was recently widowed, so there was no one to care for me at home in the initial weeks following the surgery. Cramond Residence proved to be a very special place where I was able to receive the care and attention I needed, along with good food and physiotherapy. The staff was all so kind and encouraging and there were also many activities to choose from in the luxurious surroundings. All in all a perfect package for me!

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you so much for taking the time to share your experience with us. Your feedback is invaluable, and we are delighted to have had the opportunity to support you during your recovery from hip replacement surgery. We are pleased to hear that you received the care and attention you needed during...  

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Regulatory Rating

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (4)

Ross Bijak
Ross BijakJob Title:General ManagerJoined: 2018

General Manager of Cramond Residence

Daniela Zampieri
Daniela ZampieriJob Title:Deputy ManagerJoined: 2019

I support the General Manager with the running of Cramond Residence and I work at his side to lead and manage the care team.

I’m responsible for providing high-quality and safe care and for monitoring its delivery. I also supervise and support the care team, maintain a safe environment for residents, staff and visitors, and ensure that the Residence complies with the National Care Standards, NMC code of conduct and the requirements of the Care Inspectorate.

I participate in the recruitment and selection of staff and I actively promote the Residence’s objectives – with a view to driving forward the continuous improvement and development of the service we offer, in cooperation with the Management Team.

On a daily basis, I work closely with our charge nurses to manage the various unit teams. My priority is that all residents get the highest possible quality of care.

Can you tell us a little about yourself and your background?

I’m originally from Italy, where I qualified as a nurse in 1997 (I have a Master's Degree in nursing education and management). I also studied Human Resources at university and obtained a second degree in this discipline.

In my career in my home country, I worked in a number of different hospitals and on a range of specialist wards, so I have experience of many types of clinical care.

I came to Scotland with my husband just a few years ago, as we both felt that we wanted to experience a new country and a new culture. We also wanted to improve our English. Since we’ve been here, we’ve been blessed with the arrival of a daughter – a wonderful gift. We love living in Edinburgh, we even love the weather here – the summer in Italy is just too hot!

I started working in the care sector in Scotland as a Unit Manager in 2012 and I have been a Deputy Manager since 2020, just before the pandemic hit. This meant that my last few years working in care have been at a very challenging time, but this has also meant that I have learnt a lot. I began work here at Cramond Residence as Deputy Manager early in 2022.

What do you most like about working at Cramond Residence

I like to make a real difference to people’s lives, especially to elderly people. That’s why I like the fact that Cramond Residence is really focused on providing a high quality of life. Because of this, the Residents are treated as individuals with respect, compassion, honesty and dignity.

In addition, having studied both nursing and human resources at university, I am very pleased that I can combine these two passions and interests in my current job.

At Cramond Residence, we use Personalised Care Plans, as we value people and actively involve them in the planning of their care. This means that every care plan is unique and specific for each person.

To deliver these plans, every single member of the staff works together to achieve the goal of high-quality care and I’m very excited to be part of this great team. We have staff who come from many different backgrounds and who have a wide range of skills – I love to support them in their work, promote their growth and help them succeed.

I also like the tailored training supplied at Cramond Residence, which is definitely one of the key reasons why we are able to achieve excellence in the care we provide.

What motivates you?

I really believe that enhancing people’s quality of life is the most important aspect of the job we do here at Cramond Residence, and that it is how we can make a vital difference in residents’ lives.

What makes people happy can be highly subjective, this is why it is extremely important to actively listen to residents. That’s why we provide an integrated care approach and work as a multidisciplinary team, involving residents, next of kin, GPs, care assistants, nurses, physiotherapists, hospital at home teams, dietitians, etc. This is what really motivates me.

When I worked in hospitals the majority of the people only remained in the wards for a short period of time. At Cramond Residence, I can get to know the residents I look after and help them to live a dignified life. It is wonderful to be able to share their memories, experiences, wishes and expectations.

What else do you like about Cramond Residence?

I really appreciate the fact that Cramond offers residents such a beautiful environment in which they can relax and go about their days.

When it comes to quality of life, I also think that activities are very important. We are therefore working hard to continually improve and enhance the range of events, activities, hobbies and outings that we offer.

Food is another vital part of this jigsaw. For me food should not just be about nutrition (although this is very important) it should also be delicious and enjoyable and mealtimes should be something that people look forward to. At Cramond, we offer delicious food in high quality surroundings. We have lovely cups, plates, cutlery and napkins – it’s little things like this that help people feel more appreciated and more respected.

Are there any aspect of the job that are challenging?

Everything at Cramond Residence works very smoothly because we have some excellent management tools in place, including electronic systems that manage the delivery of medication and the implementation of care plans. However, because these were new systems to me, there was a steep learning curve when I started to use them. Luckily, I had excellent training and everyone was by my side to help me work things out.

Richard Annan
Richard AnnanJob Title:Head of Sales and MarketingJoined: 2024

Heads up the sales and marketing team for Cramond Residence

Eileen Crawford
Eileen CrawfordJob Title:Charge NurseJoined: 2020

I deliver care to our residents, but also make sure that my team of nurses and carers have the right knowledge, skills and experience, so that, together, we do what’s best for the residents and their families. My job therefore involves a fair bit training and, crucially, making sure that staff put their training into practice. If you were to give me a specific label, you would probably describe me as an end of life care specialist. It’s a job I love – I’ve been giving care for over 42 years as a nurse.

Nursing care is quite complex, particularly when you’re supporting residents living with dementia, because you have to think about each individual’s emotional wellbeing, their physical wellbeing, and the fact that the disease process means that one day can be very different to the next. So you have to be able to go with the flow. If it’s a good day for the resident, you should make the most of it, if not, you have to draw on your expertise to help make sure they’re as comfortable as possible.

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