Bickerton House

Generally, very good. One-to-one care a little hit and miss over Christmas-New Year but generally, staff attitude very good.

I think my primary reason for the level of satisfaction is that I no longer fear for their safety and they have 24/7 care, which in my mother's case, is essential.

My mother-in-law has been there for six weeks after having a stroke, it was the best decision we made. She is very happy there, lovely environment and lovely staff. A good selection of activities and encouragement by the staff to join in. She has just had a birthday and a big fuss was made making her feel very special. She hasn't smiled as much as she is for a long time.

My mother and father-in-law have both been living at Bickerton House since April this year. They each have very different care needs and they are polar opposites when it comes to likes, dislikes, personalities etc. however everyone at Bickerton, without exception, shows great respect and empathy toward every individual and their personal situation or needs. They listen to and try hard to deliver special requests and are always welcoming to family and friends when they visit. When my mum-in-law was very poorly, they showed great empathy by allowing us to visit at any time, enabling us to visit every day around work schedules and the kids' clubs etc. I cannot fault them. I've found a real gem in Bickerton House and am so glad my in-laws are now safe and very happy in their new home.

The care for both of them is fantastic and very individual.

Thank you to the staff of Bickerton House for making my mother's 96th birthday such a memorable experience, she was overjoyed by the fuss and attention she received. We were able to have lunch together in a private room, the food was excellent and the cake, made on-site, exceptional. Moving Mum to a care home came with some trepidation but now seeing how happy she is, I know it was absolutely the right decision. She has quickly made friends and despite many offers from family, has decided staying at Bickerton is her preferred Christmas destination. My mother has been a resident only for a few months but already is referring to the staff as "my angels" which is good enough for me. She really does seem to be enjoying herself, I'm sure she thinks she is on holiday.

My dad moved in May 30th 2024, he loves it there, wishes he had moved in beforehand. He says the staff works so very hard to accommodate his needs, we have tried to make it a home from home with many of his own personal items, photos and even his own recliner chair.

Thank you Bickerton!

Overall, we have a better, more comfortable and interesting life at Bickerton House than we did over the last few years we spent in our house.

We have always found every staff member to be professional, knowledgeable and caring and above all, friendly!

Mum was struggling at home and had been in hospital and it was time to find a care home that had Mum as a priority and I knew she was safe. The staff at Bickerton House work above and beyond to make Mum feel so welcome. They call me to let me know if she has had a bad night - they inform me what she has been doing. It is home from home. She says the food is amazing, her room is spotless, there are activities every day and she is teaching a few staff to knit which makes her feel needed. It was the best decision I ever made and Mum is so happy. They also arranged a 90th birthday garden party for her and were happy for her family to attend - with a singer too! Thank you Bickerton for making my mum happy which makes me happy.

My dad moved to Bickerton House from another care home in March 2024. He settled into his new surroundings fairly quickly through thoughtful attention from the staff. We have been very impressed by both the facilities provided and, in particular, the friendly, caring staff. When we visit Dad and take him to the coffee 'shop' and to visit the gardens, all the staff seem to know Dad by name and always have a friendly word to say to him. We were also impressed by the effort put in by the staff for events that had been organised, such as the D-Day celebration and the sports day, the latter supported by local school children linked to the care home. The management team have been efficient throughout and always say hello when we visit. Sadly, Dad's health deteriorated and he passed away at the home. During this difficult time, the staff were excellent and looked after Dad and us with great care, attention and dignity. We have been very pleased with the whole experience provided at Bickerton.

To date, my experience has been excellent. The care my mother has received has been first-class and has improved dramatically since her arrival, nursing and care staff are attentive and all management staff are supportive and very approachable.

Since being at Bickerton House, Mum's health has actually improved. She is in nursing care due to her use of oxygen but her breathing has improved, her mobility is better and she is very happy being there. The staff are excellent, they always make us feel welcome when we visit, making a special effort with my young children in particular. We've also attended a couple of Bickerton's events over the summer as a family, which has been great. Thank you to all at Bickerton for the excellent care you're providing to Mum.

Within 2 weeks Dad was settled in his new home. We can't thank the staff for all their help, kindness and professionalism. An amazing team.

Mum has been at Bickerton House since January 2024. She is receiving nursing care and I can say that the staff looking after her have been very professional and caring. What's good is that they take action when they see a need in a timely fashion, with evolving medical conditions for example. This gives our family great comfort. The staff are all friendly and welcoming and there are events every day including trips out in the minibus. I am very happy with the care that Mum has received at Bickerton House.

Very happy with Bickerton House. My mother is receiving excellent care in a happy and positive environment. All the staff have been wonderful and have a a great approach to balancing the needs of residents, health care, general day-to-day living, etc.

The staff are always happy to help and have smiles on their faces. Last but not least the cakes are lovely.

I have a resident at Bickerton House for two years or so. I came here for end-of-life care but two years later I'm still around and am very active around the home. I think Bickerton has been good for me as I'm no longer as ill as I was and I managed to fill my days doing lots of things around the home. I love the activities and the gym sessions, I'm a resident ambassador so I spend a lot of time chatting to other residents, staff and relatives, I also go and chat to new residents and try to make them feel welcome. All in all I'd say I've gained a new lease of life which I think is testament to Bickerton's care.

I would 100% recommend.