Millers Grange

I cannot fault Miller's Grange. My mother is cared for extremely well - with compassion and dignity. Every effort is being made to address any issues she has - staff are very proactive and communication with me is excellent. The whole environment and atmosphere is cheerful and pleasant.

My mum received a warm welcome when she arrived at Millers Grange last year. The staff have worked really hard over the past year to keep the residents safe and well cared for and to keep things as normal as possible. They have tried to engage mum in activities that she enjoys and helped her with skype and phone calls. I have appreciated all the things the team have done to ensure residents are able to have home visits from friends and family.

I have no hesitation in recommending Millers Grange to others - excellent care, friendly welcoming staff and lovely facilities.

Mum moved into Millers Grange only a couple of weeks ago having spent 18 months at one (dementia unit closed) and then 2 weeks at another home. Was very unhappy with the move and we decided to move her to a home closer to us and Miller Grange helped with every step. We are so happy. Mum settled within 4 days on the Bobbin suite and although she has Alzheimer's, some of her old self came back to us and the fear has gone. I cannot praise the team highly enough. They are a 2nd family to the residents who always seem to be occupied and smiling. The dementia unit has access to the downstairs cafe and cinema and as much as they can, tailor the activities to their own hobbies. Mum loves music and baking and even on a day where she didn't want to dress, was happy to make cakes in the dining room. Living with dementia is about making the most of every day, whether it be a good or not so good day and in Mum's words, 'the people here are very special'. Dignity, respect and kindness is their mantra.

My mother was very wary and nervous about entering a care home and reluctant to leave her own home where she had lived for 50 years. Two months on she has said 'Thank you for finding Millers Grange - I am treated like the Queen in here. Lovely meals and all the staff are so nice, not a single one I don't get on with. To tell the truth I was struggling at home. Don't think I want to go back home'. Obviously, the Covid 19 restrictions have severely limited our social interactions with my mother but we wholeheartedly support Millers Grange and Care UK for the measures they are taking to safeguard the residents. During this time the staff have been in regular contact with me to ensure I am consulted and updated on my mother's care.

I am very confident that my mother is in the right place, she is well looked after in luxurious surroundings, waited on hand and foot, all her medical needs provided and she is safe and secure.

Obviously, the covid epidemic has limited my experience of the home, however, I have found the staff (at all levels) to be extremely helpful and courteous. I can only objectively comment on a couple of the categories and have put 'satisfactory'.

We feel that the management of Millers Grange have been doing what they can to ensure some visits can happen and in a safe environment.

My mum came to Millers Grange towards the end of 2019 firstly for respite care but ended up staying permanently. She found it difficult to settle at first which was understandable due to her dementia and never having lived anywhere other than her own home for the previous 56 years! But she gradually became accustomed to her new surroundings, and since "lockdown" has settled extremely well in her new home. We have been able to see her via Skype calls and visits in the garden gazebo, and the staff are great at organising this. They have coped very well indeed during this extremely difficult and uncertain time of covid-19, and I can't thank them enough. It will be lovely to see them all again when we can! The home itself has a great atmosphere and is always very clean and tidy. I am kept well informed of mums wellbeing, and the residents are treated with respect and dignity by the staff. I would definitely recommend Millers Grange Care Home to anyone looking for care for a loved one.

My mother is very happy at Millers Grange and it is a relief that she is no longer in her own home alone now that her mobility is a little restricted. She herself has worked in many care homes in the past and Millers Grange compares very favourably with those facilities. She is very pleased with her room and delighted that it has access to her own small patio. Any issues that were identified when she originally arrived, have generally been resolved quickly and to her satisfaction and under the current difficult COVID conditions, she has felt safe. I have found the staff to be very helpful and responsive. My mum has now been in Miilers Grange for nearly a year and would highly recommend the home.

When I entered Millars Grange I found it to be very welcoming, friendly and the staff and management were excellent. They always have some activities going on which the residents enjoy. Very clean and welcoming home x

Their communication and dedication to their work are excellent.

My mother fell and broke her femur in the Spring. She had an operation to repair it, followed by a spell in hospital. She came to Millers Grange in mid-April initially for respite care as she was not fit enough to cope at home on her own, particularly during lockdown. She has been very well cared for and has made a significant recovery both in mobility and general well being.

My relative has been staying since the beginning of the pandemic lockdown in March, the staff have been so caring and supportive both to me and my relative. They have been very candid about the Covid-19 situation and have maintained high caring standards throughout.

Ever since we saw the care home for my mother-in-law, we were instantly impressed not only with the quality of the services but also the professionalism and friendliness of all the staff. We are pleased to say that we have not been disappointed and we cannot fault the care that Millers Grange Care Home continues to give to my mother-in-law. Whenever we visit or speak to the home we are always welcomed with a smile, and we get regular updates on her health which is very reassuring. We would certainly recommend the home to anyone who is thinking of either respite care or permanent residential care for themselves or a loved one.

My Mum came into Millers Grange in January from hospital, and was very frail and depressed. Over the last months, the staff have improved her physical and mental well-being enormously. The food is nourishing and tasty, the accommodation is new and delightful. There is a lovely garden and many of the residents have their own patios. The staff organise a good package of activities and have been able to continue with this as much as is safe during coronavirus. The great majority of the staff are helpful, approachable and conscientious. There is a positive atmosphere in the home with someone always willing to chat to the residents and families. I applaud the staff for their efforts during the pandemic, and thank them for keeping my Mum safe and well in difficult circumstances.

Everyone at Miller's Grange have been really, really good at looking after my mum and all the other residents. The are caring, compassionate and friendly trying to bring the best out of each and everyone, with all the activities and social skills. Aways friendly and helpful. Keep up the great work

Already recommended this home. Having now experienced both sides of the fence, so to speak, being a carer in the mid-1970s, and now being cared for. I feel I can say there is no comparison, a vast change. Building purpose-built homes not only makes it easier to look after the ancient like me, circa 1932, but pleasant to be in. Any criticism would be that my amputated toes would like an electric blanket. Some of the overseas carers could do with better training or a checklist as they seem unable to multitask, often having to be tactfully prompted. Having a car-friendly Go Chair relieves me being dependant on a carer, very useful when nature calls. Sorry, no scribe.

Thanks to the wonderful staff for making our mum's wish to have a date with a penguin come true. They arranged for penguins to come in. One was sat at the table waiting for her. She then got to hold it on her lap as did the other residents. What an incredible surprise and experience for her to have enjoyed. What lovely memories to have.

My time there gave my wife a holiday cruise. This was good. Personal contact with the Customer Relations Manager with was nice and staff contact good. Transferred by the doctor.