Millers Grange

Already recommended this home. Having now experienced both sides of the fence, so to speak, being a carer in the mid-1970s, and now being cared for. I feel I can say there is no comparison, a vast change. Building purpose-built homes not only makes it easier to look after the ancient like me, circa 1932, but pleasant to be in. Any criticism would be that my amputated toes would like an electric blanket. Some of the overseas carers could do with better training or a checklist as they seem unable to multitask, often having to be tactfully prompted. Having a car-friendly Go Chair relieves me being dependant on a carer, very useful when nature calls. Sorry, no scribe.

Thanks to the wonderful staff for making our mum's wish to have a date with a penguin come true. They arranged for penguins to come in. One was sat at the table waiting for her. She then got to hold it on her lap as did the other residents. What an incredible surprise and experience for her to have enjoyed. What lovely memories to have.

My time there gave my wife a holiday cruise. This was good. Personal contact with the Customer Relations Manager with was nice and staff contact good. Transferred by the doctor.

Nothing was too much trouble for the staff, activities were organised, and the residents encouraged to join in and meet new people.

All aspects of our relative's care are of a consistently high standard, and we are safe in the knowledge, that everything is being done for her.

My aunty spent two weeks in the care home, for respite over the Christmas period. She is in her mid 90's and comes from a generation of high expectations and standards. She has stayed in other care homes before and has 24/7 live-in care at home, but has never been wholly satisfied with any of them. Millers Grange was the exception. She spent two weeks there and was clearly very happy with the way she was looked after She commented that the food was very good and that the staff were particularly attentive and kind and would arrive very quickly when she rang her pager for assistance. She has commented that she intends to go back for further respite and potentially, for long term care.

A lovely place to be where all the staff are kind and supportive of my father-in-law. They treat Dad with respect and patience. Food is good, the home is very clean and well kept up and it feels like a private house/hotel rather than a care home. Each room is ensuite and of a good size where Dad is encouraged to personalise his room with his own effects. Nice people!

The Management and staff were efficient, friendly and delivered the period of respite benefiting myself and my mother.

My mother has been in Millers Grange for 2 months. It is of great comfort to the family to see how quickly she has settled in. We know that she is well cared for. The staff are all very attentive and friendly. She is well-fed and wants for nothing. Well done!!

My mother has resided at Millers Grange for the past month. I have experienced a professional and caring approach to my Mother and myself. I fully expect this approach to continue and have praise for all staff at Millers Grange. It is a purpose-built Care Home and I’m sure this is helpful to us all.

I have found the staff of Millers Grange go the extra mile with respect to caring for their residents. The staff have helped my mother communicate with her friends via Facebook. The purpose-built home is always clean and welcoming. The food is freshly cooked and appetising. Picnic cool bags with packed lunches are provided for those with hospital or other appointments that clash with meal times.

She has been treated with dignity and respect even when she is unable to make decisions for herself and is having great fun at Millers Grange!

Although only new to opening, the care my nan has been receiving has been absolute quality. She is treated with dignity and has everything she needs to be comfortable in this difficult time.

The staff are always very welcoming and friendly. My Aunt is always well dressed, clean and tidy. Since moving to Millers Grange she is a lot happier and more relaxed, and she has a good relationship with all the staff. All the staff keep me updated with how she's doing and keeps me informed of any appointments she has or when she has see the Dr/nurse. Millers Grange is an excellent care home for my Aunt.

The staff are so helpful and willing to spend time with him.

My mother had been in the care home for just over one week. Following daily visits by myself and wife. We invited our son, his wife and our 2 granddaughters to see her. Having spent some time talking in her room we were approached by a member of the care team. We were aware that she struggled to eat in the previous days. He asked whether we could all join in a family lunch which we hoped would encourage her to eat, they laid on a wonderful spread and best of all she ate. Loved it.

Mum was happy at her respite week, enjoyed the activities and it put my mind at rest too, knowing she was safe.

I know the cost of care is frightening, but this place is average cost, but of a better standard than others I have seen. I would not hesitate in recommending Millers Grange for short or long-term care.

My mother has only been resident for a couple of weeks but the care has been exemplary. The staff are friendly, enthusiastic and helpful.

At very short notice the home was able to host a family gathering for my mother's extended family. Four generations were present, everybody had a great time and a splendid buffet was provided.

My sister and I have no doubt that mum will be comfortable and well cared for here. It's just right for her!

It's a 10 out of 10 from all of us, without reservation. Well done Millers Grange!