Bourne View

Bourne View, Langside Avenue, Poole BH12 5BN
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10 85 Reviews
  • Bourne View, Poole
Enjoy luxury facilities coupled with 24-hour, top-quality care from highly trained, friendly and attentive staff at Bourne View.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Residents can enjoy the beautifully landscaped garden, relax in one of the comfortable lounges, or visit the hair salon. Residents can meet new friends, enjoy minibus trips to local attractions and partake in a daily activities programme.

Bourne View is set in a nature reserve, bringing new standards in comfort and sophistication for later-life in Dorset.

With the perfect balance of the quiet natural surroundings and urban conveniences of Bournemouth and Poole, it’s a welcoming new purpose-built home, offering the highest quality residential and nursing care.

Each element of the home has been carefully considered to create interior and exterior environments in which residents can live with dignity, comfort and pride.

Bourne View is the latest home to be developed by the Colten Group based in Ringwood is a family-owned company with over 25 years of operational experience in residential and nursing care.

Colten Group design, develop and run the very highest quality care homes across the south of England.
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Care Provided by Bourne View

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1511

These prices are only a guideline, please contact Bourne View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacky Sylvester (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • At Bourne View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Bourne View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Bourne View Reviews (85)

10

Bourne View has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years.
Over all time Bourne View has 85 reviews.

Overall Experience
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Reviewer Connection to Bourne View
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Total of 85, showing 1-20
Review from J L (Daughter-in-law of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care in a beautiful environment. To copy the words from a song "love is in the air". Thank you for everything you do.
Reply from Jacky Sylvester, Home Manager at Bourne View

Thank you for your lovely words. We're so pleased you feel Bourne View offers exceptional care in such a warm and welcoming atmosphere - your feedback means so much to the team.

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Review from P L (Daughter-in-law of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extreamly proffessionl on there care for the residences. Always go above and beyond for residence and famiys.
Reply from Jacky Sylvester, Home Manager at Bourne View

Thank you for your kind words. We're so pleased you feel our team go above and beyond in caring for residents and their families - it means a lot to us all at Bourne View.

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Review from Penelope S (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly caring home with excellent nursing care. Communication between the home & the family are very good. The events team are helpful & encouraging to my dad to get him involved with activities. The food is varied & of a good standard catering for different individual requirements.
Reply from Jacky Sylvester, Home Manager at Bourne View

Thank you for sharing your kind feedback. We're so pleased to hear that your dad feels well cared for at Bourne View, and that you value the nursing, activities, and communication with our team. It's wonderful to know he is enjoying the food and being supported to take part in activities. Your comments mean a lot to us all.

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Review from M P (Son-in-law of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All round excellent care for my mother in law. She has been treated like royalty since she arrived and all the staff have been wonderful to her. Feel very confident that her well being is first + foremost in the minds of the staff especially medical.
Reply from Jacky Sylvester, Home Manager at Bourne View

It's so lovely to hear how well your mother-in-law has settled in here at Bourne View, and that she's felt so well cared for since arriving. Knowing you feel confident in our wonderful team really does mean a lot. Thank you for taking the time to share this with us.

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Review from S B (Daughter of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for both respite care and nw as a permanent resident. She took a while to settle but now feels totally "at home".
She enjoys the trips and the activities and the home is a very happy place.
Reply from Jacky Sylvester, Home Manager at Bourne View

Its lovely to hear how well your mum has settled and that she now feels at home with us. Were so pleased shes enjoying the trips and activities, and that the warm atmosphere of the home has made such a difference. Thank you for sharing your kind words with us.

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Review from A H (Son of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care mum has received.
Staff are very friendly and helpful. No complaints so far!
Reply from Jacky Sylvester, Home Manager at Bourne View

"It's great to hear your mum is being well looked after and that you've had a positive experience so far. We really appreciate you taking the time to share your comments, and we'll continue to do our best to support her and your family."

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Review from Alan W (Respite Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After checking other facilities I visited for a tour of the facilities here and had no reservation about the place, I was allowed to pick my room, it became apparent from the 1st day that all the staff were there for your requirements everyone was polite all spoke to you. The menus gave you a good selection
and the catering/waitressing personel were prompt and efficient, activities were well organised by the the team I did a 5 weeks restbite stay and would recommend them to anyone requiring the service.
Reply from Jacky Sylvester, Home Manager at Bourne View

Thank you for taking the time to leave a review. We're so pleased to hear you felt welcome from day one and that your respite stay was such a positive one. It's great to know the team, meals, and activities helped make your time with us enjoyable. We really appreciate your recommendation and would be delighted to welcome you back should you ever wish to return.

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Review from T D (Brother-in-law of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendly receptionist gave some very helpful suggestions as to what/where/how we could take my brother in law to give him some time away from the home. Also the staff all seem to know him well and understand what he likes and dislikes. They usually manage to put a smile on his face.
Reply from Jacky Sylvester, Home Manager at Bourne View

Thank you for sharing your experience. It's lovely to hear that our team were able to offer helpful suggestions and that your brother-in-law is well known and understood by those caring for him. We're so pleased to know he feels at ease and that we can bring a smile to his face.

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Review from K W (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Bourne View for two years and I have seen her go from strength to strength during this period. Bourne View is the perfect care home, where all residents' needs are met and they can live in a safe, supportive and superbly managed environment. The quality of care and living standards are
second to none and the staff outstanding. These high standards have been consistently maintained throughout my mum's stay and I have no doubt will continue.
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Review from D D (Sister of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have been so pleased with care given at Bourne View. Nothing is too much trouble. My brother always looks clean and presentable. The staff always find time for us when we need them.
My brother is not the easiest to feed, but the receptionist took time to get someone from the kitchen to go
through his likes and dislikes. Hoping to improve his meal times. Above and beyond.
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Review from Lee T (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for nearly 6 years and has gradually required more care and attention from all areas of the staffing facilities
Overall the quality of care is first class from the first experience at reception to the caring and openness of the carers/nurses. As a relative who visits
at least twice a week, I can state that I wouldnt wish for my mum to be anywhere else. The cakes are good too!
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Review from S C (Daughter of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since becoming a resident in 2019, the standard of Mum's care has remained consistently high. The staff are caring and nothing ever seems to be any trouble. I recently attended the gala evening and the food was comparable to a first-class restaurant. Mum continues to enjoy her food even though her appetite
has diminished. Unfortunately, Mum is unable to attend many of the numerous activities offered however she is visited in her room for regular chats by the companionship team which she enjoys and looks forward to. Mum is pleased to say she is very happy here - a great choice and a well done to all the staff at Bourne View.
Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for sharing your lovely feedback. It's wonderful to hear that your mum has been so well cared for at Bourne View and that she continues to enjoy her time with us. We're delighted that you had such a great experience at our gala evening too. I'll be sure to pass on your kind words to the team. Thank you again!

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Review from Wendy H (Daughter of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourne View is an excellent care home. My mum is very happy here. All the staff are very caring and attentive. Everyone speaks to you and they all have a smile on their face all the time. Nothing is too much trouble from any of the staff. Very clean home with amazing decor. I can't recommend this home
highly enough.
Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for taking the time to share your experience at Bourne View. We're so pleased to hear that your mum is happy here and that you've felt welcomed as well. Our team works hard to create a warm and supportive environment for our residents and I'll be sure to pass on your kind words to them. Thank you again!

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Review from H G (Respite Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
'Excellent', first-class care, love coming for respite - fund it very hard to go home. 100% recovery following respite care.
I will always come to Bourne View when need additional care.
Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for your kind review of Bourne View. We're so pleased to hear that your respite stay was enjoyable and that it supported your full recovery. Should you ever need additional care in the future, we would be delighted to welcome you back. Thank you again, from all of us here at Bourne View.

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Review from Tim S (Son of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home that others could learn from.
Superb, caring and very attentive staff that nothing is too much trouble.
Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for your review of Bourne View and your lovely comments about the team here. We're so pleased to hear that you've had such a positive experience at our home. Thank you once again.

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Review from Irene G (Respite Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions were the cleanliness of the whole place and the decor - fantastic! Staff in all departments were first-class and always with a smile - from the time they started their shift until they finished their shift. Food was excellent, encouraged to participate in all of the activities.
So
good to be able to have hair and nails done during my stay. A first-class hotel but made to feel at home.
Reply from Gemma Parkin, Home Manager at Bourne View

Thank you so much for sharing your experience with Bourne View! We're delighted to hear that our care home exceeded your expectations in so many ways. Our team is dedicated to creating a warm, friendly atmosphere while ensuring all aspects of daily living are well cared for. It's rewarding to know all their efforts have made a difference during your stay. If you need anything in the future or if there's any way we can assist you further, please don't hesitate to contact us.

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Review from Sheila C (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has received has been outstanding from every member of staff at Bourne View. Our family will be forever grateful for the kindness, empathy and compassion they have shown her. Nothing is too much trouble and always with a smile on their faces. Bourne View provides my mum with the best
life possible and continues to support her, myself and our family, we simply can't thank them enough.
Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for your review of Bourne View. We really appreciate your kind words and are so happy to hear that the care your mum has received has been outstanding. Our team is dedicated to offering the highest level of kindness, empathy and compassion to all our residents and it is wonderful to know that our efforts have made a positive impact on your mum and your family. Knowing that nothing is too much trouble and that our staff always have a smile on their faces is wonderful to hear. Thank you, once again, for your kind words.

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Review from Karen Y (Respite Resident) assisted by family/friend published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I made the first enquiry of Bourne View to the time I left I received excellent care and kindness from everyone.
I have no hesitation on recommending this pleasant, cheerful and well run home.
You could not wish to be in a nice place when you're in a vulnerable situation
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Review from Wendy W (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision to move my father into Bourne View has proven to be a truly excellent one. The staff have been so compassionate. The personalised care, engaging activities, nutritious meals, and safe environment have all contributed to making this transition seamless and positive, witnessing the genuine
smiles on my father's face brings comfort to our family. My father's journey into this new home has been nothing short of heartwarming and would recommend Bourne View to anyone seeking the best care and support for their loved ones.
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Review from Paul R (Son of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a great place. Needed somewhere for my mum after she fractured her pelvis. From the smooth and last-minute admissions to the great care and attention, Bourne View Care Home has been a salvation. Food is great and the grounds and rooftop are just stellar. Five-star hotel living.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bourne View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bourne View is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Jacky

Jacky Sylvester

Job Title: Home Manager

As the Home Manager at Bourne View, Jacky oversees the day-to-day operations of our care home, ensuring a safe, supportive, and welcoming environment for all residents. With a focus on delivering the highest standards of care, Jacky leads a dedicated team of professionals, working closely with residents and their families to meet individual needs and enhance quality of life.

Sherry

Sherry Hufano

Job Title: Clinical Lead

I have been a qualified nurse for 25 years, I joined Colten in 2019 as a Senior Nurse, and before that, I worked in the NHS and specialised in ITU for 11 years. I am very passionate about resident care and love sharing my knowledge with my clinical team. It's important to me that the residents at Bourne View are happy and able to live well in our care.

Frequently Asked Questions about Bourne View

What types of Care is Bourne View registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Bourne View have?

There are 68 Single Rooms.

What are the Facilities & Services at Bourne View?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourne View to the centre of Poole?

4.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne View to verify any information. View our terms and conditions. Bourne View has an Enhanced Service - more info.