Bourne View

Bourne View, Langside Avenue, Poole BH12 5BN
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10 85 Reviews
  • Bourne View, Poole
Enjoy luxury facilities coupled with 24-hour, top-quality care from highly trained, friendly and attentive staff at Bourne View.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Residents can enjoy the beautifully landscaped garden, relax in one of the comfortable lounges, or visit the hair salon. Residents can meet new friends, enjoy minibus trips to local attractions and partake in a daily activities programme.

Bourne View is set in a nature reserve, bringing new standards in comfort and sophistication for later-life in Dorset.

With the perfect balance of the quiet natural surroundings and urban conveniences of Bournemouth and Poole, it’s a welcoming new purpose-built home, offering the highest quality residential and nursing care.

Each element of the home has been carefully considered to create interior and exterior environments in which residents can live with dignity, comfort and pride.

Bourne View is the latest home to be developed by the Colten Group based in Ringwood is a family-owned company with over 25 years of operational experience in residential and nursing care.

Colten Group design, develop and run the very highest quality care homes across the south of England.
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Care Provided by Bourne View

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1511

These prices are only a guideline, please contact Bourne View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacky Sylvester (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • At Bourne View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Bourne View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Bourne View Reviews (85)

10

Bourne View has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years.
Over all time Bourne View has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bourne View
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Total of 85, showing 41-60
Review from Rosalind M (Respite Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent the last month convalescing from a hip operation at Bourne View. The care I received was of the highest standard. All the staff, day and night, could not have been more caring and certainly helped with my speedy recovery from my operation. I must compliment the design team, they have
made Bourne View a lovely venue, be it for a short-term or long-term stay and I think it is quite unique.
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Review from Bryan M (Respite Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I refer to my stay at Bourne View, as a 'land-based cruise', with a first-class crew! I was treated with care by all the staff. Unfortunately, the activities were not well attended by the residents. However, an enjoyable respite stay.
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Review from Catherine M (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came in for two weeks respite care following spinal surgery. He was thoroughly well looked after. I can highly recommend Bourne View to others.
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Review from Walter H (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, caring, kind and willing staff whose sole purpose seems to want you to be happy and enjoy your stay as much as possible. Good food with self-selection menus daily. Plenty of activities every day, together with regular outings on the home's minibus.
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Review from Carol D (Wife of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident in Bourne View for two weeks which covered the Christmas period. Because of covid, it was not possible to visit for the first week, but as my husband became more and more mentally disturbed, they made it possible for me to see him. The staff are amazing and could not have been
kinder under the very difficult circumstances. Thank you all.
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Review from Ann S (Resident) assisted by family/friend published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring and kind. The nursing team are fantastic. The menu is varied, but alternatives are always available, food is lovely. There are plenty of optional activities and outings. The home is very clean.
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Review from Linda T (Daughter of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I would highly recommend Bourne View; the care and attention our Mum receives is of a very high standard. The facilities and food are excellent. Our Mum has been a resident for six months now and particularly enjoys the entertainment, varied activities and minibus trips. All the staff
across the board are dedicated, efficient and caring. Nothing is too much trouble.
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Review from Simon T (Son of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm convinced that if I hadn't acted to remove my dad from hospital, he wouldn't have survived. The care has been excellent, and despite his fears, he is in a very happy place.
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Review from B C (Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a short term resident on rehab following hip surgery. There is very little I can say in addition to my rankings. An experience most enjoyable and Colton Care will be top of my list should I need respite or permanent care in the future.
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Review from J S (Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top quality care home. My reason for choosing it was the availability of intensive rehabilitation following a stroke.
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Review from J B (Respite Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having undergone a semi-serious operation, I needed somewhere to stay as I was enough to look after muscle for some weeks. I chose Bourne View and was glad I did so. A beautiful well-furnished building, friendly staff, good food - what more did I want? Highly recommend.
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Review from S S (Wife of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact with reception through to nursing care, the whole experience was one of professionalism and kindness.
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Review from Michael M (Son of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my wife and I, we can say without any hesitation that the choice of Bourne View for my Mum's care has been one of the best decisions we have ever made. It is easy to be inspired with the overall look of a building, it's decor and the comfort of resident's rooms (which Bourne View enjoys
in abundance) but what really makes the Home stand out is the exceptional atmosphere created by the staff. At every level from Manager to Nursing, Care and support staff we are always humbled by the kindness and caring ways shown by the staff looking after Mum. If any matters are raised by us they are dealt with promptly and nothing is too much trouble.


For us the magic ingredient will always be about staff and attitude. The staff at Bourne View are simply the best we could ever have hoped for and it is they who keep my Mum happy and content - and us too!!

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Review from T C (Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came straight from hospital after a knee replacement for three weeks. The care was excellent and would return if necessary. Certainly, I will recommend the lovely building to anyone.
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Review from Julie S (Daughter of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a very difficult time with Covid it has been a comfort to me to know that mum has been cared for to an extremely high level. Special praise should be given to the clinical team; those who ensure mum is entertained; the receptionist who is always so knowledgeable and friendly and to the carers.
So pleased that mum and I decided that Bourne View should be her new home.
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Review from M S (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring and beautiful home.
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Review from Simon B (Son of Resident) published on 1 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will always be grateful to all staff, carers, nurses, cooks, cleaners, gardener, office staff, etc, for their wonderful care of mum, even during Covid-19. They truly loved Mum as was clear throughout her time there, but even more so when we shed tears together at Mum's passing on Monday. Thank you
so much, Mum was happy with you.
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Review from C M (Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing help very good. My leg improved and the staff are wonderful and their food is delicious.
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Review from H M (Resident) assisted by family/friend published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to say I am looked after by a very dedicated team of carers who have given me total support, not just in the daytime, but throughout the night, when necessary, which is so reassuring. The home has a lovely atmosphere and the staff make this a very loving and caring place to live in.
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Review from T S (Resident) assisted by family/friend published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very friendly nothing is too much trouble. I have been here two weeks and it has been perfect. At the present time, I feel safe and well looked after by the staff.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bourne View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bourne View is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Jacky

Jacky Sylvester

Job Title: Home Manager

As the Home Manager at Bourne View, Jacky oversees the day-to-day operations of our care home, ensuring a safe, supportive, and welcoming environment for all residents. With a focus on delivering the highest standards of care, Jacky leads a dedicated team of professionals, working closely with residents and their families to meet individual needs and enhance quality of life.

Sherry

Sherry Hufano

Job Title: Clinical Lead

I have been a qualified nurse for 25 years, I joined Colten in 2019 as a Senior Nurse, and before that, I worked in the NHS and specialised in ITU for 11 years. I am very passionate about resident care and love sharing my knowledge with my clinical team. It's important to me that the residents at Bourne View are happy and able to live well in our care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne View to verify any information. View our terms and conditions. Bourne View has an Enhanced Service - more info.