Bourne View

Bourne View, Langside Avenue, Poole BH12 5BN
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10 81 Reviews
  • Bourne View, Poole
Enjoy luxury facilities coupled with 24-hour, top-quality care from highly trained, friendly and attentive staff at Bourne View.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Residents can enjoy the beautifully landscaped garden, relax in one of the comfortable lounges, or visit the hair salon. Residents can meet new friends, enjoy minibus trips to local attractions and partake in a daily activities programme.

Bourne View is set in a nature reserve, bringing new standards in comfort and sophistication for later-life in Dorset.

With the perfect balance of the quiet natural surroundings and urban conveniences of Bournemouth and Poole, it’s a welcoming new purpose-built home, offering the highest quality residential and nursing care.

Each element of the home has been carefully considered to create interior and exterior environments in which residents can live with dignity, comfort and pride.

Bourne View is the latest home to be developed by the Colten Group based in Ringwood is a family-owned company with over 25 years of operational experience in residential and nursing care.

Colten Group design, develop and run the very highest quality care homes across the south of England.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1511

These prices are only a guideline, please contact Bourne View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacky Sylvester (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Visiting

  • At Bourne View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Bourne View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Bourne View Reviews (81)

Total of 81, showing 21-40
10

Bourne View has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years. Over all time Bourne View has 81 reviews.

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Review from Lol R (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here as we could no longer cope at home. From the first telephone call to arrange her admission, we have all been made to feel part of the family at Bourne View. Mum's care here is fabulous, she is very comfortable in her room and the staff, each and every one of them make her feel special.
Bourne View is beautifully kept inside and out and above everything, the staff are smiley and very approachable and nothing is too much trouble. Thank you all.

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Review from Gail H (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk through the door, you feel a home of warmth, comfort and community. The staff greet you by name, are always welcoming, friendly and with a smile on their faces. Nothing's too small and everyone always willing to assist. To have to put your parent into a home is a very hard decision
to make. Bourne view have made this transaction smooth and very supportive at all times. When I leave, I know my mother is in very safe hands and happy. An amazing care home with amazing staff.

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Review from Rosemary H (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is catered for, from the residents to respite and post-operation. The quality of care is superb. All the staff from all departments are caring, friendly and unobtrusive. The food caters for all tastes and diets, with fresh fruit and veg available. The building is art deco and first impression,
overwhelming. Just like living in a 5-star hotel.

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Review from Maria H (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly, warm, nurturing and genuinely caring. Mum has found it difficult leaving her own home, however, with encouragement and kindness from staff, she is now able to participate in activities/outings and eat in the dining room. The staff have attended to Mum's health needs with the
highest standard and compassion. The compassion is extended to all the family. The whole Bourne View team are incredibly welcoming and friendly.

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Review from C P (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a lovely environment in which to live. It looks lovely, facilities are great, food is excellent, but more importantly, all the staff are caring and loving towards all the residents. I have seen this with my mum as well observing staff interacting with lots of other residents. The residents
are treated and respected as loved family members. It's reassuring and heart warming. We are so pleased to have found Bourne View.

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Review from Suzan O (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mum is in Bourne View. The staff are so lovely and attentive. Nothing is too much for them. I know my mum is well looked after. The food is lovely and her room has a beautiful view. She has said how happy she is there.

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Review from Robert S (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, modern facilities and an experienced, caring staff. My mother had to be admitted at short notice and the staff could not have been more helpful. I feel very comfortable and confident about her residing there.

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Review from Elizabeth H (Wife of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy here with such caring staff and facilities that are second to none. The food is fantastic and you are always welcome when visiting. My husband needs 24-hour care, it is noted that nothing is too much trouble for the staff. I could not wish for a better place for my husband's
end-of-life care.

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Review from Jo C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Bourne View Care Home for palliative care and had three months of wonderful care at Bourne View. The staff are outstanding, such love and care they give to the residents and support to us, her children too. They also went out of their way to meet Mum's dietary requirements.
The
home itself is beautiful, modern and spacious. It was like being in a five-star hotel. Mum couldn't have been in a better place to spend her final few months.
I cannot thank you enough. We will miss you all.

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Review from Paul J (Friend of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home, warm and welcoming staff who always say hello. I would recommend this care home to everyone, they are in safe hands. The manager is very helpful and kind. 10/10.
O always have a morning coffee, they bring it in when they see me. Thank you for everything you do.

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Review from H S (Husband of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my wife has been a resident at Bourne View, we have been impressed with the skills of the management team and by the gentle care provided by the staff. The home is kept very clean and all the facilities, well maintained. The ratio of space for activities to that of private space is quite
high. Food is very variable and well presented. Altogether, highly recommended.

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Review from E G (Husband of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to the care home for respite care, three weeks ago. We are so pleased we chose the right 'home'. She has been looked after and taken care of so well, nothing is too much trouble for them. Everyone is so helpful, from the management, reception staff, catering, cleaners, hairdressers and
above all, nursing staff. Everyone has been so caring, and patient and extended courtesy towards my wife. We would have no hesitation in recommending Colten Care Homes.

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Review from Arthur E (Husband of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been well looked after and I would recommend the care home to anybody that wants the best care.

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Review from E W (Respite Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne View is a modern, light, bright, contemporary home, with lovely, landscaped surroundings! The rooms are spacious and well-equipped. There are lovely dining rooms and sitting areas on each floor. For the permanent residents, there are daily activities. There is also a hairdressing salon. The staff
are excellent, caring and helpful. Meals and refreshments are available at frequent intervals.

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Review from A K (Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not wish for better attention, with great food etc. The staff could not give better attention.

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Review from Rosemary W (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unfailing care, helpfulness and cheerful attitude of the staff. The ambience of Bourne View. The choice on the menu and the presentation of the food. Many a five-star hotel could take a lesson from you.

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Review from Rosalind M (Respite Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent the last month convalescing from a hip operation at Bourne View. The care I received was of the highest standard. All the staff, day and night, could not have been more caring and certainly helped with my speedy recovery from my operation. I must compliment the design team, they have
made Bourne View a lovely venue, be it for a short-term or long-term stay and I think it is quite unique.

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Review from Bryan M (Respite Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I refer to my stay at Bourne View, as a 'land-based cruise', with a first-class crew! I was treated with care by all the staff. Unfortunately, the activities were not well attended by the residents. However, an enjoyable respite stay.

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Review from Catherine M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for two weeks respite care following spinal surgery. He was thoroughly well looked after. I can highly recommend Bourne View to others.

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Review from Walter H (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, caring, kind and willing staff whose sole purpose seems to want you to be happy and enjoy your stay as much as possible. Good food with self-selection menus daily. Plenty of activities every day, together with regular outings on the home's minibus.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bourne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bourne View is calculated as follows: ( (180 Excellents x 5) ) ÷ 180 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne View is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (2)

Jacky

Jacky Sylvester

Job Title: Home Manager

As the Home Manager at Bourne View, Jacky oversees the day-to-day operations of our care home, ensuring a safe, supportive, and welcoming environment for all residents. With a focus on delivering the highest standards of care, Jacky leads a dedicated team of professionals, working closely with residents and their families to meet individual needs and enhance quality of life.

Sherry

Sherry Hufano

Job Title: Clinical Lead

I have been a qualified nurse for 25 years, I joined Colten in 2019 as a Senior Nurse, and before that, I worked in the NHS and specialised in ITU for 11 years. I am very passionate about resident care and love sharing my knowledge with my clinical team. It's important to me that the residents at Bourne View are happy and able to live well in our care.

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