Bourne View

Bourne View, Langside Avenue, Poole BH12 5BN
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10 85 Reviews
  • Bourne View, Poole
Enjoy luxury facilities coupled with 24-hour, top-quality care from highly trained, friendly and attentive staff at Bourne View.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Residents can enjoy the beautifully landscaped garden, relax in one of the comfortable lounges, or visit the hair salon. Residents can meet new friends, enjoy minibus trips to local attractions and partake in a daily activities programme.

Bourne View is set in a nature reserve, bringing new standards in comfort and sophistication for later-life in Dorset.

With the perfect balance of the quiet natural surroundings and urban conveniences of Bournemouth and Poole, it’s a welcoming new purpose-built home, offering the highest quality residential and nursing care.

Each element of the home has been carefully considered to create interior and exterior environments in which residents can live with dignity, comfort and pride.

Bourne View is the latest home to be developed by the Colten Group based in Ringwood is a family-owned company with over 25 years of operational experience in residential and nursing care.

Colten Group design, develop and run the very highest quality care homes across the south of England.
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Care Provided by Bourne View

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1511

These prices are only a guideline, please contact Bourne View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacky Sylvester (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • At Bourne View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Bourne View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Bourne View Reviews (85)

10

Bourne View has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years.
Over all time Bourne View has 85 reviews.

Overall Experience
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Reviewer Connection to Bourne View
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Total of 85, showing 61-80
Review from E G (Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staying in this rest home is more like a five-star hotel. No worries, being looked after 24 hours a day. Plenty of activities to join in. I cannot fault this home.
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Review from Patricia M (Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following surgery, I recently spent 4 weeks recuperating at Bourne View. The care I received was exemplary and I have nothing but praise for the professionalism and caring attitude of the management team, nurses, carers, chefs, dining room, entertainment and housekeeping staff who make Bourne View so
special. The building is light and airy and the ensuite bedroom comfortable and tastefully furnished. The common areas, dining and sitting rooms are stunningly furnished with beautiful fabrics and artwork and include a hair salon and nail bar. Above all the level of care is not only in terms of help and assistance but is given with love and from the heart. I would have no hesitation in recommending Bourne View to anyone in need of recuperative or long term care.
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Review from S L (Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff all the staff absolutely delightful at all times without exception. I enjoyed the food, there was plenty of choices and plenty of it. I joined a few of the activities and found all of them well run, light-hearted and fun. Overall my stay has been lovely and exceeded all my expectations.
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Review from Marjorie G (Daughter of Resident) assisted by family/friend published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been fantastic, way above what I thought.
There's a good choice of food, sadly I can't eat much.
There is always someone around to help, all the carers are fantastic. I have felt very safe.
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Review from M W (Son of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one my Father has experienced such great care. The staff have been amazing. They could not do enough to make my father's time at Bourne View any more f a nicer experience. The carers have been amazing. The chefs have gone out of their way to help my Dad 's dietary requirements. All in all my
Dad has enjoyed his stay enormously.
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Review from P M (Friend of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely home this is. Lovely staff. All very friendly. My friend's room was lovely and she seems very happy. My first visit and I was very impressed. Happy that my friend is living in such a lovely place.
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Review from P A (Friend of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend had only been at Bourne View for a month, so this was my first visit. I was met by a lovely member of staff with a big smile. There was a lovely homely feel. My friend's room was beautiful. The staff were always around to see if she was OK. My friend said the food was lovely and she was settling
in well. I felt happy when I left my friend. This is a lovely place to live.
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Review from T W (Granddaughter of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was so welcoming on arrival. All staff are friendly, caring and professional. Time is spent with each resident and getting to know their needs as an individual. Activities are varied and my grandmother really enjoyed her wish to meet Elfin the Pony who visited Bourne View!
A high level of
cleanliness is maintained throughout the home and family are always felt very welcome!
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Review from D D (Respite Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is my pleasure to write this review. The ambience at Bourne View was warm and welcoming. The beautiful decor, facilities and amenities were quite amazing. Each aspect designed for the comfort and wellbeing of residents. Activities were varied and interesting. All put together with enthusiasm to enforce
one's enjoyment of life. The cuisine was varied and delicious and of course, the most important part of my stay was the kindness and caring. Without exception, the staff were attentive, caring and professional. Nothing was too much trouble. I could not have asked for more. Bourne view exceeded my expectations. I would have no hesitation in recommending it in the future.
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Review from K F (Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming here from the hospital it was decided I should spend some time at Bourne View.
The staff have been so good at supporting my treatment, my speech and memory.
My family have really noticed a positive difference and they have been brilliant.
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Review from S R (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very well looked after and settled in quickly. The staff are all lovely and very caring. We will definitely be recommending Bourne View to others.
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Review from Barbara M (Respite Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A splendid home with excellent, caring staff. I am staying longer than I had planned- I will happily recommend it to others. Very appropriately, it is also light, airy and young in spirit.
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Review from Shirley G (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Bourne View from hospital. She was given an extremely warm welcome and made to feel at home. Bourne View, in my opinion, cannot be faulted. The staff are extremely helpful and my mother is treated with respect and dignity. I would have no hesitation in recommending Bourne View. It
really is a beautiful care home and well managed.
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Review from Gary T (Son of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I have interacted with the Bourne View team as a general enquiry, through to during my mother's stay, there is nothing to say that could indicate how excellent the whole experience has been. My mother has some special dietary needs that have been dealt with excellently. The standard
of residence, care and support is excellent and I am very happy to recommend here to anyone else.
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Review from Wendy G (Wife of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent doesn't even go half way to describe this wonderful home. The care my husband is receiving is exemplary with everyone, without exception, so very kind, friendly and helpful. Any request made is dealt with immediately and with a smile! The actual building, public rooms, suites etc are divine.
One couldn't get better in a 5-star hotel. I know my husband will be cherished here for the rest of his life.
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Review from E L (Resident) assisted by family/friend published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my stay in Bourne View to be both relaxing and beneficial. The staff are helpful, happy and considerate and nothing ever seems to be too much trouble. I would have no hesitation in recommending the home to anyone considering residency.
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Review from Helena W (Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy living here. I could no longer cope at home and this is the next best thing. Everyone is helpful and considerate and caring.
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Review from N P (Son of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptionally professional staff, excellent food and extremely considerate in all aspects of care for my mother, the attention to detail and amenities, both inside and with the gardens, are perfect. The level of quality is outstanding.
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Review from Elizabeth K (Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely satisfied and very happy with the care, consideration and professionalism of all staff. The facilities and surroundings are great. I am sure I have made an excellent choice.
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Review from B B (Friend of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about this home and staff is absolutely wonderful. Can't fault anything. Food is extremely good.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bourne View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bourne View is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Jacky

Jacky Sylvester

Job Title: Home Manager

As the Home Manager at Bourne View, Jacky oversees the day-to-day operations of our care home, ensuring a safe, supportive, and welcoming environment for all residents. With a focus on delivering the highest standards of care, Jacky leads a dedicated team of professionals, working closely with residents and their families to meet individual needs and enhance quality of life.

Sherry

Sherry Hufano

Job Title: Clinical Lead

I have been a qualified nurse for 25 years, I joined Colten in 2019 as a Senior Nurse, and before that, I worked in the NHS and specialised in ITU for 11 years. I am very passionate about resident care and love sharing my knowledge with my clinical team. It's important to me that the residents at Bourne View are happy and able to live well in our care.

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