Graysford Hall

Our mother has flourished since arriving at Graysford Hall. The team are a well-oiled machine providing everything your family member desires. Any worries that we used to have regarding care are gone, we know she is in safe hands.

Relocating mum to a new home began online. We then made appointments to view several possible homes in and around the area. Graysford Hall was streets ahead of all the others, ticking all the boxes we had listed. Comfort, care, polite staff and management. Light, excellent decor. The ability for ma to make friends. Lovely fresh cooked meals. Our family can now say we have peace of mind that she is safe as we are scattered around the UK. Mum's delighted to be living in Graysford Hall. She's made friends, enjoys stimulating and interesting conversations. Thank you to all the excellent staff at Grayford Hall.

Stayed at Graysford for two weeks respite. Absolutely first class. Great staff, chefs, the whole team. The food was excellent, couldn't fault it. I enjoyed the activities and meeting new people. We would definitely come back here if we had to.

Moving care homes was a big decision to make but one which my father and the family never regretted. We are particularly impressed that although all members of Graysford Hall staff have separate roles they all work together as a unified team seeking to provide the best care for all residents.

My father was initially accepted for a weeks trial to ascertain his dementia needs. The home extended his stay by a further week after which he was accepted as a full-time resident. The staff are always extremely efficient and friendly; whenever I call for an update on my father, it's never too much trouble to put me through to a member of staff to inform me about his well being. He absolutely adores his food and enjoys sitting in the cinema room watching car restoration programmes. Graysford Hall is of a very high standard with extremely spacious and beautifully designed bedrooms, which can be personalised by each resident. What would be an idea for the home to consider is to send a weekly update to a nominated family member either via email or letter. This could include a brief description of daily events, food consumed, activities performed, showered etc. This would be beneficial to families whose relatives have dementia. To conclude; Graysford Hall is simply stunning with excellent facilities and outstanding staff.

My mother enjoyed her two-week stay so much she wanted to stay longer. She is now looking forward to going again. She enjoyed the daily activities and was full of praise for the staff - nothing was too much trouble. She had a healthy appetite for 94 years old and especially enjoyed the fresh fruit salad and a glass of prosecco!

We communicated with many care workers and management staff during the visit and occasionally felt that messages hadn't been passed on. It would have been useful to have had one key link worker to communicate daily information, both from and to us. Simple things like when she left, when if at all had she had a bath or shower? any medical issues? chiropody appointment, activities enjoyed.

Short term resident due to a broken ankle on right leg. Left leg very weak so hoist etc required. Diet should be more closely monitored as very large weight gain does not help recovery.

My mum has just stayed here for two weeks following an operation. We knew about Graysford Hall after attending the Open Day and it looked fabulous and so Mum was keen to go here for respite. We couldn’t have chosen a better place and they far exceeded our expectations in every way. They are so kind, caring and thoughtful and it was such a relief for me to know that Mum was happy and safe. Everyone from carers, cleaners, gardeners, chef and admin introduced themselves to her and couldn’t do enough for her. My mum has said the food was excellent and they easily dealt with her egg allergy, cooking special alternatives. They have handled COVID professionally and sensibly, Mum was tested and quarantined for two days pending results and although I wasn’t allowed into the place, I could see her and speak to her from her private patio wearing a mask and socially distancing. I regularly visit friends and relatives in different care homes in Leicester and would move them all here if I could!

At a very difficult time for us as a family, Graysford Hall met all our requirements to give our mum the best possible care. They have shown tolerance, empathy and respect which has afforded our mother the dignity she deserves in the last years of her life. The support for us as a family has been excellent and I would happily recommend Graysford Hall to anyone considering care for a relative. It does not matter how nice a place looks if the ethos within it is wrong, however, the caring, supportive ethos of all the staff shines through like a beacon, making this a wonderful place for our mum. Thank you.

Staff were lovely and felt really at home. Really worth a visit.

I visited my friend who has been staying here for some weeks. What a beautiful place and such friendly staff. I was invited to have lunch and had a thoroughly lovely day. It was so nice to see my friend being so well looked after.

We had lunch with our friends. OK. It was a lovely meal served in a small annexe of the dining room. The staff, from going in, to coming out were so pleasant, caring and helpful. It was a very enjoyable experience.

The staff and workers are very good in every way.

This home took my parents at short notice and were thoroughly helpful and professional throughout. This is a new home and is finished to an extremely high standard. All the staff are first-class people and are prepared to go the extra mile to see to residents' needs. I have been particularly impressed by the quality of the care which has so far been faultless. My parents have similarly been most impressed by everyone at the home and the care and kindness that they have received.

The communication with the home pre and during the stay was so helpful and reassuring during what was a very stressful time. The personalised welcome was a lovely touch for Mum and there was nothing that was too much trouble - for Mum, me or my seven-year-old, who was treated to a private cinema screening with popcorn whilst we got Mum settled in. Mums back home now, which isn’t going so well so Graysford Hall may well still be her next home.

'Wow' amazing, brilliant staff are fantastic. My mom stayed in for two weeks whilst we were on vacation. She was so happy and on our return, the staff including the chef, were there to say goodbye. The place is superb and would recommend to all. Thank you. My mum will be returning as a resident in the near future.